[{"data":1,"prerenderedAt":1338},["ShallowReactive",2],{"uc-hub-pattern-rag-knowledge-assistant":3},{"type":4,"typeLabel":5,"term":6,"includeUnpublished":10,"indexable":11,"stats":12,"useCases":23,"benchmarks":1111,"topIndustries":1269,"topFunctions":1291,"topPatterns":1309,"stageMix":1310,"regionMix":1321,"organizations":1337,"other":45},"pattern","AI pattern",{"id":7,"label":8,"description":9},"rag-knowledge-assistant","RAG knowledge assistant","An assistant that retrieves passages from approved documents and answers with them, so answers are grounded and citable.",false,true,{"useCases":13,"publicDeployments":14,"blitsAiDeployments":15,"organizations":16,"countries":17,"outcomeDisclosureRate":18,"gradeMix":19},73,276,29,227,33,59,{"A":20,"B":21,"C":22,"D":20},0,156,120,[24,47,77,92,109,136,151,171,199,219,241,257,271,288,301,317,339,362,375,398,415,428,440,453,469,479,491,504,521,536,547,559,574,592,607,621,639,651,664,678,689,703,715,731,741,755,770,786,800,815,825,838,856,866,876,888,900,912,926,935,946,961,976,986,995,1006,1022,1034,1046,1058,1072,1084,1096],{"slug":25,"title":26,"shortTitle":27,"definition":28,"status":29,"industries":30,"functions":32,"patterns":34,"audience":36,"autonomy":37,"adoptionStage":38,"evidenceCount":39,"publicEvidenceCount":39,"organizations":40,"bestGrade":44,"headline":45,"lastVerified":46,"indexable":11},"academic-advising-assistant","AI academic advising assistant for course selection and degree requirements","Academic advising assistant","An AI assistant that answers students' questions about degree requirements, course selection, prerequisites and majors, grounded in the institution's own catalog and advising documents, so students get quick answers to routine questions and are directed to a human advisor for anything that needs judgment, is time sensitive, or falls outside what the assistant can see.","published",[31],"education",[33],"customer-service",[35,7],"conversational-agent","customer-facing","assist","emerging",3,[41,42,43],"Elon University","Harvard College","University of Utah","B",null,"2026-09-28",{"slug":48,"title":49,"shortTitle":50,"definition":51,"status":29,"industries":52,"functions":55,"patterns":57,"audience":36,"autonomy":60,"adoptionStage":61,"segment":62,"evidenceCount":63,"publicEvidenceCount":64,"organizations":65,"bestGrade":44,"headline":68,"lastVerified":76,"indexable":11},"account-and-card-servicing-agent","AI agent for account and card servicing","Account and card servicing","An AI agent that resolves routine account and card requests end to end, such as balances, statements, card blocks and replacements, PIN resets and limit changes, across app, web, messaging and phone, and hands anything sensitive or unusual to a human with the full context.",[53,54],"banking","payments",[33,56],"operations",[35,58,59,7],"voice-agent","agentic-workflow","supervised-agent","mainstream","front-office",4,2,[66,67],"Commonwealth Bank of Australia","DBS Bank",{"kpi":69,"label":70,"unit":71,"n":64,"nUpTo":20,"kind":72,"value":73,"qualifier":74,"claimant":75,"organization":67,"vendorReported":10},"containment-rate","Containment rate","percent","reported",90,"approximately","organization","2026-09-27",{"slug":78,"title":79,"shortTitle":80,"definition":81,"status":29,"industries":82,"functions":84,"patterns":86,"audience":36,"autonomy":60,"adoptionStage":87,"evidenceCount":39,"publicEvidenceCount":39,"organizations":88,"bestGrade":44,"headline":45,"lastVerified":76,"indexable":11},"apartment-leasing-and-resident-service-agent","AI agent for apartment leasing inquiries and resident service","Leasing and resident service agent","An AI agent that answers rental prospects and residents by chat, text, email and phone for a property manager: it answers questions about apartments and policies, books tours, takes maintenance requests, sends renewal and payment reminders, and hands anything that needs judgment to leasing or service staff.",[83],"real-estate",[33,85,56],"sales",[35,58,59,7],"early-adopters",[89,90,91],"Asset Living","AvalonBay Communities","Equity Residential",{"slug":93,"title":94,"shortTitle":95,"definition":96,"status":29,"industries":97,"functions":101,"patterns":102,"audience":36,"autonomy":103,"adoptionStage":87,"evidenceCount":63,"publicEvidenceCount":63,"organizations":104,"bestGrade":44,"headline":45,"lastVerified":76,"indexable":11},"branch-and-appointment-booking-agent","AI agent for branch finding and appointment booking","Branch and appointment booking","A conversational agent that finds the nearest suitable location, checks opening hours and which services it offers, books an in person or video appointment with the right specialist, and records the reason for the visit so staff are prepared. In banking it answers \"where is my nearest branch\" and books the mortgage or business banker; the same job exists in retail, healthcare and property.",[98,53,99,100,83],"cross-industry","retail-and-ecommerce","healthcare",[33,85],[35,59,7,58],"autonomous",[105,106,107,108],"Bank of America","Best Buy","Hemominas","MOGUL.sg",{"slug":110,"title":111,"shortTitle":112,"definition":113,"status":29,"industries":114,"functions":117,"patterns":120,"audience":124,"autonomy":125,"adoptionStage":87,"segment":126,"evidenceCount":64,"publicEvidenceCount":64,"organizations":127,"bestGrade":44,"headline":130,"lastVerified":76,"indexable":11},"complaints-handling-agent","AI agent for complaints recognition, investigation and response","Complaints handling","An AI agent that recognizes when a customer interaction is a complaint, logs it against the regulatory definition, classifies its root cause and severity, gathers the evidence, drafts the acknowledgement and the response for a human handler to approve, and tracks every statutory deadline until the case is closed.",[98,53,54,115,116],"insurance","telecommunications",[118,33,119],"case-management","regulatory-compliance",[121,122,123,59,7],"classification-and-routing","summarization","content-generation","employee-facing","copilot","middle-office",[128,129],"Lloyds Banking Group","NatWest Group",{"kpi":131,"label":132,"unit":133,"n":134,"nUpTo":20,"kind":72,"value":135,"qualifier":74,"claimant":75,"organization":128,"vendorReported":10},"time-saved-per-task","Time saved per task","minutes",1,5,{"slug":137,"title":138,"shortTitle":139,"definition":140,"status":29,"industries":141,"functions":142,"patterns":146,"audience":124,"autonomy":125,"adoptionStage":87,"segment":148,"evidenceCount":64,"publicEvidenceCount":64,"organizations":149,"bestGrade":44,"headline":45,"lastVerified":76,"indexable":11},"credit-memo-drafting-agent","AI agent for corporate credit analysis and credit memo drafting","Credit underwriting and memos","An AI agent that gathers a corporate borrower's documents and data, spreads the financials into the bank's template, calculates ratios and covenant headroom, pulls bureau and news information, and drafts a committee ready credit memo in which every figure links to its source, for the relationship and credit teams to challenge, complete and sign.",[53],[143,144,145],"lending-and-credit","underwriting","risk-management",[147,59,7,123],"document-processing","specialized-businesses",[150,67],"Banestes",{"slug":152,"title":153,"shortTitle":154,"definition":155,"status":29,"industries":156,"functions":157,"patterns":159,"audience":36,"autonomy":60,"adoptionStage":87,"segment":62,"evidenceCount":63,"publicEvidenceCount":63,"organizations":161,"bestGrade":44,"headline":166,"lastVerified":170,"indexable":11},"device-and-connectivity-troubleshooting-agent","AI agent for device and connectivity troubleshooting on voice and chat","Device and connectivity troubleshooting","An AI agent that diagnoses and fixes a customer's broadband, mobile, TV or device problem by conversation on the phone or in chat, running line tests and remote resets through the operator's systems, guiding the customer step by step, and booking an engineer or handing over to a technician when the fault needs a person.",[116],[33,158],"field-service",[35,58,59,7,160],"computer-vision",[162,163,164,165],"Singtel","Virgin Media O2","Vodafone Germany","Vodafone",{"kpi":69,"label":70,"unit":71,"n":39,"nUpTo":20,"kind":167,"value":168,"qualifier":169,"claimant":45,"organization":45,"vendorReported":10},"median",70,"exact","2026-09-26",{"slug":172,"title":173,"shortTitle":174,"definition":175,"status":29,"industries":176,"functions":179,"patterns":180,"audience":36,"autonomy":60,"adoptionStage":61,"segment":62,"evidenceCount":181,"publicEvidenceCount":182,"organizations":183,"bestGrade":44,"headline":196,"lastVerified":76,"indexable":11},"first-line-contact-centre-agent","AI agent for first line contact centre service","First line contact centre","An AI agent that answers the first line of inbound customer contact on phone, chat and messaging, resolves general and routine questions end to end in the customer's own language, and routes everything complex, sensitive or regulated to the right human team with the context attached.",[98,53,54,116,177,99,178],"travel-and-hospitality","wealth-and-asset-management",[33],[35,58,7,121],25,18,[184,185,105,186,187,66,188,189,190,191,192,129,193,194,195,164,165],"Air India","Airbnb","Bank of the Philippine Islands","BT Group","Ingka Group","JetBlue","Klarna","Lufthansa Group","Mobily","Pegasus Airlines","Telkomsel","Together Credit