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in app AI assistant that the customer opens to understand their own money: it uses the customer's transaction data to explain their spending, forecast upcoming bills and cash flow, set and track savings goals and answer money questions in plain language, staying on the guidance side of the line between guidance and regulated financial advice.",[318],[325,468],[327,470,494,386],"prediction-and-scoring",8,[146,231,71,83,497,498],"Starling 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and scam call blocking","AI in the operator's network that protects subscribers from unwanted calls: it analyses incoming calls in real time, blocks known fraudulent calls, and labels suspected scam, spam and spoofed calls on the customer's screen before they answer, so subscribers can decide whether to pick up. Fraud against the operator itself, such as SIM swap or revenue share fraud, is a separate use case.",[320],[513,325],"fraud-prevention",[515,330,494],"anomaly-detection","autonomous","customer-protection",[40,113,110,54],{"kpi":5,"label":6,"unit":7,"aggregate":9,"higherIsBetter":8,"n":397,"nUpTo":15,"median":55,"min":114,"max":41,"byClaimant":520,"vendorOnly":9,"points":521},{"organization":397,"vendor":15,"regulator":15,"independent":15},[522,523,524],{"evidenceId":39,"organization":40,"value":41,"qualifier":37,"claimant":27,"grade":28,"pooled":8},{"evidenceId":53,"organization":54,"value":55,"qualifier":56,"claimant":27,"grade":28,"pooled":8},{"evidenceId":112,"organization":113,"value":114,"qualifier":37,"claimant":27,"grade":28,"pooled":8},{"useCase":526,"benchmark":544},{"slug":527,"title":528,"shortTitle":529,"definition":530,"status":315,"industries":531,"functions":532,"patterns":533,"audience":534,"autonomy":516,"adoptionStage":333,"segment":535,"evidenceCount":471,"publicEvidenceCount":471,"organizations":536,"bestGrade":28,"headline":541,"lastVerified":354,"indexable":8},"real-time-fraud-scoring","Real time fraud scoring for card and instant payments","Real time fraud scoring","Machine learning that decides in milliseconds, without any conversation, how likely each card authorization and account to account payment is to be fraudulent, combining behavioural, device and network signals, so the bank can approve, challenge or block a payment before the money leaves. Working the resulting alerts and talking to the customer about them are separate use cases.",[318,319],[513],[494,515],"back-office","middle-office",[44,231,537,342,538,539,540,25],"Mastercard","Pay.UK","Revolut","Stripe",{"kpi":542,"label":543,"unit":350,"n":397,"nUpTo":15,"kind":352,"value":452,"qualifier":26,"claimant":27,"organization":353,"vendorReported":9},"fraud-loss-reduction","Fraud loss reduction",{"kpi":5,"label":6,"unit":7,"aggregate":9,"higherIsBetter":8,"n":397,"nUpTo":15,"median":45,"min":228,"max":18,"byClaimant":545,"vendorOnly":9,"points":546},{"organization":362,"vendor":357,"regulator":15,"independent":15},[547,548,549],{"evidenceId":24,"organization":25,"value":18,"qualifier":26,"claimant":27,"grade":28,"pooled":8},{"evidenceId":43,"organization":44,"value":45,"qualifier":37,"claimant":46,"grade":47,"pooled":8},{"evidenceId":230,"organization":231,"value":228,"qualifier":37,"claimant":27,"grade":28,"pooled":8},{"useCase":551,"benchmark":570},{"slug":552,"title":553,"shortTitle":554,"definition":555,"status":315,"industries":556,"functions":557,"patterns":559,"audience":534,"autonomy":332,"adoptionStage":560,"segment":561,"evidenceCount":356,"publicEvidenceCount":356,"organizations":562,"bestGrade":28,"headline":566,"lastVerified":395,"indexable":8},"autonomous-network-operations","Agentic AI for autonomous, intent based network operations","Autonomous network operations","AI agents that run closed loops over a telecom network: they take an intent from the operator (for example a latency or availability target for a service), observe the network, diagnose deviations and execute corrective actions across radio, transport and core, within guardrails set by engineers and with human approval for major changes.",[320],[558,441],"network-operations",[386,515,494,330],"emerging","network",[296,563,564,565,110],"du","KDDI","stc Group",{"kpi":567,"label":568,"unit":350,"n":357,"nUpTo":15,"kind":393,"value":569,"qualifier":37,"claimant":27,"organization":296,"vendorReported":9},"processing-time-reduction","Cycle time reduction",95,{"kpi":5,"label":6,"unit":7,"aggregate":9,"higherIsBetter":8,"n":362,"nUpTo":15,"median":571,"min":297,"max":107,"byClaimant":572,"vendorOnly":9,"points":573},1250050,{"organization":362,"vendor":15,"regulator":15,"independent":15},[574,575],{"evidenceId":109,"organization":110,"value":107,"qualifier":26,"claimant":27,"grade":28,"pooled":8},{"evidenceId":295,"organization":296,"value":297,"qualifier":37,"claimant":27,"grade":28,"pooled":8},{"useCase":577,"benchmark":590},{"slug":578,"title":579,"shortTitle":580,"definition":581,"status":315,"industries":582,"functions":583,"patterns":585,"audience":331,"autonomy":332,"adoptionStage":387,"segment":334,"evidenceCount":361,"publicEvidenceCount":361,"organizations":587,"bestGrade":28,"headline":588,"lastVerified":395,"indexable":8},"device-and-connectivity-troubleshooting-agent","AI agent for device and connectivity troubleshooting on voice and chat","Device and connectivity troubleshooting","An AI agent that diagnoses and fixes a customer's broadband, mobile, TV or device problem by conversation on the phone or in chat, running line tests and remote resets through the operator's systems, guiding the customer step by step, and booking an engineer or handing over to a technician when the fault needs a person.",[320],[325,584],"field-service",[327,328,386,329,586],"computer-vision",[219,54,346,59],{"kpi":348,"label":349,"unit":350,"n":397,"nUpTo":15,"kind":352,"value":589,"qualifier":26,"claimant":353,"organization":353,"vendorReported":9},70,{"kpi":5,"label":6,"unit":7,"aggregate":9,"higherIsBetter":8,"n":362,"nUpTo":15,"median":591,"min":220,"max":60,"byClaimant":592,"vendorOnly":9,"points":593},22535000,{"organization":357,"vendor":357,"regulator":15,"independent":15},[594,595],{"evidenceId":58,"organization":59,"value":60,"qualifier":56,"claimant":46,"grade":47,"pooled":8},{"evidenceId":218,"organization":219,"value":220,"qualifier":37,"claimant":27,"grade":28,"pooled":8},{"useCase":597,"benchmark":612},{"slug":598,"title":599,"shortTitle":600,"definition":601,"status":315,"industries":602,"functions":603,"patterns":604,"audience":331,"autonomy":332,"adoptionStage":387,"evidenceCount":356,"publicEvidenceCount":356,"organizations":606,"bestGrade":28,"headline":609,"lastVerified":354,"indexable":8},"flight-disruption-and-rebooking-agent","AI agent for flight disruption and rebooking","Flight disruption and rebooking","An AI agent that tells passengers proactively when their flight is delayed, cancelled or misconnected, explains why, and lets them rebook, request a refund or voucher, or claim care such as meals and hotels in one conversation on app, messaging, web or phone, within the airline's reaccommodation rules and passenger rights, handing complex itineraries and upset customers to a human with the context attached.",[321],[325,384],[327,328,386,605],"content-generation",[269,607,340,67,343,608],"Delta Air Lines","United Airlines",{"kpi":610,"label":611,"unit":350,"n":357,"nUpTo":15,"kind":393,"value":425,"qualifier":26,"claimant":46,"organization":269,"vendorReported":8},"automation-rate","Automation