[{"data":1,"prerenderedAt":1705},["ShallowReactive",2],{"uc-hub-pattern-agentic-workflow":3},{"type":4,"typeLabel":5,"term":6,"includeUnpublished":10,"indexable":11,"stats":12,"useCases":24,"benchmarks":1466,"topIndustries":1631,"topFunctions":1653,"topPatterns":1673,"stageMix":1674,"regionMix":1687,"organizations":1704,"other":106},"pattern","AI pattern",{"id":7,"label":8,"description":9},"agentic-workflow","Agentic workflow","An AI agent that plans and executes a multi step task with tools, checks its own result and escalates when needed.",false,true,{"useCases":13,"publicDeployments":14,"blitsAiDeployments":15,"organizations":16,"countries":17,"outcomeDisclosureRate":18,"gradeMix":19},102,346,27,283,37,57,{"A":20,"B":21,"C":22,"D":23},0,176,168,2,[25,62,90,107,122,139,152,171,193,207,225,240,258,276,296,313,324,343,359,376,395,411,425,443,460,474,488,497,511,527,542,556,571,585,596,616,629,642,653,665,675,690,701,714,730,743,754,770,787,799,811,824,841,851,863,875,892,904,917,929,939,953,967,979,991,1004,1014,1029,1042,1055,1071,1087,1098,1110,1128,1139,1154,1167,1179,1188,1203,1213,1225,1242,1253,1264,1275,1287,1298,1310,1325,1335,1345,1360,1374,1383,1394,1407,1419,1430,1444,1454],{"slug":26,"title":27,"shortTitle":28,"definition":29,"status":30,"industries":31,"functions":33,"patterns":36,"audience":40,"autonomy":41,"adoptionStage":42,"segment":43,"evidenceCount":44,"publicEvidenceCount":44,"organizations":45,"bestGrade":51,"headline":52,"lastVerified":61,"indexable":11},"autonomous-network-operations","Agentic AI for autonomous, intent based network operations","Autonomous network operations","AI agents that run closed loops over a telecom network: they take an intent from the operator (for example a latency or availability target for a service), observe the network, diagnose deviations and execute corrective actions across radio, transport and core, within guardrails set by engineers and with human approval for major changes.","published",[32],"telecommunications",[34,35],"network-operations","it-and-engineering",[7,37,38,39],"anomaly-detection","prediction-and-scoring","classification-and-routing","back-office","supervised-agent","emerging","network",6,[46,47,48,49,50],"Deutsche Telekom","du","KDDI","stc Group","Telstra","B",{"kpi":53,"label":54,"unit":55,"n":56,"nUpTo":20,"kind":57,"value":58,"qualifier":59,"claimant":60,"organization":46,"vendorReported":10},"processing-time-reduction","Cycle time reduction","percent",1,"reported",95,"at-least","organization","2026-09-26",{"slug":63,"title":64,"shortTitle":65,"definition":66,"status":30,"industries":67,"functions":70,"patterns":73,"audience":77,"autonomy":41,"adoptionStage":78,"segment":79,"evidenceCount":80,"publicEvidenceCount":23,"organizations":81,"bestGrade":51,"headline":84,"lastVerified":89,"indexable":11},"account-and-card-servicing-agent","AI agent for account and card servicing","Account and card servicing","An AI agent that resolves routine account and card requests end to end, such as balances, statements, card blocks and replacements, PIN resets and limit changes, across app, web, messaging and phone, and hands anything sensitive or unusual to a human with the full context.",[68,69],"banking","payments",[71,72],"customer-service","operations",[74,75,7,76],"conversational-agent","voice-agent","rag-knowledge-assistant","customer-facing","mainstream","front-office",4,[82,83],"Commonwealth Bank of Australia","DBS Bank",{"kpi":85,"label":86,"unit":55,"n":23,"nUpTo":20,"kind":57,"value":87,"qualifier":88,"claimant":60,"organization":83,"vendorReported":10},"containment-rate","Containment rate",90,"approximately","2026-09-27",{"slug":91,"title":92,"shortTitle":93,"definition":94,"status":30,"industries":95,"functions":97,"patterns":99,"audience":77,"autonomy":41,"adoptionStage":100,"evidenceCount":101,"publicEvidenceCount":101,"organizations":102,"bestGrade":51,"headline":106,"lastVerified":89,"indexable":11},"apartment-leasing-and-resident-service-agent","AI agent for apartment leasing inquiries and resident service","Leasing and resident service agent","An AI agent that answers rental prospects and residents by chat, text, email and phone for a property manager: it answers questions about apartments and policies, books tours, takes maintenance requests, sends renewal and payment reminders, and hands anything that needs judgment to leasing or service staff.",[96],"real-estate",[71,98,72],"sales",[74,75,7,76],"early-adopters",3,[103,104,105],"Asset Living","AvalonBay Communities","Equity Residential",null,{"slug":108,"title":109,"shortTitle":110,"definition":111,"status":30,"industries":112,"functions":113,"patterns":114,"audience":77,"autonomy":41,"adoptionStage":42,"segment":79,"evidenceCount":56,"publicEvidenceCount":56,"organizations":115,"bestGrade":51,"headline":117,"lastVerified":89,"indexable":11},"atm-and-self-service-device-assistance","AI agent for ATM and self service device assistance","ATM and device assistance","An AI agent that helps customers with problems at or around ATMs and other self service devices, such as a withdrawal that did not pay out, a retained card, a blocked PIN or finding a working machine with cash, over the app, chat or phone, and that opens and tracks the claim or hands it to a person when it cannot be resolved.",[68],[71,72],[74,75,7],[116],"NatWest Group",{"kpi":118,"label":119,"unit":55,"n":56,"nUpTo":20,"kind":57,"value":120,"qualifier":121,"claimant":60,"organization":116,"vendorReported":10},"customer-satisfaction-uplift","Satisfaction uplift",150,"exact",{"slug":123,"title":124,"shortTitle":125,"definition":126,"status":30,"industries":127,"functions":131,"patterns":132,"audience":77,"autonomy":133,"adoptionStage":100,"evidenceCount":80,"publicEvidenceCount":80,"organizations":134,"bestGrade":51,"headline":106,"lastVerified":89,"indexable":11},"branch-and-appointment-booking-agent","AI agent for branch finding and appointment booking","Branch and appointment booking","A conversational agent that finds the nearest suitable location, checks opening hours and which services it offers, books an in person or video appointment with the right specialist, and records the reason for the visit so staff are prepared. In banking it answers \"where is my nearest branch\" and books the mortgage or business banker; the same job exists in retail, healthcare and property.",[128,68,129,130,96],"cross-industry","retail-and-ecommerce","healthcare",[71,98],[74,7,76,75],"autonomous",[135,136,137,138],"Bank of America","Best Buy","Hemominas","MOGUL.sg",{"slug":140,"title":141,"shortTitle":142,"definition":143,"status":30,"industries":144,"functions":145,"patterns":147,"audience":77,"autonomy":41,"adoptionStage":100,"segment":79,"evidenceCount":80,"publicEvidenceCount":101,"organizations":149,"bestGrade":51,"headline":106,"lastVerified":89,"indexable":11},"card-dispute-and-chargeback-intake","AI agent for card dispute intake","Card dispute intake","A customer facing AI agent that handles the \"I do not recognise this charge\" moment: it finds the transaction, separates suspected fraud from merchant disputes and simple confusion, explains the customer's rights and timelines, collects the details and evidence the rules require, and opens a correctly classified dispute case for the operations team.",[68,69],[71,146,72],"fraud-prevention",[74,75,39,148,7],"document-processing",[82,150,151],"Klarna","Visa",{"slug":153,"title":154,"shortTitle":155,"definition":156,"status":30,"industries":157,"functions":159,"patterns":160,"audience":161,"autonomy":41,"adoptionStage":100,"evidenceCount":23,"publicEvidenceCount":23,"organizations":162,"bestGrade":165,"headline":166,"lastVerified":170,"indexable":11},"cloud-cost-optimization-agent","AI agent for cloud cost optimization and FinOps","Cloud cost optimization agent","An AI agent that continuously reads an organization's cloud usage and billing data, uses machine learning to separate normal spend from waste, and either rightsizes resources and buys a mix of committed capacity matched to forecast usage on its own within set limits, or proposes higher risk changes for an engineer to approve.",[128,158],"technology",[35],[37,38,7],"employee-facing",[163,164],"Akamai Technologies","VERMEG","C",{"kpi":167,"label":168,"unit":55,"n":56,"nUpTo":20,"kind":57,"value":169,"qualifier":59,"claimant":60,"organization":163,"vendorReported":10},"cost-reduction","Cost reduction",40,"2026-09-28",{"slug":172,"title":173,"shortTitle":174,"definition":175,"status":30,"industries":176,"functions":178,"patterns":181,"audience":161,"autonomy":184,"adoptionStage":100,"segment":185,"evidenceCount":23,"publicEvidenceCount":23,"organizations":186,"bestGrade":51,"headline":188,"lastVerified":89,"indexable":11},"complaints-handling-agent","AI agent for complaints recognition, investigation and response","Complaints handling","An AI agent that recognizes when a customer interaction is a complaint, logs it against the regulatory definition, classifies its root cause and severity, gathers the evidence, drafts the acknowledgement and the response for a human handler to approve, and tracks every statutory deadline until the case is closed.",[128,68,69,177,32],"insurance",[179,71,180],"case-management","regulatory-compliance",[39,182,183,7,76],"summarization","content-generation","copilot","middle-office",[187,116],"Lloyds Banking Group",{"kpi":189,"label":190,"unit":191,"n":56,"nUpTo":20,"kind":57,"value":192,"qualifier":88,"claimant":60,"organization":187,"vendorReported":10},"time-saved-per-task","Time saved per task","minutes",5,{"slug":194,"title":195,"shortTitle":196,"definition":197,"status":30,"industries":198,"functions":199,"patterns":203,"audience":161,"autonomy":184,"adoptionStage":100,"segment":204,"evidenceCount":23,"publicEvidenceCount":23,"organizations":205,"bestGrade":51,"headline":106,"lastVerified":89,"indexable":11},"credit-memo-drafting-agent","AI agent for corporate credit analysis and credit memo drafting","Credit underwriting and memos","An AI agent that gathers a corporate borrower's documents and data, spreads the financials into the bank's template, calculates ratios and covenant headroom, pulls bureau and news information, and drafts a committee ready credit memo in which every figure links to its source, for the relationship and credit teams to challenge, complete and sign.",[68],[200,201,202],"lending-and-credit","underwriting","risk-management",[148,7,76,183],"specialized-businesses",[206,83],"Banestes",{"slug":208,"title":209,"shortTitle":210,"definition":211,"status":30,"industries":212,"functions":213,"patterns":215,"audience":77,"autonomy":41,"adoptionStage":100,"segment":79,"evidenceCount":80,"publicEvidenceCount":80,"organizations":217,"bestGrade":51,"headline":222,"lastVerified":61,"indexable":11},"device-and-connectivity-troubleshooting-agent","AI agent for device and connectivity troubleshooting on voice and chat","Device and connectivity troubleshooting","An AI agent that diagnoses and fixes a customer's broadband, mobile, TV or device problem by conversation on the phone or in chat, running line tests and remote resets through the operator's systems, guiding the customer step by step, and booking an engineer or handing over to a technician when the fault needs a person.",[32],[71,214],"field-service",[74,75,7,76,216],"computer-vision",[218,219,220,221],"Singtel","Virgin Media O2","Vodafone Germany","Vodafone",{"kpi":85,"label":86,"unit":55,"n":101,"nUpTo":20,"kind":223,"value":224,"qualifier":121,"claimant":106,"organization":106,"vendorReported":10},"median",70,{"slug":226,"title":227,"shortTitle":228,"definition":229,"status":30,"industries":230,"functions":231,"patterns":233,"audience":161,"autonomy":184,"adoptionStage":100,"evidenceCount":23,"publicEvidenceCount":23,"organizations":234,"bestGrade":165,"headline":237,"lastVerified":170,"indexable":11},"performance-review-drafting-agent","AI agent for drafting employee performance reviews","Performance review drafting","An assistant that gathers an employee's work history, goals and peer feedback from the systems a manager already uses, and drafts a first version of the performance review for the manager to edit, rewrite or reject, so the manager starts from a grounded summary instead of a blank form and a stack of six months of context to recall from memory.",[128,158],[232],"human-resources",[183,182,7],[235,236],"Case Status","Rho",{"kpi":53,"label":54,"unit":55,"n":56,"nUpTo":20,"kind":57,"value":238,"qualifier":121,"claimant":239,"organization":235,"vendorReported":11},84,"vendor",{"slug":241,"title":242,"shortTitle":243,"definition":244,"status":30,"industries":245,"functions":249,"patterns":251,"audience":77,"autonomy":41,"adoptionStage":100,"segment":252,"evidenceCount":101,"publicEvidenceCount":23,"organizations":253,"bestGrade":165,"headline":256,"lastVerified":89,"indexable":11},"collections-and-hardship-agent","AI