Union",{"kpi":69,"label":70,"unit":71,"n":197,"nUpTo":20,"kind":167,"value":198,"qualifier":169,"claimant":45,"organization":45,"vendorReported":10},7,47,{"slug":200,"title":201,"shortTitle":202,"definition":203,"status":29,"industries":204,"functions":205,"patterns":206,"audience":36,"autonomy":60,"adoptionStage":87,"segment":207,"evidenceCount":208,"publicEvidenceCount":208,"organizations":209,"bestGrade":44,"headline":216,"lastVerified":76,"indexable":11},"insurance-policy-servicing-agent","AI agent for insurance policy servicing","Policy servicing agent","An AI agent that answers policyholders' coverage questions from their own policy documents and completes routine policy changes and document requests (address and vehicle changes, adding a named driver or item, payment method updates, certificates and proof of cover) across chat, messaging and phone, and hands anything complex or sensitive to a human with the context.",[115],[33,56],[35,58,7,59],"policy-administration",6,[210,211,212,213,214,215],"LAQO","Lemonade","Nsure.com","Sun Life","Waterdrop","Zurich Insurance (Hong Kong)",{"kpi":69,"label":70,"unit":71,"n":64,"nUpTo":20,"kind":72,"value":217,"qualifier":218,"claimant":75,"organization":211,"vendorReported":10},50,"at-least",{"slug":220,"title":221,"shortTitle":222,"definition":223,"status":29,"industries":224,"functions":226,"patterns":228,"audience":124,"autonomy":60,"adoptionStage":61,"evidenceCount":229,"publicEvidenceCount":208,"organizations":230,"bestGrade":44,"headline":236,"lastVerified":76,"indexable":11},"it-service-desk-resolution-agent","AI agent for IT service desk resolution","IT service desk resolution","An AI agent in Microsoft Teams, Slack or the intranet that takes the high volume IT support queue, such as password and MFA resets, account unlocks, VPN, device and software requests, and resolves common requests by acting in the identity and IT service management systems, handing the rest to the right resolver group with the context attached.",[98,53,225,99,100],"technology",[227,56],"it-and-engineering",[35,59,7,121],8,[231,105,232,233,234,235],"7-Eleven Vietnam","Equinix","IBM","Mercari US","Vituity",{"kpi":237,"label":238,"unit":71,"n":64,"nUpTo":20,"kind":72,"value":239,"qualifier":169,"claimant":240,"organization":234,"vendorReported":11},"employee-adoption","Employee adoption",94,"vendor",{"slug":242,"title":243,"shortTitle":244,"definition":245,"status":29,"industries":246,"functions":247,"patterns":248,"audience":36,"autonomy":60,"adoptionStage":61,"evidenceCount":135,"publicEvidenceCount":135,"organizations":249,"bestGrade":44,"headline":253,"lastVerified":170,"indexable":11},"order-status-and-returns-agent","AI agent for order status, delivery changes and returns","Order status and returns","An AI agent that answers \"where is my order\", changes delivery details and arranges returns, exchanges and refunds end to end for online and omnichannel shoppers, by reading and writing to the order, carrier and returns systems within the retailer's policy, and hands exceptions such as damaged goods, disputes and upset customers to a person.",[98,99,54],[33,56],[35,59,58,7],[250,106,190,251,252],"BARK","Next","Sun & Ski Sports",{"kpi":254,"label":255,"unit":71,"n":64,"nUpTo":20,"kind":72,"value":256,"qualifier":169,"claimant":240,"organization":250,"vendorReported":11},"customer-satisfaction","Customer satisfaction",98,{"slug":258,"title":259,"shortTitle":260,"definition":261,"status":29,"industries":262,"functions":263,"patterns":264,"audience":36,"autonomy":60,"adoptionStage":87,"segment":62,"evidenceCount":63,"publicEvidenceCount":63,"organizations":265,"bestGrade":44,"headline":267,"lastVerified":76,"indexable":11},"bill-explanation-and-billing-dispute-agent","AI agent for telecom bill explanation and billing disputes","Bill explanation and disputes","An AI agent that explains a customer's telecom bill line by line, in plain language and on any channel, answers why a charge changed or appeared, corrects clear errors within set limits and opens a billing dispute with the evidence attached when a human has to decide.",[116],[33,118],[35,7,59,58],[187,192,266,165],"Verizon",{"kpi":268,"label":269,"unit":71,"n":134,"nUpTo":20,"kind":72,"value":270,"qualifier":169,"claimant":75,"organization":165,"vendorReported":10},"first-contact-resolution","First contact resolution",60,{"slug":272,"title":273,"shortTitle":274,"definition":275,"status":29,"industries":276,"functions":278,"patterns":279,"audience":36,"autonomy":60,"adoptionStage":87,"evidenceCount":208,"publicEvidenceCount":135,"organizations":280,"bestGrade":44,"headline":286,"lastVerified":170,"indexable":11},"utility-billing-and-move-agent","AI agent for utility billing, payments, meter readings and move in or move out","Utility billing and home moves","An AI agent for energy and water customers that explains bills and tariffs, takes meter readings, sets up or changes payments, and handles move in and move out (final reads, closing one account and opening the next), across phone, messaging, email and the app, while anyone in payment difficulty, in a vulnerable situation or with a complaint is handed to a person.",[277],"energy-and-utilities",[33,56],[35,58,59,7],[281,282,283,284,285],"Aydem Energy","Dubai Electricity and Water Authority","EDF","Octopus Energy","Pacific Gas and Electric Company",{"kpi":69,"label":70,"unit":71,"n":64,"nUpTo":20,"kind":72,"value":287,"qualifier":169,"claimant":75,"organization":281,"vendorReported":10},75,{"slug":289,"title":290,"shortTitle":291,"definition":292,"status":29,"industries":293,"functions":295,"patterns":296,"audience":36,"autonomy":103,"adoptionStage":87,"evidenceCount":39,"publicEvidenceCount":39,"organizations":297,"bestGrade":44,"headline":45,"lastVerified":76,"indexable":11},"publisher-archive-answer-engine","AI answer engine for readers built on a publisher's own journalism","Publisher archive answer engine","A generative AI search and answer tool on a publisher's own site or app that answers readers' questions only from that publisher's published journalism and archive, cites the articles it used, and declines to answer when its own reporting does not cover the question.",[294],"media-and-entertainment",[33],[7,35,122],[298,299,300],"Financial Times","TIME","The Washington Post",{"slug":302,"title":303,"shortTitle":304,"definition":305,"status":29,"industries":306,"functions":307,"patterns":309,"audience":36,"autonomy":60,"adoptionStage":87,"segment":62,"evidenceCount":135,"publicEvidenceCount":135,"organizations":311,"bestGrade":44,"headline":316,"lastVerified":76,"indexable":11},"business-connectivity-quoting-and-service-assistant","AI assistant for B2B telecom quoting, sales and service","B2B quoting and service","An AI assistant that serves business customers of a telecom operator and the sellers who look after them: it answers product, pricing and contract questions, prepares configurations and quotes for connectivity, mobile fleets and devices, drafts responses to tenders, and handles routine service requests and fault tickets, with a sales or service specialist approving anything binding.",[116],[85,33,308],"product-and-pricing",[35,7,59,310,123],"recommendation-and-personalization",[312,313,314,266,315],"Lumen Technologies","SoftBank Corp.","Telefónica España","Vodafone Business",{"kpi":69,"label":70,"unit":71,"n":134,"nUpTo":20,"kind":72,"value":168,"qualifier":169,"claimant":75,"organization":313,"vendorReported":10},{"slug":318,"title":319,"shortTitle":320,"definition":321,"status":29,"industries":322,"functions":324,"patterns":326,"audience":36,"autonomy":125,"adoptionStage":87,"evidenceCount":197,"publicEvidenceCount":197,"organizations":327,"bestGrade":44,"headline":335,"lastVerified":170,"indexable":11},"benefits-eligibility-and-application-assistant","AI assistant for benefits eligibility questions and applications","Benefits eligibility and application assistant","An AI assistant that helps people understand which public benefits and grants may apply to them, explains the rules and documents in plain language, guides them through the application and checks it for completeness, while the eligibility decision stays with the agency's rules and caseworkers.",[323],"government",[325,118,33],"citizen-services",[35,7,58,147],[328,329,330,331,332,333,334],"Department for Work and Pensions","Federal Student Aid (U.S. Department of Education)","Federal Emergency Management Agency","Gemeente Nissewaard","Leeds City Council","Région Provence-Alpes-Côte d'Azur (Région Sud)","YoungWilliams",{"kpi":336,"label":337,"unit":71,"n":64,"nUpTo":20,"kind":72,"value":338,"qualifier":169,"claimant":75,"organization":328,"vendorReported":10},"accuracy","Accuracy",97,{"slug":340,"title":341,"shortTitle":342,"definition":343,"status":29,"industries":344,"functions":345,"patterns":347,"audience":36,"autonomy":60,"adoptionStage":61,"evidenceCount":348,"publicEvidenceCount":349,"organizations":350,"bestGrade":44,"headline":360,"lastVerified":76,"indexable":11},"citizen-information-assistant","AI assistant for citizen information and government services","Citizen information assistant","An AI assistant that answers residents' and businesses' questions about government services in plain language, grounded only in official guidance with links to the source, points them to the right online service or office, and hands anything personal, urgent or outside its content to a human with the context attached.",[323],[325,33,346],"knowledge-management",[7,35,58,121],11,9,[351,352,353,354,355,356,357,358,359],"Abu Dhabi Government (TAMM)","Driver and Vehicle Licensing Agency","Estonian Information System Authority (RIA)","Foreign, Commonwealth and Development Office","Gemeente Tilburg","Government Digital Service","Government of the City of Buenos Aires","Madrid Destino","Montgomery County