[{"data":1,"prerenderedAt":1391},["ShallowReactive",2],{"uc-hub-pattern-classification-and-routing":3},{"type":4,"typeLabel":5,"term":6,"includeUnpublished":10,"indexable":11,"stats":12,"useCases":23,"benchmarks":1134,"topIndustries":1317,"topFunctions":1338,"topPatterns":1358,"stageMix":1359,"regionMix":1373,"organizations":1390,"other":86},"pattern","AI pattern",{"id":7,"label":8,"description":9},"classification-and-routing","Classification and routing","Understanding what a message, case or transaction is about and sending it to the right queue, team or process.",false,true,{"useCases":13,"publicDeployments":14,"blitsAiDeployments":15,"organizations":16,"countries":17,"outcomeDisclosureRate":18,"gradeMix":19},73,282,21,240,31,59,{"A":20,"B":21,"C":22,"D":20},0,148,134,[24,61,88,116,139,159,193,204,223,243,254,272,283,300,327,339,352,365,379,393,410,424,438,449,462,474,490,502,515,530,543,553,572,591,604,616,629,643,654,670,681,697,709,724,740,756,772,783,800,812,827,842,859,876,887,899,910,923,934,948,965,979,992,1006,1023,1038,1050,1065,1077,1087,1098,1110,1123],{"slug":25,"title":26,"shortTitle":27,"definition":28,"status":29,"industries":30,"functions":32,"patterns":35,"audience":39,"autonomy":40,"adoptionStage":41,"segment":42,"evidenceCount":43,"publicEvidenceCount":43,"organizations":44,"bestGrade":50,"headline":51,"lastVerified":60,"indexable":11},"autonomous-network-operations","Agentic AI for autonomous, intent based network operations","Autonomous network operations","AI agents that run closed loops over a telecom network: they take an intent from the operator (for example a latency or availability target for a service), observe the network, diagnose deviations and execute corrective actions across radio, transport and core, within guardrails set by engineers and with human approval for major changes.","published",[31],"telecommunications",[33,34],"network-operations","it-and-engineering",[36,37,38,7],"agentic-workflow","anomaly-detection","prediction-and-scoring","back-office","supervised-agent","emerging","network",6,[45,46,47,48,49],"Deutsche Telekom","du","KDDI","stc Group","Telstra","B",{"kpi":52,"label":53,"unit":54,"n":55,"nUpTo":20,"kind":56,"value":57,"qualifier":58,"claimant":59,"organization":45,"vendorReported":10},"processing-time-reduction","Cycle time reduction","percent",1,"reported",95,"at-least","organization","2026-09-26",{"slug":62,"title":63,"shortTitle":64,"definition":65,"status":29,"industries":66,"functions":69,"patterns":73,"audience":77,"autonomy":40,"adoptionStage":78,"segment":79,"evidenceCount":80,"publicEvidenceCount":81,"organizations":82,"bestGrade":50,"headline":86,"lastVerified":87,"indexable":11},"card-dispute-and-chargeback-intake","AI agent for card dispute intake","Card dispute intake","A customer facing AI agent that handles the \"I do not recognise this charge\" moment: it finds the transaction, separates suspected fraud from merchant disputes and simple confusion, explains the customer's rights and timelines, collects the details and evidence the rules require, and opens a correctly classified dispute case for the operations team.",[67,68],"banking","payments",[70,71,72],"customer-service","fraud-prevention","operations",[74,75,7,76,36],"conversational-agent","voice-agent","document-processing","customer-facing","early-adopters","front-office",4,3,[83,84,85],"Commonwealth Bank of Australia","Klarna","Visa",null,"2026-09-27",{"slug":89,"title":90,"shortTitle":91,"definition":92,"status":29,"industries":93,"functions":96,"patterns":99,"audience":103,"autonomy":104,"adoptionStage":78,"segment":105,"evidenceCount":106,"publicEvidenceCount":106,"organizations":107,"bestGrade":50,"headline":110,"lastVerified":87,"indexable":11},"complaints-handling-agent","AI agent for complaints recognition, investigation and response","Complaints handling","An AI agent that recognizes when a customer interaction is a complaint, logs it against the regulatory definition, classifies its root cause and severity, gathers the evidence, drafts the acknowledgement and the response for a human handler to approve, and tracks every statutory deadline until the case is closed.",[94,67,68,95,31],"cross-industry","insurance",[97,70,98],"case-management","regulatory-compliance",[7,100,101,36,102],"summarization","content-generation","rag-knowledge-assistant","employee-facing","copilot","middle-office",2,[108,109],"Lloyds Banking Group","NatWest Group",{"kpi":111,"label":112,"unit":113,"n":55,"nUpTo":20,"kind":56,"value":114,"qualifier":115,"claimant":59,"organization":108,"vendorReported":10},"time-saved-per-task","Time saved per task","minutes",5,"approximately",{"slug":117,"title":118,"shortTitle":119,"definition":120,"status":29,"industries":121,"functions":124,"patterns":126,"audience":103,"autonomy":127,"adoptionStage":78,"evidenceCount":106,"publicEvidenceCount":106,"organizations":128,"bestGrade":131,"headline":132,"lastVerified":138,"indexable":11},"data-quality-monitoring-agent","AI agent for data quality monitoring and observability","Data quality monitoring agent","An AI agent that watches data pipelines and tables continuously, uses machine learning to learn the normal pattern of freshness, volume, schema and distribution for each one, flags anomalies before they reach a dashboard or a downstream model, and traces the lineage back to the change that caused them so an engineer can fix the source, not just the symptom.",[94,122,123],"technology","retail-and-ecommerce",[34,125],"analytics-and-reporting",[37,7,100],"assist",[129,130],"Contentsquare","SeatGeek","C",{"kpi":133,"label":134,"unit":54,"n":55,"nUpTo":20,"kind":56,"value":135,"qualifier":136,"claimant":137,"organization":130,"vendorReported":11},"productivity-gain","Productivity gain",50,"exact","vendor","2026-09-28",{"slug":140,"title":141,"shortTitle":142,"definition":143,"status":29,"industries":144,"functions":148,"patterns":150,"audience":77,"autonomy":40,"adoptionStage":78,"segment":151,"evidenceCount":81,"publicEvidenceCount":106,"organizations":152,"bestGrade":131,"headline":155,"lastVerified":87,"indexable":11},"collections-and-hardship-agent","AI agent for early collections and hardship support","Collections and hardship agent","A voice and messaging agent that contacts customers in early arrears and answers their inbound calls, takes payments and sets up payment arrangements within preapproved rules, and recognises signs of hardship or vulnerability so those customers go straight to a trained person.",[94,67,68,31,145,146,147],"energy-and-utilities","automotive","professional-services",[149,70],"collections-and-recovery",[75,74,36,7],"lending",[153,154],"Day Knight & Associates","SameDay Auto Finance",{"kpi":156,"label":157,"unit":54,"n":106,"nUpTo":20,"kind":56,"value":158,"qualifier":136,"claimant":137,"organization":154,"vendorReported":11},"cost-reduction","Cost reduction",75,{"slug":160,"title":161,"shortTitle":162,"definition":163,"status":29,"industries":164,"functions":167,"patterns":168,"audience":77,"autonomy":40,"adoptionStage":169,"segment":79,"evidenceCount":170,"publicEvidenceCount":171,"organizations":172,"bestGrade":50,"headline":187,"lastVerified":87,"indexable":11},"first-line-contact-centre-agent","AI agent for first line contact centre service","First line contact centre","An AI agent that answers the first line of inbound customer contact on phone, chat and messaging, resolves general and routine questions end to end in the customer's own language, and routes everything complex, sensitive or regulated to the right human team with the context attached.",[94,67,68,31,165,123,166],"travel-and-hospitality","wealth-and-asset-management",[70],[74,75,102,7],"mainstream",25,18,[173,174,175,176,177,83,178,179,84,180,181,109,182,183,184,185,186],"Air India","Airbnb","Bank of America","Bank of the Philippine Islands","BT Group","Ingka Group","JetBlue","Lufthansa Group","Mobily","Pegasus Airlines","Telkomsel","Together Credit Union","Vodafone Germany","Vodafone",{"kpi":188,"label":189,"unit":54,"n":190,"nUpTo":20,"kind":191,"value":192,"qualifier":136,"claimant":86,"organization":86,"vendorReported":10},"containment-rate","Containment rate",7,"median",47,{"slug":194,"title":195,"shortTitle":196,"definition":197,"status":29,"industries":198,"functions":199,"patterns":200,"audience":103,"autonomy":40,"adoptionStage":78,"segment":105,"evidenceCount":81,"publicEvidenceCount":106,"organizations":201,"bestGrade":131,"headline":86,"lastVerified":87,"indexable":11},"fraud-alert-triage","AI agent for fraud alert triage","Fraud alert triage","An AI agent that works the fraud alert queue behind the scenes as the analyst's first pass, without contacting the customer: it enriches each alert with customer, device and payment context, closes clear false positives under documented rules, merges duplicates, and routes genuine risk to an analyst with a drafted rationale.",[67,68],[71,72],[36,7,100,38],[202,203],"Coast","SEB",{"slug":205,"title":206,"shortTitle":207,"definition":208,"status":29,"industries":209,"functions":210,"patterns":213,"audience":77,"autonomy":40,"adoptionStage":78,"evidenceCount":80,"publicEvidenceCount":80,"organizations":214,"bestGrade":131,"headline":219,"lastVerified":87,"indexable":11},"inbound-lead-qualification-agent","AI agent for inbound lead qualification and meeting