[{"data":1,"prerenderedAt":147},["ShallowReactive",2],{"uc-org-visa":3},{"organization":4,"includeUnpublished":13,"evidence":14},{"slug":5,"name":6,"country":7,"region":8,"industry":9,"records":10,"useCases":11,"indexable":12},"visa","Visa","US","global","payments",4,5,true,false,[15,52,78,110],{"title":16,"useCases":17,"organization":20,"vendors":21,"summary":24,"stage":25,"year":26,"channels":27,"languages":30,"metrics":32,"outcomeDisclosed":13,"sources":33,"verification":42,"grade":45,"id":46,"useCaseTitles":47},"Visa: AI dispute resolution services for issuers, acquirers and merchants",[18,19],"card-dispute-and-chargeback-intake","chargeback-and-representment",{"name":6,"anonymized":13,"country":7,"region":8,"industry":9},[22],{"name":6,"role":23},"in-house","In April 2026 Visa announced six new and enhanced dispute resolution tools. For issuers and acquirers they include Dispute Intelligence (predictive models that support case by case decisions, generally available), Dispute Doc Analyzer (AI summaries of merchant documents for issuer analysts and auto populated questionnaires for acquirers) and Visa Dispute Case Manager, which unifies dispute workflows from intake to resolution. Merchant tools cover pre dispute handling, generative AI representment responses and Compelling Evidence 3.0 to reduce friendly fraud. Several tools are still in pilot or planned for late 2026; no outcome figures were disclosed.","production",2026,[28,29],"api","agent-desktop",[31],"en",[],[34,38],{"url":35,"title":36,"publisher":6,"date":37},"https://usa.visa.com/about-visa/newsroom/press-releases.releaseId.22261.html","Visa Unveils New Services to Modernize Dispute Resolution Process","2026-04-01",{"url":39,"title":40,"publisher":41,"date":37},"https://www.cnbc.com/2026/04/01/visa-ai-tools-dispute-management.html","Visa launches new AI tools to manage the charge dispute process","CNBC",{"level":43,"checkedAt":44},"source-verified","2026-09-26","B","visa-dispute-resolution-services",[48,50],{"slug":18,"title":49},"AI agent for card dispute intake",{"slug":19,"title":51},"AI for chargeback and representment operations",{"title":53,"useCases":54,"organization":56,"vendors":57,"summary":58,"stage":59,"year":60,"channels":61,"languages":62,"metrics":63,"outcomeDisclosed":13,"sources":64,"verification":73,"grade":45,"id":74,"useCaseTitles":75},"Visa: Intelligent Commerce pilots with agent initiated consumer and B2B purchases",[55],"agentic-payment-initiation",{"name":6,"anonymized":13,"country":7,"region":8,"industry":9},[],"Visa reported in December 2025 that hundreds of controlled, real world agent initiated transactions had been completed with partners in its Visa Intelligent Commerce programme. In the United States, closed beta pilots with agent enablers Skyfire, Nekuda, PayOS and Ramp executed consumer purchases and, in Ramp's case, corporate bill payments by card. In the UAE, Visa is working with Aldar so customers can use AI agents to pay recurring fees such as real estate service charges. In its June 2026 announcement with OpenAI, Visa says transactions will operate within user permissions such as spending limits, merchant categories or required approvals, on tokenized credentials. No outcome figures are disclosed.","pilot",2025,[28],[],[],[65,69],{"url":66,"title":67,"publisher":6,"date":68},"https://usa.visa.com/about-visa/newsroom/press-releases.releaseId.21961.html","Visa and Partners Complete Secure AI Transactions, Setting the Stage for Mainstream Adoption in 2026","2025-12-18",{"url":70,"title":71,"publisher":6,"date":72},"https://usa.visa.com/about-visa/newsroom/press-releases.releaseId.22496.html","Visa Partners with OpenAI to Power the Next Generation of AI Commerce","2026-06-10",{"level":43,"checkedAt":44},"visa-intelligent-commerce-agent-transactions",[76],{"slug":55,"title":77},"AI agent for payment initiation within a customer