Government",{"kpi":336,"label":337,"unit":71,"n":134,"nUpTo":20,"kind":72,"value":361,"qualifier":218,"claimant":75,"organization":354,"vendorReported":10},76,{"slug":363,"title":364,"shortTitle":365,"definition":366,"status":29,"industries":367,"functions":368,"patterns":369,"audience":36,"autonomy":60,"adoptionStage":87,"segment":148,"evidenceCount":135,"publicEvidenceCount":64,"organizations":370,"bestGrade":44,"headline":371,"lastVerified":76,"indexable":11},"corporate-client-servicing-assistant","AI assistant for corporate and commercial client servicing","Corporate client servicing","A conversational assistant inside the corporate banking portal, app and messaging channels that answers finance and treasury teams' servicing questions, such as payment status, balances, cut off times, fees and how to submit an instruction, resolves routine requests end to end and hands the rest to a service specialist who has an AI copilot.",[53,54],[33,56],[35,7,59,122],[105,67],{"kpi":372,"label":373,"unit":71,"n":134,"nUpTo":20,"kind":72,"value":374,"qualifier":169,"claimant":75,"organization":105,"vendorReported":10},"contact-deflection","Contact deflection",16,{"slug":376,"title":377,"shortTitle":378,"definition":379,"status":29,"industries":380,"functions":383,"patterns":386,"audience":124,"autonomy":125,"adoptionStage":87,"segment":62,"evidenceCount":135,"publicEvidenceCount":63,"organizations":388,"bestGrade":44,"headline":393,"lastVerified":76,"indexable":11},"deal-sourcing-and-due-diligence-assistant","AI assistant for deal sourcing and M&A due diligence","Deal sourcing and due diligence","An AI assistant that screens the market for acquisition or investment targets, builds company profiles, and speeds up due diligence by reading data room documents, extracting key terms and risks and drafting the investment or diligence memo, for the deal team to verify and decide.",[381,178,382],"capital-markets","professional-services",[384,385,145],"analytics-and-reporting","legal",[147,122,7,59,387],"prediction-and-scoring",[389,390,391,392],"Datasite","EQT","Freshfields","Rogo",{"kpi":394,"label":395,"unit":71,"n":20,"nUpTo":134,"kind":72,"value":396,"qualifier":397,"claimant":240,"organization":389,"vendorReported":11},"productivity-gain","Productivity gain",80,"up-to",{"slug":399,"title":400,"shortTitle":401,"definition":402,"status":29,"industries":403,"functions":404,"patterns":406,"audience":36,"autonomy":37,"adoptionStage":87,"segment":148,"evidenceCount":63,"publicEvidenceCount":63,"organizations":408,"bestGrade":44,"headline":413,"lastVerified":76,"indexable":11},"developer-api-integration-assistant","AI assistant for developers integrating a company's APIs","API integration assistant","An AI assistant on a developer portal and in its documentation that answers integration questions, recommends the right endpoints, helps debug connections and generates sample calls, grounded in the API catalogue, reference docs and test material, so clients and partners integrate faster with fewer support tickets.",[98,53,54,225],[227,33,405],"onboarding-and-kyc",[7,35,407],"code-generation",[409,410,411,412],"CircleCI","Mapbox","monday.com","U.S. Bank",{"kpi":372,"label":373,"unit":71,"n":134,"nUpTo":20,"kind":72,"value":414,"qualifier":169,"claimant":75,"organization":410,"vendorReported":10},30,{"slug":416,"title":417,"shortTitle":418,"definition":419,"status":29,"industries":420,"functions":421,"patterns":423,"audience":124,"autonomy":60,"adoptionStage":87,"evidenceCount":63,"publicEvidenceCount":39,"organizations":424,"bestGrade":44,"headline":45,"lastVerified":76,"indexable":11},"employee-onboarding-assistant","AI assistant for employee onboarding","Employee onboarding assistant","An assistant that guides each new employee from signed contract through the first months: it answers first week questions in plain language, tracks the personal onboarding checklist, triggers the paperwork, equipment, access and training steps in the systems that own them, and keeps the manager and HR informed of what is still open.",[98,323,382,100],[422,346],"human-resources",[35,7,59],[425,426,427],"American Addiction Centers","KPMG","U.S. Department of Agriculture",{"slug":429,"title":430,"shortTitle":431,"definition":432,"status":29,"industries":433,"functions":434,"patterns":435,"audience":124,"autonomy":60,"adoptionStage":87,"evidenceCount":135,"publicEvidenceCount":63,"organizations":436,"bestGrade":44,"headline":438,"lastVerified":76,"indexable":11},"hr-and-policy-assistant","AI assistant for HR and policy questions","HR and policy assistant","An employee self service assistant that answers questions on leave, pay and tax forms, benefits, expenses, travel and conduct policies from the organization's own HR documents, personalized to the employee's country and role, and starts simple HR transactions such as leave requests or employment letters in the HR system.",[98,53,225,100],[422,346],[7,35,59],[105,233,437,235],"Turing",{"kpi":237,"label":238,"unit":71,"n":64,"nUpTo":20,"kind":72,"value":439,"qualifier":169,"claimant":75,"organization":233,"vendorReported":10},99,{"slug":441,"title":442,"shortTitle":443,"definition":444,"status":29,"industries":445,"functions":446,"patterns":447,"audience":124,"autonomy":37,"adoptionStage":87,"segment":448,"evidenceCount":135,"publicEvidenceCount":135,"organizations":449,"bestGrade":44,"headline":45,"lastVerified":76,"indexable":11},"insurance-broker-and-agent-assistant","AI assistant for insurance brokers and agents","Broker and agent assistant","An AI assistant for tied agents, independent brokers, advisors and the insurer's own distribution staff that answers product, underwriting and process questions from approved sources, prepares personalized customer engagement and follow ups, validates and prioritizes leads, and drafts meeting notes and emails, so producers spend more time with customers.",[115],[85,346],[7,310,123,122],"distribution",[450,451,213,214,452],"Manulife","Prudential plc","Zurich Insurance Group",{"slug":454,"title":455,"shortTitle":456,"definition":457,"status":29,"industries":458,"functions":460,"patterns":463,"audience":124,"autonomy":125,"adoptionStage":87,"evidenceCount":208,"publicEvidenceCount":135,"organizations":464,"bestGrade":44,"headline":45,"lastVerified":76,"indexable":11},"procurement-contract-review","AI assistant for procurement and supplier contract review","Procurement and contract review","An assistant for procurement and vendor management that reads supplier contracts and proposals, extracts the key terms, flags deviations from the organization's standard positions, drafts requests for proposal and evaluation matrices, and prepares negotiation positions, with a procurement or legal owner approving every conclusion.",[98,53,323,99,459],"manufacturing",[461,385,462],"procurement","finance-and-accounting",[147,7,123,59],[465,466,467,468],"General Services Administration","Administration for Children and Families","Internal Revenue Service","Walmart",{"slug":470,"title":471,"shortTitle":472,"definition":473,"status":29,"industries":474,"functions":475,"patterns":476,"audience":124,"autonomy":125,"adoptionStage":38,"segment":148,"evidenceCount":134,"publicEvidenceCount":134,"organizations":477,"bestGrade":44,"headline":45,"lastVerified":170,"indexable":11},"shariah-compliance-screening","AI assistant for Shariah compliance screening and review","Shariah compliance screening","An AI assistant that screens Islamic financing contracts, deal structures and investments for Shariah compliance risks such as riba, gharar and exposure to prohibited activities, retrieves the relevant standards and fatwas, drafts the Shariah review documentation and flags issues for the Shariah board, which keeps sole authority over any ruling.",[53,178,115],[119,385,308],[7,147,121,123],[478],"Zoya",{"slug":480,"title":481,"shortTitle":482,"definition":483,"status":29,"industries":484,"functions":485,"patterns":486,"audience":36,"autonomy":60,"adoptionStage":87,"evidenceCount":39,"publicEvidenceCount":39,"organizations":487,"bestGrade":44,"headline":45,"lastVerified":76,"indexable":11},"student-enrollment-and-services-assistant","AI assistant for student enrollment and student services","Student enrollment assistant","An AI assistant that answers admitted and current students' questions about admissions, financial aid, registration, housing and deadlines by text message and web chat, sends timely reminders for the tasks each student still has to complete, and hands personal or complex cases to staff.",[31],[33,56],[35,7,121],[488,489,490],"Adelphi University","Austin Peay State University","Georgia State University",{"slug":492,"title":493,"shortTitle":494,"definition":495,"status":29,"industries":496,"functions":497,"patterns":498,"audience":36,"autonomy":60,"adoptionStage":61,"evidenceCount":63,"publicEvidenceCount":63,"organizations":499,"bestGrade":44,"headline":502,"lastVerified":170,"indexable":11},"tax-questions-and-filing-assistant","AI assistant for tax questions and filing support","Tax questions and filing assistant","An AI assistant that answers taxpayers' questions about taxes, deadlines, refunds and payments, lets authenticated taxpayers check their status or set up a payment plan within set rules, and guides them through filing, while assessments, penalties and disputes stay with the tax authority's staff and systems.",[323],[325,33,462],[35,58,7,121],[500,501,467],"ClearTax","HM Revenue and