rate",{"kpi":5,"label":6,"unit":7,"aggregate":9,"higherIsBetter":8,"n":362,"nUpTo":15,"median":613,"min":270,"max":68,"byClaimant":614,"vendorOnly":9,"points":615},8005000,{"organization":357,"vendor":357,"regulator":15,"independent":15},[616,617],{"evidenceId":66,"organization":67,"value":68,"qualifier":56,"claimant":46,"grade":47,"pooled":8},{"evidenceId":268,"organization":269,"value":270,"qualifier":56,"claimant":27,"grade":47,"pooled":8},{"useCase":619,"benchmark":638},{"slug":620,"title":621,"shortTitle":622,"definition":623,"status":315,"industries":624,"functions":626,"patterns":628,"audience":631,"autonomy":416,"adoptionStage":333,"evidenceCount":397,"publicEvidenceCount":397,"organizations":632,"bestGrade":28,"headline":634,"lastVerified":354,"indexable":8},"ambient-clinical-documentation","AI ambient scribe for clinical documentation","Ambient clinical documentation","An AI scribe that listens, with the patient's consent, to the conversation between a clinician and a patient and drafts the clinical note, and often the letter or after visit summary, for the clinician to review, edit and sign in the health record. It documents; it does not diagnose or decide on treatment.",[625],"healthcare",[384,627],"knowledge-management",[629,630,605],"speech-analytics","summarization","employee-facing",[257,106,633],"US Department of Veterans Affairs, Veterans Health Administration",{"kpi":635,"label":636,"unit":350,"n":357,"nUpTo":15,"kind":393,"value":637,"qualifier":26,"claimant":27,"organization":257,"vendorReported":9},"handling-time-reduction","Handling time reduction",8.2,{"kpi":5,"label":6,"unit":7,"aggregate":9,"higherIsBetter":8,"n":362,"nUpTo":15,"median":639,"min":258,"max":107,"byClaimant":640,"vendorOnly":9,"points":641},1258500,{"organization":362,"vendor":15,"regulator":15,"independent":15},[642,643],{"evidenceId":105,"organization":106,"value":107,"qualifier":37,"claimant":27,"grade":28,"pooled":8},{"evidenceId":256,"organization":257,"value":258,"qualifier":37,"claimant":27,"grade":28,"pooled":8},{"useCase":645,"benchmark":664},{"slug":646,"title":647,"shortTitle":648,"definition":649,"status":315,"industries":650,"functions":651,"patterns":652,"audience":331,"autonomy":332,"adoptionStage":333,"evidenceCount":653,"publicEvidenceCount":471,"organizations":654,"bestGrade":28,"headline":662,"lastVerified":354,"indexable":8},"citizen-information-assistant","AI assistant for citizen information and government services","Citizen information assistant","An AI assistant that answers residents' and businesses' questions about government services in plain language, grounded only in official guidance with links to the source, points them to the right online service or office, and hands anything personal, urgent or outside its content to a human with the context attached.",[410],[412,325,627],[329,327,328,330],11,[655,656,657,658,659,660,121,661,253],"Abu Dhabi Government (TAMM)","Driver and Vehicle Licensing Agency","Estonian Information System Authority (RIA)","Foreign, Commonwealth and Development Office","Gemeente Tilburg","Government Digital Service","Madrid Destino",{"kpi":423,"label":424,"unit":350,"n":357,"nUpTo":15,"kind":393,"value":663,"qualifier":37,"claimant":27,"organization":658,"vendorReported":9},76,{"kpi":5,"label":6,"unit":7,"aggregate":9,"higherIsBetter":8,"n":362,"nUpTo":15,"median":665,"min":254,"max":122,"byClaimant":666,"vendorOnly":8,"points":667},1010000,{"organization":15,"vendor":362,"regulator":15,"independent":15},[668,669],{"evidenceId":120,"organization":121,"value":122,"qualifier":37,"claimant":46,"grade":47,"pooled":8},{"evidenceId":252,"organization":253,"value":254,"qualifier":37,"claimant":46,"grade":47,"pooled":8},{"useCase":671,"benchmark":682},{"slug":672,"title":673,"shortTitle":674,"definition":675,"status":315,"industries":676,"functions":678,"patterns":679,"audience":331,"autonomy":332,"adoptionStage":387,"evidenceCount":397,"publicEvidenceCount":397,"organizations":680,"bestGrade":28,"headline":353,"lastVerified":354,"indexable":8},"student-enrollment-and-services-assistant","AI assistant for student enrollment and student services","Student enrollment assistant","An AI assistant that answers admitted and current students' questions about admissions, financial aid, registration, housing and deadlines by text message and web chat, sends timely reminders for the tasks each student still has to complete, and hands personal or complex cases to staff.",[677],"education",[325,384],[327,329,330],[215,681,170],"Austin Peay State University",{"kpi":5,"label":6,"unit":7,"aggregate":9,"higherIsBetter":8,"n":362,"nUpTo":15,"median":683,"min":216,"max":171,"byClaimant":684,"vendorOnly":9,"points":685},140583.5,{"organization":357,"vendor":357,"regulator":15,"independent":15},[686,687],{"evidenceId":169,"organization":170,"value":171,"qualifier":37,"claimant":27,"grade":28,"pooled":8},{"evidenceId":214,"organization":215,"value":216,"qualifier":26,"claimant":46,"grade":47,"pooled":8},{"useCase":689,"benchmark":702},{"slug":690,"title":691,"shortTitle":692,"definition":693,"status":315,"industries":694,"functions":695,"patterns":697,"audience":331,"autonomy":332,"adoptionStage":333,"evidenceCount":361,"publicEvidenceCount":361,"organizations":698,"bestGrade":28,"headline":700,"lastVerified":395,"indexable":8},"tax-questions-and-filing-assistant","AI assistant for tax questions and filing support","Tax questions and filing assistant","An AI assistant that answers taxpayers' questions about taxes, deadlines, refunds and payments, lets authenticated taxpayers check their status or set up a payment plan within set rules, and guides them through filing, while assessments, penalties and disputes stay with the tax authority's staff and systems.",[410],[412,325,696],"finance-and-accounting",[327,328,329,330],[699,94,102],"ClearTax",{"kpi":423,"label":424,"unit":350,"n":357,"nUpTo":15,"kind":393,"value":701,"qualifier":26,"claimant":27,"organization":94,"vendorReported":9},83.03,{"kpi":5,"label":6,"unit":7,"aggregate":9,"higherIsBetter":8,"n":362,"nUpTo":15,"median":703,"min":103,"max":95,"byClaimant":704,"vendorOnly":9,"points":705},4240000,{"organization":362,"vendor":15,"regulator":15,"independent":15},[706,707],{"evidenceId":93,"organization":94,"value":95,"qualifier":37,"claimant":27,"grade":28,"pooled":8},{"evidenceId":101,"organization":102,"value":103,"qualifier":37,"claimant":27,"grade":28,"pooled":8},{"useCase":709,"benchmark":722},{"slug":710,"title":711,"shortTitle":712,"definition":713,"status":315,"industries":714,"functions":716,"patterns":718,"audience":631,"autonomy":445,"adoptionStage":387,"evidenceCount":397,"publicEvidenceCount":397,"organizations":719,"bestGrade":28,"headline":721,"lastVerified":354,"indexable":8},"clinical-trial-patient-matching","AI clinical trial patient matching and prescreening","Clinical trial patient matching","AI that reads structured data and clinical notes in the health record, compares each patient with the inclusion and exclusion criteria of open clinical trials, and gives research staff and treating clinicians a ranked list of likely eligible patients with the evidence for each criterion, so that people confirm eligibility and invite the patient.",[625,715],"pharma-and-life-sciences",[384,717],"analytics-and-reporting",[415,330],[288,720,211],"Mount Sinai Health