[{"data":1,"prerenderedAt":125},["ShallowReactive",2],{"uc-org-emirates-nbd":3},{"organization":4,"includeUnpublished":13,"evidence":14},{"slug":5,"name":6,"country":7,"region":8,"industry":9,"wikidata":10,"records":11,"useCases":11,"indexable":12},"emirates-nbd","Emirates NBD","AE","middle-east","banking","Q5372575",3,true,false,[15,48,95],{"title":16,"useCases":17,"organization":19,"vendors":20,"summary":26,"stage":27,"year":28,"channels":29,"languages":31,"metrics":33,"outcomeDisclosed":13,"sources":34,"verification":40,"grade":43,"id":44,"useCaseTitles":45},"Emirates NBD: bank led AI Travel Assistant with Visa and Tripadvisor",[18],"travel-and-hotel-booking-concierge",{"name":6,"anonymized":13,"country":7,"region":8,"industry":9,"wikidata":10},[21,24],{"name":22,"role":23},"Tripadvisor","platform",{"name":25,"role":23},"Visa","In October 2026 Emirates NBD launched a conversational AI Travel Assistant, built with Visa and Tripadvisor and described by the bank as the first bank led tool of its kind in the UAE. Users describe their preferences, budget and travel style and receive itineraries, destination recommendations and local tips, drawing on Tripadvisor's reviews and listings with extra customization for the 15 destinations UAE travelers favor most. The assistant also surfaces relevant Visa cardholder offers such as hotel discounts. It is free, in English, and needs no bank login or account. It plans trips and shows offers but the release does not say it completes bookings.","production",2026,[30],"web-chat",[32],"en",[],[35],{"url":36,"title":37,"publisher":38,"date":39},"https:\u002F\u002Fwww.zawya.com\u002Fen\u002Fpress-release\u002Fcompanies-news\u002Femirates-nbd-elevates-customer-travel-experience-with-launch-of-uaes-first-bank-led-ai-travel-assistant-in-collaboration-with-visa-and-tripadvisor-1509819","Emirates NBD elevates customer travel experience with launch of UAE's first bank-led AI Travel Assistant in collaboration with Visa and Tripadvisor","Zawya (Emirates NBD press release)","2026-10-05",{"level":41,"checkedAt":42},"source-verified","2026-10-14","B","emirates-nbd-ai-travel-assistant-visa-tripadvisor",[46],{"slug":18,"title":47},"AI travel and hotel booking concierge",{"title":49,"useCases":50,"organization":52,"vendors":53,"summary":56,"stage":27,"year":57,"channels":58,"languages":59,"metrics":60,"outcomeDisclosed":12,"sources":80,"verification":89,"grade":43,"id":91,"useCaseTitles":92},"Emirates NBD: AI video interviewing for volume hiring with HireVue",[51],"recruitment-screening-and-interview-scheduling",{"name":6,"anonymized":13,"country":7,"region":8,"industry":9,"wikidata":10},[54],{"name":55,"role":23},"HireVue","Emirates NBD, facing up to 10,000 applications for a single role, partnered with HireVue to move high volume hiring in retail, customer service and sales to asynchronous video assessments on HireVue's AI hiring platform, focusing on skills and potential rather than academic background. Jonathan Mears, then the bank's Group Head of Talent Acquisition, said the goal was to make the hiring process smooth for candidates while freeing recruiters for higher value work. Speaking at UNLEASH World 2025, Mears reported the results since the new process went live.",2025,[],[],[61,70,75],{"kpi":62,"value":63,"unit":64,"qualifier":65,"period":66,"claimant":67,"quote":68,"sourceUrl":69},"hours-saved",8000,"hours","exact","since going live in January","organization","The bank has saved 8,000 hours and $400,000 in interviews, cut the time to offer by 80%, and boosted candidate NPS by 100% since going live in January.","https:\u002F\u002Fwww.unleash.ai\u002Funleash-world\u002Finterview\u002Fhow-emirates-nbd-used-ai-to-save-8000-hours-and-400k-on-job-interviews",{"kpi":71,"value":72,"unit":73,"currency":74,"qualifier":65,"period":66,"claimant":67,"quote":68,"sourceUrl":69},"cost-savings",400000,"currency","USD",{"kpi":76,"value":77,"unit":78,"qualifier":65,"period":66,"baseline":79,"claimant":67,"quote":68,"sourceUrl":69},"processing-time-reduction",80,"percent","time to offer before the new process",[81,85],{"url":69,"title":82,"publisher":83,"archivedUrl":84},"How Emirates NBD used AI to save 8,000 hours and $400k on job interviews","UNLEASH","https:\u002F\u002Fweb.archive.org\u002Fweb\u002F20260310121939\u002Fhttps:\u002F\u002Fwww.unleash.ai\u002Funleash-world\u002Fhow-emirates-nbd-used-ai-to-save-8000-hours-and-400k-on-job-interviews\u002F",{"url":86,"title":87,"publisher":55,"date":88},"https:\u002F\u002Fwww.hirevue.com\u002Fpress-release\u002Femirates-nbd-partners-with-hirevue-to-revolutionize-recruitment-and-enhance-employee-experience","Emirates NBD Partners with HireVue to Revolutionize Recruitment and Enhance Employee Experience","2024-12-04",{"level":41,"checkedAt":90},"2026-09-30","emirates-nbd-hirevue-recruitment-screening",[93],{"slug":51,"title":94},"AI for recruitment screening and interview scheduling",{"title":96,"useCases":97,"organization":99,"vendors":100,"summary":103,"stage":27,"year":104,"channels":105,"languages":106,"metrics":107,"outcomeDisclosed":12,"sources":116,"verification":120,"grade":43,"id":121,"useCaseTitles":122},"Emirates NBD Liv.: Olivia conversational chatbot built with Kasisto",[98],"account-and-card-servicing-agent",{"name":6,"anonymized":13,"country":7,"region":8,"industry":9,"wikidata":10},[101],{"name":102,"role":23},"Kasisto","Liv., the digital bank of Emirates NBD, launched Olivia in March 2019, a conversational chatbot built on Kasisto's KAI Banking platform. Olivia answers questions about Liv.'s banking and lifestyle offers, including how much a customer spent last month on groceries or in restaurants, explains how to make a local transfer or block a card, and hands the conversation to a Liv. agent when the customer prefers. During a mentorship program before the launch it handled more than 80,000 customer questions, which the bank used to train it on how UAE customers phrase requests.",2019,[],[32],[108],{"kpi":109,"value":110,"unit":111,"qualifier":112,"period":113,"claimant":67,"quote":114,"sourceUrl":115},"interactions-handled",80000,"count","at-least","During the mentorship programme before launch","During the mentorship programme, Olivia was able to offer instant assistance to over 80,000 customer questions, while learning and incorporating additional nuances of natural language based communication of UAE customers.","https:\u002F\u002Fwww.emiratesnbd.com\u002Fen\u002Fmedia-center\u002Fliv-introduces-olivia-aipowered-chatbot",[117],{"url":115,"title":118,"publisher":6,"date":119},"Liv. introduces Olivia AI-powered chatbot","2019-03-27",{"level":41,"checkedAt":42},"emirates-nbd-liv-olivia-kasisto-chatbot",[123],{"slug":98,"title":124},"AI agent for account and card servicing",1792049869194]