Customs",{"kpi":336,"label":337,"unit":71,"n":134,"nUpTo":20,"kind":72,"value":503,"qualifier":169,"claimant":75,"organization":501,"vendorReported":10},83.03,{"slug":505,"title":506,"shortTitle":507,"definition":508,"status":29,"industries":509,"functions":510,"patterns":512,"audience":36,"autonomy":60,"adoptionStage":87,"segment":62,"evidenceCount":349,"publicEvidenceCount":349,"organizations":513,"bestGrade":44,"headline":518,"lastVerified":170,"indexable":11},"plan-upgrade-and-sales-assistant","AI assistant for telecom plan upgrades, add ons and sales","Plan upgrade and sales assistant","An AI assistant that helps existing and prospective customers choose, compare and buy the right mobile, broadband or TV plan, device or extra, in the app, in messaging, on the phone or through a human advisor, using the customer's usage and eligibility and the operator's current offers, and that completes the order or passes a ready quote to a person.",[116],[85,33,511],"marketing",[310,35,7,58,59],[514,192,515,162,516,517,266,163,165],"Reliance Jio","Orange France","T-Mobile","Telenet",{"kpi":519,"label":520,"unit":71,"n":134,"nUpTo":20,"kind":72,"value":287,"qualifier":169,"claimant":240,"organization":517,"vendorReported":11},"conversion-rate-uplift","Conversion uplift",{"slug":522,"title":523,"shortTitle":524,"definition":525,"status":29,"industries":526,"functions":527,"patterns":528,"audience":124,"autonomy":37,"adoptionStage":87,"segment":62,"evidenceCount":39,"publicEvidenceCount":39,"organizations":530,"bestGrade":533,"headline":534,"lastVerified":76,"indexable":11},"retail-store-and-kiosk-assistant","AI assistant for telecom retail stores, from associate copilot to digital human kiosk","Retail store and kiosk assistant","An AI assistant for telecom shops that gives store associates quick, sourced answers on plans, promotions, devices and the customer's account during the conversation, and that can also greet and serve customers directly on an in store screen or kiosk, sometimes as a digital human, handing them to an associate when they are ready to buy or need help.",[116],[85,33,346],[7,529,35,310],"digital-human",[531,532,516],"Bouygues Telecom","Deutsche Telekom","C",{"kpi":336,"label":337,"unit":71,"n":134,"nUpTo":20,"kind":72,"value":535,"qualifier":169,"claimant":240,"organization":531,"vendorReported":11},95,{"slug":537,"title":538,"shortTitle":539,"definition":540,"status":29,"industries":541,"functions":542,"patterns":543,"audience":124,"autonomy":125,"adoptionStage":87,"segment":148,"evidenceCount":39,"publicEvidenceCount":39,"organizations":544,"bestGrade":44,"headline":45,"lastVerified":76,"indexable":11},"client-briefing-and-call-report-copilot","AI copilot for corporate client briefings and call reports","Client briefing and call reports","An AI copilot for relationship managers, mainly in corporate and commercial banking, whose main job is preparation: before a client meeting it assembles a briefing pack from filings, news, internal notes, product holdings and upcoming maturities, and afterwards it turns the banker's notes into a structured call report and CRM update. Unlike a meeting notetaker, which centres on capturing the conversation, it centres on the credit and cross sell context around the meeting; wealth advisor tools that also prepare meetings overlap with it. The banker reviews every output.",[53,178,381],[85,346],[7,122,123,59],[105,545,546],"Scotiabank","Standard Chartered",{"slug":548,"title":549,"shortTitle":550,"definition":551,"status":29,"industries":552,"functions":553,"patterns":554,"audience":124,"autonomy":125,"adoptionStage":38,"segment":555,"evidenceCount":64,"publicEvidenceCount":64,"organizations":556,"bestGrade":44,"headline":45,"lastVerified":76,"indexable":11},"field-technician-copilot-and-dispatch","AI copilot for field technicians and dispatch optimization","Field technician copilot and dispatch","AI that decides whether a fault needs a site visit at all, predicts what work and parts a job will need, helps plan and update appointments, and gives technicians on site guided diagnosis and instant answers from manuals and past jobs, so more jobs are fixed on the first visit.",[116],[158,56,33],[387,7,35,121],"network",[557,558],"nbn","Openreach",{"slug":560,"title":561,"shortTitle":562,"definition":563,"status":29,"industries":564,"functions":566,"patterns":567,"audience":124,"autonomy":125,"adoptionStage":87,"evidenceCount":135,"publicEvidenceCount":39,"organizations":569,"bestGrade":44,"headline":572,"lastVerified":76,"indexable":11},"marketing-content-compliance-copilot","AI copilot for marketing content with compliance pre review","Marketing content and compliance","A copilot that drafts campaign copy, product explainers and social posts on brand and in the customer's language from approved product facts, then runs a first pass compliance check against advertising rules and required disclosures, flagging unsupported claims and missing warnings before a human in marketing compliance approves publication.",[98,53,115,54,178,565],"pharma-and-life-sciences",[511,119,385],[123,7,121,568],"translation",[570,571,190],"Ally Financial","JPMorgan Chase",{"kpi":394,"label":395,"unit":71,"n":134,"nUpTo":20,"kind":72,"value":573,"qualifier":169,"claimant":75,"organization":570,"vendorReported":10},34,{"slug":575,"title":576,"shortTitle":577,"definition":578,"status":29,"industries":579,"functions":580,"patterns":582,"audience":124,"autonomy":125,"adoptionStage":87,"segment":555,"evidenceCount":208,"publicEvidenceCount":208,"organizations":584,"bestGrade":44,"headline":589,"lastVerified":76,"indexable":11},"network-fault-triage-copilot","AI copilot for network operations centre fault triage","NOC fault triage copilot","AI in the network operations centre (NOC) that correlates alarms and performance data from radio, transport, core and fixed networks into a small number of probable faults, ranks them by customer impact, proposes the likely root cause and fix from runbooks, vendor documentation and past tickets, and routes the ticket to the right team, while an engineer decides what to change.",[116],[581,56],"network-operations",[583,121,7,122,59],"anomaly-detection",[585,532,586,587,588,165],"Bell Canada","KDDI","Orange","Telstra",{"kpi":590,"label":591,"unit":71,"n":134,"nUpTo":20,"kind":72,"value":535,"qualifier":218,"claimant":75,"organization":532,"vendorReported":10},"processing-time-reduction","Cycle time reduction",{"slug":593,"title":594,"shortTitle":595,"definition":596,"status":29,"industries":597,"functions":599,"patterns":600,"audience":124,"autonomy":37,"adoptionStage":87,"segment":601,"evidenceCount":39,"publicEvidenceCount":39,"organizations":602,"bestGrade":44,"headline":606,"lastVerified":76,"indexable":11},"plant-operator-and-maintenance-copilot","AI copilot for plant operators and maintenance technicians","Plant operator and maintenance copilot","A generative AI assistant for the people who run and repair machines in plants, workshops and service centres: it answers fault and procedure questions from equipment manuals, fault reports, shift logs and live machine data, in the technician's language, with links to the sources, so faults are diagnosed faster and expert knowledge is not lost when experienced staff retire.",[459,598],"automotive",[56,346],[7,35,122,568],"production",[603,604,605],"BMW Group","Georgia-Pacific","Textron Aviation",{"kpi":131,"label":132,"unit":133,"n":20,"nUpTo":134,"kind":72,"value":182,"qualifier":397,"claimant":240,"organization":605,"vendorReported":11},{"slug":608,"title":609,"shortTitle":610,"definition":611,"status":29,"industries":612,"functions":613,"patterns":615,"audience":124,"autonomy":125,"adoptionStage":38,"segment":126,"evidenceCount":63,"publicEvidenceCount":63,"organizations":616,"bestGrade":44,"headline":45,"lastVerified":170,"indexable":11},"suspicious-activity-report-drafting","AI copilot for SAR and STR narrative drafting","SAR and STR drafting","Generative AI that drafts the narrative of a single suspicious activity or suspicious transaction report from the investigation file (who, what, when, where, why and how), with every fact linked to its source record, so the investigator verifies, edits and files instead of starting from a blank page. It works case by case, unlike the periodic data returns of regulatory reporting.",[53,54],[614,118],"financial-crime-compliance",[123,122,7,59],[617,618,619,620],"Finshark","BMO and Amalgamated Bank","Nexo","Uphold",{"slug":622,"title":623,"shortTitle":624,"definition":625,"status":29,"industries":626,"functions":627,"patterns":628,"audience":124,"autonomy":125,"adoptionStage":87,"segment":144,"evidenceCount":229,"publicEvidenceCount":229,"organizations":629,"bestGrade":44,"headline":638,"lastVerified":170,"indexable":11},"underwriting-risk-assessment-copilot","AI copilot for underwriting risk assessment","Underwriting risk assessment copilot","A copilot that assembles everything relevant to a risk (the submission, loss history, internal guidelines, third party data and public information), highlights exposures and gaps against the insurer's underwriting guidelines and drafts the underwriting narrative or referral note, while the underwriter makes and signs every decision.",[115],[144,145],[7,122,123,59],[630,631,632,633,634,635,636,637],"Accelerant Holdings","American International Group","Arch Capital Group","Bowhead Specialty","Generali Global Corporate & Commercial","Hiscox","Skyward Specialty Insurance Group","Zurich North America",{"kpi":590,"label":591,"unit":71,"n":134,"nUpTo":20,"kind":72,"value":217,"qualifier":169,"claimant":240,"organization":634,"vendorReported":11},{"slug":640,"title":641,"shortTitle":642,"definition":643,"status":29,"industries":644,"functions":645,"patterns":646,"audience":124,"autonomy":125,"adoptionStage":38,"segment":647,"evidenceCount":64,"publicEvidenceCount":64,"organizations":648,"bestGrade":44,"headline":45,"lastVerified":76,"indexable":11},"adverse-action-explanations","AI