System",{"kpi":423,"label":424,"unit":350,"n":357,"nUpTo":15,"kind":393,"value":297,"qualifier":26,"claimant":27,"organization":288,"vendorReported":9},{"kpi":5,"label":6,"unit":7,"aggregate":9,"higherIsBetter":8,"n":362,"nUpTo":15,"median":723,"min":289,"max":212,"byClaimant":724,"vendorOnly":9,"points":725},49626,{"organization":362,"vendor":15,"regulator":15,"independent":15},[726,727],{"evidenceId":210,"organization":211,"value":212,"qualifier":26,"claimant":27,"grade":28,"pooled":8},{"evidenceId":287,"organization":288,"value":289,"qualifier":26,"claimant":27,"grade":28,"pooled":8},{"useCase":729,"benchmark":744},{"slug":730,"title":731,"shortTitle":732,"definition":733,"status":315,"industries":734,"functions":736,"patterns":738,"audience":631,"autonomy":416,"adoptionStage":333,"evidenceCount":361,"publicEvidenceCount":361,"organizations":739,"bestGrade":28,"headline":742,"lastVerified":354,"indexable":8},"ediscovery-and-disclosure-document-review","AI for eDiscovery and disclosure document review","eDiscovery document review","AI that sorts, prioritises and codes large collections of emails, chats and files for relevance, issues and legal privilege in litigation, investigations and regulatory requests, so that lawyers review the documents most likely to matter and can show the court how the rest were handled.",[317,735,410],"professional-services",[737,413],"legal",[330,415,630],[740,741,166,63],"U.S. Department of Justice","Federal Trade Commission",{"kpi":567,"label":568,"unit":350,"n":357,"nUpTo":15,"kind":393,"value":743,"qualifier":26,"claimant":46,"organization":166,"vendorReported":8},85,{"kpi":5,"label":6,"unit":7,"aggregate":9,"higherIsBetter":8,"n":362,"nUpTo":15,"median":745,"min":167,"max":64,"byClaimant":746,"vendorOnly":9,"points":747},15150000,{"organization":357,"vendor":357,"regulator":15,"independent":15},[748,749],{"evidenceId":62,"organization":63,"value":64,"qualifier":56,"claimant":27,"grade":28,"pooled":8},{"evidenceId":165,"organization":166,"value":167,"qualifier":37,"claimant":46,"grade":47,"pooled":8},{"useCase":751,"benchmark":767},{"slug":752,"title":753,"shortTitle":754,"definition":755,"status":315,"industries":756,"functions":758,"patterns":759,"audience":534,"autonomy":332,"adoptionStage":333,"segment":534,"evidenceCount":356,"publicEvidenceCount":356,"organizations":760,"bestGrade":28,"headline":765,"lastVerified":354,"indexable":8},"correspondence-triage-and-routing","AI for inbound correspondence triage and routing","Correspondence triage and routing","AI that sorts inbound correspondence before anyone answers it: it takes every inbound letter, email, upload and secure message into one intake, identifies what it is, extracts the key fields, links it to the right customer and account, sets priority and routes it to the right team or workflow, replacing the manual sorting desk.",[317,318,757,410],"insurance",[384,325,413],[330,415,630],[761,762,763,207,764,249],"Ecclesia Group","Encova Insurance","Loadsure","Travelers",{"kpi":423,"label":424,"unit":350,"n":357,"nUpTo":15,"kind":393,"value":766,"qualifier":26,"claimant":46,"organization":764,"vendorReported":8},91,{"kpi":5,"label":6,"unit":7,"aggregate":9,"higherIsBetter":8,"n":362,"nUpTo":15,"median":768,"min":250,"max":208,"byClaimant":769,"vendorOnly":9,"points":770},62500,{"organization":357,"vendor":357,"regulator":15,"independent":15},[771,772],{"evidenceId":206,"organization":207,"value":208,"qualifier":26,"claimant":46,"grade":47,"pooled":8},{"evidenceId":248,"organization":249,"value":250,"qualifier":37,"claimant":27,"grade":28,"pooled":8},{"useCase":774,"benchmark":789},{"slug":775,"title":776,"shortTitle":777,"definition":778,"status":315,"industries":779,"functions":780,"patterns":781,"audience":331,"autonomy":332,"adoptionStage":387,"evidenceCount":351,"publicEvidenceCount":351,"organizations":782,"bestGrade":28,"headline":787,"lastVerified":395,"indexable":8},"non-emergency-service-request-routing","AI for non emergency service requests and 311 routing","Non emergency service request routing","An AI agent on a city's 311 style phone, chat and messaging channels that answers routine municipal questions, takes service requests such as potholes, missed collections or broken street lights with the right location and details, creates the case in the work order system and routes anything urgent or complex to the right team.",[410],[412,325,413],[327,328,330,386],[655,783,784,785,253,786,242],"London Borough of Barnet","City of Kelowna","Galt Police Department","Newcastle City Council",{"kpi":423,"label":424,"unit":350,"n":357,"nUpTo":15,"kind":393,"value":788,"qualifier":26,"claimant":46,"organization":784,"vendorReported":8},80,{"kpi":5,"label":6,"unit":7,"aggregate":9,"higherIsBetter":8,"n":362,"nUpTo":15,"median":250,"min":254,"max":239,"byClaimant":790,"vendorOnly":8,"points":791},{"organization":15,"vendor":362,"regulator":15,"independent":15},[792,793],{"evidenceId":241,"organization":242,"value":239,"qualifier":37,"claimant":46,"grade":47,"pooled":8},{"evidenceId":252,"organization":253,"value":254,"qualifier":37,"claimant":46,"grade":47,"pooled":8},{"useCase":795,"benchmark":808},{"slug":796,"title":797,"shortTitle":798,"definition":799,"status":315,"industries":800,"functions":801,"patterns":803,"audience":331,"autonomy":332,"adoptionStage":387,"segment":802,"evidenceCount":388,"publicEvidenceCount":388,"organizations":804,"bestGrade":47,"headline":353,"lastVerified":354,"indexable":8},"photo-based-damage-assessment","AI for photo based damage assessment in insurance claims","Photo damage assessment","Computer vision that assesses damage from photos or video of a vehicle or property taken by the policyholder, a repairer or an adjuster, identifies the damaged parts and the repair or replace decision, produces or checks the repair estimate, and flags total losses and inconsistencies for a person to review.",[757],[802],"claims",[586,494,386],[265,188,805,806,807],"Foyer","PZU","Tokio Marine & Nichido Fire Insurance",{"kpi":5,"label":6,"unit":7,"aggregate":9,"higherIsBetter":8,"n":362,"nUpTo":15,"median":809,"min":266,"max":189,"byClaimant":810,"vendorOnly":9,"points":811},86000,{"organization":357,"vendor":357,"regulator":15,"independent":15},[812,813],{"evidenceId":187,"organization":188,"value":189,"qualifier":37,"claimant":27,"grade":47,"pooled":8},{"evidenceId":264,"organization":265,"value":266,"qualifier":26,"claimant":46,"grade":47,"pooled":8},{"useCase":815,"benchmark":826},{"slug":816,"title":817,"shortTitle":818,"definition":819,"status":315,"industries":820,"functions":821,"patterns":822,"audience":534,"autonomy":332,"adoptionStage":387,"segment":561,"evidenceCount":356,"publicEvidenceCount":356,"organizations":823,"bestGrade":28,"headline":353,"lastVerified":354,"indexable":8},"predictive-network-maintenance","AI for predictive network maintenance in telecom","Predictive network maintenance","Machine learning that spots the early signs of network failure, such as degrading cells, faulty customer equipment, ageing hardware or planned digging near fibre, and triggers a preventive fix, a remote reset or a targeted intervention before customers lose service.",[320],[558,584,384],[515,494,386],[564,824,825,110,87,59],"Orange","Telefónica España",{"kpi":5,"label":6,"unit":7,"aggregate":9,"higherIsBetter":8,"n":362,"nUpTo":15,"median":827,"min":107,"max":84,"byClaimant":828,"vendorOnly":9,"points":829},6250000,{"organization":362,"vendor":15,"regulator":15,"independent":15},[830,831],{"evidenceId":86,"organization":87,"value":84,"qualifier":37,"claimant":27,"grade":28,"pooled":8},{"evidenceId":109,"organization":110,"value":107,"qualifier":26,"claimant":27,"grade":28,"pooled":8},{"useCase":833,"benchmark":847},{"slug":834,"title":835,"shortTitle":836,"definition":837,"status":315,"industries":838,"functions":839,"patterns":840,"audience":534,"autonomy":416,"adoptionStage":387,"evidenceCount":388,"publicEvidenceCount":388,"organizations":841,"bestGrade":28,"headline":845,"lastVerified":354,"indexable":8},"public-consultation-response-analysis","AI