[{"data":1,"prerenderedAt":314},["ShallowReactive",2],{"uc-kpi-response-time-reduction":3},{"kpi":4,"includeUnpublished":11,"indexable":8,"overall":12,"perUseCase":49,"useCasesTracking":258},{"id":5,"label":6,"unit":7,"higherIsBetter":8,"aggregate":8,"description":9,"howToMeasure":10},"response-time-reduction","Response time reduction","percent",true,"Reduction in time to first meaningful response.","Median time from the customer's first message to the first substantive answer, before and after.",false,[13],{"kpi":5,"label":6,"unit":7,"aggregate":8,"higherIsBetter":8,"n":14,"nUpTo":15,"median":16,"min":17,"max":18,"byClaimant":19,"vendorOnly":11,"points":21},6,0,84.5,28,99.5,{"organization":20,"vendor":20,"regulator":15,"independent":15},3,[22,28,32,36,42,46],{"evidenceId":23,"organization":24,"value":18,"qualifier":25,"claimant":26,"grade":27,"pooled":8},"mobily-agentic-ai-self-service","Mobily","exact","vendor","C",{"evidenceId":29,"organization":30,"value":31,"qualifier":25,"claimant":26,"grade":27,"pooled":8},"youngwilliams-priya-benefits-agent","YoungWilliams",99,{"evidenceId":33,"organization":34,"value":35,"qualifier":25,"claimant":26,"grade":27,"pooled":8},"audibel-voice-agent-appointment-calls","Audibel",87,{"evidenceId":37,"organization":38,"value":39,"qualifier":25,"claimant":40,"grade":41,"pooled":8},"klarna-ai-assistant-customer-service","Klarna",82,"organization","B",{"evidenceId":43,"organization":44,"value":45,"qualifier":25,"claimant":40,"grade":41,"pooled":8},"chronopost-leonard-ai-customer-service-agent","Chronopost",40,{"evidenceId":47,"organization":48,"value":17,"qualifier":25,"claimant":40,"grade":27,"pooled":8},"circleci-docs-ai-assistant","CircleCI",[50,110,137,161,185,206,234],{"useCase":51,"benchmark":102},{"slug":52,"title":53,"shortTitle":54,"definition":55,"status":56,"industries":57,"functions":65,"patterns":67,"audience":72,"autonomy":73,"adoptionStage":74,"segment":75,"evidenceCount":76,"publicEvidenceCount":77,"organizations":78,"bestGrade":41,"headline":94,"lastVerified":101,"indexable":8},"first-line-contact-centre-agent","AI agent for first line contact centre service","First line contact centre","An AI agent that answers the first line of inbound customer contact on phone, chat and messaging, resolves general and routine questions end to end in the customer's own language, and routes everything complex, sensitive or regulated to the right human team with the context attached.","published",[58,59,60,61,62,63,64],"cross-industry","banking","payments","telecommunications","travel-and-hospitality","retail-and-ecommerce","wealth-and-asset-management",[66],"customer-service",[68,69,70,71],"conversational-agent","voice-agent","rag-knowledge-assistant","classification-and-routing","customer-facing","supervised-agent","mainstream","front-office",25,18,[79,80,81,82,83,84,85,86,38,87,24,88,89,90,91,92,93],"Air India","Airbnb","Bank of America","Bank of the Philippine Islands","BT Group","Commonwealth Bank of Australia","Ingka Group","JetBlue","Lufthansa Group","NatWest Group","Pegasus Airlines","Telkomsel","Together Credit Union","Vodafone Germany","Vodafone",{"kpi":95,"label":96,"unit":7,"n":97,"nUpTo":15,"kind":98,"value":99,"qualifier":25,"claimant":100,"organization":100,"vendorReported":11},"containment-rate","Containment rate",7,"median",47,null,"2026-09-27",{"kpi":5,"label":6,"unit":7,"aggregate":8,"higherIsBetter":8,"n":103,"nUpTo":15,"median":104,"min":39,"max":18,"byClaimant":105,"vendorOnly":11,"points":107},2,90.75,{"organization":106,"vendor":106,"regulator":15,"independent":15},1,[108,109],{"evidenceId":23,"organization":24,"value":18,"qualifier":25,"claimant":26,"grade":27,"pooled":8},{"evidenceId":37,"organization":38,"value":39,"qualifier":25,"claimant":40,"grade":41,"pooled":8},{"useCase":111,"benchmark":133},{"slug":112,"title":113,"shortTitle":114,"definition":115,"status":56,"industries":116,"functions":117,"patterns":119,"audience":72,"autonomy":73,"adoptionStage":74,"evidenceCount":121,"publicEvidenceCount":121,"organizations":122,"bestGrade":41,"headline":127,"lastVerified":132,"indexable":8},"order-status-and-returns-agent","AI