drafted explanations for credit declines and adverse actions","Adverse action explanations","An assistant that turns the reason codes of a credit model into an accurate, specific and readable explanation of a decline, reduced limit or repricing for the customer, and a matching internal rationale for the file, without adding any reason the model did not produce.",[53,54],[143,119,33],[123,7,35],"lending",[649,650],"Discover Financial Services","Wells Fargo",{"slug":652,"title":653,"shortTitle":654,"definition":655,"status":29,"industries":656,"functions":657,"patterns":658,"audience":124,"autonomy":125,"adoptionStage":38,"evidenceCount":135,"publicEvidenceCount":135,"organizations":659,"bestGrade":44,"headline":45,"lastVerified":76,"indexable":11},"civil-servant-drafting-copilot","AI drafting copilot for civil servants for correspondence, briefings and ministerial replies","Civil servant drafting copilot","A generative AI assistant that drafts replies to correspondence from the public and elected representatives, briefings, submissions and summaries for civil servants, grounded in the department's approved lines, policy documents and case data, with the official editing and approving every word before it is sent or cleared.",[323],[325,346,118],[123,7,122],[660,661,662,663,356],"Cabinet Office (Government Communication Service)","Crown Prosecution Service","Department for Education","Department for Science, Innovation and Technology (Incubator for Artificial Intelligence)",{"slug":665,"title":666,"shortTitle":667,"definition":668,"status":29,"industries":669,"functions":670,"patterns":671,"audience":124,"autonomy":125,"adoptionStage":87,"evidenceCount":64,"publicEvidenceCount":64,"organizations":672,"bestGrade":44,"headline":675,"lastVerified":76,"indexable":11},"clinical-and-regulatory-document-drafting","AI drafting of clinical study reports and regulatory documents","Clinical and regulatory document drafting","Generative AI that drafts clinical study reports and other regulated documents, such as protocols, patient materials and submission modules, from the trial's statistical tables, listings and figures and from approved template text, for medical writers to verify, edit and approve before anything is submitted to a regulator.",[565],[119,56],[123,7,147],[673,674],"Merck & Co.","Novo Nordisk",{"kpi":676,"label":677,"unit":71,"n":134,"nUpTo":20,"kind":72,"value":217,"qualifier":169,"claimant":75,"organization":673,"vendorReported":10},"error-reduction","Error reduction",{"slug":679,"title":680,"shortTitle":681,"definition":682,"status":29,"industries":683,"functions":684,"patterns":685,"audience":124,"autonomy":37,"adoptionStage":61,"evidenceCount":63,"publicEvidenceCount":63,"organizations":686,"bestGrade":44,"headline":45,"lastVerified":76,"indexable":11},"enterprise-knowledge-search","AI enterprise knowledge search for employees","Enterprise knowledge search","An assistant that lets any employee ask a question in plain language and get a synthesized answer from the organization's own policies, procedures, product manuals and research, with citations to the source documents and only from documents the employee is allowed to see.",[98,53,178,115,323,382],[346,56,33],[7,35,122],[105,687,688,650],"Morgan Stanley","SIGNAL IDUNA",{"slug":690,"title":691,"shortTitle":692,"definition":693,"status":29,"industries":694,"functions":695,"patterns":696,"audience":697,"autonomy":125,"adoptionStage":38,"segment":698,"evidenceCount":39,"publicEvidenceCount":39,"organizations":699,"bestGrade":44,"headline":45,"lastVerified":76,"indexable":11},"complaints-root-cause-analysis","AI for complaints root cause and systemic issue analysis","Complaints root cause analysis","AI that reads the free text of complaints across all channels, clusters them into themes, separates systemic causes from one off events, links each theme to the product, process or control behind it and routes the insight to the owner who can fix it, with a human validating every root cause and every remediation.",[98,53,115,54,116,323],[119,33,384],[121,122,59,7],"back-office","second-line",[700,701,702],"Centers for Medicare and Medicaid Services","Board of Governors of the Federal Reserve System","Federal Trade Commission",{"slug":704,"title":705,"shortTitle":706,"definition":707,"status":29,"industries":708,"functions":709,"patterns":710,"audience":124,"autonomy":125,"adoptionStage":87,"evidenceCount":63,"publicEvidenceCount":63,"organizations":711,"bestGrade":44,"headline":45,"lastVerified":76,"indexable":11},"court-and-case-file-summarization","AI for court and case file summarization","Case file summarization","AI that condenses court filings, case files, evidence recordings and earlier decisions into structured summaries, chronologies and draft case reports with references to the source pages, so that judges, prosecutors, tribunal staff and government lawyers find what matters faster, while the person responsible reads the underlying material and makes every legal judgment.",[323],[385,118],[122,147,7],[661,712,713,714],"U.S. Department of Justice","Gemeente Amsterdam","Supremo Tribunal Federal",{"slug":716,"title":717,"shortTitle":718,"definition":719,"status":29,"industries":720,"functions":721,"patterns":724,"audience":124,"autonomy":125,"adoptionStage":87,"segment":697,"evidenceCount":135,"publicEvidenceCount":135,"organizations":725,"bestGrade":44,"headline":729,"lastVerified":170,"indexable":11},"outbound-notice-drafting","AI for drafting customer letters and outbound notices","Outbound notice drafting","AI that drafts the letters and notices operations must send at scale, such as arrears notices, decline letters, complaint responses, servicing confirmations and product change notices, from case data and approved templates and clauses, in the customer's language, for a person to approve where the notice is regulated.",[98,53,115,323,100,178],[56,33,722,119,723],"collections-and-recovery","claims",[123,7,568],[726,635,727,728],"Acentra Health","Health Resources and Services Administration","SS&C Technologies",{"kpi":590,"label":591,"unit":71,"n":134,"nUpTo":20,"kind":72,"value":181,"qualifier":169,"claimant":240,"organization":730,"vendorReported":11},"SS&C GIDS and RS",{"slug":732,"title":733,"shortTitle":734,"definition":735,"status":29,"industries":736,"functions":737,"patterns":738,"audience":697,"autonomy":125,"adoptionStage":38,"segment":697,"evidenceCount":134,"publicEvidenceCount":134,"organizations":739,"bestGrade":44,"headline":45,"lastVerified":46,"indexable":11},"fee-and-interest-leakage-detection","AI for fee and interest leakage detection","Fee and interest leakage","An independent verification layer that recomputes what each fee, FX margin, spread and interest charge should have been under the contract and pricing tables, compares it with what was actually billed, and surfaces overcharges and undercharges account by account for correction, customer remediation and revenue recovery.",[53,54,98],[462,308,119,56],[583,59,7],[740],"State Bank of India",{"slug":742,"title":743,"shortTitle":744,"definition":745,"status":29,"industries":746,"functions":747,"patterns":748,"audience":124,"autonomy":125,"adoptionStage":87,"segment":723,"evidenceCount":135,"publicEvidenceCount":135,"organizations":749,"bestGrade":44,"headline":752,"lastVerified":76,"indexable":11},"health-prior-authorization-and-claims-adjudication","AI for health insurance prior authorization and claims adjudication support","Health prior authorization and adjudication","AI that reads prior authorization requests, medical claims and appeals with their clinical and billing documents, extracts diagnoses, treatments and costs, checks them against the policy and published clinical criteria, and prepares a summary and recommendation for a clinician or adjudicator, who makes every adverse decision.",[115,100],[723,118,56],[147,122,7,121,123],[726,750,700,751,450],"AdvanceCare","ICICI Lombard",{"kpi":753,"label":754,"unit":71,"n":64,"nUpTo":20,"kind":72,"value":217,"qualifier":74,"claimant":240,"organization":726,"vendorReported":11},"handling-time-reduction","Handling time reduction",{"slug":756,"title":757,"shortTitle":758,"definition":759,"status":29,"industries":760,"functions":761,"patterns":762,"audience":124,"autonomy":125,"adoptionStage":87,"evidenceCount":208,"publicEvidenceCount":135,"organizations":763,"bestGrade":44,"headline":769,"lastVerified":76,"indexable":11},"aiops-incident-triage","AI for IT incident triage and root cause analysis (AIOps)","AIOps incident triage","AI that turns a flood of monitoring alerts into one probable incident, routes it to the right team, proposes likely root causes and remediation from runbooks and past incidents, and drafts the stakeholder updates and the post incident review, while an engineer authorizes every change.",[98,53,225,116,54],[227,56,145],[583,121,122,7,59],[764,765,766,767,768],"Google","Meta","Microsoft","Mizuho Financial Group","TD Bank",{"kpi":336,"label":337,"unit":71,"n":39,"nUpTo":20,"kind":167,"value":73,"qualifier":169,"claimant":45,"organization":45,"vendorReported":10},{"slug":771,"title":772,"shortTitle":773,"definition":774,"status":29,"industries":775,"functions":776,"patterns":777,"audience":124,"autonomy":125,"adoptionStage":87,"segment":126,"evidenceCount":197,"publicEvidenceCount":197,"organizations":778,"bestGrade":44,"headline":785,"lastVerified":76,"indexable":11},"pep-and-adverse-media-screening","AI