for public consultation response analysis","Consultation response analysis","AI that reads every free text response to a public consultation or rulemaking comment period, proposes themes, maps each response to the themes that officials have validated, flags duplicates, campaign letters and responses that need special attention, and produces counts and summaries for the analysts who write the government's response.",[410],[412,717],[630,330,605],[842,843,177,281,844],"Centers for Disease Control and Prevention","Board of Governors of the Federal Reserve System","U.S. Department of Transportation, Office of the Secretary",{"kpi":423,"label":424,"unit":350,"n":357,"nUpTo":15,"kind":393,"value":846,"qualifier":37,"claimant":27,"organization":177,"vendorReported":9},92,{"kpi":5,"label":6,"unit":7,"aggregate":9,"higherIsBetter":8,"n":362,"nUpTo":15,"median":848,"min":278,"max":171,"byClaimant":849,"vendorOnly":9,"points":850},101000,{"organization":362,"vendor":15,"regulator":15,"independent":15},[851,852],{"evidenceId":176,"organization":177,"value":171,"qualifier":56,"claimant":27,"grade":28,"pooled":8},{"evidenceId":280,"organization":281,"value":278,"qualifier":37,"claimant":27,"grade":28,"pooled":8},{"useCase":854,"benchmark":869},{"slug":855,"title":856,"shortTitle":857,"definition":858,"status":315,"industries":859,"functions":860,"patterns":861,"audience":534,"autonomy":332,"adoptionStage":333,"evidenceCount":361,"publicEvidenceCount":361,"organizations":862,"bestGrade":28,"headline":865,"lastVerified":354,"indexable":8},"product-content-and-catalog-enrichment","AI product content and catalog enrichment for online retail","Product content and catalog enrichment","AI that writes and repairs product content at catalog scale: it drafts titles, descriptions and image alt text, and extracts missing attributes such as color, size and material from supplier text and product images, then checks its own output before the content is published to the store and to search engines. A human owns the rules, the quality thresholds and the exceptions.",[322,317],[468,384],[605,586,330],[863,50,864,35],"Amazon","Etsy",{"kpi":866,"label":867,"unit":350,"n":357,"nUpTo":15,"kind":393,"value":868,"qualifier":26,"claimant":27,"organization":863,"vendorReported":9},"quality-score-uplift","Quality score uplift",40,{"kpi":5,"label":6,"unit":7,"aggregate":9,"higherIsBetter":8,"n":362,"nUpTo":15,"median":870,"min":51,"max":36,"byClaimant":871,"vendorOnly":9,"points":872},475000000,{"organization":362,"vendor":15,"regulator":15,"independent":15},[873,874],{"evidenceId":34,"organization":35,"value":36,"qualifier":37,"claimant":27,"grade":28,"pooled":8},{"evidenceId":49,"organization":50,"value":51,"qualifier":37,"claimant":27,"grade":28,"pooled":8},{"useCase":876,"benchmark":889},{"slug":877,"title":878,"shortTitle":879,"definition":880,"status":315,"industries":881,"functions":882,"patterns":883,"audience":331,"autonomy":416,"adoptionStage":387,"evidenceCount":495,"publicEvidenceCount":495,"organizations":885,"bestGrade":28,"headline":353,"lastVerified":395,"indexable":8},"public-service-translation","AI translation and interpretation for multilingual public services","Public service translation","AI that translates government content, documents and conversations between officials and the public, in writing and in real time speech, so people can use public services in their own language, with human translators and interpreters reviewing what carries legal or safety weight.",[410],[412,325,384],[884,327,629,415],"translation",[886,887,31,418,102,661,253,888],"Baltimore City 911 (Emergency Communications)","Delaware County","U.S. Department of State (Bureau of Consular Affairs)",{"kpi":5,"label":6,"unit":7,"aggregate":9,"higherIsBetter":8,"n":362,"nUpTo":15,"median":890,"min":254,"max":32,"byClaimant":891,"vendorOnly":9,"points":892},445510000,{"organization":357,"vendor":357,"regulator":15,"independent":15},[893,894],{"evidenceId":30,"organization":31,"value":32,"qualifier":26,"claimant":27,"grade":28,"pooled":8},{"evidenceId":252,"organization":253,"value":254,"qualifier":37,"claimant":46,"grade":47,"pooled":8},{"useCase":896,"benchmark":908},{"slug":897,"title":898,"shortTitle":899,"definition":900,"status":315,"industries":901,"functions":903,"patterns":904,"audience":331,"autonomy":332,"adoptionStage":387,"evidenceCount":397,"publicEvidenceCount":397,"organizations":905,"bestGrade":28,"headline":353,"lastVerified":354,"indexable":8},"apartment-leasing-and-resident-service-agent","AI agent for apartment leasing inquiries and resident service","Leasing and resident service agent","An AI agent that answers rental prospects and residents by chat, text, email and phone for a property manager: it answers questions about apartments and policies, books tours, takes maintenance requests, sends renewal and payment reminders, and hands anything that needs judgment to leasing or service staff.",[902],"real-estate",[325,467,384],[327,328,386,329],[195,906,907],"AvalonBay Communities","Equity Residential",{"kpi":5,"label":6,"unit":7,"aggregate":9,"higherIsBetter":8,"n":357,"nUpTo":15,"median":196,"min":196,"max":196,"byClaimant":909,"vendorOnly":9,"points":910},{"organization":357,"vendor":15,"regulator":15,"independent":15},[911],{"evidenceId":194,"organization":195,"value":196,"qualifier":37,"claimant":27,"grade":28,"pooled":8},{"useCase":913,"benchmark":925},{"slug":914,"title":915,"shortTitle":916,"definition":917,"status":315,"industries":918,"functions":919,"patterns":920,"audience":331,"autonomy":516,"adoptionStage":387,"evidenceCount":361,"publicEvidenceCount":361,"organizations":921,"bestGrade":28,"headline":353,"lastVerified":354,"indexable":8},"branch-and-appointment-booking-agent","AI agent for branch finding and appointment booking","Branch and appointment booking","A conversational agent that finds the nearest suitable location, checks opening hours and which services it offers, books an in person or video appointment with the right specialist, and records the reason for the visit so staff are prepared. In banking it answers \"where is my nearest branch\" and books the mortgage or business banker; the same job exists in retail, healthcare and property.",[317,318,322,625,902],[325,467],[327,386,329,328],[146,922,923,924],"Best Buy","Hemominas","MOGUL.sg",{"kpi":5,"label":6,"unit":7,"aggregate":9,"higherIsBetter":8,"n":357,"nUpTo":15,"median":359,"min":359,"max":359,"byClaimant":926,"vendorOnly":9,"points":927},{"organization":357,"vendor":15,"regulator":15,"independent":15},[928],{"evidenceId":365,"organization":146,"value":359,"qualifier":37,"claimant":27,"grade":28,"pooled":8},{"useCase":930,"benchmark":939},{"slug":931,"title":932,"shortTitle":933,"definition":934,"status":315,"industries":935,"functions":936,"patterns":937,"audience":331,"autonomy":332,"adoptionStage":387,"segment":334,"evidenceCount":361,"publicEvidenceCount":397,"organizations":938,"bestGrade":28,"headline":353,"lastVerified":354,"indexable":8},"card-dispute-and-chargeback-intake","AI agent for card dispute intake","Card dispute intake","A customer facing AI agent that handles the \"I do not recognise this charge\" moment: it finds the transaction, separates suspected fraud from merchant disputes and simple confusion, explains the customer's rights and timelines, collects the details and evidence the rules require, and opens a correctly classified dispute case for the operations