[{"data":1,"prerenderedAt":120},["ShallowReactive",2],{"uc-org-absa-bank":3},{"organization":4,"includeUnpublished":13,"evidence":14},{"slug":5,"name":6,"country":7,"region":8,"industry":9,"wikidata":10,"records":11,"useCases":11,"indexable":12},"absa-bank","Absa Bank","ZA","africa","banking","Q86659046",3,true,false,[15,59,93],{"title":16,"useCases":17,"organization":19,"vendors":20,"summary":21,"stage":22,"year":23,"channels":24,"languages":25,"metrics":26,"outcomeDisclosed":12,"sources":41,"verification":51,"grade":54,"id":55,"useCaseTitles":56},"Absa: agentic AI chatbot for customer queries, 100,000 queries a month",[18],"first-line-contact-centre-agent",{"name":6,"anonymized":13,"country":7,"region":8,"industry":9,"wikidata":10},[],"In its first half 2026 technology performance statement, Absa Group describes an agentic AI based chatbot at the customer facing level that understands natural language, asks clarifying questions and gives personalized, data driven answers. The bank says it handles over 100,000 queries a month from approximately 1.6 million users, and that its business banking capability supports 11 official languages. The statement does not name the product or the channel.","scaled",2026,[],[],[27,36],{"kpi":28,"value":29,"unit":30,"qualifier":31,"period":32,"claimant":33,"quote":34,"sourceUrl":35},"interactions-handled",100000,"count","at-least","queries per month, on average, reported for the first half of 2026","organization","On average the chat bot handles over 100 000 queries per month from approximately 1.6 million users.","https:\u002F\u002Fwww.absa.africa\u002F?p=17247",{"kpi":37,"value":38,"unit":30,"qualifier":39,"period":40,"claimant":33,"quote":34,"sourceUrl":35},"users-served",1600000,"approximately","users, reported for the first half of 2026 (the statement does not say per month or in total)",[42,46],{"url":35,"title":43,"publisher":44,"date":45},"Absa shows technology dividend as digital lending, faster SME banking and resilient platforms drive H1 2026 performance","Absa Group","2026-08-19",{"url":47,"title":48,"publisher":49,"date":50},"https:\u002F\u002Fwww.itweb.co.za\u002Farticle\u002Fabsas-ai-chatbot-reaches-16m-users\u002FJBwErvn3WQd76Db2","Absa’s AI chatbot reaches 1.6m users","ITWeb","2026-08-20",{"level":52,"checkedAt":53},"source-verified","2026-11-12","B","absa-agentic-chatbot-customer-queries",[57],{"slug":18,"title":58},"AI agent for first line contact center service",{"title":60,"useCases":61,"organization":63,"vendors":64,"summary":73,"stage":22,"year":23,"channels":74,"languages":76,"metrics":77,"outcomeDisclosed":12,"sources":82,"verification":88,"grade":54,"id":89,"useCaseTitles":90},"Absa: AI coding tools for more than 1,400 developers, alongside Microsoft Copilot for staff",[62],"developer-coding-assistant",{"name":6,"anonymized":13,"country":7,"region":8,"industry":9,"wikidata":10},[65,68,71],{"name":66,"role":67},"GitHub","platform",{"name":69,"role":70},"Anthropic","model-provider",{"name":72,"role":67},"Microsoft","Absa Group reports that more than 1,400 developers use AI assisted coding tools, including GitHub Copilot and Claude Code, which it says speed up development cycles. Across the wider workforce, over 30,000 employees use Microsoft Copilot every month, and more than 4,400 colleagues with Copilot Pro licenses build personal automation agents, with over 3,800 of them live in production. The bank names productivity gains but gives no percentage.",[75],"internal-tools",[],[78],{"kpi":37,"value":79,"unit":30,"qualifier":31,"period":80,"claimant":33,"quote":81,"sourceUrl":35},1400,"developers using AI assisted coding tools, reported for the first half of 2026","Technology teams are equally empowered with more than 1 400 developers leveraging AI-assisted coding tools, including GitHub Copilot and Claude Code, accelerating development cycles and enabling us to bring new products to market with greater speed.",[83,84],{"url":35,"title":43,"publisher":44,"date":45},{"url":85,"title":86,"publisher":87},"https:\u002F\u002Ftechcentral.co.za\u002Fabsas-ai-is-writing-its-code-and-answering-its-calls\u002F285065\u002F","Absa's AI is writing its code and answering its calls","TechCentral",{"level":52,"checkedAt":53},"absa-copilot-and-ai-coding-tools-for-staff",[91],{"slug":62,"title":92},"AI coding assistant for software developers",{"title":94,"useCases":95,"organization":97,"vendors":98,"summary":101,"stage":102,"year":103,"channels":104,"languages":105,"metrics":106,"outcomeDisclosed":13,"sources":107,"verification":113,"grade":115,"id":116,"useCaseTitles":117},"Absa: Abby, an agentic assistant that guides customers to products and applications",[96],"conversational-loan-application-intake",{"name":6,"anonymized":13,"country":7,"region":8,"industry":9,"wikidata":10},[99],{"name":100,"role":67},"Salesforce","Absa runs Abby, a customer facing assistant built on Salesforce Agentforce, in production. At a Salesforce event in June 2025 Absa's Relationship Banking technology chief described it asking business customers about their needs, such as working capital, and recommending matching products. The report says that, according to Absa's website, the agent can help customers apply for loans, open investment accounts and make international payments. Absa staff set guidelines on what the agent may not do, and Salesforce says it urges its partners to route topics such as pricing to employees. Salesforce could not share the impact on Absa customers, and no outcome figures were disclosed.","production",2025,[],[],[],[108],{"url":109,"title":110,"publisher":111,"date":112},"https:\u002F\u002Fhtxt.co.za\u002F2025\u002F06\u002Fsouth-african-banking-giant-reaches-global-first-with-ai-agent\u002F","South African banking giant reaches global first with AI","Hypertext","2025-06-05",{"level":52,"checkedAt":114},"2026-09-27","C","absa-abby-agentic-assistant",[118],{"slug":96,"title":119},"Conversational AI for loan application intake",1794572867239]