[{"data":1,"prerenderedAt":113},["ShallowReactive",2],{"uc-org-government-technology-agency-of-singapore":3},{"organization":4,"includeUnpublished":13,"evidence":14},{"slug":5,"name":6,"country":7,"region":8,"industry":9,"wikidata":10,"records":11,"useCases":11,"indexable":12},"government-technology-agency-of-singapore","Government Technology Agency of Singapore","SG","asia-pacific","government","Q54321751",3,true,false,[15,57,86],{"title":16,"useCases":17,"organization":19,"vendors":20,"summary":23,"stage":24,"year":25,"channels":26,"languages":28,"metrics":30,"outcomeDisclosed":12,"sources":40,"verification":49,"grade":52,"id":53,"useCaseTitles":54},"GovTech Singapore: Pair AI assistant for public officers",[18],"civil-servant-drafting-copilot",{"name":6,"anonymized":13,"country":7,"region":8,"industry":9,"wikidata":10},[21],{"name":6,"role":22},"in-house","Pair is GovTech's government grade AI assistant, available on all government issued devices for drafting emails, summarizing documents, running data analysis and producing first cut meeting minutes, with data kept inside government infrastructure. In June 2026 GovTech said that more than half of Singapore's 150,000 public officers use it regularly. The figure comes from a news report that quotes GovTech, so the grade is C until a GovTech page states it.","scaled",2026,[27],"internal-tools",[29],"en",[31],{"kpi":32,"value":33,"unit":34,"qualifier":35,"period":36,"claimant":37,"quote":38,"sourceUrl":39},"employee-adoption",50,"percent","at-least","regular use, as reported in June 2026","organization","Already, more than half of Singapore’s 150,000 public officers regularly use Pair, the Government’s AI chatbot, to enhance their productivity, writing and research, said GovTech.","https:\u002F\u002Fwww.thestar.com.my\u002Faseanplus\u002Faseanplus-news\u002F2026\u002F06\u002F02\u002Fsingapore-to-create-a-registry-of-ai-agents-for-150000-public-officers-amid-ai-push",[41,45],{"url":39,"title":42,"publisher":43,"date":44},"Singapore to create a registry of AI agents for 150,000 public officers amid AI push","The Star","2026-06-02",{"url":46,"title":47,"publisher":48},"https:\u002F\u002Fwww.tech.gov.sg\u002Ftechnews\u002Fhow-govtech-uses-ai-to-enhance-digital-public-services\u002F","AI Applications in Government: Use Cases & Public Services","GovTech Singapore",{"level":50,"checkedAt":51},"source-verified","2026-11-12","C","govtech-singapore-pair-public-officer-assistant",[55],{"slug":18,"title":56},"AI drafting copilot for civil servants for correspondence, briefings and ministerial replies",{"title":58,"useCases":59,"organization":61,"vendors":62,"summary":64,"stage":65,"year":25,"channels":66,"languages":67,"metrics":68,"outcomeDisclosed":12,"sources":77,"verification":80,"grade":81,"id":82,"useCaseTitles":83},"GovTech Singapore: Transcribe speech to text for public officers and Parliament",[60],"audio-and-video-transcription-and-captioning",{"name":6,"anonymized":13,"country":7,"region":8,"industry":9,"wikidata":10},[63],{"name":48,"role":22},"GovTech Singapore offers Transcribe, a speech to text platform that gives public officers live transcriptions of interviews, speeches and meetings, built for confidential government data and available on the internet and the intranet. It was first used in Parliament sittings, where GovTech says the staff time for processing a 15 minute transcript fell from 2.5 hours to 1.5 hours, which the page states as a 40 percent cut in processing time for parliamentary transcripts. The page does not give an overall adoption figure.","production",[27],[29],[69],{"kpi":70,"value":71,"unit":34,"qualifier":72,"period":73,"baseline":74,"claimant":37,"quote":75,"sourceUrl":76},"handling-time-reduction",40,"exact","parliamentary transcripts, first use in Parliament sittings","2.5 staff hours to process each 15 minute transcript","Reduced processing time for parliamentary transcripts by 40%.","https:\u002F\u002Fwww.tech.gov.sg\u002Fproducts-and-services\u002Ffor-government-agencies\u002Fproductivity-and-marketing\u002Ftranscribe\u002F",[78],{"url":76,"title":79,"publisher":48},"Transcribe",{"level":50,"checkedAt":51},"B","singapore-govtech-transcribe-parliament-transcripts",[84],{"slug":60,"title":85},"AI transcription, subtitles and captions for audio and video",{"title":87,"useCases":88,"organization":90,"vendors":91,"summary":93,"stage":24,"year":94,"channels":95,"languages":98,"metrics":99,"outcomeDisclosed":12,"sources":106,"verification":108,"grade":81,"id":109,"useCaseTitles":110},"GovTech Singapore: OneService chatbot for municipal case reporting",[89],"non-emergency-service-request-routing",{"name":6,"anonymized":13,"country":7,"region":8,"industry":9,"wikidata":10},[92],{"name":6,"role":22},"The OneService chatbot has run since 2021 on WhatsApp and Telegram. Residents report municipal issues such as neighborhood cleanliness and facility breakdowns in conversation, and the AI extracts case details, predicts the category and routes the case to the responsible agency. GovTech states that it handles over 30,000 cases a month, which it says translates to roughly 2,000 man hours saved and resolution times cut by up to two working days, without extra headcount.",2021,[96,97],"whatsapp","social-messaging",[],[100],{"kpi":101,"value":102,"unit":103,"qualifier":35,"period":104,"claimant":37,"quote":105,"sourceUrl":46},"interactions-handled",30000,"count","per month","The chatbot handles over 30,000 cases a month, automating case detail extraction, category prediction, and agency routing.",[107],{"url":46,"title":47,"publisher":48},{"level":50,"checkedAt":51},"govtech-singapore-oneservice-chatbot",[111],{"slug":89,"title":112},"AI for non emergency service requests and 311 routing",1794572868004]