team.",[318,319],[325,513,384],[327,328,330,415,386],[231,117,25],{"kpi":5,"label":6,"unit":7,"aggregate":9,"higherIsBetter":8,"n":357,"nUpTo":15,"median":118,"min":118,"max":118,"byClaimant":940,"vendorOnly":9,"points":941},{"organization":357,"vendor":15,"regulator":15,"independent":15},[942],{"evidenceId":116,"organization":117,"value":118,"qualifier":26,"claimant":27,"grade":28,"pooled":8},{"useCase":944,"benchmark":960},{"slug":945,"title":946,"shortTitle":947,"definition":948,"status":315,"industries":949,"functions":951,"patterns":952,"audience":631,"autonomy":332,"adoptionStage":387,"segment":953,"evidenceCount":397,"publicEvidenceCount":397,"organizations":954,"bestGrade":28,"headline":957,"lastVerified":959,"indexable":8},"freight-dispatch-and-load-matching-agent","AI agent for freight dispatch and load matching","Freight dispatch and load matching","An AI agent that does the coordination work behind moving a truckload: reading an emailed quote request and replying with a price, ranking which loads to show which carriers, matching pickup and delivery details to an open dock appointment slot, and chasing the exceptions, so a broker's or carrier's own staff plan lanes and handle disputes instead of typing quotes and making appointment calls.",[950],"logistics-and-transportation",[384],[386,470,415,494],"freight-brokerage",[277,955,956],"J.B. Hunt Transport Services","Uber Freight",{"kpi":477,"label":478,"unit":350,"n":357,"nUpTo":15,"kind":393,"value":958,"qualifier":26,"claimant":27,"organization":956,"vendorReported":9},12,"2026-09-28",{"kpi":5,"label":6,"unit":7,"aggregate":9,"higherIsBetter":8,"n":357,"nUpTo":15,"median":278,"min":278,"max":278,"byClaimant":961,"vendorOnly":9,"points":962},{"organization":357,"vendor":15,"regulator":15,"independent":15},[963],{"evidenceId":276,"organization":277,"value":278,"qualifier":26,"claimant":27,"grade":28,"pooled":8},{"useCase":965,"benchmark":980},{"slug":966,"title":967,"shortTitle":968,"definition":969,"status":315,"industries":970,"functions":972,"patterns":973,"audience":331,"autonomy":332,"adoptionStage":387,"evidenceCount":361,"publicEvidenceCount":361,"organizations":974,"bestGrade":47,"headline":978,"lastVerified":354,"indexable":8},"inbound-lead-qualification-agent","AI agent for inbound lead qualification and meeting booking","Inbound lead qualification","An AI agent that engages inbound prospects the moment they arrive on the website, chat, messaging or the sales phone line, answers their first questions, qualifies them against the organization's criteria, and books a meeting or hands a ready conversation to the right salesperson, with the context written into the CRM.",[317,439,971,318],"automotive",[467,468],[327,328,330,386],[975,976,159,977],"8x8","CarMax","SUSE",{"kpi":477,"label":478,"unit":350,"n":357,"nUpTo":15,"kind":393,"value":979,"qualifier":26,"claimant":46,"organization":975,"vendorReported":8},19,{"kpi":5,"label":6,"unit":7,"aggregate":9,"higherIsBetter":8,"n":357,"nUpTo":15,"median":160,"min":160,"max":160,"byClaimant":981,"vendorOnly":8,"points":982},{"organization":15,"vendor":357,"regulator":15,"independent":15},[983],{"evidenceId":158,"organization":159,"value":160,"qualifier":37,"claimant":46,"grade":47,"pooled":8},{"useCase":985,"benchmark":1001},{"slug":986,"title":987,"shortTitle":988,"definition":989,"status":315,"industries":990,"functions":991,"patterns":992,"audience":331,"autonomy":332,"adoptionStage":333,"evidenceCount":388,"publicEvidenceCount":388,"organizations":993,"bestGrade":28,"headline":997,"lastVerified":395,"indexable":8},"order-status-and-returns-agent","AI agent for order status, delivery changes and returns","Order status and returns","An AI agent that answers \"where is my order\", changes delivery details and arranges returns, exchanges and refunds end to end for online and omnichannel shoppers, by reading and writing to the order, carrier and returns systems within the retailer's policy, and hands exceptions such as damaged goods, disputes and upset customers to a person.",[317,322,319],[325,384],[327,386,328,329],[994,922,117,995,996],"BARK","Next","Sun & Ski Sports",{"kpi":998,"label":999,"unit":350,"n":362,"nUpTo":15,"kind":393,"value":1000,"qualifier":26,"claimant":46,"organization":994,"vendorReported":8},"customer-satisfaction","Customer satisfaction",98,{"kpi":5,"label":6,"unit":7,"aggregate":9,"higherIsBetter":8,"n":357,"nUpTo":15,"median":118,"min":118,"max":118,"byClaimant":1002,"vendorOnly":9,"points":1003},{"organization":357,"vendor":15,"regulator":15,"independent":15},[1004],{"evidenceId":116,"organization":117,"value":118,"qualifier":26,"claimant":27,"grade":28,"pooled":8},{"useCase":1006,"benchmark":1017},{"slug":1007,"title":1008,"shortTitle":1009,"definition":1010,"status":315,"industries":1011,"functions":1012,"patterns":1013,"audience":331,"autonomy":332,"adoptionStage":387,"evidenceCount":388,"publicEvidenceCount":361,"organizations":1014,"bestGrade":28,"headline":353,"lastVerified":395,"indexable":8},"outbound-reminder-and-confirmation-agent","AI agent for outbound reminders and confirmations by voice and messaging","Outbound reminders and confirmations","An AI agent that contacts customers about something they already booked or ordered (an appointment, a delivery, a reservation or a service visit) to remind them, confirm attendance and let them cancel or move it in the same conversation, by phone, SMS, WhatsApp or email. It is operational service outreach, not marketing: nothing is sold, and success is measured in kept appointments and reused slots, not in conversion.",[317,625,410],[325,384],[328,327,386,494],[1015,1016,249,192],"Sheffield Children's NHS Foundation Trust","University Hospitals Coventry and Warwickshire NHS Trust",{"kpi":5,"label":6,"unit":7,"aggregate":9,"higherIsBetter":8,"n":357,"nUpTo":15,"median":189,"min":189,"max":189,"byClaimant":1018,"vendorOnly":9,"points":1019},{"organization":357,"vendor":15,"regulator":15,"independent":15},[1020],{"evidenceId":191,"organization":192,"value":189,"qualifier":37,"claimant":27,"grade":28,"pooled":8},{"useCase":1022,"benchmark":1036},{"slug":1023,"title":1024,"shortTitle":1025,"definition":1026,"status":315,"industries":1027,"functions":1028,"patterns":1029,"audience":331,"autonomy":332,"adoptionStage":387,"evidenceCount":356,"publicEvidenceCount":388,"organizations":1030,"bestGrade":28,"headline":1035,"lastVerified":354,"indexable":8},"parcel-tracking-and-delivery-exception-agent","AI agent for parcel tracking and delivery exceptions","Parcel tracking and delivery exceptions","An AI agent that answers \"where is my parcel\" and resolves delivery exceptions for parcel carriers and postal operators, such as missed deliveries, redelivery or a change of address or pickup point, delays, customs holds and lost or damaged parcel claims, on chat, messaging and phone, and hands disputes and claims above set limits to a human with the tracking history attached.",[950],[325,384],[327,328,386,330],[1031,1032,1033,155,1034],"Chronopost","DPD Deutschland","DPD UK","PostNL",{"kpi":450,"label":451,"unit":350,"n":357,"nUpTo":15,"kind":393,"value":304,"qualifier":26,"claimant":27,"organization":155,"vendorReported":9},{"kpi":5,"label":6,"unit":7,"aggregate":9,"higherIsBetter":8,"n":357,"nUpTo":15,"median":156,"min":156,"max":156,"byClaimant":1037,"vendorOnly":9,"points":1038},{"organization":357,"vendor":15,"regulator":15,"independent":15},[1039],{"evidenceId":154,"organization":155,"value":156,"qualifier":26,"claimant":27,"grade":28,"pooled":8},{"useCase":1041,"benchmark":1054},{"slug":1042,"title":1043,"shortTitle":1044,"definition":1045,"status":315,"industries":1046,"functions":1047,"patterns":1048,"audience":331,"autonomy":332,"adoptionStage":387,"evidenceCount":471,"publicEvidenceCount":356,"organizations":1049,"bestGrade":28,"headline":1053,"lastVerified":354,"indexable":8},"patient-appointment-scheduling-and-reminders-agent","AI