agent for order status, delivery changes and returns","Order status and returns","An AI agent that answers \"where is my order\", changes delivery details and arranges returns, exchanges and refunds end to end for online and omnichannel shoppers, by reading and writing to the order, carrier and returns systems within the retailer's policy, and hands exceptions such as damaged goods, disputes and upset customers to a person.",[58,63,60],[66,118],"operations",[68,120,69,70],"agentic-workflow",5,[123,124,38,125,126],"BARK","Best Buy","Next","Sun & Ski Sports",{"kpi":128,"label":129,"unit":7,"n":103,"nUpTo":15,"kind":130,"value":131,"qualifier":25,"claimant":26,"organization":123,"vendorReported":8},"customer-satisfaction","Customer satisfaction","reported",98,"2026-09-26",{"kpi":5,"label":6,"unit":7,"aggregate":8,"higherIsBetter":8,"n":106,"nUpTo":15,"median":39,"min":39,"max":39,"byClaimant":134,"vendorOnly":11,"points":135},{"organization":106,"vendor":15,"regulator":15,"independent":15},[136],{"evidenceId":37,"organization":38,"value":39,"qualifier":25,"claimant":40,"grade":41,"pooled":8},{"useCase":138,"benchmark":157},{"slug":139,"title":140,"shortTitle":141,"definition":142,"status":56,"industries":143,"functions":145,"patterns":146,"audience":72,"autonomy":73,"adoptionStage":147,"evidenceCount":14,"publicEvidenceCount":121,"organizations":148,"bestGrade":41,"headline":153,"lastVerified":101,"indexable":8},"parcel-tracking-and-delivery-exception-agent","AI agent for parcel tracking and delivery exceptions","Parcel tracking and delivery exceptions","An AI agent that answers \"where is my parcel\" and resolves delivery exceptions for parcel carriers and postal operators, such as missed deliveries, redelivery or a change of address or pickup point, delays, customs holds and lost or damaged parcel claims, on chat, messaging and phone, and hands disputes and claims above set limits to a human with the tracking history attached.",[144],"logistics-and-transportation",[66,118],[68,69,120,71],"early-adopters",[44,149,150,151,152],"DPD Deutschland","DPD UK","Evri","PostNL",{"kpi":154,"label":155,"unit":7,"n":106,"nUpTo":15,"kind":130,"value":156,"qualifier":25,"claimant":40,"organization":151,"vendorReported":11},"contact-deflection","Contact deflection",50,{"kpi":5,"label":6,"unit":7,"aggregate":8,"higherIsBetter":8,"n":106,"nUpTo":15,"median":45,"min":45,"max":45,"byClaimant":158,"vendorOnly":11,"points":159},{"organization":106,"vendor":15,"regulator":15,"independent":15},[160],{"evidenceId":43,"organization":44,"value":45,"qualifier":25,"claimant":40,"grade":41,"pooled":8},{"useCase":162,"benchmark":181},{"slug":163,"title":164,"shortTitle":165,"definition":166,"status":56,"industries":167,"functions":169,"patterns":170,"audience":72,"autonomy":73,"adoptionStage":147,"evidenceCount":172,"publicEvidenceCount":14,"organizations":173,"bestGrade":41,"headline":179,"lastVerified":101,"indexable":8},"patient-appointment-scheduling-and-reminders-agent","AI agent for patient appointment scheduling, reminders and no show reduction","Patient scheduling and reminders","An AI agent that books, moves and cancels patient appointments by phone and messaging while following the provider's scheduling rules (referral, triage level, clinician and visit type, preparation), confirms and reminds patients in two way conversations, predicts who is likely to miss an appointment, and offers freed slots to patients on the waiting