booking","Inbound lead qualification","An AI agent that engages inbound prospects the moment they arrive on the website, chat, messaging or the sales phone line, answers their first questions, qualifies them against the organization's criteria, and books a meeting or hands a ready conversation to the right salesperson, with the context written into the CRM.",[94,122,146,67],[211,212],"sales","marketing",[74,75,7,36],[215,216,217,218],"8x8","CarMax","Rocket Mortgage","SUSE",{"kpi":220,"label":221,"unit":54,"n":55,"nUpTo":20,"kind":56,"value":222,"qualifier":136,"claimant":137,"organization":215,"vendorReported":11},"conversion-rate-uplift","Conversion uplift",19,{"slug":224,"title":225,"shortTitle":226,"definition":227,"status":29,"industries":228,"functions":230,"patterns":231,"audience":103,"autonomy":40,"adoptionStage":169,"evidenceCount":232,"publicEvidenceCount":43,"organizations":233,"bestGrade":50,"headline":239,"lastVerified":87,"indexable":11},"it-service-desk-resolution-agent","AI agent for IT service desk resolution","IT service desk resolution","An AI agent in Microsoft Teams, Slack or the intranet that takes the high volume IT support queue, such as password and MFA resets, account unlocks, VPN, device and software requests, and resolves common requests by acting in the identity and IT service management systems, handing the rest to the right resolver group with the context attached.",[94,67,122,123,229],"healthcare",[34,72],[74,36,102,7],8,[234,175,235,236,237,238],"7-Eleven Vietnam","Equinix","IBM","Mercari US","Vituity",{"kpi":240,"label":241,"unit":54,"n":106,"nUpTo":20,"kind":56,"value":242,"qualifier":136,"claimant":137,"organization":237,"vendorReported":11},"employee-adoption","Employee adoption",94,{"slug":244,"title":245,"shortTitle":246,"definition":247,"status":29,"industries":248,"functions":249,"patterns":251,"audience":77,"autonomy":40,"adoptionStage":41,"segment":79,"evidenceCount":106,"publicEvidenceCount":55,"organizations":252,"bestGrade":50,"headline":86,"lastVerified":87,"indexable":11},"network-outage-communication-agent","AI agent for network outage detection and customer communication","Outage communication","An AI agent that turns network alarms into a clear picture of which customers are affected by an outage and why, tells them proactively by message, app or phone with a cause and an estimated fix time, answers their questions during the incident, and updates them until service is restored.",[31],[70,33,250],"field-service",[37,7,101,74,75],[253],"Comcast",{"slug":255,"title":256,"shortTitle":257,"definition":258,"status":29,"industries":259,"functions":261,"patterns":262,"audience":77,"autonomy":40,"adoptionStage":78,"evidenceCount":43,"publicEvidenceCount":114,"organizations":263,"bestGrade":50,"headline":269,"lastVerified":87,"indexable":11},"parcel-tracking-and-delivery-exception-agent","AI agent for parcel tracking and delivery exceptions","Parcel tracking and delivery exceptions","An AI agent that answers \"where is my parcel\" and resolves delivery exceptions for parcel carriers and postal operators, such as missed deliveries, redelivery or a change of address or pickup point, delays, customs holds and lost or damaged parcel claims, on chat, messaging and phone, and hands disputes and claims above set limits to a human with the tracking history attached.",[260],"logistics-and-transportation",[70,72],[74,75,36,7],[264,265,266,267,268],"Chronopost","DPD Deutschland","DPD UK","Evri","PostNL",{"kpi":270,"label":271,"unit":54,"n":55,"nUpTo":20,"kind":56,"value":135,"qualifier":136,"claimant":59,"organization":267,"vendorReported":10},"contact-deflection","Contact deflection",{"slug":273,"title":274,"shortTitle":275,"definition":276,"status":29,"industries":277,"functions":278,"patterns":279,"audience":77,"autonomy":40,"adoptionStage":41,"evidenceCount":106,"publicEvidenceCount":106,"organizations":280,"bestGrade":131,"headline":86,"lastVerified":138,"indexable":11},"public-transit-passenger-information-agent","AI agent for public transit passenger information and disruption reporting","Transit passenger information agent","An AI agent on a public transport operator's website, app or messaging channel that answers riders' real time questions (\"when is my bus coming\", \"why is my train delayed\") from live service data, takes a structured report when something is wrong on board or at a station, and flags urgent or safety related reports for fast human follow up, in the rider's own language.",[260],[70,72],[74,7],[281,282],"Chicago Transit Authority","NJ Transit",{"slug":284,"title":285,"shortTitle":286,"definition":287,"status":29,"industries":288,"functions":290,"patterns":292,"audience":39,"autonomy":40,"adoptionStage":78,"segment":39,"evidenceCount":106,"publicEvidenceCount":106,"organizations":293,"bestGrade":131,"headline":296,"lastVerified":138,"indexable":11},"travel-and-expense-audit-agent","AI agent for travel and expense report audit","Travel and expense audit","An AI agent that checks every travel and expense report line against policy, receipts and prior submissions instead of a small manual sample, flags duplicates, altered receipts and policy violations with the evidence attached, and auto approves the clean majority so auditors spend their time on the reports that are genuinely risky.",[94,289,122],"pharma-and-life-sciences",[291],"finance-and-accounting",[76,37,7,36],[294,295],"Databricks","Takeda",{"kpi":297,"label":298,"unit":54,"n":106,"nUpTo":20,"kind":56,"value":299,"qualifier":136,"claimant":137,"organization":294,"vendorReported":11},"automation-rate","Automation rate",72,{"slug":301,"title":302,"shortTitle":303,"definition":304,"status":29,"industries":305,"functions":307,"patterns":310,"audience":77,"autonomy":40,"adoptionStage":169,"evidenceCount":311,"publicEvidenceCount":312,"organizations":313,"bestGrade":50,"headline":323,"lastVerified":87,"indexable":11},"citizen-information-assistant","AI assistant for citizen information and government services","Citizen information assistant","An AI assistant that answers residents' and businesses' questions about government services in plain language, grounded only in official guidance with links to the source, points them to the right online service or office, and hands anything personal, urgent or outside its content to a human with the context attached.",[306],"government",[308,70,309],"citizen-services","knowledge-management",[102,74,75,7],11,9,[314,315,316,317,318,319,320,321,322],"Abu Dhabi Government (TAMM)","Driver and Vehicle Licensing Agency","Estonian Information System Authority (RIA)","Foreign, Commonwealth and Development Office","Gemeente Tilburg","Government Digital Service","Government of the City of Buenos Aires","Madrid Destino","Montgomery County Government",{"kpi":324,"label":325,"unit":54,"n":55,"nUpTo":20,"kind":56,"value":326,"qualifier":58,"claimant":59,"organization":317,"vendorReported":10},"accuracy","Accuracy",76,{"slug":328,"title":329,"shortTitle":330,"definition":331,"status":29,"industries":332,"functions":333,"patterns":335,"audience":103,"autonomy":104,"adoptionStage":41,"segment":79,"evidenceCount":106,"publicEvidenceCount":106,"organizations":336,"bestGrade":50,"headline":86,"lastVerified":60,"indexable":11},"suitability-assessment-assistant","AI assistant for investment suitability assessment and reports","Suitability assessment","An AI assistant that checks whether a proposed product or portfolio fits a client's risk tolerance, objectives, knowledge, experience and financial situation against the firm's rules, flags mismatches, and drafts the suitability rationale and report for the advisor to confirm, while hard rule failures are decided by deterministic checks, not by the model.",[166,67],[98,211,334],"risk-management",[36,101,7],[337,338],"Morgan Stanley","Vanguard",{"slug":340,"title":341,"shortTitle":342,"definition":343,"status":29,"industries":344,"functions":345,"patterns":348,"audience":103,"autonomy":104,"adoptionStage":41,"segment":349,"evidenceCount":55,"publicEvidenceCount":55,"organizations":350,"bestGrade":50,"headline":86,"lastVerified":60,"indexable":11},"shariah-compliance-screening","AI assistant for Shariah compliance screening and review","Shariah compliance screening","An AI assistant that screens Islamic financing contracts, deal structures and investments for Shariah compliance risks such as riba, gharar and exposure to prohibited activities, retrieves the relevant standards and fatwas, drafts the Shariah review documentation and flags issues for the Shariah board, which keeps sole authority over any ruling.",[67,166,95],[98,346,347],"legal","product-and-pricing",[102,76,7,101],"specialized-businesses",[351],"Zoya",{"slug":353,"title":354,"shortTitle":355,"definition":356,"status":29,"industries":357,"functions":359,"patterns":360,"audience":77,"autonomy":40,"adoptionStage":78,"evidenceCount":81,"publicEvidenceCount":81,"organizations":361,"bestGrade":50,"headline":86,"lastVerified":87,"indexable":11},"student-enrollment-and-services-assistant","AI assistant for student enrollment and student services","Student enrollment assistant","An AI assistant that answers admitted and current students' questions about admissions, financial aid, registration, housing and deadlines by text message and web chat, sends timely reminders for the tasks