agent for early collections and hardship support","Collections and hardship agent","A voice and messaging agent that contacts customers in early arrears and answers their inbound calls, takes payments and sets up payment arrangements within preapproved rules, and recognises signs of hardship or vulnerability so those customers go straight to a trained person.",[128,68,69,32,246,247,248],"energy-and-utilities","automotive","professional-services",[250,71],"collections-and-recovery",[75,74,7,39],"lending",[254,255],"Day Knight & Associates","SameDay Auto Finance",{"kpi":167,"label":168,"unit":55,"n":23,"nUpTo":20,"kind":57,"value":257,"qualifier":121,"claimant":239,"organization":255,"vendorReported":11},75,{"slug":259,"title":260,"shortTitle":261,"definition":262,"status":30,"industries":263,"functions":264,"patterns":266,"audience":77,"autonomy":41,"adoptionStage":100,"segment":265,"evidenceCount":192,"publicEvidenceCount":192,"organizations":267,"bestGrade":51,"headline":273,"lastVerified":89,"indexable":11},"claims-first-notice-of-loss-agent","AI agent for first notice of loss claims intake","First notice of loss agent","An AI agent that takes the first notice of loss from a policyholder by phone, chat or app, identifies the policy, collects the facts of the incident and the evidence the claim type needs, opens the claim in the claims system and tells the customer what happens next, handing complex, injured or vulnerable claimants to a human handler.",[177],[265,71],"claims",[74,75,7,148],[268,269,270,271,272],"DOMCURA","Hippo","Lemonade","Progressive","Travelers",{"kpi":274,"label":275,"unit":55,"n":56,"nUpTo":20,"kind":57,"value":87,"qualifier":121,"claimant":239,"organization":268,"vendorReported":11},"accuracy","Accuracy",{"slug":277,"title":278,"shortTitle":279,"definition":280,"status":30,"industries":281,"functions":283,"patterns":284,"audience":77,"autonomy":41,"adoptionStage":100,"evidenceCount":44,"publicEvidenceCount":44,"organizations":285,"bestGrade":51,"headline":292,"lastVerified":89,"indexable":11},"flight-disruption-and-rebooking-agent","AI agent for flight disruption and rebooking","Flight disruption and rebooking","An AI agent that tells passengers proactively when their flight is delayed, cancelled or misconnected, explains why, and lets them rebook, request a refund or voucher, or claim care such as meals and hotels in one conversation on app, messaging, web or phone, within the airline's reaccommodation rules and passenger rights, handing complex itineraries and upset customers to a human with the context attached.",[282],"travel-and-hospitality",[71,72],[74,75,7,183],[286,287,288,289,290,291],"Air India","Delta Air Lines","JetBlue","Lufthansa Group","Pegasus Airlines","United Airlines",{"kpi":293,"label":294,"unit":55,"n":56,"nUpTo":20,"kind":57,"value":295,"qualifier":121,"claimant":239,"organization":286,"vendorReported":11},"automation-rate","Automation rate",97,{"slug":297,"title":298,"shortTitle":299,"definition":300,"status":30,"industries":301,"functions":302,"patterns":303,"audience":77,"autonomy":41,"adoptionStage":42,"segment":79,"evidenceCount":192,"publicEvidenceCount":192,"organizations":304,"bestGrade":51,"headline":309,"lastVerified":89,"indexable":11},"fraud-alert-confirmation","AI agent for fraud alert confirmation with cardholders","Fraud alert confirmation","A customer facing AI agent that contacts the cardholder as soon as the fraud engine flags a card transaction, in the channel they actually respond to, verifies them, asks whether they made the transaction and acts on the answer: releasing the block so a retry succeeds, or freezing the card and starting the fraud claim.",[68,69],[146,71],[74,75,7],[305,82,306,307,308],"Capital One","Macquarie Bank","Revolut","Westpac",{"kpi":310,"label":311,"unit":55,"n":23,"nUpTo":20,"kind":57,"value":312,"qualifier":121,"claimant":60,"organization":82,"vendorReported":10},"fraud-loss-reduction","Fraud loss reduction",76,{"slug":314,"title":315,"shortTitle":316,"definition":317,"status":30,"industries":318,"functions":319,"patterns":320,"audience":161,"autonomy":41,"adoptionStage":100,"segment":185,"evidenceCount":101,"publicEvidenceCount":23,"organizations":321,"bestGrade":165,"headline":106,"lastVerified":89,"indexable":11},"fraud-alert-triage","AI agent for fraud alert triage","Fraud alert triage","An AI agent that works the fraud alert queue behind the scenes as the analyst's first pass, without contacting the customer: it enriches each alert with customer, device and payment context, closes clear false positives under documented rules, merges duplicates, and routes genuine risk to an analyst with a drafted rationale.",[68,69],[146,72],[7,39,182,38],[322,323],"Coast","SEB",{"slug":325,"title":326,"shortTitle":327,"definition":328,"status":30,"industries":329,"functions":331,"patterns":332,"audience":161,"autonomy":41,"adoptionStage":100,"segment":334,"evidenceCount":101,"publicEvidenceCount":101,"organizations":335,"bestGrade":51,"headline":339,"lastVerified":170,"indexable":11},"freight-dispatch-and-load-matching-agent","AI agent for freight dispatch and load matching","Freight dispatch and load matching","An AI agent that does the coordination work behind moving a truckload: reading an emailed quote request and replying with a price, ranking which loads to show which carriers, matching pickup and delivery details to an open dock appointment slot, and chasing the exceptions, so a broker's or carrier's own staff plan lanes and handle disputes instead of typing quotes and making appointment calls.",[330],"logistics-and-transportation",[72],[7,333,148,38],"recommendation-and-personalization","freight-brokerage",[336,337,338],"C.H. Robinson","J.B. Hunt Transport Services","Uber Freight",{"kpi":340,"label":341,"unit":55,"n":56,"nUpTo":20,"kind":57,"value":342,"qualifier":121,"claimant":60,"organization":338,"vendorReported":10},"conversion-rate-uplift","Conversion uplift",12,{"slug":344,"title":345,"shortTitle":346,"definition":347,"status":30,"industries":348,"functions":349,"patterns":351,"audience":77,"autonomy":41,"adoptionStage":100,"evidenceCount":80,"publicEvidenceCount":80,"organizations":352,"bestGrade":165,"headline":357,"lastVerified":89,"indexable":11},"inbound-lead-qualification-agent","AI agent for inbound lead qualification and meeting booking","Inbound lead qualification","An AI agent that engages inbound prospects the moment they arrive on the website, chat, messaging or the sales phone line, answers their first questions, qualifies them against the organization's criteria, and books a meeting or hands a ready conversation to the right salesperson, with the context written into the CRM.",[128,158,247,68],[98,350],"marketing",[74,75,39,7],[353,354,355,356],"8x8","CarMax","Rocket Mortgage","SUSE",{"kpi":340,"label":341,"unit":55,"n":56,"nUpTo":20,"kind":57,"value":358,"qualifier":121,"claimant":239,"organization":353,"vendorReported":11},19,{"slug":360,"title":361,"shortTitle":362,"definition":363,"status":30,"industries":364,"functions":365,"patterns":366,"audience":77,"autonomy":41,"adoptionStage":100,"segment":367,"evidenceCount":44,"publicEvidenceCount":44,"organizations":368,"bestGrade":51,"headline":374,"lastVerified":89,"indexable":11},"insurance-policy-servicing-agent","AI agent for insurance policy servicing","Policy servicing agent","An AI agent that answers policyholders' coverage questions from their own policy documents and completes routine policy changes and document requests (address and vehicle changes, adding a named driver or item, payment method updates, certificates and proof of cover) across chat, messaging and phone, and hands anything complex or sensitive to a human with the context.",[177],[71,72],[74,75,76,7],"policy-administration",[369,270,370,371,372,373],"LAQO","Nsure.com","Sun Life","Waterdrop","Zurich Insurance (Hong Kong)",{"kpi":85,"label":86,"unit":55,"n":23,"nUpTo":20,"kind":57,"value":375,"qualifier":59,"claimant":60,"organization":270,"vendorReported":10},50,{"slug":377,"title":378,"shortTitle":379,"definition":380,"status":30,"industries":381,"functions":382,"patterns":383,"audience":161,"autonomy":41,"adoptionStage":78,"evidenceCount":384,"publicEvidenceCount":44,"organizations":385,"bestGrade":51,"headline":391,"lastVerified":89,"indexable":11},"it-service-desk-resolution-agent","AI agent for IT service desk resolution","IT service desk resolution","An AI agent in Microsoft Teams, Slack or the intranet that takes the high volume IT support queue, such as password and MFA resets, account unlocks, VPN, device and software requests, and resolves common requests by acting in the identity and IT service management systems, handing the rest to the right resolver group with the context attached.",[128,68,158,129,130],[35,72],[74,7,76,39],8,[386,135,387,388,389,390],"7-Eleven Vietnam","Equinix","IBM","Mercari US","Vituity",{"kpi":392,"label":393,"unit":55,"n":23,"nUpTo":20,"kind":57,"value":394,"qualifier":121,"claimant":239,"organization":389,"vendorReported":11},"employee-adoption","Employee adoption",94,{"slug":396,"title":397,"shortTitle":398,"definition":399,"status":30,"industries":400,"functions":401,"patterns":402,"audience":77,"autonomy":41,"adoptionStage":78,"evidenceCount":192,"publicEvidenceCount":192,"organizations":403,"bestGrade":51,"headline":407,"lastVerified":61,"indexable":11},"order-status-and-returns-agent","AI agent for order status, delivery changes and returns","Order status and returns","An AI agent that answers \"where is my order\", changes delivery details and arranges returns, exchanges and refunds end to end for online and omnichannel shoppers, by reading and writing to the order, carrier and returns systems within the retailer's policy, and hands exceptions such as damaged goods, disputes and upset customers to a person.",[128,129,69],[71,72],[74,7,75,76],[404,136,150,405,406],"BARK","Next","Sun & Ski Sports",{"kpi":408,"label":409,"unit":55,"n":23,"nUpTo":20,"kind":57,"value":410,"qualifier":121,"claimant":239,"organization":404,"vendorReported":11},"customer-satisfaction","Customer satisfaction",98,{"slug":412,"title":413,"shortTitle":414,"definition":415,"status":30,"industries":416,"functions":418,"patterns":419,"audience":77,"autonomy":41,"adoptionStage":100,"evidenceCount":192,"publicEvidenceCount":80,"organizations":420,"bestGrade":51,"headline":106,"lastVerified":61,"indexable":11},"outbound-reminder-and-confirmation-agent","AI agent for outbound reminders and confirmations by voice and messaging","Outbound reminders and confirmations","An AI agent that contacts customers about something they already booked or ordered (an appointment, a delivery, a reservation or a service visit) to remind them, confirm attendance and let them cancel or move it in the same conversation, by phone, SMS, WhatsApp or email. It is operational service outreach, not marketing: nothing is sold, and success is measured in kept appointments and reused slots, not in conversion.",[128,130,417],"government",[71,72],[75,74,7,38],[421,422,423,424],"Sheffield Children's NHS Foundation Trust","University Hospitals Coventry and Warwickshire NHS Trust","U.S. Department of Veterans Affairs","WellSpan Health",{"slug":426,"title":427,"shortTitle":428,"definition":429,"status":30,"industries":430,"functions":431,"patterns":432,"audience":161,"autonomy":184,"adoptionStage":100,"evidenceCount":433,"publicEvidenceCount":434,"organizations":435,"bestGrade":165,"headline":106,"lastVerified":89,"indexable":11},"outbound-sales-prospecting-agent","AI agent for outbound sales prospecting and personalized outreach","Outbound sales prospecting","An AI agent that researches target accounts and contacts, drafts personalized outbound outreach (emails, LinkedIn messages and call scripts) from the campaign, the prospect's context and the sales goals, and sequences the follow ups, with a sales development rep approving or sending every message.",[128,158,248],[98,350],[183,7,333,38],9,7,[436,437,438,439,440,441,442],"A-LIGN","ANS","Dun & Bradstreet","Lumen Technologies","Merge","Oyster","Unifonic",{"slug":444,"title":445,"shortTitle":446,"definition":447,"status":30,"industries":448,"functions":449,"patterns":450,"audience":77,"autonomy":41,"adoptionStage":100,"evidenceCount":44,"publicEvidenceCount":192,"organizations":451,"bestGrade":51,"headline":457,"lastVerified":89,"indexable":11},"parcel-tracking-and-delivery-exception-agent","AI agent for parcel tracking and delivery exceptions","Parcel tracking and delivery exceptions","An AI agent that answers \"where is my parcel\" and resolves delivery exceptions for parcel carriers and