for PEP and adverse media screening","PEP and adverse media screening","AI that continuously scans news, court records, registries and other open sources in many languages for negative information and political exposure linked to customers, counterparties and beneficial owners, discards look alikes, and summarises credible risk for the analyst with the sources attached.",[53,54,178],[614,405],[7,122,121,568],[779,780,781,782,783,784,545],"Deutsche Bank","HSBC","Mashreq","OCBC","Santander UK","Save the Children",{"kpi":753,"label":754,"unit":71,"n":134,"nUpTo":134,"kind":72,"value":270,"qualifier":218,"claimant":240,"organization":784,"vendorReported":11},{"slug":787,"title":788,"shortTitle":789,"definition":790,"status":29,"industries":791,"functions":792,"patterns":793,"audience":124,"autonomy":125,"adoptionStage":38,"evidenceCount":135,"publicEvidenceCount":135,"organizations":794,"bestGrade":44,"headline":798,"lastVerified":170,"indexable":11},"permit-and-licence-application-processing","AI for permit and licence application processing","Permit and licence application processing","AI that helps applicants submit complete permit and licence applications and helps officers process them, by answering questions about requirements, checking applications for missing or inconsistent information, pulling the relevant policies, history and constraints, and drafting reports, while the grant or refusal stays with a named officer or a published rule.",[323],[325,118,119],[147,59,7,35],[795,332,796,427,797],"Intellectual Property Office","U.S. Fish and Wildlife Service","West Berkshire Council",{"kpi":336,"label":337,"unit":71,"n":134,"nUpTo":20,"kind":72,"value":799,"qualifier":218,"claimant":75,"organization":332,"vendorReported":10},85,{"slug":801,"title":802,"shortTitle":803,"definition":804,"status":29,"industries":805,"functions":806,"patterns":807,"audience":697,"autonomy":60,"adoptionStage":38,"segment":126,"evidenceCount":135,"publicEvidenceCount":135,"organizations":808,"bestGrade":44,"headline":811,"lastVerified":170,"indexable":11},"perpetual-kyc","AI for perpetual KYC and event driven customer due diligence","Perpetual KYC","AI that keeps each customer's due diligence file current by replacing calendar driven KYC reviews with continuous, event driven refreshes: it watches for trigger events such as a change of ownership, address, behaviour or a new adverse finding, refreshes the file automatically where it can, and involves an analyst only when something material has changed. The risk rating itself and the first file for a new business client are separate use cases.",[53,54,178],[405,614],[59,147,7,122],[779,809,571,782,810],"First National Bank of Omaha (FNBO)","Origin Bank",{"kpi":812,"label":813,"unit":71,"n":134,"nUpTo":20,"kind":72,"value":814,"qualifier":169,"claimant":75,"organization":571,"vendorReported":10},"cost-reduction","Cost reduction",40,{"slug":816,"title":817,"shortTitle":818,"definition":819,"status":29,"industries":820,"functions":821,"patterns":822,"audience":124,"autonomy":125,"adoptionStage":38,"segment":698,"evidenceCount":39,"publicEvidenceCount":39,"organizations":823,"bestGrade":44,"headline":45,"lastVerified":170,"indexable":11},"policy-drafting-and-gap-analysis","AI for policy drafting and policy gap analysis","Policy drafting and gaps","An assistant that takes a new or changed obligation, finds every internal policy, standard and procedure it touches, flags clauses that now conflict or are silent, and drafts the updated wording in house style as a redline for the policy owner to approve.",[98,53,115,381,323],[119,385,346],[7,123,147,122],[824,466,727],"Federal Deposit Insurance Corporation",{"slug":826,"title":827,"shortTitle":828,"definition":829,"status":29,"industries":830,"functions":831,"patterns":832,"audience":124,"autonomy":125,"adoptionStage":87,"evidenceCount":63,"publicEvidenceCount":63,"organizations":833,"bestGrade":533,"headline":837,"lastVerified":76,"indexable":11},"rfp-and-proposal-response-drafting","AI for RFP, tender and sales proposal response drafting","RFP and proposal drafting","AI that helps sales and bid teams answer requests for proposal, tenders, security questionnaires and sales proposals: it breaks the request into questions and requirements, retrieves approved answers and past proposals, drafts the response and a compliance matrix, and routes open points to subject matter experts, with a proposal manager reviewing everything before submission.",[98,382,225],[85,346],[123,7,147],[834,835,766,836],"GroupeActive","Industrialized Construction Group","Verdantas",{"kpi":590,"label":591,"unit":71,"n":134,"nUpTo":20,"kind":72,"value":396,"qualifier":169,"claimant":240,"organization":835,"vendorReported":11},{"slug":839,"title":840,"shortTitle":841,"definition":842,"status":29,"industries":843,"functions":844,"patterns":846,"audience":124,"autonomy":60,"adoptionStage":87,"evidenceCount":197,"publicEvidenceCount":197,"organizations":847,"bestGrade":44,"headline":855,"lastVerified":76,"indexable":11},"security-alert-triage-and-investigation","AI for security alert triage and investigation in the SOC","Security alert triage","An AI agent in the security operations centre that picks up each new alert or user reported phishing email, gathers the evidence from the SIEM, endpoint, identity and threat intelligence tools, gives a verdict with its reasoning and a draft incident summary, and closes clear false positives while an analyst approves every containment action.",[98,100,225,323,382],[845,227],"security-operations",[59,121,122,7],[848,849,850,851,852,853,854],"Avanade","Federal Housing Finance Agency","Human Managed","SEP2","St. Luke's University Health Network","TÜV SÜD","U.S. Immigration and Customs Enforcement",{"kpi":394,"label":395,"unit":71,"n":39,"nUpTo":20,"kind":167,"value":270,"qualifier":169,"claimant":45,"organization":45,"vendorReported":10},{"slug":857,"title":858,"shortTitle":859,"definition":860,"status":29,"industries":861,"functions":862,"patterns":863,"audience":124,"autonomy":125,"adoptionStage":38,"segment":698,"evidenceCount":39,"publicEvidenceCount":39,"organizations":864,"bestGrade":44,"headline":45,"lastVerified":76,"indexable":11},"supervisory-exam-response-assembly","AI for supervisory exam and information request responses","Exam response assembly","An assistant for the bank's regulatory affairs team that reads a supervisory information request or exam question, retrieves the relevant evidence, policies and prior correspondence, drafts a response for legal and compliance to approve, and tracks every commitment and remediation action through to closure.",[53,115,381,54],[119,385,118],[7,123,147,59],[865,330],"U.S. Department of Homeland Security",{"slug":867,"title":868,"shortTitle":869,"definition":870,"status":29,"industries":871,"functions":872,"patterns":873,"audience":124,"autonomy":125,"adoptionStage":87,"segment":698,"evidenceCount":63,"publicEvidenceCount":63,"organizations":874,"bestGrade":44,"headline":45,"lastVerified":76,"indexable":11},"vendor-due-diligence","AI for third party and vendor risk due diligence","Vendor due diligence","AI that reviews a vendor's security questionnaires, SOC and assurance reports, contracts and model documentation against the organization's control requirements, researches the vendor's ownership, sanctions, financial health and adverse media, drafts the risk assessment for a human to approve and keeps the register of material service providers current with ongoing monitoring.",[98,53,115,323,54],[461,145,119],[147,7,59,122],[712,467,427,875],"U.S. Trade and Development Agency",{"slug":877,"title":878,"shortTitle":879,"definition":880,"status":29,"industries":881,"functions":882,"patterns":883,"audience":36,"autonomy":60,"adoptionStage":87,"segment":62,"evidenceCount":39,"publicEvidenceCount":39,"organizations":884,"bestGrade":533,"headline":45,"lastVerified":76,"indexable":11},"home-loan-assistant-and-prequalification","AI home loan assistant with pre qualification","Home loan assistant","A customer facing assistant that answers home loan questions (rates, loan to value, fees, the documents needed), runs indicative affordability and borrowing estimates from the bank's published rules, and books the customer with a mortgage specialist, grounded in the bank's current, versioned product and policy documents.",[53,83],[143,85,33],[7,35,58],[885,886,887],"Figure","Loft","Safe Rate",{"slug":889,"title":890,"shortTitle":891,"definition":892,"status":29,"industries":893,"functions":894,"patterns":895,"audience":124,"autonomy":37,"adoptionStage":61,"segment":62,"evidenceCount":208,"publicEvidenceCount":208,"organizations":896,"bestGrade":44,"headline":45,"lastVerified":170,"indexable":11},"wealth-advisor-knowledge-assistant","AI knowledge assistant for wealth advisors and relationship managers","Advisor knowledge assistant","A conversational assistant that answers a wealth advisor's or relationship manager's questions in seconds from the firm's own research, house view, product documentation and policies, with every answer linked to the source document so the advisor can check it before using it with a client.",[178,53],[346,85,33],[7,35],[105,897,571,687,898,899],"Citi","UBS","Yes Bank",{"slug":901,"title":902,"shortTitle":903,"definition":904,"status":29,"industries":905,"functions":906,"patterns":907,"audience":124,"autonomy":60,"adoptionStage":87,"segment":908,"evidenceCount":64,"publicEvidenceCount":64,"organizations":909,"bestGrade":533,"headline":45,"lastVerified":46,"indexable":11},"lease-abstraction","AI