each student still has to complete, and hands personal or complex cases to staff.",[358],"education",[70,72],[74,102,7],[362,363,364],"Adelphi University","Austin Peay State University","Georgia State University",{"slug":366,"title":367,"shortTitle":368,"definition":369,"status":29,"industries":370,"functions":371,"patterns":372,"audience":77,"autonomy":40,"adoptionStage":169,"evidenceCount":80,"publicEvidenceCount":80,"organizations":373,"bestGrade":50,"headline":377,"lastVerified":60,"indexable":11},"tax-questions-and-filing-assistant","AI assistant for tax questions and filing support","Tax questions and filing assistant","An AI assistant that answers taxpayers' questions about taxes, deadlines, refunds and payments, lets authenticated taxpayers check their status or set up a payment plan within set rules, and guides them through filing, while assessments, penalties and disputes stay with the tax authority's staff and systems.",[306],[308,70,291],[74,75,102,7],[374,375,376],"ClearTax","HM Revenue and Customs","Internal Revenue Service",{"kpi":324,"label":325,"unit":54,"n":55,"nUpTo":20,"kind":56,"value":378,"qualifier":136,"claimant":59,"organization":375,"vendorReported":10},83.03,{"slug":380,"title":381,"shortTitle":382,"definition":383,"status":29,"industries":384,"functions":385,"patterns":387,"audience":77,"autonomy":40,"adoptionStage":41,"segment":79,"evidenceCount":81,"publicEvidenceCount":81,"organizations":388,"bestGrade":50,"headline":392,"lastVerified":60,"indexable":11},"order-to-activation-and-esim-onboarding-assistant","AI assistant for telecom order to activation and eSIM onboarding","Order to activation and eSIM onboarding","An AI assistant that takes a new or existing customer from order to a working service: it collects and checks the order details, guides number porting, eSIM download or SIM activation and installation appointments, tracks the order and fixes or escalates the step that is stuck, on messaging, app, web or phone.",[31],[211,386,70,72],"onboarding-and-kyc",[74,36,7,76],[389,390,391],"Reliance Jio","Singtel","Verizon",{"kpi":297,"label":298,"unit":54,"n":55,"nUpTo":20,"kind":56,"value":326,"qualifier":136,"claimant":59,"organization":390,"vendorReported":10},{"slug":394,"title":395,"shortTitle":396,"definition":397,"status":29,"industries":398,"functions":400,"patterns":402,"audience":103,"autonomy":127,"adoptionStage":78,"segment":349,"evidenceCount":114,"publicEvidenceCount":114,"organizations":403,"bestGrade":50,"headline":408,"lastVerified":87,"indexable":11},"treasury-cash-flow-forecasting","AI cash flow forecasting for corporate treasury","Treasury cash forecasting","Machine learning and conversational analytics, offered by some banks inside their cash management platforms, that categorise a company's cash flows, forecast positions across accounts and currencies, and answer treasurers' questions in plain language, so the treasury team decides on funding and idle balances with better information and less spreadsheet work.",[67,94,260,123,399],"manufacturing",[401,291,125],"treasury",[38,7,74,36],[404,175,405,406,407],"Amtrak","Domino's Pizza","JPMorgan Chase","Prysmian",{"kpi":133,"label":134,"unit":54,"n":106,"nUpTo":55,"kind":56,"value":409,"qualifier":115,"claimant":59,"organization":406,"vendorReported":10},90,{"slug":411,"title":412,"shortTitle":413,"definition":414,"status":29,"industries":415,"functions":416,"patterns":417,"audience":103,"autonomy":127,"adoptionStage":78,"evidenceCount":81,"publicEvidenceCount":81,"organizations":418,"bestGrade":50,"headline":422,"lastVerified":87,"indexable":11},"clinical-trial-patient-matching","AI clinical trial patient matching and prescreening","Clinical trial patient matching","AI that reads structured data and clinical notes in the health record, compares each patient with the inclusion and exclusion criteria of open clinical trials, and gives research staff and treating clinicians a ranked list of likely eligible patients with the evidence for each criterion, so that people confirm eligibility and invite the patient.",[229,289],[72,125],[76,7],[419,420,421],"Cleveland Clinic","Mount Sinai Health System","Yale Cancer Center",{"kpi":324,"label":325,"unit":54,"n":55,"nUpTo":20,"kind":56,"value":423,"qualifier":136,"claimant":59,"organization":419,"vendorReported":10},100,{"slug":425,"title":426,"shortTitle":427,"definition":428,"status":29,"industries":429,"functions":430,"patterns":431,"audience":103,"autonomy":127,"adoptionStage":78,"segment":432,"evidenceCount":106,"publicEvidenceCount":106,"organizations":433,"bestGrade":50,"headline":436,"lastVerified":138,"indexable":11},"hospital-bed-and-staff-capacity-command-center","AI command center for hospital bed and staff capacity planning","Hospital capacity command center","An AI powered operations center that predicts patient admissions, discharges and transfers across a hospital or health system, and helps a team of coordinators sitting in one room sequence real time bed assignments, staffing levels and patient moves, so patients get into the right bed faster and existing capacity is used fully without adding beds.",[229],[72,125],[38,7,37],"hospital operations",[434,435],"Humber River Health","Johns Hopkins Medicine",{"kpi":52,"label":53,"unit":54,"n":106,"nUpTo":20,"kind":56,"value":437,"qualifier":136,"claimant":59,"organization":435,"vendorReported":10},38,{"slug":439,"title":440,"shortTitle":441,"definition":442,"status":29,"industries":443,"functions":444,"patterns":445,"audience":103,"autonomy":104,"adoptionStage":41,"segment":42,"evidenceCount":106,"publicEvidenceCount":106,"organizations":446,"bestGrade":50,"headline":86,"lastVerified":87,"indexable":11},"field-technician-copilot-and-dispatch","AI copilot for field technicians and dispatch optimization","Field technician copilot and dispatch","AI that decides whether a fault needs a site visit at all, predicts what work and parts a job will need, helps plan and update appointments, and gives technicians on site guided diagnosis and instant answers from manuals and past jobs, so more jobs are fixed on the first visit.",[31],[250,72,70],[38,102,74,7],[447,448],"nbn","Openreach",{"slug":450,"title":451,"shortTitle":452,"definition":453,"status":29,"industries":454,"functions":455,"patterns":456,"audience":103,"autonomy":104,"adoptionStage":78,"evidenceCount":114,"publicEvidenceCount":81,"organizations":458,"bestGrade":50,"headline":460,"lastVerified":87,"indexable":11},"marketing-content-compliance-copilot","AI copilot for marketing content with compliance pre review","Marketing content and compliance","A copilot that drafts campaign copy, product explainers and social posts on brand and in the customer's language from approved product facts, then runs a first pass compliance check against advertising rules and required disclosures, flagging unsupported claims and missing warnings before a human in marketing compliance approves publication.",[94,67,95,68,166,289],[212,98,346],[101,102,7,457],"translation",[459,406,84],"Ally Financial",{"kpi":133,"label":134,"unit":54,"n":55,"nUpTo":20,"kind":56,"value":461,"qualifier":136,"claimant":59,"organization":459,"vendorReported":10},34,{"slug":463,"title":464,"shortTitle":465,"definition":466,"status":29,"industries":467,"functions":468,"patterns":469,"audience":103,"autonomy":104,"adoptionStage":78,"segment":42,"evidenceCount":43,"publicEvidenceCount":43,"organizations":470,"bestGrade":50,"headline":473,"lastVerified":87,"indexable":11},"network-fault-triage-copilot","AI copilot for network operations centre fault triage","NOC fault triage copilot","AI in the network operations centre (NOC) that correlates alarms and performance data from radio, transport, core and fixed networks into a small number of probable faults, ranks them by customer impact, proposes the likely root cause and fix from runbooks, vendor documentation and past tickets, and routes the ticket to the right team, while an engineer decides what to change.",[31],[33,72],[37,7,102,100,36],[471,45,47,472,49,186],"Bell Canada","Orange",{"kpi":52,"label":53,"unit":54,"n":55,"nUpTo":20,"kind":56,"value":57,"qualifier":58,"claimant":59,"organization":45,"vendorReported":10},{"slug":475,"title":476,"shortTitle":477,"definition":478,"status":29,"industries":479,"functions":480,"patterns":481,"audience":39,"autonomy":40,"adoptionStage":169,"evidenceCount":190,"publicEvidenceCount":114,"organizations":483,"bestGrade":50,"headline":489,"lastVerified":87,"indexable":11},"intelligent-document-processing","AI document intelligence for unstructured forms and documents","Intelligent document processing","AI that takes documents in any format, such as scanned forms, PDFs, photos, emails and handwritten notes, splits and classifies them, extracts the required fields with a confidence score, validates them against business rules and source systems, and sends only the uncertain cases to a person before the data enters the downstream process.",[94,306,146,399],[72,97,291],[76,482,7],"computer-vision",[484,485,486,487,488],"Ancine","Pupuk Indonesia","U.S. Immigration and Customs Enforcement","U.S. Citizenship and Immigration Services","Volvo