postal operators, such as missed deliveries, redelivery or a change of address or pickup point, delays, customs holds and lost or damaged parcel claims, on chat, messaging and phone, and hands disputes and claims above set limits to a human with the tracking history attached.",[330],[71,72],[74,75,7,39],[452,453,454,455,456],"Chronopost","DPD Deutschland","DPD UK","Evri","PostNL",{"kpi":458,"label":459,"unit":55,"n":56,"nUpTo":20,"kind":57,"value":375,"qualifier":121,"claimant":60,"organization":455,"vendorReported":10},"contact-deflection","Contact deflection",{"slug":461,"title":462,"shortTitle":463,"definition":464,"status":30,"industries":465,"functions":466,"patterns":467,"audience":77,"autonomy":41,"adoptionStage":100,"evidenceCount":433,"publicEvidenceCount":44,"organizations":468,"bestGrade":51,"headline":472,"lastVerified":89,"indexable":11},"patient-appointment-scheduling-and-reminders-agent","AI agent for patient appointment scheduling, reminders and no show reduction","Patient scheduling and reminders","An AI agent that books, moves and cancels patient appointments by phone and messaging while following the provider's scheduling rules (referral, triage level, clinician and visit type, preparation), confirms and reminds patients in two way conversations, predicts who is likely to miss an appointment, and offers freed slots to patients on the waiting list. Unlike a general branch and appointment booking agent, it writes into the electronic health record and must respect clinical constraints, so anything clinical goes to staff.",[130],[71,72],[75,74,38,7],[469,470,471,421,422,424],"Audibel","Howard Brown Health","Mid and South Essex NHS Foundation Trust",{"kpi":85,"label":86,"unit":55,"n":56,"nUpTo":20,"kind":57,"value":473,"qualifier":121,"claimant":239,"organization":470,"vendorReported":11},30,{"slug":475,"title":476,"shortTitle":477,"definition":478,"status":30,"industries":479,"functions":480,"patterns":481,"audience":77,"autonomy":41,"adoptionStage":42,"segment":79,"evidenceCount":384,"publicEvidenceCount":434,"organizations":482,"bestGrade":51,"headline":106,"lastVerified":89,"indexable":11},"agentic-payment-initiation","AI agent for payment initiation within a customer mandate","Agentic payment initiation","An AI agent that initiates and completes payments or purchases on a customer's behalf, within a mandate the customer set in advance (spending caps, allowed merchants or categories, a tokenized credential and rules for when to ask for confirmation), and then confirms and reconciles every transaction it made.",[69,68,129],[71,98,72],[7,74],[83,483,484,485,486,487,151],"ING","Majid Al Futtaim","PayPal","Banco Santander","Ulta Beauty",{"slug":489,"title":490,"shortTitle":491,"definition":492,"status":30,"industries":493,"functions":494,"patterns":495,"audience":77,"autonomy":41,"adoptionStage":42,"segment":79,"evidenceCount":101,"publicEvidenceCount":101,"organizations":496,"bestGrade":51,"headline":106,"lastVerified":89,"indexable":11},"proactive-outbound-engagement-agent","AI agent for proactive customer outreach, activation and retention","Proactive outreach and activation","An AI agent that holds the conversation when a bank reaches out first to change something about the customer's account or products, triggered by an event or a campaign: low balance and fee avoidance alerts, payment and renewal reminders, card activation, dormant account reactivation and offers the customer already qualifies for, over messaging or voice, while the bank's own systems decide who is contacted and why. Reminders about appointments and deliveries the customer booked, and the in app coach the customer opens, are separate use cases.",[68,69],[350,98,71],[74,75,7,333],[135,305,82],{"slug":498,"title":499,"shortTitle":500,"definition":501,"status":30,"industries":502,"functions":504,"patterns":507,"audience":161,"autonomy":184,"adoptionStage":100,"segment":79,"evidenceCount":101,"publicEvidenceCount":101,"organizations":508,"bestGrade":51,"headline":106,"lastVerified":61,"indexable":11},"source-of-wealth-diligence","AI agent for source of wealth due diligence in private banking","Source of wealth diligence","An AI agent that reads a prospective private client's documents, extracts and corroborates how their wealth was built, checks plausibility against benchmarks and external sources, and drafts the source of wealth and enhanced due diligence narrative for the relationship manager and compliance analyst, who decide on the risk rating and the relationship.",[503,68],"wealth-and-asset-management",[505,506],"onboarding-and-kyc","financial-crime-compliance",[148,7,183,182],[509,510],"Bank of Singapore","Deutsche Bank",{"slug":512,"title":513,"shortTitle":514,"definition":515,"status":30,"industries":516,"functions":517,"patterns":518,"audience":77,"autonomy":41,"adoptionStage":100,"segment":79,"evidenceCount":80,"publicEvidenceCount":80,"organizations":519,"bestGrade":51,"headline":523,"lastVerified":89,"indexable":11},"bill-explanation-and-billing-dispute-agent","AI agent for telecom bill explanation and billing disputes","Bill explanation and disputes","An AI agent that explains a customer's telecom bill line by line, in plain language and on any channel, answers why a charge changed or appeared, corrects clear errors within set limits and opens a billing dispute with the evidence attached when a human has to decide.",[32],[71,179],[74,76,7,75],[520,521,522,221],"BT Group","Mobily","Verizon",{"kpi":524,"label":525,"unit":55,"n":56,"nUpTo":20,"kind":57,"value":526,"qualifier":121,"claimant":60,"organization":221,"vendorReported":10},"first-contact-resolution","First contact resolution",60,{"slug":528,"title":529,"shortTitle":530,"definition":531,"status":30,"industries":532,"functions":534,"patterns":536,"audience":40,"autonomy":41,"adoptionStage":100,"segment":40,"evidenceCount":23,"publicEvidenceCount":23,"organizations":537,"bestGrade":165,"headline":540,"lastVerified":170,"indexable":11},"travel-and-expense-audit-agent","AI agent for travel and expense report audit","Travel and expense audit","An AI agent that checks every travel and expense report line against policy, receipts and prior submissions instead of a small manual sample, flags duplicates, altered receipts and policy violations with the evidence attached, and auto approves the clean majority so auditors spend their time on the reports that are genuinely risky.",[128,533,158],"pharma-and-life-sciences",[535],"finance-and-accounting",[148,37,39,7],[538,539],"Databricks","Takeda",{"kpi":293,"label":294,"unit":55,"n":23,"nUpTo":20,"kind":57,"value":541,"qualifier":121,"claimant":239,"organization":538,"vendorReported":11},72,{"slug":543,"title":544,"shortTitle":545,"definition":546,"status":30,"industries":547,"functions":548,"patterns":549,"audience":77,"autonomy":41,"adoptionStage":42,"segment":265,"evidenceCount":101,"publicEvidenceCount":23,"organizations":551,"bestGrade":51,"headline":554,"lastVerified":89,"indexable":11},"travel-insurance-claims-and-assistance-agent","AI agent for travel insurance claims and assistance","Travel insurance claims and assistance","An AI agent that helps insured travellers around the clock and in their own language: it answers cover questions, takes claims for delays, cancellations, lost baggage and medical costs, reads the receipts and certificates they upload, settles simple claims within set limits, and connects medical emergencies and complex cases to the assistance team at once.",[177,282],[265,71],[74,75,148,7,550],"translation",[552,553],"Allianz Partners","General Insurance Association of Singapore",{"kpi":293,"label":294,"unit":55,"n":20,"nUpTo":56,"kind":57,"value":224,"qualifier":555,"claimant":60,"organization":552,"vendorReported":10},"up-to",{"slug":557,"title":558,"shortTitle":559,"definition":560,"status":30,"industries":561,"functions":562,"patterns":563,"audience":77,"autonomy":41,"adoptionStage":100,"evidenceCount":44,"publicEvidenceCount":192,"organizations":564,"bestGrade":51,"headline":570,"lastVerified":61,"indexable":11},"utility-billing-and-move-agent","AI agent for utility billing, payments, meter readings and move in or move out","Utility billing and home moves","An AI agent for energy and water customers that explains bills and tariffs, takes meter readings, sets up or changes payments, and handles move in and move out (final reads, closing one account and opening the next), across phone, messaging, email and the app, while anyone in payment difficulty, in a vulnerable situation or with a complaint is handed to a person.",[246],[71,72],[74,75,7,76],[565,566,567,568,569],"Aydem Energy","Dubai Electricity and Water Authority","EDF","Octopus Energy","Pacific Gas and Electric Company",{"kpi":85,"label":86,"unit":55,"n":23,"nUpTo":20,"kind":57,"value":257,"qualifier":121,"claimant":60,"organization":565,"vendorReported":10},{"slug":572,"title":573,"shortTitle":574,"definition":575,"status":30,"industries":576,"functions":577,"patterns":579,"audience":77,"autonomy":41,"adoptionStage":100,"segment":79,"evidenceCount":192,"publicEvidenceCount":192,"organizations":580,"bestGrade":51,"headline":584,"lastVerified":89,"indexable":11},"business-connectivity-quoting-and-service-assistant","AI assistant for B2B telecom quoting, sales and service","B2B quoting and service","An AI assistant that serves business customers of a telecom operator and the sellers who look after them: it answers product, pricing and contract questions, prepares configurations and quotes for connectivity, mobile fleets and devices, drafts responses to tenders, and handles routine service requests and fault tickets, with a sales or service specialist approving anything binding.",[32],[98,71,578],"product-and-pricing",[74,76,7,333,183],[439,581,582,522,583],"SoftBank Corp.","Telefónica España","Vodafone Business",{"kpi":85,"label":86,"unit":55,"n":56,"nUpTo":20,"kind":57,"value":224,"qualifier":121,"claimant":60,"organization":581,"vendorReported":10},{"slug":586,"title":587,"shortTitle":588,"definition":589,"status":30,"industries":590,"functions":591,"patterns":592,"audience":77,"autonomy":41,"adoptionStage":100,"segment":204,"evidenceCount":192,"publicEvidenceCount":23,"organizations":593,"bestGrade":51,"headline":594,"lastVerified":89,"indexable":11},"corporate-client-servicing-assistant","AI assistant for corporate and commercial client servicing","Corporate client servicing","A conversational assistant inside the corporate banking portal, app and messaging channels that answers finance and treasury teams' servicing questions, such as payment status, balances, cut off times, fees and how to submit an instruction, resolves routine requests end to end and hands the rest to a service specialist who has an AI copilot.",[68,69],[71,72],[74,76,7,182],[135,83],{"kpi":458,"label":459,"unit":55,"n":56,"nUpTo":20,"kind":57,"value":595,"qualifier":121,"claimant":60,"organization":135,"vendorReported":10},16,{"slug":597,"title":598,"shortTitle":599,"definition":600,"status":30,"industries":601,"functions":603,"patterns":606,"audience":161,"autonomy":184,"adoptionStage":100,"segment":79,"evidenceCount":192,"publicEvidenceCount":80,"organizations":607,"bestGrade":51,"headline":612,"lastVerified":89,"indexable":11},"deal-sourcing-and-due-diligence-assistant","AI assistant for deal sourcing and M&A due diligence","Deal sourcing and due diligence","An AI assistant that screens the market for acquisition or investment targets, builds company profiles, and speeds up due diligence by reading data room documents, extracting key terms and risks and drafting the investment or diligence memo, for the deal team to verify and decide.",[602,503,248],"capital-markets",[604,605,202],"analytics-and-reporting","legal",[148,182,76,7,38],[608,609,610,611],"Datasite","EQT","Freshfields","Rogo",{"kpi":613,"label":614,"unit":55,"n":20,"nUpTo":56,"kind":57,"value":615,"qualifier":555,"claimant":239,"organization":608,"vendorReported":11},"productivity-gain","Productivity gain",80,{"slug":617,"title":618,"shortTitle":619,"definition":620,"status":30,"industries":621,"functions":622,"patterns":623,"audience":77,"autonomy":41,"adoptionStage":100,"segment":79,"evidenceCount":44,"publicEvidenceCount":101,"organizations":624,"bestGrade":165,"headline":627,"lastVerified":89,"indexable":11},"digital-onboarding-assistant","AI assistant for digital account onboarding and KYC","Digital onboarding","A customer facing AI assistant that guides a new applicant, a person or a small merchant, through a digital account, card or relationship application: it collects and checks identity and supporting documents, orchestrates the know your customer and anti money laundering checks, prefills what it can and sends only the unclear cases to a human reviewer