[{"data":1,"prerenderedAt":92},["ShallowReactive",2],{"uc-org-ing":3},{"organization":4,"includeUnpublished":13,"evidence":14},{"slug":5,"name":6,"country":7,"region":8,"industry":9,"wikidata":10,"records":11,"useCases":11,"indexable":12},"ing","ING","NL","europe","banking","Q645708",3,true,false,[15,41,68],{"title":16,"useCases":17,"organization":19,"vendors":20,"summary":21,"stage":22,"year":23,"channels":24,"languages":26,"metrics":27,"outcomeDisclosed":13,"sources":28,"verification":33,"grade":36,"id":37,"useCaseTitles":38},"ING Netherlands: agentic assistant for mortgage applications",[18],"mortgage-underwriting-decision-engine",{"name":6,"anonymized":13,"country":7,"region":8,"industry":9},[],"ING piloted an agentic AI assistant in March 2026 for mortgage applications that would normally need manual assessment, and announced in June 2026 that it is being implemented and scaled in the Netherlands. The agent analyses the application, helps explain possible outcomes and suggests ways to move the case forward. An ING employee stays responsible for the assessment and makes the final decision on every application. ING publishes no speed or volume figures yet.","production",2026,[25],"internal-tools",[],[],[29],{"url":30,"title":31,"publisher":6,"date":32},"https:\u002F\u002Fing.com\u002Fnews\u002F2026\u002Fhow-ing-uses-agentic-ai-to-speed-up-mortgage-decisions.html","How ING uses agentic AI to speed up mortgage decisions","2026-06-08",{"level":34,"checkedAt":35},"source-verified","2026-11-11","B","ing-agentic-mortgage-assistant",[39],{"slug":18,"title":40},"AI mortgage underwriting decision engine",{"title":42,"useCases":43,"organization":45,"vendors":46,"summary":52,"stage":53,"year":23,"channels":54,"languages":55,"metrics":56,"outcomeDisclosed":13,"sources":57,"verification":62,"grade":36,"id":64,"useCaseTitles":65},"ING: agentic card payment in production with Worldline and Mastercard",[44],"agentic-payment-initiation",{"name":6,"anonymized":13,"country":7,"region":8,"industry":9,"wikidata":10},[47,50],{"name":48,"role":49},"Worldline","platform",{"name":51,"role":49},"Mastercard","Worldline, ING and Mastercard completed a live agentic card payment in production between an ING cardholder and a merchant in the Netherlands, on infrastructure that also runs in Belgium. A merchant's AI agent found concert tickets within a defined budget, presented a selection and paid only after the shopper gave explicit approval. The transaction carries identifiers that mark it as agentic, so ING as issuer keeps control through authentication and authorization. The parties call it a pilot and name recurring transactions and delegated purchases within predefined parameters as next use cases. No outcome figures are disclosed.","pilot",[],[],[],[58],{"url":59,"title":60,"publisher":61},"https:\u002F\u002Fnewsroom.mastercard.com\u002Fnews\u002Feurope\u002Fen\u002Fnewsroom\u002Fpress-releases\u002Fen\u002F2026\u002Fworldline-ing-and-mastercard-complete-a-live-end-to-end-european-agentic-payment-in-production\u002F","Worldline, ING and Mastercard complete a live end-to-end European agentic payment in production","Mastercard Newsroom",{"level":34,"checkedAt":63},"2026-09-27","ing-worldline-agentic-payment-in-production",[66],{"slug":44,"title":67},"AI agent for payment initiation within a customer mandate",{"title":69,"useCases":70,"organization":72,"vendors":73,"summary":74,"stage":53,"year":75,"channels":76,"languages":77,"metrics":78,"outcomeDisclosed":13,"sources":79,"verification":85,"grade":87,"id":88,"useCaseTitles":89},"ING: agentic AI redesigns KYC reviews around data the bank already has",[71],"perpetual-kyc",{"name":6,"anonymized":13,"country":7,"region":8,"industry":9,"wikidata":10},[],"ING is rebuilding its customer due diligence and know your customer workflow so that reviews draw first on public source and behavioral data the bank already holds, instead of sending clients a new questionnaire every review cycle. ING chief operating officer Marnix van Stiphout says that of the roughly 100 questions in a standard due diligence review, the model can probably answer 70 or 80 from existing public source and behavioral data, cutting the need to call or email customers for extra information, while people focus on the cases that carry real risk.",2025,[],[],[],[80],{"url":81,"title":82,"publisher":83,"date":84},"https:\u002F\u002Fwww.computerweekly.com\u002Fnews\u002F366626743\u002FING-Bank-transforming-operations-through-agentic-AI","ING Bank transforming operations through agentic AI","Computer Weekly","2025-07-01",{"level":34,"checkedAt":86},"2026-09-30","C","ing-agentic-ai-kyc-existing-data",[90],{"slug":71,"title":91},"AI for perpetual KYC and event driven customer due diligence",1794393628552]