[{"data":1,"prerenderedAt":125},["ShallowReactive",2],{"uc-org-lloyds-banking-group":3},{"organization":4,"includeUnpublished":13,"evidence":14},{"slug":5,"name":6,"country":7,"region":8,"industry":9,"wikidata":10,"records":11,"useCases":11,"indexable":12},"lloyds-banking-group","Lloyds Banking Group","GB","europe","banking","Q1152764",3,true,false,[15,65,103],{"title":16,"useCases":17,"organization":19,"vendors":20,"summary":23,"stage":24,"year":25,"channels":26,"languages":28,"metrics":30,"outcomeDisclosed":12,"sources":46,"verification":57,"grade":60,"id":61,"useCaseTitles":62},"Lloyds Banking Group: specialist AI agents guide debit card fraud investigations",[18],"fraud-alert-triage",{"name":6,"anonymized":13,"country":7,"region":8,"industry":9,"wikidata":10},[21],{"name":6,"role":22},"in-house","Lloyds Banking Group runs a platform of specialist AI agents that supports fraud specialists during debit card fraud investigations. A central orchestration system coordinates the agents and guides the specialist through up to nine stages of a case, pulling information from several systems, assessing fraud indicators and recommending next steps. People make the final decision. After a trial on live customer cases the bank expanded the platform and reported decision accuracy above 90 per cent, measured against completed fraud cases.","production",2026,[27],"internal-tools",[29],"en",[31,40],{"kpi":32,"value":33,"unit":34,"qualifier":35,"period":36,"claimant":37,"quote":38,"sourceUrl":39},"accuracy",90,"percent","at-least","overall decision accuracy after the trial, compared with completed fraud cases","organization","The bank said the platform now achieves more than 90 per cent overall decision accuracy following a programme of testing and refinement.","https:\u002F\u002Ffstech.co.uk\u002Ffst\u002FLloyds_Expands_Agentic_AI_Platform_For_Debit_Card_Fraud_Investigations.php",{"kpi":41,"value":42,"unit":43,"qualifier":35,"period":44,"claimant":37,"quote":45,"sourceUrl":39},"interactions-handled",10600,"count","live customer cases in a 90 day trial","Lloyds has expanded its agentic AI platform for debit card fraud investigations after a trial in which it supported fraud specialists in more than 10,600 live customer cases over a 90-day period.",[47,50,53],{"url":39,"title":48,"publisher":49},"Lloyds expands agentic AI platform for debit card fraud investigations","FStech",{"url":51,"title":52,"publisher":6},"https:\u002F\u002Fwww.lloydsbankinggroup.com\u002Fmedia\u002Fpress-releases\u002F2026\u002Flloyds\u002Flloyds-strengthens-fraud-support-agentic-ai.html","Lloyds uses agentic AI platform to strengthen customer fraud support",{"url":54,"title":55,"publisher":56},"https:\u002F\u002Fwww.scottishfinancialnews.com\u002Farticles\u002Fbank-of-scotland-deploys-agentic-ai-to-shield-customers-from-fraud","Bank of Scotland deploys agentic AI to shield customers from fraud","Scottish Financial News",{"level":58,"checkedAt":59},"source-verified","2026-11-11","C","lloyds-agentic-debit-card-fraud-investigations",[63],{"slug":18,"title":64},"AI agent for fraud alert triage",{"title":66,"useCases":67,"organization":69,"vendors":70,"summary":71,"stage":24,"year":72,"channels":73,"languages":74,"metrics":75,"outcomeDisclosed":12,"sources":85,"verification":96,"grade":98,"id":99,"useCaseTitles":100},"Lloyds Banking Group: AI that classifies customer complaints",[68],"complaints-handling-agent",{"name":6,"anonymized":13,"country":7,"region":8,"industry":9,"wikidata":10},[],"Lloyds Banking Group lists complaints handling and automation among the roughly 50 generative AI use cases it had live in 2025. In its 2025 results presentation the bank reports that complaint classification now takes 1 second instead of about 5 minutes. The bank attributes about GBP 50 million of P&L benefit in 2025 to its generative AI use cases as a whole and does not break out the share of the complaints use case.",2025,[27],[29],[76],{"kpi":77,"value":78,"unit":79,"qualifier":80,"period":81,"baseline":82,"claimant":37,"quote":83,"sourceUrl":84},"time-saved-per-task",5,"minutes","approximately","in 2025","About 5 minutes to classify a complaint before the AI use case; 1 second after","Outcome: Classification times reduced to 1 second (from c.5 mins)","https:\u002F\u002Fweb.archive.org\u002Fweb\u002F20260905205440id_\u002Fhttps:\u002F\u002Fwww.lloydsbankinggroup.com\u002Fassets\u002Fpdfs\u002Finvestors\u002Ffinancial-performance\u002Flloyds-banking-group-plc\u002F2025\u002Fq4\u002F2025-lbg-fy-presentation.pdf",[86,89,92],{"url":84,"title":87,"publisher":6,"date":88},"2025 Results presentation (Internet Archive snapshot)","2026-01-29",{"url":90,"title":91,"publisher":6,"date":88},"https:\u002F\u002Fwww.lloydsbankinggroup.com\u002Fassets\u002Fpdfs\u002Finvestors\u002Ffinancial-performance\u002Flloyds-banking-group-plc\u002F2025\u002Fq4\u002F2025-lbg-fy-presentation.pdf","2025 Results presentation",{"url":93,"title":94,"publisher":6,"date":88,"archivedUrl":95},"https:\u002F\u002Fwww.lloydsbankinggroup.com\u002Fmedia\u002Fpress-releases\u002F2026\u002Flloyds-banking-group\u002Fai-driven-benefits-2026.html","Lloyds Banking Group expects over £100 million in value from next‑generation AI in 2026","https:\u002F\u002Fweb.archive.org\u002Fweb\u002F20260129171626\u002Fhttps:\u002F\u002Fwww.lloydsbankinggroup.com\u002Fmedia\u002Fpress-releases\u002F2026\u002Flloyds-banking-group\u002Fai-driven-benefits-2026.html",{"level":58,"checkedAt":97},"2026-09-27","B","lloyds-banking-group-ai-complaints-processing",[101],{"slug":68,"title":102},"AI agent for complaints recognition, investigation and response",{"title":104,"useCases":105,"organization":107,"vendors":108,"summary":112,"stage":24,"year":72,"channels":113,"languages":114,"metrics":115,"outcomeDisclosed":12,"sources":116,"verification":120,"grade":60,"id":121,"useCaseTitles":122},"Lloyds Banking Group: faster income verification in mortgage applications",[106],"conversational-loan-application-intake",{"name":6,"anonymized":13,"country":7,"region":8,"industry":9,"wikidata":10},[109],{"name":110,"role":111},"Google Cloud","platform","Lloyds Banking Group uses Vertex AI to scale machine learning work across more than 300 data scientists and AI developers. In the same entry Google Cloud reports that the bank cut income verification in mortgage applications from days to seconds and has put 18 generative AI systems into production. This is back office work at the application stage, not a customer facing assistant.",[],[29],[],[117],{"url":118,"title":119,"publisher":110},"https:\u002F\u002Fcloud.google.com\u002Ftransform\u002F101-real-world-generative-ai-use-cases-from-industry-leaders","1,302 real-world gen AI use cases from the world's leading organizations",{"level":58,"checkedAt":97},"lloyds-mortgage-income-verification",[123],{"slug":106,"title":124},"Conversational AI for loan application intake",1794496906616]