[{"data":1,"prerenderedAt":139},["ShallowReactive",2],{"uc-org-banco-bradesco":3},{"organization":4,"includeUnpublished":13,"evidence":14},{"slug":5,"name":6,"country":7,"region":8,"industry":9,"wikidata":10,"records":11,"useCases":11,"indexable":12},"banco-bradesco","Banco Bradesco","BR","latin-america","banking","Q806181",3,true,false,[15,58,106],{"title":16,"useCases":17,"organization":19,"vendors":20,"summary":24,"stage":25,"year":26,"channels":27,"languages":29,"metrics":31,"outcomeDisclosed":12,"sources":45,"verification":50,"grade":53,"id":54,"useCaseTitles":55},"Banco Bradesco: AILA generative AI assistant for the audit process",[18],"internal-audit-copilot",{"name":6,"anonymized":13,"country":7,"region":8,"industry":9,"wikidata":10},[21],{"name":22,"role":23},"Microsoft (Azure OpenAI)","platform","Bradesco built AILA, an assistant on Azure OpenAI that supports its audit process across planning, reporting, drafting and proofreading, and root cause analysis. Microsoft reports efficiency and time savings for each of those steps in a customer story round up, without stating the measurement method or period.","production",2025,[28],"internal-tools",[30],"pt",[32,41],{"kpi":33,"value":34,"unit":35,"qualifier":36,"baseline":37,"claimant":38,"quote":39,"sourceUrl":40},"productivity-gain",65,"percent","exact","audit planning efficiency before AILA","vendor","With AILA, they achieved 65% more efficiency in audit planning, 55% less time in reporting, 50% less time writing\u002Fproofreading, and improved the identification of the root cause of problems by reducing the time required for this step by 20%.","https:\u002F\u002Fwww.microsoft.com\u002Fen-us\u002Fmicrosoft-cloud\u002Fblog\u002F2025\u002F07\u002F24\u002Fai-powered-success-with-1000-stories-of-customer-transformation-and-innovation\u002F",{"kpi":42,"value":43,"unit":35,"qualifier":36,"baseline":44,"claimant":38,"quote":39,"sourceUrl":40},"handling-time-reduction",55,"time spent in the audit reporting phase before AILA",[46],{"url":40,"title":47,"publisher":48,"date":49},"AI-powered success, with more than 1,000 stories of customer transformation and innovation","Microsoft Cloud Blog","2025-07-24",{"level":51,"checkedAt":52},"source-verified","2026-09-27","C","banco-bradesco-aila-audit-assistant",[56],{"slug":18,"title":57},"Generative AI copilot for internal audit",{"title":59,"useCases":60,"organization":62,"vendors":64,"summary":69,"stage":70,"year":26,"channels":71,"languages":74,"metrics":75,"outcomeDisclosed":12,"sources":91,"verification":99,"grade":101,"id":102,"useCaseTitles":103},"Bradesco: BIA generative AI virtual assistant resolves first level customer contact",[61],"account-and-card-servicing-agent",{"name":63,"anonymized":13,"country":7,"region":8,"industry":9,"wikidata":10},"Bradesco",[65,67],{"name":63,"role":66},"in-house",{"name":68,"role":23},"IBM","BIA is Bradesco's virtual assistant, launched in 2016 on IBM Watson. It added Pix transactions in 2022 and has run on the bank's own platform, called Bridge, since 2024. The head of Bradesco Experience told an October 2025 conference that generative AI resolves 82 percent of first level customer demands, and that more than 10 million customers use BIA. The bank limits the assistant's scope with guardrails because customers raise topics outside banking.","scaled",[72,73],"mobile-app","web-chat",[30],[76,83],{"kpi":77,"value":78,"unit":35,"qualifier":36,"period":79,"claimant":80,"quote":81,"sourceUrl":82},"containment-rate",82,"first level customer service, as stated at the Bloomberg Línea Summit 2025","organization","A taxa de resolução de demandas chega a 82% no primeiro nível de atendimento ao cliente do banco com uso de inteligência artificial generativa, segundo contou Patricia Kessler, diretora do Bradesco Experience, no painel “IA que Impulsiona os Negócios”, no Bloomberg Línea Summit 2025, em São Paulo.","https:\u002F\u002Fwww.bloomberglinea.com.br\u002Fnegocios\u002Fia-generativa-resolve-82-dos-atendimentos-iniciais-no-bradesco-diz-diretora\u002F",{"kpi":84,"value":85,"unit":86,"qualifier":87,"period":88,"claimant":80,"quote":89,"sourceUrl":90},"users-served",10000000,"count","at-least","customers using BIA, as stated in October 2025","A diretora afirma que mais de 10 milhões de clientes utilizam a BIA, o chat com IA da instituição, desenvolvido em 2016 e operado com IBM Watson.","https:\u002F\u002Fwww.baguete.com.br\u002Fnoticias\u002Fbradesco-resolve-mais-de-80-dos-casos-com-ia",[92,96],{"url":82,"title":93,"publisher":94,"date":95},"IA generativa resolve 82% dos atendimentos iniciais no Bradesco, diz diretora","Bloomberg Línea","2025-10-29",{"url":90,"title":97,"publisher":98},"Bradesco resolve mais de 80% dos casos com IA","Baguete",{"level":51,"checkedAt":100},"2026-11-12","B","bradesco-bia-virtual-assistant",[104],{"slug":61,"title":105},"AI agent for account and card servicing",{"title":107,"useCases":108,"organization":110,"vendors":111,"summary":113,"stage":25,"year":26,"channels":114,"languages":117,"metrics":118,"outcomeDisclosed":12,"sources":131,"verification":133,"grade":101,"id":135,"useCaseTitles":136},"Bradesco: generative AI assist for collections call agents",[109],"live-agent-assist",{"name":63,"anonymized":13,"country":7,"region":8,"industry":9,"wikidata":10},[112],{"name":63,"role":66},"In Bradesco's collections operation, a generative AI system analyzes 18,000 calls a day and guides the human operator on what is likely to work, such as what to say, when to offer a product, which product and on what terms, so the operator negotiates better with a customer who has a debt. Bradesco's director of Bradesco Experience described the initiative at the Bloomberg Línea Summit 2025 in São Paulo, as part of a wider generative AI program that also runs the bank's BIA customer chat and an internal coding assistant.",[115,116],"voice","agent-desktop",[30],[119,124],{"kpi":120,"value":121,"unit":86,"qualifier":36,"period":122,"claimant":80,"quote":123,"sourceUrl":82},"interactions-handled",18000,"per day","Na operação de cobrança, o sistema analisa 18.000 ligações diárias e fornece orientações aos operadores sobre o que se mostra mais efetivo.",{"kpi":125,"value":126,"unit":127,"currency":128,"qualifier":87,"period":129,"claimant":80,"quote":130,"sourceUrl":82},"revenue-recovered",400000000,"currency","BRL","in 2025","Essa iniciativa gerou mais de R$ 400 milhões em benefícios capturados em 2025.",[132],{"url":82,"title":93,"publisher":94,"date":95},{"level":51,"checkedAt":134},"2026-09-30","bradesco-ai-assisted-collections",[137],{"slug":109,"title":138},"Real time AI assist for contact center agents",1794572867437]