agent for patient appointment scheduling, reminders and no show reduction","Patient scheduling and reminders","An AI agent that books, moves and cancels patient appointments by phone and messaging while following the provider's scheduling rules (referral, triage level, clinician and visit type, preparation), confirms and reminds patients in two way conversations, predicts who is likely to miss an appointment, and offers freed slots to patients on the waiting list. Unlike a general branch and appointment booking agent, it writes into the electronic health record and must respect clinical constraints, so anything clinical goes to staff.",[625],[325,384],[328,327,494,386],[1050,1051,1052,1015,1016,192],"Audibel","Howard Brown Health","Mid and South Essex NHS Foundation Trust",{"kpi":348,"label":349,"unit":350,"n":357,"nUpTo":15,"kind":393,"value":452,"qualifier":26,"claimant":46,"organization":1051,"vendorReported":8},{"kpi":5,"label":6,"unit":7,"aggregate":9,"higherIsBetter":8,"n":357,"nUpTo":15,"median":189,"min":189,"max":189,"byClaimant":1055,"vendorOnly":9,"points":1056},{"organization":357,"vendor":15,"regulator":15,"independent":15},[1057],{"evidenceId":191,"organization":192,"value":189,"qualifier":37,"claimant":27,"grade":28,"pooled":8},{"useCase":1059,"benchmark":1068},{"slug":1060,"title":1061,"shortTitle":1062,"definition":1063,"status":315,"industries":1064,"functions":1065,"patterns":1066,"audience":331,"autonomy":516,"adoptionStage":333,"segment":334,"evidenceCount":495,"publicEvidenceCount":397,"organizations":1067,"bestGrade":28,"headline":353,"lastVerified":354,"indexable":8},"offers-and-rewards-agent","AI agent for personalized offers and rewards","Offers and rewards","A customer facing AI agent for banks and card issuers that picks the offer, reward or loyalty action most relevant to each customer at each moment from their transactions and context, delivers it in the app, in messaging or through a colleague, and helps the customer understand, track and redeem rewards in conversation. Unlike campaign personalization, it works inside the customer's own account and loyalty relationship, one moment at a time.",[318,319],[468,467,325],[470,494,327],[146,231,203],{"kpi":5,"label":6,"unit":7,"aggregate":9,"higherIsBetter":8,"n":357,"nUpTo":15,"median":359,"min":359,"max":359,"byClaimant":1069,"vendorOnly":9,"points":1070},{"organization":357,"vendor":15,"regulator":15,"independent":15},[1071],{"evidenceId":365,"organization":146,"value":359,"qualifier":37,"claimant":27,"grade":28,"pooled":8},{"useCase":1073,"benchmark":1083},{"slug":1074,"title":1075,"shortTitle":1076,"definition":1077,"status":315,"industries":1078,"functions":1079,"patterns":1080,"audience":331,"autonomy":332,"adoptionStage":560,"segment":334,"evidenceCount":397,"publicEvidenceCount":397,"organizations":1081,"bestGrade":28,"headline":353,"lastVerified":354,"indexable":8},"proactive-outbound-engagement-agent","AI agent for proactive customer outreach, activation and retention","Proactive outreach and activation","An AI agent that holds the conversation when a bank reaches out first to change something about the customer's account or products, triggered by an event or a campaign: low balance and fee avoidance alerts, payment and renewal reminders, card activation, dormant account reactivation and offers the customer already qualifies for, over messaging or voice, while the bank's own systems decide who is contacted and why. Reminders about appointments and deliveries the customer booked, and the in app coach the customer opens, are separate use cases.",[318,319],[468,467,325],[327,328,386,470],[146,1082,231],"Capital One",{"kpi":5,"label":6,"unit":7,"aggregate":9,"higherIsBetter":8,"n":357,"nUpTo":15,"median":359,"min":359,"max":359,"byClaimant":1084,"vendorOnly":9,"points":1085},{"organization":357,"vendor":15,"regulator":15,"independent":15},[1086],{"evidenceId":365,"organization":146,"value":359,"qualifier":37,"claimant":27,"grade":28,"pooled":8},{"useCase":1088,"benchmark":1099},{"slug":1089,"title":1090,"shortTitle":1091,"definition":1092,"status":315,"industries":1093,"functions":1094,"patterns":1096,"audience":631,"autonomy":416,"adoptionStage":387,"segment":334,"evidenceCount":397,"publicEvidenceCount":397,"organizations":1097,"bestGrade":28,"headline":353,"lastVerified":395,"indexable":8},"source-of-wealth-diligence","AI agent for source of wealth due diligence in private banking","Source of wealth diligence","An AI agent that reads a prospective private client's documents, extracts and corroborates how their wealth was built, checks plausibility against benchmarks and external sources, and drafts the source of wealth and enhanced due diligence narrative for the relationship manager and compliance analyst, who decide on the risk rating and the relationship.",[323,318],[442,1095],"financial-crime-compliance",[415,386,605,630],[303,1098],"Deutsche Bank",{"kpi":5,"label":6,"unit":7,"aggregate":9,"higherIsBetter":8,"n":357,"nUpTo":15,"median":304,"min":304,"max":304,"byClaimant":1100,"vendorOnly":9,"points":1101},{"organization":357,"vendor":15,"regulator":15,"independent":15},[1102],{"evidenceId":302,"organization":303,"value":304,"qualifier":56,"claimant":27,"grade":47,"pooled":8},{"useCase":1104,"benchmark":1117},{"slug":1105,"title":1106,"shortTitle":1107,"definition":1108,"status":315,"industries":1109,"functions":1110,"patterns":1111,"audience":331,"autonomy":332,"adoptionStage":387,"segment":334,"evidenceCount":361,"publicEvidenceCount":361,"organizations":1112,"bestGrade":28,"headline":1113,"lastVerified":354,"indexable":8},"bill-explanation-and-billing-dispute-agent","AI agent for telecom bill explanation and billing disputes","Bill explanation and disputes","An AI agent that explains a customer's telecom bill line by line, in plain language and on any channel, answers why a charge changed or appeared, corrects clear errors within set limits and opens a billing dispute with the evidence attached when a human has to decide.",[320],[325,413],[327,329,386,328],[113,341,87,59],{"kpi":1114,"label":1115,"unit":350,"n":357,"nUpTo":15,"kind":393,"value":1116,"qualifier":26,"claimant":27,"organization":59,"vendorReported":9},"first-contact-resolution","First contact resolution",60,{"kpi":5,"label":6,"unit":7,"aggregate":9,"higherIsBetter":8,"n":15,"nUpTo":357,"median":353,"min":353,"max":353,"byClaimant":1118,"vendorOnly":9,"points":1119},{"organization":15,"vendor":15,"regulator":15,"independent":15},[1120],{"evidenceId":371,"organization":113,"value":372,"qualifier":373,"claimant":27,"grade":28,"pooled":9},{"useCase":1122,"benchmark":1134},{"slug":1123,"title":1124,"shortTitle":1125,"definition":1126,"status":315,"industries":1127,"functions":1128,"patterns":1129,"audience":534,"autonomy":332,"adoptionStage":387,"segment":534,"evidenceCount":362,"publicEvidenceCount":362,"organizations":1130,"bestGrade":47,"headline":1132,"lastVerified":959,"indexable":8},"travel-and-expense-audit-agent","AI agent for travel and expense report audit","Travel and expense audit","An AI agent that checks every travel and expense report line against policy, receipts and prior submissions instead of a small manual sample, flags duplicates, altered receipts and policy violations with the evidence attached, and auto approves the clean majority so auditors spend their time on the reports that are genuinely