lease abstraction for commercial real estate","Lease abstraction","AI that reads a commercial lease, amendment or letter of intent and extracts the key terms, such as parties, dates, rent, escalations, options and renewal notices, into structured data, so a property owner, occupier or brokerage does not retype every clause by hand into its lease administration and portfolio systems.",[83],[56,385],[147,59,7],"lease-administration",[910,911],"Cushman & Wakefield","JLL (Jones Lang LaSalle)",{"slug":913,"title":914,"shortTitle":915,"definition":916,"status":29,"industries":917,"functions":918,"patterns":919,"audience":124,"autonomy":125,"adoptionStage":87,"evidenceCount":63,"publicEvidenceCount":63,"organizations":920,"bestGrade":44,"headline":924,"lastVerified":76,"indexable":11},"legal-research-and-drafting-assistant","AI legal research and drafting assistant for lawyers","Legal research and drafting","A generative AI assistant for lawyers in firms, legal departments and public bodies that finds and summarises case law, legislation and internal know how, answers legal questions with citations and drafts first versions of memos, briefings, letters and filings, which a lawyer verifies and signs off.",[382,98,323],[385,346],[7,123,122,147],[921,922,712,923],"A&O Shearman","Ashurst Perkins Coie","U.S. Securities and Exchange Commission",{"kpi":394,"label":395,"unit":71,"n":134,"nUpTo":20,"kind":72,"value":925,"qualifier":74,"claimant":75,"organization":922,"vendorReported":10},45,{"slug":927,"title":928,"shortTitle":929,"definition":930,"status":29,"industries":931,"functions":932,"patterns":933,"audience":124,"autonomy":125,"adoptionStage":38,"segment":647,"evidenceCount":64,"publicEvidenceCount":134,"organizations":934,"bestGrade":44,"headline":45,"lastVerified":76,"indexable":11},"loan-restructuring-recommendations","AI recommendations for loan restructuring and hardship arrangements","Restructuring recommendations","An assistant that assembles a stressed borrower's position, tests restructuring options such as a term extension, rate relief, payment holiday or due date change against policy and affordability, and recommends the best fit with a written rationale for a person to approve.",[53],[722,143,145],[59,7,147,310],[66],{"slug":936,"title":937,"shortTitle":938,"definition":939,"status":29,"industries":940,"functions":941,"patterns":942,"audience":124,"autonomy":37,"adoptionStage":87,"segment":943,"evidenceCount":63,"publicEvidenceCount":64,"organizations":944,"bestGrade":44,"headline":45,"lastVerified":76,"indexable":11},"regulatory-horizon-scanning","AI regulatory horizon scanning and obligation mapping","Regulatory horizon scanning","An AI system that continuously reads publications from the regulators and standard setters an organization answers to, classifies each item by relevance and urgency, breaks new rules into individual obligations and maps them to the internal policies and controls that meet them, so compliance owners see what changed and where the gaps are.",[98,53,115,54,178,565,323],[119,385,145],[121,147,7,122,59],"compliance",[945,466],"Financial Conduct Authority",{"slug":947,"title":948,"shortTitle":949,"definition":950,"status":29,"industries":951,"functions":952,"patterns":953,"audience":124,"autonomy":125,"adoptionStage":61,"evidenceCount":208,"publicEvidenceCount":208,"organizations":954,"bestGrade":44,"headline":960,"lastVerified":76,"indexable":11},"email-and-ticket-reply-drafting","AI reply drafting for customer email and support tickets","Email and ticket reply drafting","A copilot for asynchronous service work that drafts the reply to an incoming customer email, message or ticket once it has reached an agent: it summarizes the request, pulls the relevant customer data and approved knowledge, and drafts a reply in the organization's tone and the customer's language for the agent to check, edit and send. Live calls and chats, and the sorting of the inbox itself, are separate use cases.",[98,323,53,116,225],[33,56],[123,122,7,121],[955,956,957,958,959,437],"Centers for Disease Control and Prevention","First National Bank","HYPE","Nomad eSIM","Transportation Security Administration",{"kpi":590,"label":591,"unit":71,"n":64,"nUpTo":20,"kind":72,"value":217,"qualifier":74,"claimant":240,"organization":957,"vendorReported":11},{"slug":962,"title":963,"shortTitle":964,"definition":965,"status":29,"industries":966,"functions":967,"patterns":968,"audience":36,"autonomy":103,"adoptionStage":87,"evidenceCount":969,"publicEvidenceCount":135,"organizations":970,"bestGrade":44,"headline":974,"lastVerified":76,"indexable":11},"conversational-shopping-assistant","AI shopping assistant for product discovery and recommendations","Conversational shopping assistant","A conversational assistant on a retailer's site or app that answers product questions, compares items and recommends products from the retailer's own catalog for a need, project or occasion described in the shopper's own words, grounded in product data, reviews and stock, and hands the shopper to a basket, a store or a human expert.",[98,99],[85,511,33],[35,310,7,59],10,[971,972,252,468,973],"Amazon","Lowe's","Zalando",{"kpi":519,"label":520,"unit":975,"n":134,"nUpTo":20,"kind":72,"value":39,"qualifier":169,"claimant":240,"organization":252,"vendorReported":11},"multiplier",{"slug":977,"title":978,"shortTitle":979,"definition":980,"status":29,"industries":981,"functions":982,"patterns":983,"audience":124,"autonomy":125,"adoptionStage":87,"segment":62,"evidenceCount":63,"publicEvidenceCount":63,"organizations":984,"bestGrade":44,"headline":985,"lastVerified":76,"indexable":11},"investment-research-summarization","AI summaries of investment research and the house view","Research summaries","An AI assistant that condenses long research reports, overnight market moves and the house view into short, sourced briefings for advisors and analysts, answers \"what is our view on X\" on demand, and adapts approved research for different client segments and languages, with every figure traced to the original research.",[178,381,53],[384,85,346],[122,7,123,568],[897,779,687,898],{"kpi":131,"label":132,"unit":133,"n":20,"nUpTo":134,"kind":72,"value":22,"qualifier":397,"claimant":75,"organization":779,"vendorReported":10},{"slug":987,"title":988,"shortTitle":989,"definition":990,"status":29,"industries":991,"functions":992,"patterns":993,"audience":124,"autonomy":125,"adoptionStage":87,"segment":144,"evidenceCount":64,"publicEvidenceCount":64,"organizations":994,"bestGrade":44,"headline":45,"lastVerified":76,"indexable":11},"life-underwriting-medical-record-summarization","AI summarization of medical evidence for life and health underwriting","Life underwriting medical summaries","AI that reads the medical evidence behind a life or health insurance application (attending physician statements, electronic health records, lab results and disclosures), turns it into a structured, cited summary of conditions, treatments and dates, and maps it to the insurer's underwriting manual so an underwriter can decide faster and more consistently.",[115],[144],[147,122,7],[450,451],{"slug":996,"title":997,"shortTitle":998,"definition":999,"status":29,"industries":1000,"functions":1001,"patterns":1002,"audience":124,"autonomy":125,"adoptionStage":87,"evidenceCount":63,"publicEvidenceCount":63,"organizations":1003,"bestGrade":44,"headline":45,"lastVerified":76,"indexable":11},"ai-model-inventory","AI system and model inventory with shadow AI discovery","AI model inventory","A governed register of every AI system and model an organization builds, buys or uses, with its owner, purpose, data, risk tier and approval status, kept current by AI that discovers unregistered use, reads the documentation and assembles the evidence a board, auditor or supervisor asks for.",[98,53,115,323,459],[145,119,227],[59,147,7,121],[701,1004,1005,712],"Office of Management and Budget","Unilever",{"slug":1007,"title":1008,"shortTitle":1009,"definition":1010,"status":29,"industries":1011,"functions":1012,"patterns":1013,"audience":36,"autonomy":60,"adoptionStage":87,"evidenceCount":208,"publicEvidenceCount":135,"organizations":1014,"bestGrade":44,"headline":1019,"lastVerified":170,"indexable":11},"travel-and-hotel-booking-concierge","AI travel and hotel booking concierge","Travel and hotel booking concierge","A customer facing AI assistant that turns an open travel question into a concrete trip by searching live inventory for flights, hotels, rentals, cruises and activities, comparing options and answering questions about the property and the booking, then completes or hands off the booking and supports the traveller with changes and questions before and during the stay.",[177],[85,33],[35,310,7,59],[185,1015,1016,1017,1018],"Booking.com","Holland America Line","Priceline","Trip.com",{"kpi":1020,"label":1021,"unit":71,"n":134,"nUpTo":20,"kind":72,"value":414,"qualifier":169,"claimant":75,"organization":1015,"vendorReported":10},"automation-rate","Automation rate",{"slug":1023,"title":1024,"shortTitle":1025,"definition":1026,"status":29,"industries":1027,"functions":1028,"patterns":1029,"audience":36,"autonomy":37,"adoptionStage":38,"evidenceCount":39,"publicEvidenceCount":39,"organizations":1030,"bestGrade":44,"headline":45,"lastVerified":76,"indexable":11},"ai-tutor-for-students","AI tutor that coaches students through problems","AI tutor for students","An AI tutor that works with a student on course material in a conversation, asking questions and giving hints instead of handing over answers, grounded in the