with a summary. The ownership research for complex corporate clients is a separate back office job.",[68,69,503],[505,98,71],[74,148,216,7],[625,510,626],"Albo","M-DAQ Global",{"kpi":613,"label":614,"unit":628,"n":56,"nUpTo":20,"kind":57,"value":473,"qualifier":121,"claimant":239,"organization":626,"vendorReported":11},"multiplier",{"slug":630,"title":631,"shortTitle":632,"definition":633,"status":30,"industries":634,"functions":635,"patterns":637,"audience":161,"autonomy":41,"adoptionStage":100,"evidenceCount":80,"publicEvidenceCount":101,"organizations":638,"bestGrade":51,"headline":106,"lastVerified":89,"indexable":11},"employee-onboarding-assistant","AI assistant for employee onboarding","Employee onboarding assistant","An assistant that guides each new employee from signed contract through the first months: it answers first week questions in plain language, tracks the personal onboarding checklist, triggers the paperwork, equipment, access and training steps in the systems that own them, and keeps the manager and HR informed of what is still open.",[128,417,248,130],[232,636],"knowledge-management",[74,76,7],[639,640,641],"American Addiction Centers","KPMG","U.S. Department of Agriculture",{"slug":643,"title":644,"shortTitle":645,"definition":646,"status":30,"industries":647,"functions":648,"patterns":649,"audience":161,"autonomy":184,"adoptionStage":42,"segment":79,"evidenceCount":23,"publicEvidenceCount":23,"organizations":650,"bestGrade":51,"headline":106,"lastVerified":89,"indexable":11},"goal-based-financial-planning-assistant","AI assistant for goal based financial planning","Goal based planning","An AI assistant that turns a client's goals into projections and what if scenarios using a rules based planning engine, explains the trade offs in plain language and prepares the plan for an advisor to validate, with every assumption disclosed and reproducible.",[503,68],[98,71,578],[74,183,7],[651,652],"CIMB Niaga","Vanguard",{"slug":654,"title":655,"shortTitle":656,"definition":657,"status":30,"industries":658,"functions":659,"patterns":660,"audience":161,"autonomy":41,"adoptionStage":100,"evidenceCount":192,"publicEvidenceCount":80,"organizations":661,"bestGrade":51,"headline":663,"lastVerified":89,"indexable":11},"hr-and-policy-assistant","AI assistant for HR and policy questions","HR and policy assistant","An employee self service assistant that answers questions on leave, pay and tax forms, benefits, expenses, travel and conduct policies from the organization's own HR documents, personalized to the employee's country and role, and starts simple HR transactions such as leave requests or employment letters in the HR system.",[128,68,158,130],[232,636],[76,74,7],[135,388,662,390],"Turing",{"kpi":392,"label":393,"unit":55,"n":23,"nUpTo":20,"kind":57,"value":664,"qualifier":121,"claimant":60,"organization":388,"vendorReported":10},99,{"slug":666,"title":667,"shortTitle":668,"definition":669,"status":30,"industries":670,"functions":671,"patterns":672,"audience":161,"autonomy":184,"adoptionStage":42,"segment":79,"evidenceCount":23,"publicEvidenceCount":23,"organizations":673,"bestGrade":51,"headline":106,"lastVerified":61,"indexable":11},"suitability-assessment-assistant","AI assistant for investment suitability assessment and reports","Suitability assessment","An AI assistant that checks whether a proposed product or portfolio fits a client's risk tolerance, objectives, knowledge, experience and financial situation against the firm's rules, flags mismatches, and drafts the suitability rationale and report for the advisor to confirm, while hard rule failures are decided by deterministic checks, not by the model.",[503,68],[180,98,202],[7,183,39],[674,652],"Morgan Stanley",{"slug":676,"title":677,"shortTitle":678,"definition":679,"status":30,"industries":680,"functions":682,"patterns":684,"audience":161,"autonomy":184,"adoptionStage":100,"evidenceCount":44,"publicEvidenceCount":192,"organizations":685,"bestGrade":51,"headline":106,"lastVerified":89,"indexable":11},"procurement-contract-review","AI assistant for procurement and supplier contract review","Procurement and contract review","An assistant for procurement and vendor management that reads supplier contracts and proposals, extracts the key terms, flags deviations from the organization's standard positions, drafts requests for proposal and evaluation matrices, and prepares negotiation positions, with a procurement or legal owner approving every conclusion.",[128,68,417,129,681],"manufacturing",[683,605,535],"procurement",[148,76,183,7],[686,687,688,689],"General Services Administration","Administration for Children and Families","Internal Revenue Service","Walmart",{"slug":691,"title":692,"shortTitle":693,"definition":694,"status":30,"industries":695,"functions":696,"patterns":697,"audience":77,"autonomy":41,"adoptionStage":42,"segment":79,"evidenceCount":101,"publicEvidenceCount":101,"organizations":698,"bestGrade":51,"headline":700,"lastVerified":61,"indexable":11},"order-to-activation-and-esim-onboarding-assistant","AI assistant for telecom order to activation and eSIM onboarding","Order to activation and eSIM onboarding","An AI assistant that takes a new or existing customer from order to a working service: it collects and checks the order details, guides number porting, eSIM download or SIM activation and installation appointments, tracks the order and fixes or escalates the step that is stuck, on messaging, app, web or phone.",[32],[98,505,71,72],[74,7,39,148],[699,218,522],"Reliance Jio",{"kpi":293,"label":294,"unit":55,"n":56,"nUpTo":20,"kind":57,"value":312,"qualifier":121,"claimant":60,"organization":218,"vendorReported":10},{"slug":702,"title":703,"shortTitle":704,"definition":705,"status":30,"industries":706,"functions":707,"patterns":708,"audience":77,"autonomy":41,"adoptionStage":100,"segment":79,"evidenceCount":433,"publicEvidenceCount":433,"organizations":709,"bestGrade":51,"headline":713,"lastVerified":61,"indexable":11},"plan-upgrade-and-sales-assistant","AI assistant for telecom plan upgrades, add ons and sales","Plan upgrade and sales assistant","An AI assistant that helps existing and prospective customers choose, compare and buy the right mobile, broadband or TV plan, device or extra, in the app, in messaging, on the phone or through a human advisor, using the customer's usage and eligibility and the operator's current offers, and that completes the order or passes a ready quote to a person.",[32],[98,71,350],[333,74,76,75,7],[699,521,710,218,711,712,522,219,221],"Orange France","T-Mobile","Telenet",{"kpi":340,"label":341,"unit":55,"n":56,"nUpTo":20,"kind":57,"value":257,"qualifier":121,"claimant":239,"organization":712,"vendorReported":11},{"slug":715,"title":716,"shortTitle":717,"definition":718,"status":30,"industries":719,"functions":720,"patterns":722,"audience":161,"autonomy":723,"adoptionStage":100,"segment":204,"evidenceCount":192,"publicEvidenceCount":192,"organizations":724,"bestGrade":51,"headline":729,"lastVerified":89,"indexable":11},"treasury-cash-flow-forecasting","AI cash flow forecasting for corporate treasury","Treasury cash forecasting","Machine learning and conversational analytics, offered by some banks inside their cash management platforms, that categorise a company's cash flows, forecast positions across accounts and currencies, and answer treasurers' questions in plain language, so the treasury team decides on funding and idle balances with better information and less spreadsheet work.",[68,128,330,129,681],[721,535,604],"treasury",[38,39,74,7],"assist",[725,135,726,727,728],"Amtrak","Domino's Pizza","JPMorgan Chase","Prysmian",{"kpi":613,"label":614,"unit":55,"n":23,"nUpTo":56,"kind":57,"value":87,"qualifier":88,"claimant":60,"organization":727,"vendorReported":10},{"slug":731,"title":732,"shortTitle":733,"definition":734,"status":30,"industries":735,"functions":736,"patterns":737,"audience":40,"autonomy":41,"adoptionStage":100,"segment":252,"evidenceCount":80,"publicEvidenceCount":80,"organizations":738,"bestGrade":51,"headline":106,"lastVerified":61,"indexable":11},"sme-cash-flow-underwriting","AI cash flow underwriting for small business loans","SME cash flow underwriting","An underwriting engine that assesses a small business's repayment capacity from live bank transactions, point of sale and payment flows, receivables and accounting data instead of audited accounts, and returns a decision recommendation with the evidence and reasons behind it.",[68],[200,201,202],[38,148,7,74],[739,740,741,742],"MYbank","National Australia Bank","OakNorth Bank","Sumitomo Mitsui Banking Corporation",{"slug":744,"title":745,"shortTitle":746,"definition":747,"status":30,"industries":748,"functions":749,"patterns":750,"audience":161,"autonomy":184,"adoptionStage":100,"segment":204,"evidenceCount":101,"publicEvidenceCount":101,"organizations":751,"bestGrade":51,"headline":106,"lastVerified":89,"indexable":11},"client-briefing-and-call-report-copilot","AI copilot for corporate client briefings and call reports","Client briefing and call reports","An AI copilot for relationship managers, mainly in corporate and commercial banking, whose main job is preparation: before a client meeting it assembles a briefing pack from filings, news, internal notes, product holdings and upcoming maturities, and afterwards it turns the banker's notes into a structured call report and CRM update. Unlike a meeting notetaker, which centres on capturing the conversation, it centres on the credit and cross sell context around the meeting; wealth advisor tools that also prepare meetings overlap with it. The banker reviews every output.",[68,503,602],[98,636],[76,182,183,7],[135,752,753],"Scotiabank","Standard Chartered",{"slug":755,"title":756,"shortTitle":757,"definition":758,"status":30,"industries":759,"functions":760,"patterns":761,"audience":161,"autonomy":41,"adoptionStage":100,"segment":762,"evidenceCount":23,"publicEvidenceCount":23,"organizations":763,"bestGrade":165,"headline":766,"lastVerified":170,"indexable":11},"hotel-revenue-management-copilot","AI copilot for hotel revenue management","Hotel revenue management copilot","An employee facing AI system that forecasts demand for a hotel or portfolio by date, room type and segment, recommends or automatically adjusts room prices and availability controls within limits a revenue manager sets, and scores group and event enquiries for true profitability, so a small revenue team can run pricing that used to need daily manual adjustment in the property management system.",[282],[578,604],[38,7],"revenue-management",[764,765],"Hôtel Swexan","RIMC Hotels & Resorts Group",{"kpi":767,"label":768,"unit":55,"n":23,"nUpTo":20,"kind":57,"value":769,"qualifier":121,"claimant":239,"organization":764,"vendorReported":11},"revenue-uplift","Revenue uplift",33,{"slug":771,"title":772,"shortTitle":773,"definition":774,"status":30,"industries":775,"functions":776,"patterns":777,"audience":161,"autonomy":184,"adoptionStage":100,"segment":779,"evidenceCount":192,"publicEvidenceCount":192,"organizations":780,"bestGrade":51,"headline":786,"lastVerified":61,"indexable":11},"insurance-pricing-and-actuarial-copilot","AI copilot for insurance pricing and actuarial analysis","Pricing and actuarial copilot","AI that speeds up the work of pricing and actuarial teams, from automated, transparent risk and demand model building to natural language analysis of rate filings, experience data and reserving diagnostics, while actuaries select the models, sign off the rates and own the professional judgment.",[177],[578,202,604],[38,778,7,182],"code-generation","pricing",[781,782,783,784,785],"Accelerant Holdings","Europ Assistance","Generali France","Kinsale Capital Group","MAIF",{"kpi":613,"label":614,"unit":628,"n":56,"nUpTo":20,"kind":57,"value":192,"qualifier":121,"claimant":60,"organization":783,"vendorReported":10},{"slug":788,"title":789,"shortTitle":790,"definition":791,"status":30,"industries":792,"functions":793,"patterns":794,"audience":161,"autonomy":184,"adoptionStage":42,"segment":795,"evidenceCount":101,"publicEvidenceCount":101,"organizations":796,"bestGrade":51,"headline":106,"lastVerified":170,"indexable":11},"model-risk-validation-copilot","AI copilot for model risk validation and monitoring","Model risk validation","A copilot for independent model validation and review, whether run by a bank's validation function, an external tester or a supervisor, that checks model documentation against the model risk standard, generates and scores challenger tests (for generative AI, often with an LLM as a judge calibrated against human experts), watches production models for drift and drafts and consistency checks the validation report. An accountable validator owns every