risky.",[317,715,439],[696],[415,515,330,386],[1131,163],"Databricks",{"kpi":610,"label":611,"unit":350,"n":362,"nUpTo":15,"kind":393,"value":1133,"qualifier":26,"claimant":46,"organization":1131,"vendorReported":8},72,{"kpi":5,"label":6,"unit":7,"aggregate":9,"higherIsBetter":8,"n":357,"nUpTo":15,"median":160,"min":160,"max":160,"byClaimant":1135,"vendorOnly":8,"points":1136},{"organization":15,"vendor":357,"regulator":15,"independent":15},[1137],{"evidenceId":162,"organization":163,"value":160,"qualifier":56,"claimant":46,"grade":47,"pooled":8},{"useCase":1139,"benchmark":1152},{"slug":1140,"title":1141,"shortTitle":1142,"definition":1143,"status":315,"industries":1144,"functions":1145,"patterns":1147,"audience":331,"autonomy":332,"adoptionStage":387,"segment":334,"evidenceCount":388,"publicEvidenceCount":388,"organizations":1148,"bestGrade":28,"headline":1151,"lastVerified":354,"indexable":8},"business-connectivity-quoting-and-service-assistant","AI assistant for B2B telecom quoting, sales and service","B2B quoting and service","An AI assistant that serves business customers of a telecom operator and the sellers who look after them: it answers product, pricing and contract questions, prepares configurations and quotes for connectivity, mobile fleets and devices, drafts responses to tenders, and handles routine service requests and fault tickets, with a sales or service specialist approving anything binding.",[320],[467,325,1146],"product-and-pricing",[327,329,386,470,605],[1149,300,825,87,1150],"Lumen Technologies","Vodafone Business",{"kpi":348,"label":349,"unit":350,"n":357,"nUpTo":15,"kind":393,"value":589,"qualifier":26,"claimant":27,"organization":300,"vendorReported":9},{"kpi":5,"label":6,"unit":7,"aggregate":9,"higherIsBetter":8,"n":357,"nUpTo":15,"median":297,"min":297,"max":297,"byClaimant":1153,"vendorOnly":8,"points":1154},{"organization":15,"vendor":357,"regulator":15,"independent":15},[1155],{"evidenceId":299,"organization":300,"value":297,"qualifier":56,"claimant":46,"grade":47,"pooled":8},{"useCase":1157,"benchmark":1168},{"slug":1158,"title":1159,"shortTitle":1160,"definition":1161,"status":315,"industries":1162,"functions":1163,"patterns":1164,"audience":331,"autonomy":332,"adoptionStage":387,"segment":446,"evidenceCount":388,"publicEvidenceCount":362,"organizations":1165,"bestGrade":28,"headline":1166,"lastVerified":354,"indexable":8},"corporate-client-servicing-assistant","AI assistant for corporate and commercial client servicing","Corporate client servicing","A conversational assistant inside the corporate banking portal, app and messaging channels that answers finance and treasury teams' servicing questions, such as payment status, balances, cut off times, fees and how to submit an instruction, resolves routine requests end to end and hands the rest to a service specialist who has an AI copilot.",[318,319],[325,384],[327,329,386,630],[146,203],{"kpi":450,"label":451,"unit":350,"n":357,"nUpTo":15,"kind":393,"value":1167,"qualifier":26,"claimant":27,"organization":146,"vendorReported":9},16,{"kpi":5,"label":6,"unit":7,"aggregate":9,"higherIsBetter":8,"n":357,"nUpTo":15,"median":204,"min":204,"max":204,"byClaimant":1169,"vendorOnly":9,"points":1170},{"organization":357,"vendor":15,"regulator":15,"independent":15},[1171],{"evidenceId":202,"organization":203,"value":204,"qualifier":37,"claimant":27,"grade":28,"pooled":8},{"useCase":1173,"benchmark":1189},{"slug":1174,"title":1175,"shortTitle":1176,"definition":1177,"status":315,"industries":1178,"functions":1179,"patterns":1181,"audience":631,"autonomy":332,"adoptionStage":387,"evidenceCount":388,"publicEvidenceCount":361,"organizations":1182,"bestGrade":28,"headline":1185,"lastVerified":354,"indexable":8},"hr-and-policy-assistant","AI assistant for HR and policy questions","HR and policy assistant","An employee self service assistant that answers questions on leave, pay and tax forms, benefits, expenses, travel and conduct policies from the organization's own HR documents, personalized to the employee's country and role, and starts simple HR transactions such as leave requests or employment letters in the HR system.",[317,318,439,625],[1180,627],"human-resources",[329,327,386],[146,75,1183,1184],"Turing","Vituity",{"kpi":1186,"label":1187,"unit":350,"n":362,"nUpTo":15,"kind":393,"value":1188,"qualifier":26,"claimant":27,"organization":75,"vendorReported":9},"employee-adoption","Employee adoption",99,{"kpi":5,"label":6,"unit":7,"aggregate":9,"higherIsBetter":8,"n":357,"nUpTo":15,"median":76,"min":76,"max":76,"byClaimant":1190,"vendorOnly":9,"points":1191},{"organization":357,"vendor":15,"regulator":15,"independent":15},[1192],{"evidenceId":74,"organization":75,"value":76,"qualifier":37,"claimant":27,"grade":28,"pooled":8},{"useCase":1194,"benchmark":1204},{"slug":1195,"title":1196,"shortTitle":1197,"definition":1198,"status":315,"industries":1199,"functions":1200,"patterns":1201,"audience":631,"autonomy":416,"adoptionStage":387,"segment":561,"evidenceCount":356,"publicEvidenceCount":356,"organizations":1202,"bestGrade":28,"headline":1203,"lastVerified":354,"indexable":8},"network-fault-triage-copilot","AI copilot for network operations centre fault triage","NOC fault triage copilot","AI in the network operations centre (NOC) that correlates alarms and performance data from radio, transport, core and fixed networks into a small number of probable faults, ranks them by customer impact, proposes the likely root cause and fix from runbooks, vendor documentation and past tickets, and routes the ticket to the right team, while an engineer decides what to change.",[320],[558,384],[515,330,329,630,386],[40,296,564,824,110,59],{"kpi":567,"label":568,"unit":350,"n":357,"nUpTo":15,"kind":393,"value":569,"qualifier":37,"claimant":27,"organization":296,"vendorReported":9},{"kpi":5,"label":6,"unit":7,"aggregate":9,"higherIsBetter":8,"n":357,"nUpTo":15,"median":297,"min":297,"max":297,"byClaimant":1205,"vendorOnly":9,"points":1206},{"organization":357,"vendor":15,"regulator":15,"independent":15},[1207],{"evidenceId":295,"organization":296,"value":297,"qualifier":37,"claimant":27,"grade":28,"pooled":8},{"useCase":1209,"benchmark":1221},{"slug":1210,"title":1211,"shortTitle":1212,"definition":1213,"status":315,"industries":1214,"functions":1215,"patterns":1216,"audience":631,"autonomy":445,"adoptionStage":333,"evidenceCount":361,"publicEvidenceCount":361,"organizations":1217,"bestGrade":28,"headline":353,"lastVerified":354,"indexable":8},"enterprise-knowledge-search","AI enterprise knowledge search for employees","Enterprise knowledge search","An assistant that lets any employee ask a question in plain language and get a synthesized answer from the organization's own policies, procedures, product manuals and research, with citations to the source documents and only from documents the employee is allowed to see.",[317,318,323,757,410,735],[627,384,325],[329,327,630],[146,1218,1219,1220],"Morgan Stanley","SIGNAL IDUNA","Wells Fargo",{"kpi":5,"label":6,"unit":7,"aggregate":9,"higherIsBetter":8,"n":357,"nUpTo":15,"median":1222,"min":1222,"max":1222,"byClaimant":1223,"vendorOnly":9,"points":1224},23000000,{"organization":357,"vendor":15,"regulator":15,"independent":15},[1225],{"evidenceId":1226,"organization":146,"value":1222,"qualifier":37,"claimant":27,"grade":28,"pooled":8},"bank-of-america-ask-merrill-and-ask-private-bank",{"useCase":1228,"benchmark":1247},{"slug":1229,"title":1230,"shortTitle":1231,"definition":1232,"status":315,"industries":1233,"functions":1234,"patterns":1236,"audience":534,"autonomy":332,"adoptionStage":387,"segment":1235,"evidenceCount":471,"publicEvidenceCount":471,"organizations":1237,"bestGrade":28,"headline":1246,"lastVerified":354,"indexable":8},"commercial-underwriting-submission-triage","AI