[{"data":1,"prerenderedAt":138},["ShallowReactive",2],{"uc-org-hm-revenue-and-customs":3},{"organization":4,"includeUnpublished":12,"evidence":13},{"slug":5,"name":6,"country":7,"region":8,"industry":9,"records":10,"useCases":10,"indexable":11},"hm-revenue-and-customs","HM Revenue and Customs","GB","europe","government",3,true,false,[14,58,102],{"title":15,"useCases":16,"organization":18,"vendors":19,"summary":23,"stage":24,"year":25,"channels":26,"languages":28,"metrics":30,"outcomeDisclosed":11,"sources":45,"verification":50,"grade":53,"id":54,"useCaseTitles":55},"HM Revenue and Customs: VAT Return Analysis Tool with anomaly detection for compliance checks",[17],"tax-compliance-risk-scoring",{"name":6,"anonymized":12,"country":7,"region":8,"industry":9},[20],{"name":21,"role":22},"In house (HMRC Data Science Analytics)","in-house","HMRC's VAT Return Analysis Tool brings a VAT trader's entity, ledger and return data for the most recent seven years into one interactive view for VAT officers, and uses a classical statistical model (seasonal trend decomposition with an interquartile range rule) to flag anomalous values in the return history. Officers use it to prepare and carry out compliance checks; the tool makes no decisions, and any assessment is made by an officer and can be appealed through the normal route. HMRC's transparency record says around 5,500 officers are licensed and the tool is used about 1,500 times a day.","scaled",2025,[27],"internal-tools",[29],"en",[31,40],{"kpi":32,"value":33,"unit":34,"qualifier":35,"period":36,"claimant":37,"quote":38,"sourceUrl":39},"users-served",5500,"count","approximately","licensed VAT officers","organization","Around 5,500 officers have a license to use the tool as part of their VAT compliance work.","https://www.gov.uk/algorithmic-transparency-records/hmrc-vat-return-analysis-tool",{"kpi":41,"value":42,"unit":34,"qualifier":35,"period":43,"claimant":37,"quote":44,"sourceUrl":39},"interactions-handled",1500,"per day","There are ~1,500 daily uses of the tool.",[46],{"url":39,"title":47,"publisher":48,"date":49},"HMRC: VAT Return Analysis Tool (algorithmic transparency record)","GOV.UK","2025-12-16",{"level":51,"checkedAt":52},"source-verified","2026-09-27","B","hmrc-vat-return-analysis-tool",[56],{"slug":17,"title":57},"AI for tax compliance risk scoring and audit selection",{"title":59,"useCases":60,"organization":62,"vendors":63,"summary":67,"stage":24,"year":25,"channels":68,"languages":70,"metrics":71,"outcomeDisclosed":11,"sources":91,"verification":96,"grade":53,"id":98,"useCaseTitles":99},"HMRC: Ask HMRC online digital assistant with webchat escalation",[61],"tax-questions-and-filing-assistant",{"name":6,"anonymized":12,"country":7,"region":8,"industry":9},[64],{"name":65,"role":66},"Microsoft (formerly Nuance)","platform","HMRC's digital assistant answers tax questions typed in plain language, matching them to intents with natural language understanding and replying with non personalised answers that link to GOV.UK guidance. It covers 60 of HMRC's more than 120 taxes, asks the user to choose between likely meanings when unsure, and needs no login. Complex questions escalate to webchat with a human adviser, who sees the whole prior conversation and only continues after identity and verification checks.",[69],"web-chat",[29],[72,78,85],{"kpi":41,"value":73,"unit":34,"qualifier":74,"period":75,"claimant":37,"quote":76,"sourceUrl":77},5480000,"at-least","tax year 2024/25 to 6 March 2025","The digital assistant has had 5.48m interactions in the tax year 2024/25 (to date as at 6 March 2025).","https://www.gov.uk/algorithmic-transparency-records/hmrc-ask-hmrc-online",{"kpi":79,"value":80,"unit":81,"qualifier":82,"period":83,"claimant":37,"quote":84,"sourceUrl":77},"accuracy",83.03,"percent","exact","NLU test set, March 2025, known intents","83.03% on known intents",{"kpi":86,"value":87,"unit":81,"qualifier":82,"period":88,"baseline":89,"claimant":37,"quote":90,"sourceUrl":77},"contact-deflection",20,"webchat escalations to an adviser, tax year 2024/25 to 6 March 2025","escalations in the 2023/24 tax year","For webchat, 909,000 users have escalated to speak to an adviser in the tax year 2024/25 (to date as at 6 March 2025). That is a 20% decrease on the 2023/24 tax year.",[92],{"url":77,"title":93,"publisher":94,"date":95},"HMRC: Ask HMRC online","GOV.UK (Algorithmic Transparency Recording Standard)","2025-06-26",{"level":51,"checkedAt":97},"2026-09-26","hmrc-ask-hmrc-digital-assistant",[100],{"slug":61,"title":101},"AI assistant for tax questions and filing support",{"title":103,"useCases":104,"organization":106,"vendors":107,"summary":110,"stage":111,"year":25,"channels":112,"languages":113,"metrics":114,"outcomeDisclosed":11,"sources":127,"verification":131,"grade":133,"id":134,"useCaseTitles":135},"HMRC: intelligent document processing for handwritten tax forms",[105],"intelligent-document-processing",{"name":6,"anonymized":12,"country":7,"region":8,"industry":9},[108],{"name":109,"role":66},"Hyperscience","HM Revenue and Customs (HMRC), the UK's tax authority, receives thousands of handwritten and paper tax forms a day, such as agent authorizations, refund claims and tax credit transfers, that took over an hour per document to review manually and drove processing times of up to 45 days. HMRC deployed Hyperscience's intelligent document processing platform, on premises to meet UK government standards, to extract data from the forms with machine learning models trained on them and route only low confidence fields to a person. It reports that most forms are now processed in a day or less, and that it redeployed more than 300 staff to higher value work.","production",[27],[29],[115,123],{"kpi":116,"value":117,"unit":81,"qualifier":35,"period":118,"baseline":119,"claimant":120,"quote":121,"sourceUrl":122},"processing-time-reduction",97,"undated vendor case study","Up to 45 days, or over an hour of manual review per document","vendor","Document processing times have dropped from up to 45 days to just 1 day in many cases.","https://www.hyperscience.ai/resource/from-45-days-to-1-government-department-slashes-tax-form-processing-times-with-hyperscience/",{"kpi":79,"value":124,"unit":81,"qualifier":82,"period":118,"baseline":125,"claimant":120,"quote":126,"sourceUrl":122},99,"Inconsistent, before the deployment","99%",[128],{"url":122,"title":129,"publisher":109,"archivedUrl":130},"From 45 Days to 1: HMRC Slashes Tax Form Processing Times with Hyperscience","https://web.archive.org/web/20250427030638/https://www.hyperscience.ai/resource/from-45-days-to-1-government-department-slashes-tax-form-processing-times-with-hyperscience/",{"level":51,"checkedAt":132},"2026-09-29","C","hmrc-hyperscience-tax-form-processing",[136],{"slug":105,"title":137},"AI document intelligence for unstructured forms and documents",1790783101725]