course content and set up by the school or teacher, with limits on use and a clear route to a human teacher.",[31],[33],[35,7],[1031,1032,1033],"Hamilton County Schools","Harvard University","World Bank",{"slug":1035,"title":1036,"shortTitle":1037,"definition":1038,"status":29,"industries":1039,"functions":1040,"patterns":1041,"audience":36,"autonomy":103,"adoptionStage":87,"evidenceCount":135,"publicEvidenceCount":63,"organizations":1042,"bestGrade":533,"headline":45,"lastVerified":170,"indexable":11},"ai-visitor-and-tour-guide","AI visitor and tour guide for cities, museums and events","Visitor and tour guide","A location and context aware AI guide, often spoken, that tells visitors of cities, museums, heritage sites and events the stories behind what is around them and answers their questions in their own language, grounded in the organization's curated content and in the visitor's position or the object they scan.",[177,294,323],[33,511,346],[7,35,58,160,568],[1043,1044,358,1045],"Art Basel","Bloomberg Connects","National Gallery Singapore",{"slug":1047,"title":1048,"shortTitle":1049,"definition":1050,"status":29,"industries":1051,"functions":1052,"patterns":1053,"audience":36,"autonomy":60,"adoptionStage":87,"segment":62,"evidenceCount":208,"publicEvidenceCount":135,"organizations":1054,"bestGrade":533,"headline":45,"lastVerified":76,"indexable":11},"conversational-loan-application-intake","Conversational AI for loan application intake","Loan application intake","A conversational assistant on web, app, messaging or voice that explains loan products, captures the application through dialogue in the customer's language, checks documents and basic eligibility rules, and hands a complete, structured application to origination, without making the credit decision.",[53],[143,85,33],[35,147,7,58],[1055,885,128,1056,1057],"Absa Bank","Oper Credits","Rocket Mortgage",{"slug":1059,"title":1060,"shortTitle":1061,"definition":1062,"status":29,"industries":1063,"functions":1064,"patterns":1065,"audience":124,"autonomy":125,"adoptionStage":87,"evidenceCount":39,"publicEvidenceCount":39,"organizations":1066,"bestGrade":533,"headline":1070,"lastVerified":76,"indexable":11},"internal-audit-copilot","Generative AI copilot for internal audit","Internal audit copilot","A copilot for internal auditors that drafts planning memos and document request lists from prior audits, summarises large evidence sets, builds risk and control matrices from policies and process documents, and drafts findings and reports, with every statement traceable to its evidence and a qualified auditor accountable for every conclusion.",[98,53,115,323,381,178],[145,119,462],[7,122,123,147,583],[1067,1068,1069],"Banco Bradesco","British Columbia Investment Management Corporation","XP Inc.",{"kpi":753,"label":754,"unit":71,"n":64,"nUpTo":20,"kind":72,"value":1071,"qualifier":169,"claimant":240,"organization":1067,"vendorReported":11},55,{"slug":1073,"title":1074,"shortTitle":1075,"definition":1076,"status":29,"industries":1077,"functions":1078,"patterns":1079,"audience":36,"autonomy":103,"adoptionStage":87,"segment":1080,"evidenceCount":39,"publicEvidenceCount":39,"organizations":1081,"bestGrade":44,"headline":45,"lastVerified":76,"indexable":11},"in-car-ai-voice-assistant","Generative AI voice assistant in the car","In car voice assistant","A voice assistant built into the vehicle that uses a large language model to hold a natural conversation with the driver and passengers, controls comfort, navigation and media functions, answers questions about the car and the world, and keeps the vehicle's own commands and data under the car maker's control.",[598],[33,308],[58,35,7,59],"connected-car",[603,1082,1083],"Mercedes-Benz Group","Volkswagen",{"slug":1085,"title":1086,"shortTitle":1087,"definition":1088,"status":29,"industries":1089,"functions":1090,"patterns":1091,"audience":124,"autonomy":37,"adoptionStage":87,"evidenceCount":39,"publicEvidenceCount":39,"organizations":1092,"bestGrade":44,"headline":45,"lastVerified":76,"indexable":11},"governed-text-to-sql-analytics","Governed text to SQL analytics assistant","Governed SQL analytics","An assistant that turns a business user's plain language question into a query against governed data, runs it under that user's own data permissions and returns the table or chart together with the SQL and the tables used, so routine ad hoc questions no longer queue for the data team.",[98,53,115,99,225,565],[384,227],[35,407,7],[1093,1094,1095],"Bayer","LinkedIn","Uber 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done.",[98,53,115,116,100,99,225],[33,56],[1104,7,122,123],"speech-analytics",[67,1106,1107,1108,688],"Definity","Oportun","SEB",{"kpi":394,"label":395,"unit":71,"n":64,"nUpTo":20,"kind":72,"value":1110,"qualifier":169,"claimant":240,"organization":1106,"vendorReported":11},15,[1112,1153,1181,1210,1232,1254],{"kpi":69,"label":70,"unit":71,"aggregate":11,"higherIsBetter":11,"n":374,"nUpTo":20,"median":1113,"min":1114,"max":239,"byClaimant":1115,"vendorOnly":10,"points":1116},66.5,20,{"organization":349,"vendor":197,"regulator":20,"independent":20},[1117,1119,1121,1124,1126,1128,1130,1132,1135,1138,1140,1142,1144,1146,1149,1151],{"evidenceId":1118,"organization":233,"value":239,"qualifier":169,"claimant":75,"grade":44,"pooled":11},"ibm-askhr",{"evidenceId":1120,"organization":67,"value":73,"qualifier":74,"claimant":75,"grade":44,"pooled":11},"dbs-joy-and-digibot-virtual-assistants",{"evidenceId":1122,"organization":66,"value":1123,"qualifier":74,"claimant":240,"grade":533,"pooled":11},"commonwealth-bank-customer-service-orchestration",84.6,{"evidenceId":1125,"organization":281,"value":287,"qualifier":169,"claimant":75,"grade":533,"pooled":11},"aydem-energy-whatsapp-assistant",{"evidenceId":1127,"organization":162,"value":13,"qualifier":169,"claimant":75,"grade":44,"pooled":11},"singtel-shirley-agentic-ai-agent",{"evidenceId":1129,"organization":313,"value":168,"qualifier":169,"claimant":75,"grade":533,"pooled":11},"softbank-smb-sales-ai-agent",{"evidenceId":1131,"organization":165,"value":168,"qualifier":169,"claimant":240,"grade":533,"pooled":11},"vodafone-tobi-virtual-assistant",{"evidenceId":1133,"organization":285,"value":1134,"qualifier":169,"claimant":240,"grade":533,"pooled":11},"pge-polyai-voice-agent-billing-and-outages",67,{"evidenceId":1136,"organization":195,"value":1137,"qualifier":169,"claimant":240,"grade":533,"pooled":11},"together-credit-union-voice-agent",66,{"evidenceId":1139,"organization":211,"value":217,"qualifier":218,"claimant":75,"grade":44,"pooled":11},"lemonade-ai-maya-and-cx-ai",{"evidenceId":1141,"organization":188,"value":198,"qualifier":74,"claimant":75,"grade":44,"pooled":11},"ingka-group-billie-customer-service-chatbot",{"evidenceId":1143,"organization":185,"value":925,"qualifier":74,"claimant":75,"grade":44,"pooled":11},"airbnb-ai-customer-support-assistant",{"evidenceId":1145,"organization":189,"value":925,"qualifier":169,"claimant":240,"grade":533,"pooled":11},"jetblue-asapp-digital-customer-support",{"evidenceId":1147,"organization":164,"value":1148,"qualifier":169,"claimant":240,"grade":533,"pooled":11},"vodafone-germany-tobi-messaging",44,{"evidenceId":1150,"organization":210,"value":414,"qualifier":169,"claimant":240,"grade":533,"pooled":11},"laqo-pavle-digital-assistant",{"evidenceId":1152,"organization":352,"value":1114,"qualifier":74,"claimant":75,"grade":44,"pooled":11},"dvla-contact-centre-conversational-ai",{"kpi":394,"label":395,"unit":71,"aggregate":11,"higherIsBetter":11,"n":348,"nUpTo":134,"median":925,"min":1110,"max":168,"byClaimant":1154,"vendorOnly":10,"points":1155},{"organization":39,"vendor":229,"regulator":20,"independent":20},[1156,1158,1160,1163,1165,1167,1169,1171,1173,1175,1177,1179],{"evidenceId":1157,"organization":389,"value":396,"qualifier":397,"claimant":240,"grade":533,"pooled":10},"datasite-redaction-ai",{"evidenceId":1159,"organization":848,"value":168,"qualifier":169,"claimant":240,"grade":533,"pooled":11},"avanade-security-copilot-identity-investigations",{"evidenceId":1161,"organization":1067,"value":1162,"qualifier":169,"claimant":240,"grade":533,"pooled":11},"banco-bradesco-aila-audit-assistant",65,{"evidenceId":1164,"organization":850,"value":270,"qualifier":218,"claimant":240,"grade":533,"pooled":11},"human-managed-google-secops-alert-triage",{"evidenceId":1166,"organization":853,"value":270,"qualifier":74,"claimant":75,"grade":533,"pooled":11},"tuv-sud-security-copilot-threat-analysis",{"evidenceId":1168,"organization":231,"value":217,"qualifier":169,"claimant":240,"grade":533,"pooled":11},"7-eleven-vietnam-it-support-chatbot",{"evidenceId":1170,"organization":922,"value":925,"qualifier":74,"claimant":75,"grade":44,"pooled":11},"ashurst-generative-ai-legal-drafting-trials",{"evidenceId":1172,"organization":235,"value":814,"qualifier":169,"claimant":240,"grade":533,"pooled":11},"vituity-it-and-hr-assistant",{"evidenceId":1174,"organization":570,"value":573,"qualifier":169,"claimant":75,"grade":44,"pooled":11},"ally-financial-generative-ai-marketing-content",{"evidenceId":1176,"organization":1069,"value":414,"qualifier":169,"claimant":240,"grade":533,"pooled":11},"xp-inc-copilot-audit-team",{"evidenceId":1178,"organization":1106,"value":1110,"qualifier":169,"claimant":240,"grade":533,"pooled":11},"definity-contact-centre-agent-assist",{"evidenceId":1180,"organization":1108,"value":1110,"qualifier":169,"claimant":240,"grade":533,"pooled":11},"seb-wealth-advisor-agent-assist",{"kpi":336,"label":337,"unit":71,"aggregate":11,"higherIsBett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