Group",{"kpi":324,"label":325,"unit":54,"n":55,"nUpTo":20,"kind":56,"value":409,"qualifier":58,"claimant":137,"organization":484,"vendorReported":11},{"slug":491,"title":492,"shortTitle":493,"definition":494,"status":29,"industries":495,"functions":496,"patterns":497,"audience":39,"autonomy":40,"adoptionStage":78,"segment":349,"evidenceCount":81,"publicEvidenceCount":81,"organizations":498,"bestGrade":50,"headline":86,"lastVerified":87,"indexable":11},"trade-document-examination","AI examination of trade documents under letters of credit and collections","Trade document examination","AI that reads the full document presentation under a letter of credit or collection (bill of lading, commercial invoice, packing list, certificates), extracts and cross checks the data, tests it against the instructions and the ICC rules (for letters of credit, the credit terms, UCP 600 and ISBP), and lists discrepancies by severity with the rule cited, so qualified examiners focus on the genuine exceptions.",[67],[72,98],[76,7,36,100],[499,500,501],"ANZ, HSBC and Lloyds Banking Group","Rand Merchant Bank","Stanbic Bank Uganda",{"slug":503,"title":504,"shortTitle":505,"definition":506,"status":29,"industries":507,"functions":508,"patterns":510,"audience":39,"autonomy":40,"adoptionStage":78,"segment":39,"evidenceCount":81,"publicEvidenceCount":106,"organizations":511,"bestGrade":131,"headline":514,"lastVerified":87,"indexable":11},"account-servicing-execution","AI for back office account servicing execution","Account servicing execution","AI that executes the servicing requests that land in operations queues, such as address and mandate changes, standing instructions, beneficiary updates, reissues, payoff and reference letters and loan maintenance, by reading the request, checking it against policy and entitlements, and preparing or making the change in core systems under dual control.",[67,95,166],[72,509],"lending-and-credit",[36,76,7],[512,513],"Banco Supervielle","SS&C Technologies",{"kpi":52,"label":53,"unit":54,"n":106,"nUpTo":20,"kind":56,"value":57,"qualifier":136,"claimant":137,"organization":513,"vendorReported":11},{"slug":516,"title":517,"shortTitle":518,"definition":519,"status":29,"industries":520,"functions":522,"patterns":524,"audience":39,"autonomy":40,"adoptionStage":41,"segment":349,"evidenceCount":81,"publicEvidenceCount":81,"organizations":525,"bestGrade":131,"headline":529,"lastVerified":87,"indexable":11},"business-onboarding-and-ubo-discovery","AI for business onboarding (KYB) and beneficial ownership discovery","Business onboarding and UBO","An AI agent that builds the know your business (KYB) due diligence file for a new or reviewed corporate client, before any account is opened: it collects registry, incorporation and ownership documents, resolves the entity across sources, maps the ownership chain through holding companies, nominees and trusts to the ultimate beneficial owners, screens the entity and its owners, and presents a risk scored case for a compliance analyst to decide.",[67,68,521],"capital-markets",[386,523],"financial-crime-compliance",[76,36,7,100],[526,527,528],"BNY","Incore Bank","M-DAQ Global",{"kpi":297,"label":298,"unit":54,"n":55,"nUpTo":20,"kind":56,"value":170,"qualifier":136,"claimant":59,"organization":526,"vendorReported":10},{"slug":531,"title":532,"shortTitle":533,"definition":534,"status":29,"industries":535,"functions":536,"patterns":537,"audience":39,"autonomy":40,"adoptionStage":78,"segment":39,"evidenceCount":106,"publicEvidenceCount":106,"organizations":538,"bestGrade":131,"headline":541,"lastVerified":138,"indexable":11},"cash-application-and-remittance-matching","AI for cash application and remittance matching","Cash application and remittance matching","AI that reads remittance advices in many formats, matches incoming customer payments to open receivable invoices, proposes deduction and short pay reason codes from prior resolutions, and routes only the genuine exceptions to a cash application analyst, so the accounts receivable sub ledger clears itself for the clean majority of payments.",[94,399,123,229,260],[291],[76,36,37,7],[539,540],"Keurig Dr Pepper","ResMed",{"kpi":297,"label":298,"unit":54,"n":106,"nUpTo":20,"kind":56,"value":542,"qualifier":136,"claimant":137,"organization":539,"vendorReported":11},98,{"slug":544,"title":545,"shortTitle":546,"definition":547,"status":29,"industries":548,"functions":549,"patterns":550,"audience":39,"autonomy":40,"adoptionStage":78,"segment":39,"evidenceCount":81,"publicEvidenceCount":106,"organizations":551,"bestGrade":50,"headline":86,"lastVerified":87,"indexable":11},"chargeback-and-representment","AI for chargeback and representment operations","Chargeback and representment","AI that runs the dispute engine room for issuers, acquirers and merchants: it maps each dispute to the network reason code, gathers the matching evidence, assembles a network compliant chargeback or representment package, drafts the rebuttal, tracks every deadline and processes pre dispute alerts so a refund can be issued before a chargeback lands.",[68,67,123],[72,71,70],[36,76,101,7],[552,85],"GitHub",{"slug":554,"title":555,"shortTitle":556,"definition":557,"status":29,"industries":558,"functions":559,"patterns":561,"audience":39,"autonomy":40,"adoptionStage":78,"segment":560,"evidenceCount":312,"publicEvidenceCount":190,"organizations":562,"bestGrade":50,"headline":570,"lastVerified":60,"indexable":11},"claims-triage-and-straight-through-processing","AI for claims triage and straight through processing","Claims triage and STP","AI that reads each new insurance claim and its documents, scores its complexity, cover questions, fraud and recovery signals, sends it to the right handling path and handler, and settles simple, low risk claims end to end within set limits without a person touching them.",[95],[560,72],"claims",[7,38,76,36,100],[563,564,565,566,567,568,569],"Admiral Seguros","Allianz Partners","Hiscox","Lemonade","Sedgwick","Tokio Marine & Nichido Fire Insurance","Travelers",{"kpi":297,"label":298,"unit":54,"n":55,"nUpTo":55,"kind":56,"value":571,"qualifier":115,"claimant":59,"organization":566,"vendorReported":10},55,{"slug":573,"title":574,"shortTitle":575,"definition":576,"status":29,"industries":577,"functions":578,"patterns":580,"audience":39,"autonomy":40,"adoptionStage":78,"segment":579,"evidenceCount":312,"publicEvidenceCount":312,"organizations":581,"bestGrade":50,"headline":590,"lastVerified":87,"indexable":11},"commercial-underwriting-submission-triage","AI for commercial underwriting submission intake and triage","Underwriting submission triage","AI that reads incoming broker submissions for commercial insurance (emails, applications, schedules of values, loss runs and supplements), extracts the risk data into a structured record, checks clearance and appetite, enriches the risk with internal and third party data and ranks it, so underwriters open a complete, prioritized file instead of an inbox.",[95],[579,72],"underwriting",[76,7,38,36],[582,583,584,585,565,586,587,588,589],"American International Group","AXIS Capital","CNA Financial","Generali Global Corporate & Commercial","Kinsale Capital Group","Markel","Paragon Insurance Group","Skyward Specialty Insurance Group",{"kpi":324,"label":325,"unit":54,"n":55,"nUpTo":20,"kind":56,"value":542,"qualifier":115,"claimant":59,"organization":588,"vendorReported":10},{"slug":592,"title":593,"shortTitle":594,"definition":595,"status":29,"industries":596,"functions":597,"patterns":598,"audience":39,"autonomy":104,"adoptionStage":41,"segment":599,"evidenceCount":81,"publicEvidenceCount":81,"organizations":600,"bestGrade":50,"headline":86,"lastVerified":87,"indexable":11},"complaints-root-cause-analysis","AI for complaints root cause and systemic issue analysis","Complaints root cause analysis","AI that reads the free text of complaints across all channels, clusters them into themes, separates systemic causes from one off events, links each theme to the product, process or control behind it and routes the insight to the owner who can fix it, with a human validating every root cause and every remediation.",[94,67,95,68,31,306],[98,70,125],[7,100,36,102],"second-line",[601,602,603],"Centers for Medicare and Medicaid Services","Board of Governors of the Federal Reserve System","Federal Trade Commission",{"slug":605,"title":606,"shortTitle":607,"definition":608,"status":29,"industries":609,"functions":610,"patterns":611,"audience":39,"autonomy":40,"adoptionStage":41,"segment":599,"evidenceCount":81,"publicEvidenceCount":81,"organizations":612,"bestGrade":50,"headline":86,"lastVerified":87,"indexable":11},"continuous-controls-testing","AI for continuous controls testing and control self assessment","Continuous controls testing","AI that moves control testing from periodic samples to continuous, full population assurance: it collects evidence from source systems, maps each artefact to the control it supports, tests every transaction or record against the control's rule, flags exceptions for a human to judge and prepares the risk and control self assessment from incident and loss data for the business to review.",[94,67,95,521,306],[334,98,72],[36,76,37,7],[613,614,615],"Federal Deposit Insurance Corporation","U.S. Department of the Interior","Pension Benefit Guaranty Corporation",{"slug":617,"title":618,"shortTitle":619,"definition":620,"status":29,"industries":621,"functions":622,"patterns":623,"audience":39,"autonomy":40,"adoptionStage":78,"evidenceCount":81,"publicEvidenceCount":81,"organizations":624,"bestGrade":50,"headline":628,"lastVerified":87,"indexable":11},"customs-classification-and-declaration","AI