conclusion.",[68,177,602,503],[202,180],[7,148,183,37],"second-line",[797,753,798],"European Central Bank (ECB Banking Supervision)","United Overseas Bank (UOB)",{"slug":800,"title":801,"shortTitle":802,"definition":803,"status":30,"industries":804,"functions":805,"patterns":806,"audience":161,"autonomy":184,"adoptionStage":100,"segment":43,"evidenceCount":44,"publicEvidenceCount":44,"organizations":807,"bestGrade":51,"headline":810,"lastVerified":89,"indexable":11},"network-fault-triage-copilot","AI copilot for network operations centre fault triage","NOC fault triage copilot","AI in the network operations centre (NOC) that correlates alarms and performance data from radio, transport, core and fixed networks into a small number of probable faults, ranks them by customer impact, proposes the likely root cause and fix from runbooks, vendor documentation and past tickets, and routes the ticket to the right team, while an engineer decides what to change.",[32],[34,72],[37,39,76,182,7],[808,46,48,809,50,221],"Bell Canada","Orange",{"kpi":53,"label":54,"unit":55,"n":56,"nUpTo":20,"kind":57,"value":58,"qualifier":59,"claimant":60,"organization":46,"vendorReported":10},{"slug":812,"title":813,"shortTitle":814,"definition":815,"status":30,"industries":816,"functions":817,"patterns":818,"audience":161,"autonomy":184,"adoptionStage":42,"segment":185,"evidenceCount":80,"publicEvidenceCount":80,"organizations":819,"bestGrade":51,"headline":106,"lastVerified":61,"indexable":11},"suspicious-activity-report-drafting","AI copilot for SAR and STR narrative drafting","SAR and STR drafting","Generative AI that drafts the narrative of a single suspicious activity or suspicious transaction report from the investigation file (who, what, when, where, why and how), with every fact linked to its source record, so the investigator verifies, edits and files instead of starting from a blank page. It works case by case, unlike the periodic data returns of regulatory reporting.",[68,69],[506,179],[183,182,76,7],[820,821,822,823],"Finshark","BMO and Amalgamated Bank","Nexo","Uphold",{"slug":825,"title":826,"shortTitle":827,"definition":828,"status":30,"industries":829,"functions":830,"patterns":831,"audience":161,"autonomy":184,"adoptionStage":100,"segment":201,"evidenceCount":384,"publicEvidenceCount":384,"organizations":832,"bestGrade":51,"headline":840,"lastVerified":61,"indexable":11},"underwriting-risk-assessment-copilot","AI copilot for underwriting risk assessment","Underwriting risk assessment copilot","A copilot that assembles everything relevant to a risk (the submission, loss history, internal guidelines, third party data and public information), highlights exposures and gaps against the insurer's underwriting guidelines and drafts the underwriting narrative or referral note, while the underwriter makes and signs every decision.",[177],[201,202],[76,182,183,7],[781,833,834,835,836,837,838,839],"American International Group","Arch Capital Group","Bowhead Specialty","Generali Global Corporate & Commercial","Hiscox","Skyward Specialty Insurance Group","Zurich North America",{"kpi":53,"label":54,"unit":55,"n":56,"nUpTo":20,"kind":57,"value":375,"qualifier":121,"claimant":239,"organization":836,"vendorReported":11},{"slug":842,"title":843,"shortTitle":844,"definition":845,"status":30,"industries":846,"functions":847,"patterns":848,"audience":161,"autonomy":723,"adoptionStage":100,"segment":252,"evidenceCount":101,"publicEvidenceCount":101,"organizations":849,"bestGrade":165,"headline":106,"lastVerified":89,"indexable":11},"credit-early-warning-monitoring","AI early warning and covenant monitoring for loan portfolios","Credit early warning and covenants","A monitoring system that tracks covenant tests and borrower reporting across a loan book, reads financials, filings and news, and combines them with payment and sector signals to flag borrowers whose credit is deteriorating, with the evidence and a suggested next step for the relationship manager.",[68],[202,200],[37,148,7,182],[741,850,742],"PNC Financial Services",{"slug":852,"title":853,"shortTitle":854,"definition":855,"status":30,"industries":856,"functions":857,"patterns":858,"audience":40,"autonomy":41,"adoptionStage":100,"segment":204,"evidenceCount":101,"publicEvidenceCount":101,"organizations":859,"bestGrade":51,"headline":106,"lastVerified":89,"indexable":11},"trade-document-examination","AI examination of trade documents under letters of credit and collections","Trade document examination","AI that reads the full document presentation under a letter of credit or collection (bill of lading, commercial invoice, packing list, certificates), extracts and cross checks the data, tests it against the instructions and the ICC rules (for letters of credit, the credit terms, UCP 600 and ISBP), and lists discrepancies by severity with the rule cited, so qualified examiners focus on the genuine exceptions.",[68],[72,180],[148,39,7,182],[860,861,862],"ANZ, HSBC and Lloyds Banking Group","Rand Merchant Bank","Stanbic Bank Uganda",{"slug":864,"title":865,"shortTitle":866,"definition":867,"status":30,"industries":868,"functions":869,"patterns":870,"audience":77,"autonomy":41,"adoptionStage":100,"segment":79,"evidenceCount":384,"publicEvidenceCount":44,"organizations":871,"bestGrade":51,"headline":106,"lastVerified":89,"indexable":11},"financial-wellbeing-coach","AI financial wellbeing coach in the banking app","Financial wellbeing coach","An in app AI assistant that the customer opens to understand their own money: it uses the customer's transaction data to explain their spending, forecast upcoming bills and cash flow, set and track savings goals and answer money questions in plain language, staying on the guidance side of the line between guidance and regulated financial advice.",[68],[71,350],[74,333,38,7],[135,82,872,873,874,308],"Hyundai Card","Royal Bank of Canada","Starling Bank",{"slug":876,"title":877,"shortTitle":878,"definition":879,"status":30,"industries":880,"functions":881,"patterns":882,"audience":161,"autonomy":41,"adoptionStage":100,"segment":185,"evidenceCount":384,"publicEvidenceCount":384,"organizations":883,"bestGrade":51,"headline":888,"lastVerified":89,"indexable":11},"aml-alert-triage","AI for AML transaction monitoring alert triage","AML alert triage","Machine learning and AI agents that score anti money laundering alerts for genuine risk, close clear false positives with a written and stored rationale, and hand investigators the remaining alerts already enriched with the customer, counterparty and transaction context.",[68,69],[506],[38,37,7,182],[884,821,885,822,886,887,798,823],"Australia Post","HSBC","Ratepay","Shift4",{"kpi":889,"label":890,"unit":55,"n":23,"nUpTo":20,"kind":57,"value":891,"qualifier":121,"claimant":239,"organization":887,"vendorReported":11},"false-positive-reduction","False positive reduction",86,{"slug":893,"title":894,"shortTitle":895,"definition":896,"status":30,"industries":897,"functions":898,"patterns":899,"audience":40,"autonomy":41,"adoptionStage":100,"segment":40,"evidenceCount":101,"publicEvidenceCount":23,"organizations":900,"bestGrade":165,"headline":903,"lastVerified":89,"indexable":11},"account-servicing-execution","AI for back office account servicing execution","Account servicing execution","AI that executes the servicing requests that land in operations queues, such as address and mandate changes, standing instructions, beneficiary updates, reissues, payoff and reference letters and loan maintenance, by reading the request, checking it against policy and entitlements, and preparing or making the change in core systems under dual control.",[68,177,503],[72,200],[7,148,39],[901,902],"Banco Supervielle","SS&C Technologies",{"kpi":53,"label":54,"unit":55,"n":23,"nUpTo":20,"kind":57,"value":58,"qualifier":121,"claimant":239,"organization":902,"vendorReported":11},{"slug":905,"title":906,"shortTitle":907,"definition":908,"status":30,"industries":909,"functions":910,"patterns":911,"audience":40,"autonomy":41,"adoptionStage":42,"segment":204,"evidenceCount":101,"publicEvidenceCount":101,"organizations":912,"bestGrade":165,"headline":915,"lastVerified":89,"indexable":11},"business-onboarding-and-ubo-discovery","AI for business onboarding (KYB) and beneficial ownership discovery","Business onboarding and UBO","An AI agent that builds the know your business (KYB) due diligence file for a new or reviewed corporate client, before any account is opened: it collects registry, incorporation and ownership documents, resolves the entity across sources, maps the ownership chain through holding companies, nominees and trusts to the ultimate beneficial owners, screens the entity and its owners, and presents a risk scored case for a compliance analyst to decide.",[68,69,602],[505,506],[148,7,39,182],[913,914,626],"BNY","Incore Bank",{"kpi":293,"label":294,"unit":55,"n":56,"nUpTo":20,"kind":57,"value":916,"qualifier":121,"claimant":60,"organization":913,"vendorReported":10},25,{"slug":918,"title":919,"shortTitle":920,"definition":921,"status":30,"industries":922,"functions":923,"patterns":924,"audience":40,"autonomy":41,"adoptionStage":100,"segment":40,"evidenceCount":23,"publicEvidenceCount":23,"organizations":925,"bestGrade":165,"headline":928,"lastVerified":170,"indexable":11},"cash-application-and-remittance-matching","AI for cash application and remittance matching","Cash application and remittance matching","AI that reads remittance advices in many formats, matches incoming customer payments to open receivable invoices, proposes deduction and short pay reason codes from prior resolutions, and routes only the genuine exceptions to a cash application analyst, so the accounts receivable sub ledger clears itself for the clean majority of payments.",[128,681,129,130,330],[535],[148,7,37,39],[926,927],"Keurig Dr Pepper","ResMed",{"kpi":293,"label":294,"unit":55,"n":23,"nUpTo":20,"kind":57,"value":410,"qualifier":121,"claimant":239,"organization":926,"vendorReported":11},{"slug":930,"title":931,"shortTitle":932,"definition":933,"status":30,"industries":934,"functions":935,"patterns":936,"audience":40,"autonomy":41,"adoptionStage":100,"segment":40,"evidenceCount":101,"publicEvidenceCount":23,"organizations":937,"bestGrade":51,"headline":106,"lastVerified":89,"indexable":11},"chargeback-and-representment","AI for chargeback and representment operations","Chargeback and representment","AI that runs the dispute engine room for issuers, acquirers and merchants: it maps each dispute to the network reason code, gathers the matching evidence, assembles a network compliant chargeback or representment package, drafts the rebuttal, tracks every deadline and processes pre dispute alerts so a refund can be issued before a chargeback lands.",[69,68,129],[72,146,71],[7,148,183,39],[938,151],"GitHub",{"slug":940,"title":941,"shortTitle":942,"definition":943,"status":30,"industries":944,"functions":945,"patterns":946,"audience":40,"autonomy":41,"adoptionStage":100,"segment":265,"evidenceCount":433,"publicEvidenceCount":434,"organizations":947,"bestGrade":51,"headline":951,"lastVerified":61,"indexable":11},"claims-triage-and-straight-through-processing","AI for claims triage and straight through processing","Claims triage and STP","AI that reads each new insurance claim and its documents, scores its complexity, cover questions, fraud and recovery signals, sends it to the right handling path and handler, and settles simple, low risk claims end to end within set limits without a person touching them.",[177],[265,72],[39,38,148,7,182],[948,552,837,270,949,950,272],"Admiral Seguros","Sedgwick","Tokio Marine & Nichido Fire Insurance",{"kpi":293,"label":294,"unit":55,"n":56,"nUpTo":56,"kind":57,"value":952,"qualifier":88,"claimant":60,"organization":270,"vendorReported":10},55,{"slug":954,"title":955,"shortTitle":956,"definition":957,"status":30,"industries":958,"functions":959,"patterns":960,"audience":40,"autonomy":41,"adoptionStage":100,"segment":201,"evidenceCount":433,"publicEvidenceCount":433,"organizations":961,"bestGrade":51,"headline":966,"lastVerified":89,"indexable":11},"commercial-underwriting-submission-triage","AI for commercial underwriting submission intake and triage","Underwriting submission triage","AI that reads incoming broker submissions for commercial insurance (emails, applications, schedules of values, loss runs and supplements), extracts the risk data into a structured record, checks clearance and appetite, enriches the risk with internal and third party data and ranks it, so underwriters open a complete, prioritized file instead of an inbox.",[177],[201,72],[148,39,38,7],[833,962,963,836,837,784,964,965,838],"AXIS Capital","CNA Financial","Markel","Paragon Insurance