list. Unlike a general branch and appointment booking agent, it writes into the electronic health record and must respect clinical constraints, so anything clinical goes to staff.",[168],"healthcare",[66,118],[69,68,171,120],"prediction-and-scoring",9,[34,174,175,176,177,178],"Howard Brown Health","Mid and South Essex NHS Foundation Trust","Sheffield Children's NHS Foundation Trust","University Hospitals Coventry and Warwickshire NHS Trust","WellSpan Health",{"kpi":95,"label":96,"unit":7,"n":106,"nUpTo":15,"kind":130,"value":180,"qualifier":25,"claimant":26,"organization":174,"vendorReported":8},30,{"kpi":5,"label":6,"unit":7,"aggregate":8,"higherIsBetter":8,"n":106,"nUpTo":15,"median":35,"min":35,"max":35,"byClaimant":182,"vendorOnly":8,"points":183},{"organization":15,"vendor":106,"regulator":15,"independent":15},[184],{"evidenceId":33,"organization":34,"value":35,"qualifier":25,"claimant":26,"grade":27,"pooled":8},{"useCase":186,"benchmark":202},{"slug":187,"title":188,"shortTitle":189,"definition":190,"status":56,"industries":191,"functions":192,"patterns":194,"audience":72,"autonomy":73,"adoptionStage":147,"segment":75,"evidenceCount":195,"publicEvidenceCount":195,"organizations":196,"bestGrade":41,"headline":198,"lastVerified":101,"indexable":8},"bill-explanation-and-billing-dispute-agent","AI agent for telecom bill explanation and billing disputes","Bill explanation and disputes","An AI agent that explains a customer's telecom bill line by line, in plain language and on any channel, answers why a charge changed or appeared, corrects clear errors within set limits and opens a billing dispute with the evidence attached when a human has to decide.",[61],[66,193],"case-management",[68,70,120,69],4,[83,24,197,93],"Verizon",{"kpi":199,"label":200,"unit":7,"n":106,"nUpTo":15,"kind":130,"value":201,"qualifier":25,"claimant":40,"organization":93,"vendorReported":11},"first-contact-resolution","First contact resolution",60,{"kpi":5,"label":6,"unit":7,"aggregate":8,"higherIsBetter":8,"n":106,"nUpTo":15,"median":18,"min":18,"max":18,"byClaimant":203,"vendorOnly":8,"points":204},{"organization":15,"vendor":106,"regulator":15,"independent":15},[205],{"evidenceId":23,"organization":24,"value":18,"qualifier":25,"claimant":26,"grade":27,"pooled":8},{"useCase":207,"benchmark":230},{"slug":208,"title":209,"shortTitle":210,"definition":211,"status":56,"industries":212,"functions":214,"patterns":216,"audience":72,"autonomy":218,"adoptionStage":147,"evidenceCount":97,"publicEvidenceCount":97,"organizations":219,"bestGrade":41,"headline":226,"lastVerified":132,"indexable":8},"benefits-eligibility-and-application-assistant","AI assistant for benefits eligibility questions and applications","Benefits eligibility and application assistant","An AI assistant that helps people understand which public benefits and grants may apply to them, explains the rules and documents in plain language, guides them through the application and checks it for completeness, while the eligibility decision stays with the agency's rules and caseworkers.",[213],"government",[215,193,66],"citizen-services",[68,70,69,217],"document-processing","copilot",[220,221,222,223,224,225,30],"Department for Work and Pensions","Federal Student Aid (U.S. Department of Education)","Federal Emergency Management Agency","Gemeente Nissewaard","Leeds City Council","Région Provence-Alpes-Côte d'Azur (Région