mandate",{"title":79,"useCases":80,"organization":82,"vendors":83,"summary":85,"stage":86,"year":87,"channels":88,"languages":90,"metrics":91,"outcomeDisclosed":12,"sources":101,"verification":104,"grade":45,"id":106,"useCaseTitles":107},"Visa: AI and machine learning to find merchants breaking network rules",[81],"merchant-underwriting-and-risk-monitoring",{"name":6,"anonymized":13,"country":7,"region":8,"industry":9},[84],{"name":6,"role":23},"Visa monitors merchant activity across its network for illegal commerce and acts through the acquirer that holds the merchant relationship; acquirers must remove merchants that cannot comply with Visa's rules and applicable law. Visa says that, using its AI tools and machine learning models, it saw a fivefold increase in acquirer remediation and terminations for merchant noncompliance between 2020 and 2024. Visa also monitors acquirers that serve high risk categories to check that their controls work.","scaled",2024,[89],"internal-tools",[31],[92],{"kpi":93,"value":11,"unit":94,"qualifier":95,"period":96,"baseline":97,"claimant":98,"quote":99,"sourceUrl":100},"detection-rate-improvement","multiplier","exact","2020 to 2024; counts acquirer remediation and termination actions, a proxy for detection rather than a measured detection rate","acquirer remediation and terminations for merchant noncompliance in 2020","organization","Using our AI tools and machine learning models, we have seen a 5x increase in acquirer remediation and terminations for merchant noncompliance between 2020 and 2024.","https://corporate.visa.com/en/about-visa/visa-network-integrity.html",[102],{"url":100,"title":103,"publisher":6},"Visa Network Integrity",{"level":43,"checkedAt":105},"2026-09-27","visa-network-integrity-merchant-monitoring",[108],{"slug":81,"title":109},"AI for merchant underwriting and risk monitoring",{"title":111,"useCases":112,"organization":114,"vendors":115,"summary":117,"stage":86,"year":118,"channels":119,"languages":120,"metrics":121,"outcomeDisclosed":12,"sources":139,"verification":142,"grade":45,"id":143,"useCaseTitles":144},"Visa: Decision Manager machine learning fraud screening for merchants and acquirers",[113],"real-time-fraud-scoring",{"name":6,"anonymized":13,"country":7,"region":8,"industry":9},[116],{"name":6,"role":23},"Decision Manager is Visa's machine learning fraud management platform for merchants and acquirers. It gives each transaction a risk score from 0 to 99 drawn from hundreds of real time data points and automates the accept, review or reject decision. Visa reports that almost all transactions it screened in 2023 were resolved automatically and that active users cut manual reviews, which is the triage workload for fraud teams.",2023,[28],[],[122,129,133],{"kpi":123,"value":124,"unit":125,"qualifier":95,"period":126,"claimant":98,"quote":127,"sourceUrl":128},"automation-rate",98.7,"percent","2023","In 2023, Decision Manager screened 3.2 billion transactions and prevented an estimated $33 billion in potential fraud losses — with 98.7% of all transactions processed through Decision Manager resolved automatically by AI.","https://corporate.visa.com/en/solutions/visa-protect/insights/ai-fraud-detection.html",{"kpi":130,"value":131,"unit":132,"qualifier":95,"period":126,"claimant":98,"quote":127,"sourceUrl":128},"interactions-handled",3200000000,"count",{"kpi":134,"value":135,"unit":125,"qualifier":136,"period":137,"claimant":98,"quote":138,"sourceUrl":128},"alert-volume-reduction",25,"at-least","active users, manual review reduction","For active users, Decision Manager has helped reduce manual reviews by 25% or more, freeing fraud teams to focus on complex or high-value cases rather than routine screening.",[140],{"url":128,"title":141,"publisher":6},"AI solutions for fraud prevention and detection",{"level":43,"checkedAt":44},"visa-decision-manager",[145],{"slug":113,"title":146},"Real time fraud scoring for card and instant payments",1790598322271]