Group",{"kpi":274,"label":275,"unit":55,"n":56,"nUpTo":20,"kind":57,"value":410,"qualifier":88,"claimant":60,"organization":965,"vendorReported":10},{"slug":968,"title":969,"shortTitle":970,"definition":971,"status":30,"industries":972,"functions":973,"patterns":974,"audience":40,"autonomy":184,"adoptionStage":42,"segment":795,"evidenceCount":101,"publicEvidenceCount":101,"organizations":975,"bestGrade":51,"headline":106,"lastVerified":89,"indexable":11},"complaints-root-cause-analysis","AI for complaints root cause and systemic issue analysis","Complaints root cause analysis","AI that reads the free text of complaints across all channels, clusters them into themes, separates systemic causes from one off events, links each theme to the product, process or control behind it and routes the insight to the owner who can fix it, with a human validating every root cause and every remediation.",[128,68,177,69,32,417],[180,71,604],[39,182,7,76],[976,977,978],"Centers for Medicare and Medicaid Services","Board of Governors of the Federal Reserve System","Federal Trade Commission",{"slug":980,"title":981,"shortTitle":982,"definition":983,"status":30,"industries":984,"functions":985,"patterns":986,"audience":40,"autonomy":41,"adoptionStage":42,"segment":795,"evidenceCount":101,"publicEvidenceCount":101,"organizations":987,"bestGrade":51,"headline":106,"lastVerified":89,"indexable":11},"continuous-controls-testing","AI for continuous controls testing and control self assessment","Continuous controls testing","AI that moves control testing from periodic samples to continuous, full population assurance: it collects evidence from source systems, maps each artefact to the control it supports, tests every transaction or record against the control's rule, flags exceptions for a human to judge and prepares the risk and control self assessment from incident and loss data for the business to review.",[128,68,177,602,417],[202,180,72],[7,148,37,39],[988,989,990],"Federal Deposit Insurance Corporation","U.S. Department of the Interior","Pension Benefit Guaranty Corporation",{"slug":992,"title":993,"shortTitle":994,"definition":995,"status":30,"industries":996,"functions":997,"patterns":998,"audience":40,"autonomy":41,"adoptionStage":100,"evidenceCount":101,"publicEvidenceCount":101,"organizations":999,"bestGrade":51,"headline":1003,"lastVerified":89,"indexable":11},"customs-classification-and-declaration","AI for customs classification and declaration preparation","Customs classification and declarations","AI that reads what is being shipped (the commercial invoice, the product data and sometimes a photo), proposes the tariff classification code with its reasoning and a confidence score, drafts the customs declaration with value, origin and parties, and sends only uncertain or high risk entries to a licensed customs specialist before filing.",[330,129,128],[72,180],[39,148,7,216],[1000,1001,1002],"DHL Express","United Parcel Service","ZLS Zoll und Logistikservice GmbH",{"kpi":293,"label":294,"unit":55,"n":56,"nUpTo":20,"kind":57,"value":87,"qualifier":121,"claimant":60,"organization":1001,"vendorReported":10},{"slug":1005,"title":1006,"shortTitle":1007,"definition":1008,"status":30,"industries":1009,"functions":1010,"patterns":1011,"audience":40,"autonomy":184,"adoptionStage":42,"segment":40,"evidenceCount":56,"publicEvidenceCount":56,"organizations":1012,"bestGrade":51,"headline":106,"lastVerified":170,"indexable":11},"fee-and-interest-leakage-detection","AI for fee and interest leakage detection","Fee and interest leakage","An independent verification layer that recomputes what each fee, FX margin, spread and interest charge should have been under the contract and pricing tables, compares it with what was actually billed, and surfaces overcharges and undercharges account by account for correction, customer remediation and revenue recovery.",[68,69,128],[535,578,180,72],[37,7,76],[1013],"State Bank of India",{"slug":1015,"title":1016,"shortTitle":1017,"definition":1018,"status":30,"industries":1019,"functions":1020,"patterns":1021,"audience":161,"autonomy":184,"adoptionStage":100,"evidenceCount":44,"publicEvidenceCount":192,"organizations":1022,"bestGrade":51,"headline":1028,"lastVerified":89,"indexable":11},"aiops-incident-triage","AI for IT incident triage and root cause analysis (AIOps)","AIOps incident triage","AI that turns a flood of monitoring alerts into one probable incident, routes it to the right team, proposes likely root causes and remediation from runbooks and past incidents, and drafts the stakeholder updates and the post incident review, while an engineer authorizes every change.",[128,68,158,32,69],[35,72,202],[37,39,182,76,7],[1023,1024,1025,1026,1027],"Google","Meta","Microsoft","Mizuho Financial Group","TD Bank",{"kpi":274,"label":275,"unit":55,"n":101,"nUpTo":20,"kind":223,"value":87,"qualifier":121,"claimant":106,"organization":106,"vendorReported":10},{"slug":1030,"title":1031,"shortTitle":1032,"definition":1033,"status":30,"industries":1034,"functions":1035,"patterns":1036,"audience":40,"autonomy":41,"adoptionStage":100,"segment":40,"evidenceCount":80,"publicEvidenceCount":80,"organizations":1037,"bestGrade":51,"headline":106,"lastVerified":89,"indexable":11},"ledger-and-payment-reconciliation","AI for ledger and payment reconciliation","Ledger and payment reconciliation","AI that matches entries across nostro and vostro statements, card and scheme settlement files, the general ledger and suspense accounts, proposes matches and clearing journals, and routes only the genuine breaks to an operator with a plain language explanation.",[68,69,602,128,503,417],[535,72],[7,37,148],[1038,1039,1040,1041],"Comrade Trustee Services","Ginnie Mae","National Bank of Greece (Cyprus)","World Food Programme",{"slug":1043,"title":1044,"shortTitle":1045,"definition":1046,"status":30,"industries":1047,"functions":1048,"patterns":1049,"audience":161,"autonomy":184,"adoptionStage":100,"evidenceCount":44,"publicEvidenceCount":192,"organizations":1050,"bestGrade":51,"headline":1054,"lastVerified":89,"indexable":11},"legacy-code-modernization","AI for legacy code modernization","Legacy code modernization","AI that reads legacy code such as COBOL, PL/I or old Java, explains what each program does, maps its data flows and dependencies, drafts the equivalent modern code or specification, and generates the regression tests needed to prove the new system behaves like the old one.",[128,68,602,247,158],[35],[778,182,7],[1051,1052,1023,674,1053],"Airbnb","Amazon","Toyota Motor Europe",{"kpi":53,"label":54,"unit":55,"n":56,"nUpTo":20,"kind":57,"value":375,"qualifier":88,"claimant":60,"organization":1023,"vendorReported":10},{"slug":1056,"title":1057,"shortTitle":1058,"definition":1059,"status":30,"industries":1060,"functions":1061,"patterns":1062,"audience":161,"autonomy":184,"adoptionStage":100,"segment":795,"evidenceCount":192,"publicEvidenceCount":192,"organizations":1063,"bestGrade":51,"headline":1068,"lastVerified":61,"indexable":11},"market-abuse-surveillance-triage","AI for market abuse surveillance alert triage","Market abuse surveillance","AI that helps surveillance analysts triage market abuse and conduct alerts, such as spoofing, layering, wash trades, ramping and insider dealing, by gathering the trade, order, news and communications context, explaining in plain language what triggered each alert and drafting the investigation narrative for the analyst to disposition.",[602,68,503],[180,506],[37,7,182,39],[1064,510,1065,1066,1067],"Commodity Futures Trading Commission","Japan Exchange Group","Nasdaq","U.S. Securities and Exchange Commission",{"kpi":1069,"label":1070,"unit":55,"n":56,"nUpTo":20,"kind":57,"value":769,"qualifier":88,"claimant":60,"organization":1066,"vendorReported":10},"handling-time-reduction","Handling time reduction",{"slug":1072,"title":1073,"shortTitle":1074,"definition":1075,"status":30,"industries":1076,"functions":1077,"patterns":1078,"audience":40,"autonomy":41,"adoptionStage":100,"evidenceCount":80,"publicEvidenceCount":80,"organizations":1079,"bestGrade":51,"headline":1083,"lastVerified":89,"indexable":11},"merchant-underwriting-and-risk-monitoring","AI for merchant underwriting and risk monitoring","Merchant underwriting and monitoring","AI that helps acquirers, payment facilitators and software platforms with embedded payments decide which merchants to accept and on what terms, by checking what a business really sells and how risky it is at onboarding, and then watches every active merchant for changes in behaviour, ranking the few that need an analyst so fraud, prohibited trade and credit losses are caught early.",[69,158,68],[505,146,202],[38,37,39,182,7],[1080,1081,151,1082],"Airwallex","Tekmetric","Weave Communications",{"kpi":1084,"label":1085,"unit":55,"n":23,"nUpTo":20,"kind":57,"value":1086,"qualifier":88,"claimant":239,"organization":1082,"vendorReported":11},"alert-volume-reduction","Alert volume reduction",89,{"slug":1088,"title":1089,"shortTitle":1090,"definition":1091,"status":30,"industries":1092,"functions":1093,"patterns":1094,"audience":161,"autonomy":41,"adoptionStage":100,"segment":43,"evidenceCount":192,"publicEvidenceCount":192,"organizations":1095,"bestGrade":51,"headline":1097,"lastVerified":89,"indexable":11},"network-planning-and-capacity-optimization","AI for mobile network planning and capacity optimization","Network planning and capacity","Machine learning that forecasts where and when a mobile network will run out of capacity, recommends where to add cells, spectrum or hardware, and continuously tunes radio parameters so existing capacity carries more traffic, with planners approving investments and major changes.",[32],[34,604],[38,333,37,7],[46,1096,49,582,221],"NTT DOCOMO",{"kpi":53,"label":54,"unit":55,"n":56,"nUpTo":20,"kind":57,"value":58,"qualifier":59,"claimant":60,"organization":46,"vendorReported":10},{"slug":1099,"title":1100,"shortTitle":1101,"definition":1102,"status":30,"industries":1103,"functions":1104,"patterns":1105,"audience":40,"autonomy":184,"adoptionStage":100,"segment":185,"evidenceCount":101,"publicEvidenceCount":101,"organizations":1106,"bestGrade":51,"headline":106,"lastVerified":89,"indexable":11},"mule-network-detection","AI for money mule account and network detection","Mule network detection","Graph and behavioural machine learning that finds money mule accounts and the networks around them, such as circular flows, layering chains and clusters of newly linked accounts, and supports investigators in tracing scam proceeds and restricting accounts before the money is gone.",[68,69],[146,506],[37,38,7,182],[1107,1108,1109],"BigPay","ANZ, Commonwealth Bank, NAB, Suncorp Bank and Westpac (BioCatch Trust Australia)","Reserve Bank Innovation Hub (Reserve Bank of India)",{"slug":1111,"title":1112,"shortTitle":1113,"definition":1114,"status":30,"industries":1115,"functions":1116,"patterns":1118,"audience":77,"autonomy":41,"adoptionStage":100,"evidenceCount":434,"publicEvidenceCount":434,"organizations":1119,"bestGrade":51,"headline":1127,"lastVerified":61,"indexable":11},"non-emergency-service-request-routing","AI for non emergency service requests and 311 routing","Non emergency service request routing","An AI agent on a city's 311 style phone, chat and messaging channels that answers routine municipal questions, takes service requests such as potholes, missed collections or broken street lights with the right location and details, creates the case in the work order system and routes anything urgent or complex to the right team.",[417],[1117,71,179],"citizen-services",[74,75,39,7],[1120,1121,1122,1123,1124,1125,1126],"Abu Dhabi Government (TAMM)","London Borough of Barnet","City of Kelowna","Galt Police Department","Montgomery County Government","Newcastle City Council","Rio de Janeiro City Data Office (Escritório de Dados)",{"kpi":274,"label":275,"unit":55,"n":56,"nUpTo":20,"kind":57,"value":615,"qualifier":121,"claimant":239,"organization":1122,"vendorReported":11},{"slug":1129,"title":1130,"shortTitle":1131,"definition":1132,"status":30,"industries":1133,"functions":1134,"patterns":1135,"audience":40,"autonomy":41,"adoptionStage":42,"segment":40,"evidenceCount":23,"publicEvidenceCount":23,"organizations":1136,"bestGrade":51,"headline":1137,"lastVerified":89,"indexable":11},"payment-investigations-and-exceptions","AI for payment investigations and exceptions","Payment investigations and exceptions","AI that works the payments that fall out of straight through processing: it reads the failure, repairs or enriches the message, drafts the ISO 20022 or SWIFT investigation, chases the counterparty bank and proposes a return, recall or correction, while an operator approves anything that moves