Sud)",{"kpi":227,"label":228,"unit":7,"n":103,"nUpTo":15,"kind":130,"value":229,"qualifier":25,"claimant":40,"organization":220,"vendorReported":11},"accuracy","Accuracy",97,{"kpi":5,"label":6,"unit":7,"aggregate":8,"higherIsBetter":8,"n":106,"nUpTo":15,"median":31,"min":31,"max":31,"byClaimant":231,"vendorOnly":8,"points":232},{"organization":15,"vendor":106,"regulator":15,"independent":15},[233],{"evidenceId":29,"organization":30,"value":31,"qualifier":25,"claimant":26,"grade":27,"pooled":8},{"useCase":235,"benchmark":254},{"slug":236,"title":237,"shortTitle":238,"definition":239,"status":56,"industries":240,"functions":242,"patterns":245,"audience":72,"autonomy":247,"adoptionStage":147,"segment":248,"evidenceCount":195,"publicEvidenceCount":195,"organizations":249,"bestGrade":41,"headline":253,"lastVerified":101,"indexable":8},"developer-api-integration-assistant","AI assistant for developers integrating a company's APIs","API integration assistant","An AI assistant on a developer portal and in its documentation that answers integration questions, recommends the right endpoints, helps debug connections and generates sample calls, grounded in the API catalogue, reference docs and test material, so clients and partners integrate faster with fewer support tickets.",[58,59,60,241],"technology",[243,66,244],"it-and-engineering","onboarding-and-kyc",[70,68,246],"code-generation","assist","specialized-businesses",[48,250,251,252],"Mapbox","monday.com","U.S. Bank",{"kpi":154,"label":155,"unit":7,"n":106,"nUpTo":15,"kind":130,"value":180,"qualifier":25,"claimant":40,"organization":250,"vendorReported":11},{"kpi":5,"label":6,"unit":7,"aggregate":8,"higherIsBetter":8,"n":106,"nUpTo":15,"median":17,"min":17,"max":17,"byClaimant":255,"vendorOnly":11,"points":256},{"organization":106,"vendor":15,"regulator":15,"independent":15},[257],{"evidenceId":47,"organization":48,"value":17,"qualifier":25,"claimant":40,"grade":27,"pooled":8},[259,262,263,266,269,272,275,278,279,280,281,284,285,286,289,290,293,296,299,302,305,308,311],{"slug":260,"title":261},"apartment-leasing-and-resident-service-agent","AI agent for apartment leasing inquiries and resident service",{"slug":52,"title":53},{"slug":264,"title":265},"flight-disruption-and-rebooking-agent","AI agent for flight disruption and rebooking",{"slug":267,"title":268},"fraud-alert-confirmation","AI agent for fraud alert confirmation with cardholders",{"slug":270,"title":271},"freight-dispatch-and-load-matching-agent","AI agent for freight dispatch and load matching",{"slug":273,"title":274},"inbound-lead-qualification-agent","AI agent for inbound lead qualification and meeting booking",{"slug":276,"title":277},"network-outage-communication-agent","AI agent for network outage detection and customer communication",{"slug":112,"title":113},{"slug":139,"title":140},{"slug":163,"title":164},{"slug":282,"title":283},"public-transit-passenger-information-agent","AI agent for public transit passenger information and disruption reporting",{"slug":187,"title":188},{"slug":208,"title":209},{"slug":287,"title":288},"corporate-client-servicing-assistant","AI assistant for corporate and commercial client servicing",{"slug":236,"title":237},{"slug":291,"title":292},"student-enrollment-and-services-assistant","AI assistant for student enrollment and student services",{"slug":294,"title":295},"civil-servant-drafting-copilot","AI drafting copilot for civil servants for correspondence, briefings and ministerial replies",{"slug":297,"title":298},"non-emergency-service-request-routing","AI for non emergency service requests and 311 routing",{"slug":300,"title":301},"supervisory-exam-response-assembly","AI for supervisory exam and information request responses",{"slug":303,"title":304},"home-loan-assistant-and-prequalification","AI home loan assistant with pre qualification",{"slug":306,"title":307},"radiology-worklist-triage","AI prioritization of radiology and imaging worklists",{"slug":309,"title":310},"email-and-ticket-reply-drafting","AI reply drafting for customer email and support tickets",{"slug":312,"title":313},"investment-research-summarization","AI summaries of investment research and the house view",1790598318070]