for customs classification and declaration preparation","Customs classification and declarations","AI that reads what is being shipped (the commercial invoice, the product data and sometimes a photo), proposes the tariff classification code with its reasoning and a confidence score, drafts the customs declaration with value, origin and parties, and sends only uncertain or high risk entries to a licensed customs specialist before filing.",[260,123,94],[72,98],[7,76,36,482],[625,626,627],"DHL Express","United Parcel Service","ZLS Zoll und Logistikservice GmbH",{"kpi":297,"label":298,"unit":54,"n":55,"nUpTo":20,"kind":56,"value":409,"qualifier":136,"claimant":59,"organization":626,"vendorReported":10},{"slug":630,"title":631,"shortTitle":632,"definition":633,"status":29,"industries":634,"functions":635,"patterns":636,"audience":103,"autonomy":104,"adoptionStage":169,"evidenceCount":80,"publicEvidenceCount":80,"organizations":637,"bestGrade":50,"headline":641,"lastVerified":87,"indexable":11},"ediscovery-and-disclosure-document-review","AI for eDiscovery and disclosure document review","eDiscovery document review","AI that sorts, prioritises and codes large collections of emails, chats and files for relevance, issues and legal privilege in litigation, investigations and regulatory requests, so that lawyers review the documents most likely to matter and can show the court how the rest were handled.",[94,147,306],[346,97],[7,76,100],[638,603,639,640],"U.S. Department of Justice","Purpose Legal","Serious Fraud Office",{"kpi":52,"label":53,"unit":54,"n":55,"nUpTo":20,"kind":56,"value":642,"qualifier":136,"claimant":137,"organization":639,"vendorReported":11},85,{"slug":644,"title":645,"shortTitle":646,"definition":647,"status":29,"industries":648,"functions":649,"patterns":650,"audience":103,"autonomy":104,"adoptionStage":78,"evidenceCount":80,"publicEvidenceCount":80,"organizations":651,"bestGrade":50,"headline":86,"lastVerified":60,"indexable":11},"freedom-of-information-request-processing","AI for freedom of information request processing","Freedom of information requests","AI that helps a public body handle freedom of information and open government requests: logging and clarifying requests, spotting duplicates, searching and deduplicating the records in scope, proposing redactions with the exemption that applies, and drafting the response letter, with an FOI officer deciding what is released.",[306],[308,346,97],[76,7,101],[638,652,653,614],"U.S. Food and Drug Administration, Center for Drug Evaluation and Research","Provincie Noord-Holland",{"slug":655,"title":656,"shortTitle":657,"definition":658,"status":29,"industries":659,"functions":660,"patterns":661,"audience":103,"autonomy":104,"adoptionStage":78,"segment":560,"evidenceCount":114,"publicEvidenceCount":114,"organizations":662,"bestGrade":50,"headline":667,"lastVerified":87,"indexable":11},"health-prior-authorization-and-claims-adjudication","AI for health insurance prior authorization and claims adjudication support","Health prior authorization and adjudication","AI that reads prior authorization requests, medical claims and appeals with their clinical and billing documents, extracts diagnoses, treatments and costs, checks them against the policy and published clinical criteria, and prepares a summary and recommendation for a clinician or adjudicator, who makes every adverse decision.",[95,229],[560,97,72],[76,100,102,7,101],[663,664,601,665,666],"Acentra Health","AdvanceCare","ICICI Lombard","Manulife",{"kpi":668,"label":669,"unit":54,"n":106,"nUpTo":20,"kind":56,"value":135,"qualifier":115,"claimant":137,"organization":663,"vendorReported":11},"handling-time-reduction","Handling time reduction",{"slug":671,"title":672,"shortTitle":673,"definition":674,"status":29,"industries":675,"functions":676,"patterns":677,"audience":77,"autonomy":104,"adoptionStage":78,"evidenceCount":80,"publicEvidenceCount":80,"organizations":678,"bestGrade":50,"headline":86,"lastVerified":87,"indexable":11},"immigration-and-visa-application-assistant","AI for immigration and visa applications, from applicant questions to case preparation","Immigration and visa application assistant","AI that helps applicants understand immigration and visa requirements and submit complete applications, and helps immigration staff prepare cases by extracting form data, classifying evidence, routing applications and supporting interviews, while every grant or refusal is decided by an officer against the immigration rules.",[306],[308,97,72],[74,76,7,457],[679,680,486,487],"Home Office (Visa, Status and Information Services)","U.S. Department of State (Bureau of Consular Affairs)",{"slug":682,"title":683,"shortTitle":684,"definition":685,"status":29,"industries":686,"functions":687,"patterns":688,"audience":39,"autonomy":40,"adoptionStage":169,"segment":39,"evidenceCount":43,"publicEvidenceCount":43,"organizations":689,"bestGrade":50,"headline":695,"lastVerified":87,"indexable":11},"correspondence-triage-and-routing","AI for inbound correspondence triage and routing","Correspondence triage and routing","AI that sorts inbound correspondence before anyone answers it: it takes every inbound letter, email, upload and secure message into one intake, identifies what it is, extracts the key fields, links it to the right customer and account, sets priority and routes it to the right team or workflow, replacing the manual sorting desk.",[94,67,95,306],[72,70,97],[7,76,100],[690,691,692,693,569,694],"Ecclesia Group","Encova Insurance","Loadsure","The Master Trust Bank of Japan","U.S. Department of Veterans Affairs",{"kpi":324,"label":325,"unit":54,"n":55,"nUpTo":20,"kind":56,"value":696,"qualifier":136,"claimant":137,"organization":569,"vendorReported":11},91,{"slug":698,"title":699,"shortTitle":700,"definition":701,"status":29,"industries":702,"functions":703,"patterns":704,"audience":39,"autonomy":127,"adoptionStage":169,"segment":560,"evidenceCount":114,"publicEvidenceCount":114,"organizations":705,"bestGrade":50,"headline":86,"lastVerified":87,"indexable":11},"claims-fraud-detection","AI for insurance claims fraud detection","Claims fraud detection","AI that scores every insurance claim for fraud from first notice of loss onwards, combining claim, policy, document, image and network data to find suspicious claims, organised rings and inflated losses, and sends each alert with its reasons to a claims handler or special investigations unit for review.",[95],[560,71],[37,38,76,482,7],[706,707,708,566,568],"Assurant","AXA Switzerland","General Insurance Association of Singapore",{"slug":710,"title":711,"shortTitle":712,"definition":713,"status":29,"industries":714,"functions":715,"patterns":716,"audience":103,"autonomy":104,"adoptionStage":78,"evidenceCount":43,"publicEvidenceCount":114,"organizations":717,"bestGrade":50,"headline":723,"lastVerified":87,"indexable":11},"aiops-incident-triage","AI for IT incident triage and root cause analysis (AIOps)","AIOps incident triage","AI that turns a flood of monitoring alerts into one probable incident, routes it to the right team, proposes likely root causes and remediation from runbooks and past incidents, and drafts the stakeholder updates and the post incident review, while an engineer authorizes every change.",[94,67,122,31,68],[34,72,334],[37,7,100,102,36],[718,719,720,721,722],"Google","Meta","Microsoft","Mizuho Financial Group","TD Bank",{"kpi":324,"label":325,"unit":54,"n":81,"nUpTo":20,"kind":191,"value":409,"qualifier":136,"claimant":86,"organization":86,"vendorReported":10},{"slug":725,"title":726,"shortTitle":727,"definition":728,"status":29,"industries":729,"functions":730,"patterns":731,"audience":103,"autonomy":104,"adoptionStage":78,"segment":599,"evidenceCount":114,"publicEvidenceCount":114,"organizations":732,"bestGrade":50,"headline":738,"lastVerified":60,"indexable":11},"market-abuse-surveillance-triage","AI for market abuse surveillance alert triage","Market abuse surveillance","AI that helps surveillance analysts triage market abuse and conduct alerts, such as spoofing, layering, wash trades, ramping and insider dealing, by gathering the trade, order, news and communications context, explaining in plain language what triggered each alert and drafting the investigation narrative for the analyst to disposition.",[521,67,166],[98,523],[37,36,100,7],[733,734,735,736,737],"Commodity Futures Trading Commission","Deutsche Bank","Japan Exchange Group","Nasdaq","U.S. Securities and Exchange Commission",{"kpi":668,"label":669,"unit":54,"n":55,"nUpTo":20,"kind":56,"value":739,"qualifier":115,"claimant":59,"organization":736,"vendorReported":10},33,{"slug":741,"title":742,"shortTitle":743,"definition":744,"status":29,"industries":745,"functions":746,"patterns":747,"audience":39,"autonomy":40,"adoptionStage":78,"evidenceCount":80,"publicEvidenceCount":80,"organizations":748,"bestGrade":50,"headline":752,"lastVerified":87,"indexable":11},"merchant-underwriting-and-risk-monitoring","AI for merchant underwriting and risk monitoring","Merchant underwriting and monitoring","AI that helps acquirers, payment facilitators and software platforms with embedded payments decide which merchants to accept