[{"data":1,"prerenderedAt":145},["ShallowReactive",2],{"uc-org-banco-santander":3},{"organization":4,"includeUnpublished":14,"evidence":15},{"slug":5,"name":6,"country":7,"region":8,"industry":9,"wikidata":10,"records":11,"useCases":12,"indexable":13},"banco-santander","Banco Santander","ES","europe","banking","Q6496310",4,3,true,false,[16,45,72,116],{"title":17,"useCases":18,"organization":20,"vendors":22,"summary":26,"stage":27,"year":28,"channels":29,"languages":30,"metrics":31,"outcomeDisclosed":14,"sources":32,"verification":37,"grade":40,"id":41,"useCaseTitles":42},"Banco Santander and Visa: first agentic payments across five Latin American markets",[19],"agentic-payment-initiation",{"name":6,"anonymized":14,"country":7,"region":21,"industry":9,"wikidata":10},"latin-america",[23],{"name":24,"role":25},"Visa","platform","Banco Santander and Visa completed Santander's first controlled pilot of agentic commerce transactions in Latin America, with credentials from Argentina, Brazil, Chile, Mexico and Uruguay and powered by Visa Intelligent Commerce. AI agents bought books in four of the markets and chocolates in Brazil. The pilot tested consent capture, secure data handling and interoperability across merchants and payment networks, inside Visa's and Santander's regulated payment framework. No volumes or outcome figures are disclosed.","pilot",2026,[],[],[],[33],{"url":34,"title":35,"publisher":6,"date":36},"https:\u002F\u002Fwww.santander.com\u002Fen\u002Fpress-room\u002Fpress-releases\u002F2026\u002F03\u002Fsantander-and-visa-deliver-latin-americas-first-end-to-end-payments-powered-by-ai-agents","Santander and Visa Deliver Latin America’s First End-to-End Payments Powered by AI Agents","2026-03-12",{"level":38,"checkedAt":39},"source-verified","2026-10-14","B","santander-visa-latin-america-agentic-pilot",[43],{"slug":19,"title":44},"AI agent for payment initiation within a customer mandate",{"title":46,"useCases":47,"organization":48,"vendors":49,"summary":55,"stage":27,"year":28,"channels":56,"languages":57,"metrics":58,"outcomeDisclosed":14,"sources":59,"verification":67,"grade":40,"id":69,"useCaseTitles":70},"Banco Santander: first live payment executed by an AI agent in Europe, with Mastercard Agent Pay",[19],{"name":6,"anonymized":14,"country":7,"region":8,"industry":9,"wikidata":10},[50,52],{"name":51,"role":25},"Mastercard",{"name":53,"role":54},"PayOS","integrator","Banco Santander and Mastercard announced a live payment from start to finish that was initiated and executed by an AI agent, run in a controlled environment through Santander's live payments infrastructure using Mastercard Agent Pay, with PayOS orchestrating the transaction. The model lets agents pay on behalf of customers within predefined limits and permissions, and the aim was to validate the bank's operational and control framework under real conditions. The release calls it a pilot that is not a commercial rollout; Santander will now move into extended testing and scaling. No outcome figures are disclosed.",[],[],[],[60,64],{"url":61,"title":62,"publisher":63},"https:\u002F\u002Fnewsroom.mastercard.com\u002Fnews\u002Feurope\u002Fen\u002Fnewsroom\u002Fpress-releases\u002Fen\u002F2026\u002Fsantander-and-mastercard-complete-europe-s-first-live-end-to-end-payment-executed-by-an-ai-agent\u002F","Santander and Mastercard complete Europe's first live end-to-end payment executed by an AI agent","Mastercard Newsroom",{"url":65,"title":62,"publisher":6,"date":66},"https:\u002F\u002Fwww.santander.com\u002Fen\u002Fpress-room\u002Fpress-releases\u002F2026\u002F03\u002Fsantander-and-mastercard-complete-europes-first-live-end-to-end-payment-executed-by-an-ai-agent","2026-03-02",{"level":38,"checkedAt":68},"2026-09-26","santander-mastercard-agent-pay-live-payment",[71],{"slug":19,"title":44},{"title":73,"useCases":74,"organization":76,"vendors":77,"summary":78,"stage":79,"year":80,"channels":81,"languages":84,"metrics":86,"outcomeDisclosed":13,"sources":102,"verification":110,"grade":40,"id":112,"useCaseTitles":113},"Santander: AI copilots in contact centers and speech analytics in Spain",[75],"live-agent-assist",{"name":6,"anonymized":14,"country":7,"region":8,"industry":9,"wikidata":10},[],"Santander says AI copilots support more than 40% of its contact center interactions. In Spain its speech analytics solution processes 10 million voice calls a year and fills the CRM systems automatically, which the bank says frees more than 100,000 hours a year for higher value work. The figures come from the bank's own story on its data and AI strategy of August 2025.","scaled",2025,[82,83],"voice","agent-desktop",[85],"Spanish",[87,96],{"kpi":88,"value":89,"unit":90,"qualifier":91,"period":92,"claimant":93,"quote":94,"sourceUrl":95},"hours-saved",100000,"hours","at-least","per year, speech analytics in Spain","organization","In Spain, Speech Analytics processes 10 million voice calls annually, auto-filling CRM systems to improve customer service and freeing over 100,000 hours annually for higher-value work.","https:\u002F\u002Fwww.santander.com\u002Fen\u002Fstories\u002Fsantander-data-ai-first-strategy-accelerates-through-openai-collaboration",{"kpi":97,"value":98,"unit":99,"qualifier":100,"period":101,"claimant":93,"quote":94,"sourceUrl":95},"interactions-handled",10000000,"count","exact","voice calls processed per year by speech analytics in Spain",[103,105],{"url":95,"title":104,"publisher":6},"Santander’s data & AI-first strategy accelerates through OpenAI collaboration",{"url":106,"title":107,"publisher":108,"date":109},"https:\u002F\u002Fwww.cio.com\u002Farticle\u002F4038926\u002Fsantander-se-apalanca-en-la-tecnologia-de-openai-para-convertirse-en-un-banco-nativo-en-ia.html","Santander se apalanca en la tecnología de OpenAI para convertirse en un banco nativo en IA","CIO España","2025-08-13",{"level":38,"checkedAt":111},"2026-11-12","santander-contact-centre-copilots-and-speech-analytics",[114],{"slug":75,"title":115},"Real time AI assist for contact center agents",{"title":117,"useCases":118,"organization":120,"vendors":121,"summary":122,"stage":79,"year":80,"channels":123,"languages":125,"metrics":126,"outcomeDisclosed":13,"sources":137,"verification":140,"grade":40,"id":141,"useCaseTitles":142},"Santander: AI tools for more than 6,000 developers",[119],"developer-coding-assistant",{"name":6,"anonymized":14,"country":7,"region":8,"industry":9,"wikidata":10},[],"Santander says more than 6,000 of its developers already use AI tools, with productivity up 20 to 30% in some tasks, which speeds delivery and frees time for strategic work. The statement is part of the bank's own story on its data and AI strategy of August 2025; the tools are not named.",[124],"internal-tools",[],[127,132],{"kpi":128,"value":129,"unit":99,"qualifier":91,"period":130,"claimant":93,"quote":131,"sourceUrl":95},"users-served",6000,"developers using AI tools, August 2025","Over 6,000 developers already use AI tools, increasing productivity by 20–30% for some tasks, letting teams accelerate delivery and focus on strategic and human-centric work.",{"kpi":133,"value":134,"unit":135,"qualifier":91,"period":136,"claimant":93,"quote":131,"sourceUrl":95},"productivity-gain",20,"percent","in some tasks, reported August 2025 as a range of 20 to 30%",[138,139],{"url":95,"title":104,"publisher":6},{"url":106,"title":107,"publisher":108,"date":109},{"level":38,"checkedAt":111},"santander-developer-ai-tools",[143],{"slug":119,"title":144},"AI coding assistant for software developers",1794572866381]