money.",[68,69],[72,71],[7,148,39,183],[913,727],{"kpi":293,"label":294,"unit":55,"n":56,"nUpTo":20,"kind":57,"value":1138,"qualifier":59,"claimant":60,"organization":913,"vendorReported":10},10,{"slug":1140,"title":1141,"shortTitle":1142,"definition":1143,"status":30,"industries":1144,"functions":1145,"patterns":1146,"audience":161,"autonomy":184,"adoptionStage":42,"evidenceCount":192,"publicEvidenceCount":192,"organizations":1147,"bestGrade":51,"headline":1152,"lastVerified":61,"indexable":11},"permit-and-licence-application-processing","AI for permit and licence application processing","Permit and licence application processing","AI that helps applicants submit complete permit and licence applications and helps officers process them, by answering questions about requirements, checking applications for missing or inconsistent information, pulling the relevant policies, history and constraints, and drafting reports, while the grant or refusal stays with a named officer or a published rule.",[417],[1117,179,180],[148,7,76,74],[1148,1149,1150,641,1151],"Intellectual Property Office","Leeds City Council","U.S. Fish and Wildlife Service","West Berkshire Council",{"kpi":274,"label":275,"unit":55,"n":56,"nUpTo":20,"kind":57,"value":1153,"qualifier":59,"claimant":60,"organization":1149,"vendorReported":10},85,{"slug":1155,"title":1156,"shortTitle":1157,"definition":1158,"status":30,"industries":1159,"functions":1160,"patterns":1161,"audience":40,"autonomy":41,"adoptionStage":42,"segment":185,"evidenceCount":192,"publicEvidenceCount":192,"organizations":1162,"bestGrade":51,"headline":1166,"lastVerified":61,"indexable":11},"perpetual-kyc","AI for perpetual KYC and event driven customer due diligence","Perpetual KYC","AI that keeps each customer's due diligence file current by replacing calendar driven KYC reviews with continuous, event driven refreshes: it watches for trigger events such as a change of ownership, address, behaviour or a new adverse finding, refreshes the file automatically where it can, and involves an analyst only when something material has changed. The risk rating itself and the first file for a new business client are separate use cases.",[68,69,503],[505,506],[7,148,76,182],[510,1163,727,1164,1165],"First National Bank of Omaha (FNBO)","OCBC","Origin Bank",{"kpi":167,"label":168,"unit":55,"n":56,"nUpTo":20,"kind":57,"value":169,"qualifier":121,"claimant":60,"organization":727,"vendorReported":10},{"slug":1168,"title":1169,"shortTitle":1170,"definition":1171,"status":30,"industries":1172,"functions":1173,"patterns":1174,"audience":77,"autonomy":41,"adoptionStage":100,"segment":265,"evidenceCount":192,"publicEvidenceCount":192,"organizations":1175,"bestGrade":165,"headline":106,"lastVerified":89,"indexable":11},"photo-based-damage-assessment","AI for photo based damage assessment in insurance claims","Photo damage assessment","Computer vision that assesses damage from photos or video of a vehicle or property taken by the policyholder, a repairer or an adjuster, identifies the damaged parts and the repair or replace decision, produces or checks the repair estimate, and flags total losses and inconsistencies for a person to review.",[177],[265],[216,38,7],[948,1176,1177,1178,950],"Covéa","Foyer","PZU",{"slug":1180,"title":1181,"shortTitle":1182,"definition":1183,"status":30,"industries":1184,"functions":1185,"patterns":1186,"audience":40,"autonomy":41,"adoptionStage":100,"segment":43,"evidenceCount":44,"publicEvidenceCount":44,"organizations":1187,"bestGrade":51,"headline":106,"lastVerified":89,"indexable":11},"predictive-network-maintenance","AI for predictive network maintenance in telecom","Predictive network maintenance","Machine learning that spots the early signs of network failure, such as degrading cells, faulty customer equipment, ageing hardware or planned digging near fibre, and triggers a preventive fix, a remote reset or a targeted intervention before customers lose service.",[32],[34,214,72],[37,38,7],[48,809,582,50,522,221],{"slug":1189,"title":1190,"shortTitle":1191,"definition":1192,"status":30,"industries":1193,"functions":1194,"patterns":1195,"audience":77,"autonomy":184,"adoptionStage":100,"evidenceCount":192,"publicEvidenceCount":192,"organizations":1196,"bestGrade":51,"headline":1202,"lastVerified":89,"indexable":11},"recruitment-screening-and-interview-scheduling","AI for recruitment screening and interview scheduling","Recruitment screening and scheduling","AI that answers candidates' questions, collects applications in conversation, schedules interviews and, where the organization chooses, assesses applications against the job requirements for a recruiter, who makes every selection decision. In the EU, the screening part is a high risk AI system under Annex III point 4 of the AI Act.",[128,417,282,248],[232],[74,39,38,7],[1197,1198,1199,1200,1201],"Chipotle Mexican Grill","Gojob","U.S. Immigration and Customs Enforcement","Mastercard","Trace3",{"kpi":53,"label":54,"unit":55,"n":56,"nUpTo":20,"kind":57,"value":87,"qualifier":88,"claimant":60,"organization":1200,"vendorReported":10},{"slug":1204,"title":1205,"shortTitle":1206,"definition":1207,"status":30,"industries":1208,"functions":1209,"patterns":1210,"audience":161,"autonomy":184,"adoptionStage":42,"segment":40,"evidenceCount":23,"publicEvidenceCount":23,"organizations":1211,"bestGrade":51,"headline":106,"lastVerified":89,"indexable":11},"regulatory-report-assembly","AI for regulatory report assembly","Regulatory report assembly","AI that assembles periodic and data driven regulatory filings and returns, such as prudential and statistical returns, threshold and transaction reports and disclosure packs, by pulling data into the regulator's schema, validating it, reconciling figures to source, explaining movements against prior periods and drafting commentary, before a named officer reviews and submits. Narratives for individual suspicious activity cases are a separate use case.",[68,177,602,69],[180,535,506],[7,37,183,182],[977,1212],"National Credit Union Administration",{"slug":1214,"title":1215,"shortTitle":1216,"definition":1217,"status":30,"industries":1218,"functions":1219,"patterns":1220,"audience":40,"autonomy":41,"adoptionStage":100,"segment":185,"evidenceCount":434,"publicEvidenceCount":434,"organizations":1221,"bestGrade":51,"headline":1224,"lastVerified":61,"indexable":11},"sanctions-screening-adjudication","AI for sanctions screening alert adjudication","Sanctions screening adjudication","AI that works the alerts raised when customer, counterparty or payment names match sanctions and watchlists: it resolves fuzzy matches across transliterations, aliases and naming conventions, clears clear non matches with a documented reason, and escalates true or uncertain hits with the evidence attached.",[68,69],[506],[39,38,7],[1222,1163,885,1223,886,753,798],"AJ Bell","Mashreq",{"kpi":889,"label":890,"unit":55,"n":56,"nUpTo":20,"kind":57,"value":526,"qualifier":121,"claimant":60,"organization":798,"vendorReported":10},{"slug":1226,"title":1227,"shortTitle":1228,"definition":1229,"status":30,"industries":1230,"functions":1231,"patterns":1233,"audience":161,"autonomy":41,"adoptionStage":100,"evidenceCount":434,"publicEvidenceCount":434,"organizations":1234,"bestGrade":51,"headline":1241,"lastVerified":89,"indexable":11},"security-alert-triage-and-investigation","AI for security alert triage and investigation in the SOC","Security alert triage","An AI agent in the security operations centre that picks up each new alert or user reported phishing email, gathers the evidence from the SIEM, endpoint, identity and threat intelligence tools, gives a verdict with its reasoning and a draft incident summary, and closes clear false positives while an analyst approves every containment action.",[128,130,158,417,248],[1232,35],"security-operations",[7,39,182,76],[1235,1236,1237,1238,1239,1240,1199],"Avanade","Federal Housing Finance Agency","Human Managed","SEP2","St. Luke's University Health Network","TÜV SÜD",{"kpi":613,"label":614,"unit":55,"n":101,"nUpTo":20,"kind":223,"value":526,"qualifier":121,"claimant":106,"organization":106,"vendorReported":10},{"slug":1243,"title":1244,"shortTitle":1245,"definition":1246,"status":30,"industries":1247,"functions":1248,"patterns":1249,"audience":40,"autonomy":184,"adoptionStage":100,"segment":40,"evidenceCount":80,"publicEvidenceCount":80,"organizations":1250,"bestGrade":51,"headline":106,"lastVerified":89,"indexable":11},"settlement-fail-prediction-and-exception-management","AI for settlement fail prediction and post trade exception management","Settlement fail prediction","AI that scores each pending securities settlement instruction for its likelihood of failing, names the probable cause (unmatched instruction, wrong settlement details, lack of securities or cash), and helps operations teams work the exceptions and counterparty queries before the intended settlement date, so fewer trades fail and fewer late settlement penalties are paid.",[602,68,503],[72,202],[38,39,7,183],[913,1251,1252],"Clearstream","Euroclear",{"slug":1254,"title":1255,"shortTitle":1256,"definition":1257,"status":30,"industries":1258,"functions":1259,"patterns":1260,"audience":161,"autonomy":184,"adoptionStage":100,"evidenceCount":80,"publicEvidenceCount":80,"organizations":1261,"bestGrade":51,"headline":106,"lastVerified":89,"indexable":11},"software-vulnerability-remediation","AI for software vulnerability triage and remediation","Vulnerability remediation","AI that takes security findings from scanners, fuzzers and bug reports, filters out duplicates and false positives, reproduces and ranks the real ones, and drafts a code fix with a test for each, which a developer reviews and merges through the normal change process.",[128,158,130],[1232,35],[778,7,39],[1023,1262,1263],"Labelbox","PatientPoint",{"slug":1265,"title":1266,"shortTitle":1267,"definition":1268,"status":30,"industries":1269,"functions":1270,"patterns":1271,"audience":161,"autonomy":184,"adoptionStage":42,"segment":795,"evidenceCount":101,"publicEvidenceCount":101,"organizations":1272,"bestGrade":51,"headline":106,"lastVerified":89,"indexable":11},"supervisory-exam-response-assembly","AI for supervisory exam and information request responses","Exam response assembly","An assistant for the bank's regulatory affairs team that reads a supervisory information request or exam question, retrieves the relevant evidence, policies and prior correspondence, drafts a response for legal and compliance to approve, and tracks every commitment and remediation action through to closure.",[68,177,602,69],[180,605,179],[76,183,148,7],[1273,1274],"U.S. Department of Homeland Security","Federal Emergency Management Agency",{"slug":1276,"title":1277,"shortTitle":1278,"definition":1279,"status":30,"industries":1280,"functions":1281,"patterns":1282,"audience":40,"autonomy":41,"adoptionStage":78,"segment":40,"evidenceCount":192,"publicEvidenceCount":80,"organizations":1283,"bestGrade":51,"headline":1286,"lastVerified":89,"indexable":11},"supplier-invoice-processing","AI for supplier invoice processing in accounts payable","Supplier invoice processing","AI that captures supplier invoices from any format, extracts header and line data, matches them to purchase orders and goods receipts, proposes tax and cost centre coding, flags duplicates and suspected fraud, and routes them for approval and posting, leaving only exceptions to accounts payable staff.",[128,68,417,129,246],[535,683],[148,7,37,39],[988,1284,1199,1285],"Kingfisher","Veolia",{"kpi":613,"label":614,"unit":55,"n":56,"nUpTo":56,"kind":57,"value":615,"qualifier":121,"claimant":60,"organization":1284,"vendorReported":10},{"slug":1288,"title":1289,"shortTitle":1290,"definition":1291,"status":30,"industries":1292,"functions":1293,"patterns":1294,"audience":161,"autonomy":184,"adoptionStage":100,"segment":795,"evidenceCount":80,"publicEvidenceCount":80,"organizations":1295,"bestGrade":51,"headline":106,"lastVerified":89,"indexable":11},"vendor-due-diligence","AI for third party and vendor risk due diligence","Vendor due diligence","AI that reviews a vendor's security questionnaires, SOC and assurance reports, contracts and model documentation against the organization's control requirements, researches the vendor's ownership, sanctions, financial health and adverse media, drafts the risk assessment for a human to approve and keeps the register of material service providers current with ongoing monitoring.",[128,68,177,417,69],[683,202,180],[148,76,7,182],[1296,688,641,1297],"U.S. Department of Justice","U.S. Trade and Development Agency",{"slug":1299,"title":1300,"shortTitle":1301,"definition":1302,"status":30,"industries":1303,"functions":1304,"patterns":1305,"audience":161,"autonomy":41,"adoptionStage":100,"segment":1306,"evidenceCount":23,"publicEvidenceCount":23,"organizations":1307,"bestGrade":165,"headline":106,"lastVerified":170,"indexable":11},"lease-abstraction","AI