and on what terms, by checking what a business really sells and how risky it is at onboarding, and then watches every active merchant for changes in behaviour, ranking the few that need an analyst so fraud, prohibited trade and credit losses are caught early.",[68,122,67],[386,71,334],[38,37,7,100,36],[749,750,85,751],"Airwallex","Tekmetric","Weave Communications",{"kpi":753,"label":754,"unit":54,"n":106,"nUpTo":20,"kind":56,"value":755,"qualifier":115,"claimant":137,"organization":751,"vendorReported":11},"alert-volume-reduction","Alert volume reduction",89,{"slug":757,"title":758,"shortTitle":759,"definition":760,"status":29,"industries":761,"functions":762,"patterns":763,"audience":77,"autonomy":40,"adoptionStage":78,"evidenceCount":190,"publicEvidenceCount":190,"organizations":764,"bestGrade":50,"headline":770,"lastVerified":60,"indexable":11},"non-emergency-service-request-routing","AI for non emergency service requests and 311 routing","Non emergency service request routing","An AI agent on a city's 311 style phone, chat and messaging channels that answers routine municipal questions, takes service requests such as potholes, missed collections or broken street lights with the right location and details, creates the case in the work order system and routes anything urgent or complex to the right team.",[306],[308,70,97],[74,75,7,36],[314,765,766,767,322,768,769],"London Borough of Barnet","City of Kelowna","Galt Police Department","Newcastle City Council","Rio de Janeiro City Data Office (Escritório de Dados)",{"kpi":324,"label":325,"unit":54,"n":55,"nUpTo":20,"kind":56,"value":771,"qualifier":136,"claimant":137,"organization":766,"vendorReported":11},80,{"slug":773,"title":774,"shortTitle":775,"definition":776,"status":29,"industries":777,"functions":778,"patterns":779,"audience":39,"autonomy":40,"adoptionStage":41,"segment":39,"evidenceCount":106,"publicEvidenceCount":106,"organizations":780,"bestGrade":50,"headline":781,"lastVerified":87,"indexable":11},"payment-investigations-and-exceptions","AI for payment investigations and exceptions","Payment investigations and exceptions","AI that works the payments that fall out of straight through processing: it reads the failure, repairs or enriches the message, drafts the ISO 20022 or SWIFT investigation, chases the counterparty bank and proposes a return, recall or correction, while an operator approves anything that moves money.",[67,68],[72,70],[36,76,7,101],[526,406],{"kpi":297,"label":298,"unit":54,"n":55,"nUpTo":20,"kind":56,"value":782,"qualifier":58,"claimant":59,"organization":526,"vendorReported":10},10,{"slug":784,"title":785,"shortTitle":786,"definition":787,"status":29,"industries":788,"functions":789,"patterns":790,"audience":103,"autonomy":104,"adoptionStage":78,"segment":105,"evidenceCount":190,"publicEvidenceCount":190,"organizations":791,"bestGrade":50,"headline":798,"lastVerified":87,"indexable":11},"pep-and-adverse-media-screening","AI for PEP and adverse media screening","PEP and adverse media screening","AI that continuously scans news, court records, registries and other open sources in many languages for negative information and political exposure linked to customers, counterparties and beneficial owners, discards look alikes, and summarises credible risk for the analyst with the sources attached.",[67,68,166],[523,386],[102,100,7,457],[734,792,793,794,795,796,797],"HSBC","Mashreq","OCBC","Santander UK","Save the Children","Scotiabank",{"kpi":668,"label":669,"unit":54,"n":55,"nUpTo":55,"kind":56,"value":799,"qualifier":58,"claimant":137,"organization":796,"vendorReported":11},60,{"slug":801,"title":802,"shortTitle":803,"definition":804,"status":29,"industries":805,"functions":806,"patterns":807,"audience":39,"autonomy":40,"adoptionStage":78,"evidenceCount":80,"publicEvidenceCount":80,"organizations":808,"bestGrade":50,"headline":86,"lastVerified":87,"indexable":11},"adverse-event-case-intake","AI for pharmacovigilance adverse event case intake","Adverse event case intake","AI that takes in adverse event reports about medicines, vaccines and devices from calls, emails, forms, literature and partner files, decides whether each is a valid case, flags seriousness, extracts and codes the case data into the safety database format, and routes it to drug safety professionals, who review medical content and regulatory reporting.",[289,306],[98,97,72],[76,7,74],[809,652,810,811],"Bayer","U.S. Food and Drug Administration","Pfizer",{"slug":813,"title":814,"shortTitle":815,"definition":816,"status":29,"industries":817,"functions":818,"patterns":819,"audience":39,"autonomy":104,"adoptionStage":78,"evidenceCount":114,"publicEvidenceCount":114,"organizations":820,"bestGrade":50,"headline":825,"lastVerified":87,"indexable":11},"public-consultation-response-analysis","AI for public consultation response analysis","Consultation response analysis","AI that reads every free text response to a public consultation or rulemaking comment period, proposes themes, maps each response to the themes that officials have validated, flags duplicates, campaign letters and responses that need special attention, and produces counts and summaries for the analysts who write the government's response.",[306],[308,125],[100,7,101],[821,602,822,823,824],"Centers for Disease Control and Prevention","Department for Transport","Department for Science, Innovation and Technology (Incubator for Artificial Intelligence)","U.S. Department of Transportation, Office of the Secretary",{"kpi":324,"label":325,"unit":54,"n":55,"nUpTo":20,"kind":56,"value":826,"qualifier":58,"claimant":59,"organization":822,"vendorReported":10},92,{"slug":828,"title":829,"shortTitle":830,"definition":831,"status":29,"industries":832,"functions":833,"patterns":835,"audience":77,"autonomy":104,"adoptionStage":78,"evidenceCount":114,"publicEvidenceCount":114,"organizations":836,"bestGrade":50,"headline":841,"lastVerified":87,"indexable":11},"recruitment-screening-and-interview-scheduling","AI for recruitment screening and interview scheduling","Recruitment screening and scheduling","AI that answers candidates' questions, collects applications in conversation, schedules interviews and, where the organization chooses, assesses applications against the job requirements for a recruiter, who makes every selection decision. In the EU, the screening part is a high risk AI system under Annex III point 4 of the AI Act.",[94,306,165,147],[834],"human-resources",[74,7,38,36],[837,838,486,839,840],"Chipotle Mexican Grill","Gojob","Mastercard","Trace3",{"kpi":52,"label":53,"unit":54,"n":55,"nUpTo":20,"kind":56,"value":409,"qualifier":115,"claimant":59,"organization":839,"vendorReported":10},{"slug":843,"title":844,"shortTitle":845,"definition":846,"status":29,"industries":847,"functions":848,"patterns":849,"audience":39,"autonomy":40,"adoptionStage":78,"segment":105,"evidenceCount":190,"publicEvidenceCount":190,"organizations":850,"bestGrade":50,"headline":856,"lastVerified":60,"indexable":11},"sanctions-screening-adjudication","AI for sanctions screening alert adjudication","Sanctions screening adjudication","AI that works the alerts raised when customer, counterparty or payment names match sanctions and watchlists: it resolves fuzzy matches across transliterations, aliases and naming conventions, clears clear non matches with a documented reason, and escalates true or uncertain hits with the evidence attached.",[67,68],[523],[7,38,36],[851,852,792,793,853,854,855],"AJ Bell","First National Bank of Omaha (FNBO)","Ratepay","Standard Chartered","United Overseas Bank (UOB)",{"kpi":857,"label":858,"unit":54,"n":55,"nUpTo":20,"kind":56,"value":799,"qualifier":136,"claimant":59,"organization":855,"vendorReported":10},"false-positive-reduction","False positive reduction",{"slug":860,"title":861,"shortTitle":862,"definition":863,"status":29,"industries":864,"functions":865,"patterns":867,"audience":103,"autonomy":40,"adoptionStage":78,"evidenceCount":190,"publicEvidenceCount":190,"organizations":868,"bestGrade":50,"headline":875,"lastVerified":87,"indexable":11},"security-alert-triage-and-investigation","AI for security alert triage and investigation in the SOC","Security alert triage","An AI agent in the security operations centre that picks up each new alert or user reported phishing email, gathers the evidence from the SIEM, endpoint, identity and threat intelligence tools, gives a verdict with its reasoning and a draft incident summary, and closes clear false positives while an analyst approves every containment action.",[94,229,122,306,147],[866,34],"security-operations",[36,7,100,102],[869,870,871,872,873,874,486],"Avanade","Federal Housing Finance Agency","Human Managed","SEP2","St. Luke's University Health Network","TÜV SÜD",{"kpi":133,"label":134,"unit":54,"n":81,"nUpTo":20,"kind":191,"value":799,"qualifier":136,"claimant":86,"organization":86,"vendorReported":10},{"slug":877,"title":878,"shortTitle":879,"definition":880,"status":29,"industries":881,"functions":882,"patterns":883,"audience":39,"autonomy":104,"adoptionStage":78,"segment":39,"evidenceCount":80,"publicEvidenceCount":80,"organizations":884,"bestGrade":50,"headline":86,"lastVerified":87,"indexable":11},"settlement-fail-prediction-and-exception-management","AI for settlement fail prediction and post trade exception management","Settlement fail prediction","AI that scores each pending securities settlement instruction for its likelihood of failing, names the probable cause (unmatched instruction, wrong settlement details, lack of securities or cash), and helps operations teams work the exceptions and counterparty queries before the intended settlement date, so fewer trades fail and fewer late settlement penalties are paid.",[521,67,166],[72,334],[38,7,36,101],[526,885,886],"Clearstream","Euroclear",{"slug":888,"title":889,"shortTitle":890,"definition":891,"status":29,"industries":892,"functions":893,"patterns":894,"audience":103,"autonomy":104,"adoptionStage":78,"evidenceCount":80,"publicEvidenceCount":80,"organizations":896,"bestGrade":50,"headline":86,"lastVerified":87,"indexable":11},"software-vulnerability-remediation","AI for software vulnerability triage and remediation","Vulnerability remediation","AI that takes security findings from scanners, fuzzers and bug reports, filters out duplicates and false positives, reproduces and ranks the real ones, and drafts a code fix with a test for each, which a developer reviews and merges through the normal change process.",[94,122,229],[866,34],[895,36,7],"code-generation",[718,897,898],"Labelbox","PatientPoint",{"slug":900,"title":901,"shortTitle":902,"definition":903,"status":29,"industries":904,"functions":905,"patterns":906,"audience":39,"autonomy":127,"adoptionStage":78,"segment":560,"evidenceCount":80,"publicEvidenceCount":106,"organizations":907,"bestGrade":50,"headline":86,"lastVerified":87,"indexable":11},"subrogation-opportunity-detection","AI for subrogation opportunity detection","Subrogation detection","AI that reads open and closed claims to find cases where a third party is wholly or partly liable, estimates liability and the recoverable amount under the applicable negligence and recovery rules, and sends scored recovery opportunities with their reasons to the subrogation team.",[95],[560,149],[7,38,76,100],[908,909],"Central Insurance","Elephant Insurance",{"slug":911,"title":912,"shortTitle":913,"definition":914,"status":29,"industries":915,"functions":916,"patterns":918,"audience":39,"autonomy":40,"adoptionStage":169,"segment":39,"evidenceCount":114,"publicEvidenceCount":80,"organizations":919,"bestGrade":50,"headline":922,"lastVerified":87,"indexable":11},"supplier-invoice-processing","AI for supplier invoice processing in accounts payable","Supplier invoice processing","AI that captures supplier invoices from any format, extracts header and line data, matches them to purchase orders and goods receipts, proposes tax and cost centre coding, flags duplicates and suspected fraud, and routes them for approval and posting, leaving only exceptions to accounts payable staff.",[94,67,306,123,145],[291,917],"procurement",[76,36,37,7],[613,920,486,921],"Kingfisher","Veolia",{"kpi":133,"label":134,"unit":54,"n":55,"nUpTo":55,"kind":56,"value":771,"qualifier":136,"claimant":59,"organization":920,"vendorReported":10},{"slug":924,"title":925,"shortTitle":926,"definition":927,"status":29,"industries":928,"functions":929,"patterns":930,"audience":103,"autonomy":104,"adoptionStage":41,"evidenceCount":80,"publicEvidenceCount":80,"organizations":931,"bestGrade":50,"headline":86,"lastVerified":87,"indexable":11},"support-knowledge-article-generation","AI for support knowledge article generation and maintenance","Knowledge article generation","AI that drafts knowledge base articles from resolved tickets, cases and conversations, detects questions the knowledge base does not answer and articles that are outdated or contradict each other, and proposes new or revised articles for a knowledge owner to review and publish.",[94,306,146],[309,70,34],[101,100,7],[821,376,932,933],"U.S. National Science Foundation","Rivian",{"slug":935,"title":936,"shortTitle":937,"definition":938,"status":29,"industries":939,"functions":940,"patterns":941,"audience":39,"autonomy":40,"adoptionStage":78,"segment":942,"evidenceCount":80,"publicEvidenceCount":80,"organizations":943,"bestGrade":50,"headline":944,"lastVerified":87,"indexable":11},"telecom-fraud-detection","AI for telecom fraud detection (SIM swap, IRSF and Wangiri)","Telecom fraud detection","AI that protects the operator's own network, revenue and numbers from fraud: it watches call, messaging, roaming and account activity to detect SIM swap and port out takeovers, international revenue share fraud (IRSF) and Wangiri one ring scams, blocks or flags them in real time, and shares risk signals with banks and other businesses that rely on the phone number for security. Scam calls aimed at subscribers are handled by call blocking.",[31],[71,33,866],[37,38,7],"customer-protection",[49,186],{"kpi":945,"label":946,"unit":54,"n":55,"nUpTo":20,"kind":56,"value":947,"qualifier":136,"claimant":59,"organization":186,"vendorReported":10},"detection-rate-improvement","Detection improvement",30,{"slug":949,"title":950,"shortTitle":951,"definition":952,"status":29,"industries":953,"functions":954,"patterns":955,"audience":39,"autonomy":104,"adoptionStage":169,"evidenceCount":114,"publicEvidenceCount":114,"organizations":957,"bestGrade":50,"headline":963,"lastVerified":87,"indexable":11},"customer-feedback-analysis","AI for voice of the customer and feedback analysis","Customer feedback analysis","AI that reads every piece of free text customer feedback, such as survey verbatims, NPS comments, reviews, social posts, chat and call transcripts, and turns it into themes, sentiment, drivers and suggested actions that a named owner can act on, so the organization hears all of its customers instead of a sample.",[94,123,306,399],[70,212,125],[7,100,956],"speech-analytics",[958,959,960,961,962],"U.S. Department of Housing and Urban Development","Majid Al Futtaim Retail","Mattel","SBF Group","U.S. Social Security Administration",{"kpi":324,"label":325,"unit":54,"n":55,"nUpTo":20,"kind":56,"value":964,"qualifier":136,"claimant":137,"organization":961,"vendorReported":11},84,{"slug":966,"title":967,"shortTitle":968,"definition":969,"status":29,"industries":970,"functions":971,"patterns":972,"audience":39,"autonomy":40,"adoptionStage":78,"evidenceCount":81,"publicEvidenceCount":81,"organizations":973,"bestGrade":50,"headline":977,"lastVerified":87,"indexable":11},"medical-coding-automation","AI medical coding for clinical encounters","Medical coding automation","AI that reads the clinical documentation of an encounter and assigns the diagnosis and procedure codes (such as ICD-10, CPT and HCPCS) needed for billing and reporting, either as suggestions for a certified coder or autonomously for encounters it can code with high confidence, sending the rest to coders with the reasons.",[229],[291,72],[7,76],[974,975,976],"Mass General Brigham","US Department of Veterans Affairs, Veterans Health Administration","Your Health",{"kpi":324,"label":325,"unit":54,"n":55,"nUpTo":20,"kind":56,"value":978,"qualifier":136,"claimant":59,"organization":976,"vendorReported":10},98.3,{"slug":980,"title":981,"shortTitle":982,"definition":983,"status":29,"industries":984,"functions":986,"patterns":987,"audience":39,"autonomy":104,"adoptionStage":78,"segment":988,"evidenceCount":106,"publicEvidenceCount":106,"organizations":989,"bestGrade":131,"headline":86,"lastVerified":138,"indexable":11},"media-archive-metadata-tagging","AI metadata tagging and indexing for media archives","Media archive metadata tagging","AI that watches and listens to a broadcaster's or publisher's video and audio archive and generates rich, structured metadata, such as what is shown, who appears, spoken content, on screen text, logos and objects, so that content makers can find and reuse footage through natural language search instead of relying on the sparse, inconsistent tags an archive accumulated by hand over decades.",[985],"media-and-entertainment",[309,72],[482,956,7],"content operations",[990,991],"Australian Broadcasting Corporation","Radiotelevisión Española (RTVE)",{"slug":993,"title":994,"shortTitle":995,"definition":996,"status":29,"industries":997,"functions":998,"patterns":999,"audience":103,"autonomy":127,"adoptionStage":169,"segment":1000,"evidenceCount":106,"publicEvidenceCount":106,"organizations":1001,"bestGrade":50,"headline":1004,"lastVerified":138,"indexable":11},"radiology-worklist-triage","AI prioritization of radiology and imaging worklists","Radiology worklist triage","An AI system that analyzes a medical image immediately after a scan, flags time sensitive findings such as a brain bleed, a stroke causing large vessel occlusion or a pulmonary embolism, and reorders the radiologist's worklist and notifies the care team so the most urgent cases are read and acted on first, while a radiologist confirms every finding before it changes a patient's treatment.",[229],[72],[482,7,37],"emergency and inpatient imaging",[1002,1003],"Adventist Health + Rideout","Sheba Medical Center",{"kpi":52,"label":53,"unit":54,"n":55,"nUpTo":20,"kind":56,"value":1005,"qualifier":115,"claimant":137,"organization":1002,"vendorReported":11},44,{"slug":1007,"title":1008,"shortTitle":1009,"definition":1010,"status":29,"industries":1011,"functions":1012,"patterns":1013,"audience":39,"autonomy":40,"adoptionStage":169,"evidenceCount":80,"publicEvidenceCount":80,"organizations":1014,"bestGrade":50,"headline":1019,"lastVerified":87,"indexable":11},"product-content-and-catalog-enrichment","AI