lease abstraction for commercial real estate","Lease abstraction","AI that reads a commercial lease, amendment or letter of intent and extracts the key terms, such as parties, dates, rent, escalations, options and renewal notices, into structured data, so a property owner, occupier or brokerage does not retype every clause by hand into its lease administration and portfolio systems.",[96],[72,605],[148,7,76],"lease-administration",[1308,1309],"Cushman & Wakefield","JLL (Jones Lang LaSalle)",{"slug":1311,"title":1312,"shortTitle":1313,"definition":1314,"status":30,"industries":1315,"functions":1316,"patterns":1317,"audience":161,"autonomy":184,"adoptionStage":78,"segment":79,"evidenceCount":44,"publicEvidenceCount":44,"organizations":1319,"bestGrade":51,"headline":1323,"lastVerified":89,"indexable":11},"client-meeting-notes-and-crm-update","AI meeting notes and CRM update for wealth advisors","Advisor meeting notes","An AI notetaker for wealth advisors that turns a client advice meeting, recorded with the client's consent, into the file note, follow up message and CRM record the firm needs to evidence its advice; unlike a general meeting summarizer, its output becomes part of the regulated client record. It drafts a structured note with the client's goals, circumstances, decisions and action items, and writes it into the CRM once the advisor has approved it.",[503,68],[98,180,72],[182,1318,7,183],"speech-analytics",[135,1320,674,1321,323,1322],"Commerzbank","Quilter","UniSuper",{"kpi":613,"label":614,"unit":55,"n":56,"nUpTo":20,"kind":57,"value":1324,"qualifier":121,"claimant":239,"organization":323,"vendorReported":11},15,{"slug":1326,"title":1327,"shortTitle":1328,"definition":1329,"status":30,"industries":1330,"functions":1331,"patterns":1332,"audience":77,"autonomy":184,"adoptionStage":42,"segment":204,"evidenceCount":23,"publicEvidenceCount":23,"organizations":1333,"bestGrade":51,"headline":106,"lastVerified":89,"indexable":11},"corporate-account-onboarding-orchestration","AI orchestration of corporate account opening and channel setup","Corporate onboarding operations","An AI agent that runs the operational setup of a corporate client after the due diligence has been approved: it reads mandates, board resolutions and signatory documents, prepares accounts, users, roles and payment entitlements for approval, configures channel access, and chases outstanding items with the client, turning a manual setup that passes between several teams into a tracked, guided flow.",[68],[505,72],[7,148,74,183],[1334,753],"Citi",{"slug":1336,"title":1337,"shortTitle":1338,"definition":1339,"status":30,"industries":1340,"functions":1341,"patterns":1342,"audience":40,"autonomy":184,"adoptionStage":42,"segment":185,"evidenceCount":80,"publicEvidenceCount":101,"organizations":1343,"bestGrade":51,"headline":106,"lastVerified":89,"indexable":11},"portfolio-drift-monitoring-and-rebalancing","AI portfolio drift monitoring and rebalancing proposals","Drift and rebalancing","Continuous monitoring of every client portfolio against its mandate or model, which detects drift beyond agreed bands and prepares a tax aware, low turnover rebalancing proposal with its rationale for an advisor or portfolio manager to approve before any trade is placed.",[503,68],[72,202,604],[37,7,38,183],[674,1344,652],"SimCorp",{"slug":1346,"title":1347,"shortTitle":1348,"definition":1349,"status":30,"industries":1350,"functions":1351,"patterns":1352,"audience":161,"autonomy":41,"adoptionStage":100,"segment":1354,"evidenceCount":101,"publicEvidenceCount":101,"organizations":1355,"bestGrade":51,"headline":1359,"lastVerified":89,"indexable":11},"production-line-quality-inspection","AI quality inspection on the production line","Production quality inspection","AI that inspects every unit on a production line, from camera images, sound or machine process data, to find defects, missing parts and wrong variants in real time, and routes the few anomalies it flags to a quality inspector instead of relying on manual sampling at the end of the line.",[681,247],[72],[216,37,1353,7],"synthetic-data-generation","production",[1356,1357,1358],"Audi","BMW Group","Pegatron",{"kpi":167,"label":168,"unit":55,"n":56,"nUpTo":20,"kind":57,"value":434,"qualifier":121,"claimant":239,"organization":1358,"vendorReported":11},{"slug":1361,"title":1362,"shortTitle":1363,"definition":1364,"status":30,"industries":1365,"functions":1366,"patterns":1367,"audience":161,"autonomy":184,"adoptionStage":100,"evidenceCount":101,"publicEvidenceCount":101,"organizations":1368,"bestGrade":165,"headline":1372,"lastVerified":89,"indexable":11},"sales-quote-and-estimate-generation","AI quote and estimate generation from customer requirements","Quote and estimate generation","AI that turns what a customer sends, such as a product list, a drawing, a roof photo or a request for quotation, into a draft quote: it reads the input, matches items to the catalog, calculates quantities and applies the organization's price rules, and hands the draft to a seller or estimator who checks and sends it.",[128,681,246,129],[98,578],[148,7,216],[1369,1370,1371],"DeAcero","Enpal","The ODP Corporation",{"kpi":1069,"label":1070,"unit":55,"n":56,"nUpTo":20,"kind":57,"value":1373,"qualifier":121,"claimant":239,"organization":1370,"vendorReported":11},87.5,{"slug":1375,"title":1376,"shortTitle":1377,"definition":1378,"status":30,"industries":1379,"functions":1380,"patterns":1381,"audience":161,"autonomy":184,"adoptionStage":42,"segment":252,"evidenceCount":23,"publicEvidenceCount":56,"organizations":1382,"bestGrade":51,"headline":106,"lastVerified":89,"indexable":11},"loan-restructuring-recommendations","AI recommendations for loan restructuring and hardship arrangements","Restructuring recommendations","An assistant that assembles a stressed borrower's position, tests restructuring options such as a term extension, rate relief, payment holiday or due date change against policy and affordability, and recommends the best fit with a written rationale for a person to approve.",[68],[250,200,202],[7,76,148,333],[82],{"slug":1384,"title":1385,"shortTitle":1386,"definition":1387,"status":30,"industries":1388,"functions":1389,"patterns":1390,"audience":161,"autonomy":723,"adoptionStage":100,"segment":1391,"evidenceCount":80,"publicEvidenceCount":23,"organizations":1392,"bestGrade":51,"headline":106,"lastVerified":89,"indexable":11},"regulatory-horizon-scanning","AI regulatory horizon scanning and obligation mapping","Regulatory horizon scanning","An AI system that continuously reads publications from the regulators and standard setters an organization answers to, classifies each item by relevance and urgency, breaks new rules into individual obligations and maps them to the internal policies and controls that meet them, so compliance owners see what changed and where the gaps are.",[128,68,177,69,503,533,417],[180,605,202],[39,148,76,182,7],"compliance",[1393,687],"Financial Conduct Authority",{"slug":1395,"title":1396,"shortTitle":1397,"definition":1398,"status":30,"industries":1399,"functions":1400,"patterns":1401,"audience":77,"autonomy":41,"adoptionStage":100,"segment":79,"evidenceCount":44,"publicEvidenceCount":44,"organizations":1402,"bestGrade":51,"headline":1403,"lastVerified":61,"indexable":11},"scam-payment-interception","AI scam intervention for instant payments","Scam payment interception","AI that talks to the customer when they are about to authorise an instant payment that looks like a scam: it combines the payee check and the risk score, asks targeted questions about the payment in plain language, explains the specific scam pattern, and holds, delays or escalates the payment to a human specialist when the risk stays high. Unlike fraud scoring, which stops payments the customer did not make, it protects customers from payments they are being manipulated into making.",[68,69],[146,71],[74,38,7,75],[82,1200,307,874,221,308],{"kpi":1404,"label":1405,"unit":55,"n":23,"nUpTo":20,"kind":57,"value":1406,"qualifier":121,"claimant":239,"organization":874,"vendorReported":11},"detection-rate-improvement","Detection improvement",300,{"slug":1408,"title":1409,"shortTitle":1410,"definition":1411,"status":30,"industries":1412,"functions":1413,"patterns":1414,"audience":77,"autonomy":133,"adoptionStage":100,"evidenceCount":1138,"publicEvidenceCount":192,"organizations":1415,"bestGrade":51,"headline":1418,"lastVerified":89,"indexable":11},"conversational-shopping-assistant","AI shopping assistant for product discovery and recommendations","Conversational shopping assistant","A conversational assistant on a retailer's site or app that answers product questions, compares items and recommends products from the retailer's own catalog for a need, project or occasion described in the shopper's own words, grounded in product data, reviews and stock, and hands the shopper to a basket, a store or a human expert.",[128,129],[98,350,71],[74,333,76,7],[1052,1416,406,689,1417],"Lowe's","Zalando",{"kpi":340,"label":341,"unit":628,"n":56,"nUpTo":20,"kind":57,"value":101,"qualifier":121,"claimant":239,"organization":406,"vendorReported":11},{"slug":1420,"title":1421,"shortTitle":1422,"definition":1423,"status":30,"industries":1424,"functions":1425,"patterns":1426,"audience":161,"autonomy":184,"adoptionStage":100,"evidenceCount":80,"publicEvidenceCount":80,"organizations":1427,"bestGrade":51,"headline":106,"lastVerified":89,"indexable":11},"ai-model-inventory","AI system and model inventory with shadow AI discovery","AI model inventory","A governed register of every AI system and model an organization builds, buys or uses, with its owner, purpose, data, risk tier and approval status, kept current by AI that discovers unregistered use, reads the documentation and assembles the evidence a board, auditor or supervisor asks for.",[128,68,177,417,681],[202,180,35],[7,148,76,39],[977,1428,1429,1296],"Office of Management and Budget","Unilever",{"slug":1431,"title":1432,"shortTitle":1433,"definition":1434,"status":30,"industries":1435,"functions":1436,"patterns":1437,"audience":77,"autonomy":41,"adoptionStage":100,"evidenceCount":44,"publicEvidenceCount":192,"organizations":1438,"bestGrade":51,"headline":1443,"lastVerified":61,"indexable":11},"travel-and-hotel-booking-concierge","AI travel and hotel booking concierge","Travel and hotel booking concierge","A customer facing AI assistant that turns an open travel question into a concrete trip by searching live inventory for flights, hotels, rentals, cruises and activities, comparing options and answering questions about the property and the booking, then completes or hands off the booking and supports the traveller with changes and questions before and during the stay.",[282],[98,71],[74,333,76,7],[1051,1439,1440,1441,1442],"Booking.com","Holland America Line","Priceline","Trip.com",{"kpi":293,"label":294,"unit":55,"n":56,"nUpTo":20,"kind":57,"value":473,"qualifier":121,"claimant":60,"organization":1439,"vendorReported":10},{"slug":1445,"title":1446,"shortTitle":1447,"definition":1448,"status":30,"industries":1449,"functions":1450,"patterns":1451,"audience":77,"autonomy":41,"adoptionStage":100,"segment":1452,"evidenceCount":56,"publicEvidenceCount":56,"organizations":1453,"bestGrade":51,"headline":106,"lastVerified":89,"indexable":11},"conversational-insurance-quote-and-buy","Conversational AI for insurance quote and buy","Conversational quote and buy","A customer facing AI agent that sells insurance directly in a conversation: it asks the rating questions in plain language, explains cover options, returns a price from the insurer's rating engine, handles objections and takes payment to bind the policy, with a licensed human available for advice and anything outside its limits.",[177],[98,71],[74,7,333,75],"distribution",[270],{"slug":1455,"title":1456,"shortTitle":1457,"definition":1458,"status":30,"industries":1459,"functions":1460,"patterns":1461,"audience":77,"autonomy":133,"adoptionStage":100,"segment":1462,"evidenceCount":101,"publicEvidenceCount":101,"organizations":1463,"bestGrade":51,"headline":106,"lastVerified":89,"indexable":11},"in-car-ai-voice-assistant","Generative AI voice assistant in the car","In car voice assistant","A voice assistant built into the vehicle that uses a large language model to hold a natural conversation with the driver and passengers, controls comfort, navigation and media functions, answers questions about the car and the world, and keeps the vehicle's own commands and data under the car maker's control.",[247],[71,578],[75,74,76,7],"connected-car",[1357,1464,1465],"Mercedes-Benz 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