product content and catalog enrichment for online retail","Product content and catalog enrichment","AI that writes and repairs product content at catalog scale: it drafts titles, descriptions and image alt text, and extracts missing attributes such as color, size and material from supplier text and product images, then checks its own output before the content is published to the store and to search engines. A human owns the rules, the quality thresholds and the exceptions.",[123,94],[212,72],[101,482,7],[1015,1016,1017,1018],"Amazon","eBay","Etsy","Walmart",{"kpi":1020,"label":1021,"unit":54,"n":55,"nUpTo":20,"kind":56,"value":1022,"qualifier":136,"claimant":59,"organization":1015,"vendorReported":10},"quality-score-uplift","Quality score uplift",40,{"slug":1024,"title":1025,"shortTitle":1026,"definition":1027,"status":29,"industries":1028,"functions":1029,"patterns":1030,"audience":39,"autonomy":40,"adoptionStage":78,"evidenceCount":114,"publicEvidenceCount":114,"organizations":1031,"bestGrade":131,"headline":1037,"lastVerified":87,"indexable":11},"call-quality-and-compliance-monitoring","AI quality and compliance monitoring of every customer interaction","Call quality and compliance","Automated quality assurance that transcribes and scores every customer interaction, voice and chat, against the organization's own rubric, checking required disclosures and script adherence, flagging conduct and mis selling risk, and surfacing coaching opportunities, instead of the small sample a human QA team can review.",[94,67,95,145,31,123],[70,98,72],[956,7,100],[1032,1033,1034,1035,1036],"British Gas","Central Bank","DoorDash","Oportun","VitalityHealth",{"kpi":1020,"label":1021,"unit":54,"n":55,"nUpTo":20,"kind":56,"value":782,"qualifier":115,"claimant":137,"organization":1032,"vendorReported":11},{"slug":1039,"title":1040,"shortTitle":1041,"definition":1042,"status":29,"industries":1043,"functions":1044,"patterns":1045,"audience":103,"autonomy":127,"adoptionStage":78,"segment":1046,"evidenceCount":80,"publicEvidenceCount":106,"organizations":1047,"bestGrade":50,"headline":86,"lastVerified":87,"indexable":11},"regulatory-horizon-scanning","AI regulatory horizon scanning and obligation mapping","Regulatory horizon scanning","An AI system that continuously reads publications from the regulators and standard setters an organization answers to, classifies each item by relevance and urgency, breaks new rules into individual obligations and maps them to the internal policies and controls that meet them, so compliance owners see what changed and where the gaps are.",[94,67,95,68,166,289,306],[98,346,334],[7,76,102,100,36],"compliance",[1048,1049],"Financial Conduct Authority","Administration for Children and Families",{"slug":1051,"title":1052,"shortTitle":1053,"definition":1054,"status":29,"industries":1055,"functions":1056,"patterns":1057,"audience":103,"autonomy":104,"adoptionStage":169,"evidenceCount":43,"publicEvidenceCount":43,"organizations":1058,"bestGrade":50,"headline":1064,"lastVerified":87,"indexable":11},"email-and-ticket-reply-drafting","AI reply drafting for customer email and support tickets","Email and ticket reply drafting","A copilot for asynchronous service work that drafts the reply to an incoming customer email, message or ticket once it has reached an agent: it summarizes the request, pulls the relevant customer data and approved knowledge, and drafts a reply in the organization's tone and the customer's language for the agent to check, edit and send. Live calls and chats, and the sorting of the inbox itself, are separate use cases.",[94,306,67,31,122],[70,72],[101,100,102,7],[821,1059,1060,1061,1062,1063],"First National Bank","HYPE","Nomad eSIM","Transportation Security Administration","Turing",{"kpi":52,"label":53,"unit":54,"n":106,"nUpTo":20,"kind":56,"value":135,"qualifier":115,"claimant":137,"organization":1060,"vendorReported":11},{"slug":1066,"title":1067,"shortTitle":1068,"definition":1069,"status":29,"industries":1070,"functions":1071,"patterns":1072,"audience":39,"autonomy":40,"adoptionStage":169,"evidenceCount":81,"publicEvidenceCount":81,"organizations":1073,"bestGrade":50,"headline":86,"lastVerified":87,"indexable":11},"automated-scoring-of-written-responses","AI scoring of essays and written answers in assessments","Essay and written answer scoring","AI that scores students' essays and short written answers against a rubric, trained on responses scored by human raters, with human raters rescoring a sample of responses and every response the engine is unsure about. In hybrid programmes such as Texas, a human score is the score of record whenever a human scores a response.",[358,306],[72],[7,38],[1074,1075,1076],"ETS","Massachusetts Department of Elementary and Secondary Education","Texas Education Agency",{"slug":1078,"title":1079,"shortTitle":1080,"definition":1081,"status":29,"industries":1082,"functions":1083,"patterns":1084,"audience":39,"autonomy":40,"adoptionStage":41,"segment":349,"evidenceCount":81,"publicEvidenceCount":81,"organizations":1085,"bestGrade":131,"headline":86,"lastVerified":87,"indexable":11},"trade-finance-crime-screening","AI screening of trade finance transactions for trade based money laundering","Trade crime screening","AI that screens every trade finance transaction for financial crime risk: it checks parties, vessels and ports against sanctions and watchlists, tests goods descriptions against dual use and controlled goods lists, compares unit prices with benchmarks for over or under invoicing, and reads trade documents and messages for laundering red flags, then prepares a case narrative for a human investigator.",[67],[523,72],[76,37,7,100],[499,501,1086],"United Bank Limited",{"slug":1088,"title":1089,"shortTitle":1090,"definition":1091,"status":29,"industries":1092,"functions":1093,"patterns":1094,"audience":77,"autonomy":1095,"adoptionStage":169,"segment":942,"evidenceCount":114,"publicEvidenceCount":114,"organizations":1096,"bestGrade":50,"headline":86,"lastVerified":60,"indexable":11},"spam-and-scam-call-blocking","AI spam and scam call blocking for mobile and landline subscribers","Spam and scam call blocking","AI in the operator's network that protects subscribers from unwanted calls: it analyses incoming calls in real time, blocks known fraudulent calls, and labels suspected scam, spam and spoofed calls on the customer's screen before they answer, so subscribers can decide whether to pick up. Fraud against the operator itself, such as SIM swap or revenue share fraud, is a separate use case.",[31],[71,70],[37,7,38],"autonomous",[471,177,49,1097],"Virgin Media O2",{"slug":1099,"title":1100,"shortTitle":1101,"definition":1102,"status":29,"industries":1103,"functions":1104,"patterns":1105,"audience":39,"autonomy":40,"adoptionStage":78,"evidenceCount":80,"publicEvidenceCount":80,"organizations":1106,"bestGrade":50,"headline":86,"lastVerified":87,"indexable":11},"procurement-spend-classification","AI spend classification and spend analytics for procurement","Spend classification","AI that reads purchase orders, invoices, card transactions and contracts and assigns each line of spend to a category in the organization's taxonomy, and to the right supplier, so that procurement can see what is bought, from whom and where to consolidate or negotiate.",[94,306,399,229],[917,291,125],[7,76,100],[1107,376,1108,1109],"U.S. General Services Administration","U.S. Department of Agriculture","Veterans Health Administration",{"slug":1111,"title":1112,"shortTitle":1113,"definition":1114,"status":29,"industries":1115,"functions":1117,"patterns":1118,"audience":103,"autonomy":40,"adoptionStage":169,"segment":151,"evidenceCount":81,"publicEvidenceCount":81,"organizations":1119,"bestGrade":50,"headline":86,"lastVerified":138,"indexable":11},"property-valuation-support","AI support for property valuation and appraisal","Property valuation support","AI, most often an automated valuation model, that estimates a property's market value from comparable sales, property characteristics and location data, and either offers to replace a full appraisal within set limits or gives a professional valuer a first pass estimate, the closest comparable sales and a reliability score, so the valuer's time goes to the properties that need a person's judgment.",[1116,67,306],"real-estate",[509,97,72],[38,7],[1120,1121,1122],"Fannie Mae","Riverside County Assessor-County Clerk-Recorder","Valuation Office Agency",{"slug":1124,"title":1125,"shortTitle":1126,"definition":1127,"status":29,"industries":1128,"functions":1129,"patterns":1130,"audience":103,"autonomy":104,"adoptionStage":78,"evidenceCount":80,"publicEvidenceCount":80,"organizations":1131,"bestGrade":50,"headline":86,"lastVerified":87,"indexable":11},"ai-model-inventory","AI system and model inventory with shadow AI discovery","AI model inventory","A governed register of every AI system and model an organization builds, buys or uses, with its owner, purpose, data, risk tier and approval status, kept current by AI that discovers unregistered use, reads the documentation and assembles the evidence a board, auditor or supervisor asks for.",[94,67,95,306,399],[334,98,34],[36,76,102,7],[602,1132,1133,638],"Office of Management and 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