for commercial underwriting submission intake and triage","Underwriting submission triage","AI that reads incoming broker submissions for commercial insurance (emails, applications, schedules of values, loss runs and supplements), extracts the risk data into a structured record, checks clearance and appetite, enriches the risk with internal and third party data and ranks it, so underwriters open a complete, prioritized file instead of an inbox.",[757],[1235,384],"underwriting",[415,330,494,386],[1238,261,1239,1240,1241,1242,1243,1244,1245],"American International Group","CNA Financial","Generali Global Corporate & Commercial","Hiscox","Kinsale Capital Group","Markel","Paragon Insurance Group","Skyward Specialty Insurance Group",{"kpi":423,"label":424,"unit":350,"n":357,"nUpTo":15,"kind":393,"value":1000,"qualifier":56,"claimant":27,"organization":1244,"vendorReported":9},{"kpi":5,"label":6,"unit":7,"aggregate":9,"higherIsBetter":8,"n":357,"nUpTo":15,"median":262,"min":262,"max":262,"byClaimant":1248,"vendorOnly":8,"points":1249},{"organization":15,"vendor":357,"regulator":15,"independent":15},[1250],{"evidenceId":260,"organization":261,"value":262,"qualifier":37,"claimant":46,"grade":47,"pooled":8},{"useCase":1252,"benchmark":1267},{"slug":1253,"title":1254,"shortTitle":1255,"definition":1256,"status":315,"industries":1257,"functions":1259,"patterns":1262,"audience":534,"autonomy":332,"adoptionStage":560,"segment":1263,"evidenceCount":397,"publicEvidenceCount":397,"organizations":1264,"bestGrade":28,"headline":353,"lastVerified":354,"indexable":8},"continuous-controls-testing","AI for continuous controls testing and control self assessment","Continuous controls testing","AI that moves control testing from periodic samples to continuous, full population assurance: it collects evidence from source systems, maps each artefact to the control it supports, tests every transaction or record against the control's rule, flags exceptions for a human to judge and prepares the risk and control self assessment from incident and loss data for the business to review.",[317,318,757,1258,410],"capital-markets",[1260,1261,384],"risk-management","regulatory-compliance",[386,415,515,330],"second-line",[1265,245,1266],"Federal Deposit Insurance Corporation","Pension Benefit Guaranty Corporation",{"kpi":5,"label":6,"unit":7,"aggregate":9,"higherIsBetter":8,"n":357,"nUpTo":15,"median":246,"min":246,"max":246,"byClaimant":1268,"vendorOnly":9,"points":1269},{"organization":357,"vendor":15,"regulator":15,"independent":15},[1270],{"evidenceId":244,"organization":245,"value":246,"qualifier":37,"claimant":27,"grade":28,"pooled":8},{"useCase":1272,"benchmark":1286},{"slug":1273,"title":1274,"shortTitle":1275,"definition":1276,"status":315,"industries":1277,"functions":1278,"patterns":1279,"audience":631,"autonomy":416,"adoptionStage":387,"segment":802,"evidenceCount":388,"publicEvidenceCount":388,"organizations":1280,"bestGrade":28,"headline":1285,"lastVerified":354,"indexable":8},"health-prior-authorization-and-claims-adjudication","AI for health insurance prior authorization and claims adjudication support","Health prior authorization and adjudication","AI that reads prior authorization requests, medical claims and appeals with their clinical and billing documents, extracts diagnoses, treatments and costs, checks them against the policy and published clinical criteria, and prepares a summary and recommendation for a clinician or adjudicator, who makes every adverse decision.",[757,625],[802,413,384],[415,630,329,330,605],[1281,140,1282,1283,1284],"Acentra Health","Centers for Medicare and Medicaid Services","ICICI Lombard","Manulife",{"kpi":635,"label":636,"unit":350,"n":362,"nUpTo":15,"kind":393,"value":304,"qualifier":56,"claimant":46,"organization":1281,"vendorReported":8},{"kpi":5,"label":6,"unit":7,"aggregate":9,"higherIsBetter":8,"n":357,"nUpTo":15,"median":137,"min":137,"max":137,"byClaimant":1287,"vendorOnly":8,"points":1288},{"organization":15,"vendor":357,"regulator":15,"independent":15},[1289],{"evidenceId":139,"organization":140,"value":137,"qualifier":37,"claimant":46,"grade":47,"pooled":8},{"useCase":1291,"benchmark":1303},{"slug":1292,"title":1293,"shortTitle":1294,"definition":1295,"status":315,"industries":1296,"functions":1297,"patterns":1298,"audience":534,"autonomy":445,"adoptionStage":333,"segment":802,"evidenceCount":388,"publicEvidenceCount":388,"organizations":1299,"bestGrade":28,"headline":353,"lastVerified":354,"indexable":8},"claims-fraud-detection","AI for insurance claims fraud detection","Claims fraud detection","AI that scores every insurance claim for fraud from first notice of loss onwards, combining claim, policy, document, image and network data to find suspicious claims, organised rings and inflated losses, and sends each alert with its reasons to a claims handler or special investigations unit for review.",[757],[802,513],[515,494,415,586,330],[1300,143,1301,1302,807],"Assurant","General Insurance Association of Singapore","Lemonade",{"kpi":5,"label":6,"unit":7,"aggregate":9,"higherIsBetter":8,"n":357,"nUpTo":15,"median":137,"min":137,"max":137,"byClaimant":1304,"vendorOnly":8,"points":1305},{"organization":15,"vendor":357,"regulator":15,"independent":15},[1306],{"evidenceId":142,"organization":143,"value":137,"qualifier":37,"claimant":46,"grade":47,"pooled":8},{"useCase":1308,"benchmark":1319},{"slug":1309,"title":1310,"shortTitle":1311,"definition":1312,"status":315,"industries":1313,"functions":1314,"patterns":1315,"audience":534,"autonomy":416,"adoptionStage":387,"segment":535,"evidenceCount":397,"publicEvidenceCount":397,"organizations":1316,"bestGrade":28,"headline":353,"lastVerified":354,"indexable":8},"mule-network-detection","AI for money mule account and network detection","Mule network detection","Graph and behavioural machine learning that finds money mule accounts and the networks around them, such as circular flows, layering chains and clusters of newly linked accounts, and supports investigators in tracing scam proceeds and restricting accounts before the money is gone.",[318,319],[513,1095],[515,494,386,630],[1317,44,1318],"BigPay","Reserve Bank Innovation Hub (Reserve Bank of India)",{"kpi":5,"label":6,"unit":7,"aggregate":9,"higherIsBetter":8,"n":357,"nUpTo":15,"median":45,"min":45,"max":45,"byClaimant":1320,"vendorOnly":8,"points":1321},{"organization":15,"vendor":357,"regulator":15,"independent":15},[1322],{"evidenceId":43,"organization":44,"value":45,"qualifier":37,"claimant":46,"grade":47,"pooled":8},{"useCase":1324,"benchmark":1337},{"slug":1325,"title":1326,"shortTitle":1327,"definition":1328,"status":315,"industries":1329,"functions":1330,"patterns":1331,"audience":631,"autonomy":416,"adoptionStage":560,"evidenceCount":388,"publicEvidenceCount":388,"organizations":1332,"bestGrade":28,"headline":1336,"lastVerified":395,"indexable":8},"permit-and-licence-application-processing","AI for permit and licence application processing","Permit and licence application processing","AI that helps applicants submit complete permit and licence applications and helps officers process them, by answering questions about requirements, checking applications for missing or inconsistent information, pulling the relevant policies, history and constraints, and drafting reports, while the grant or refusal stays with a named officer or a published rule.",[410],[412,413,1261],[415,386,329,327],[1333,420,1334,1335,307],"Intellectual Property Office","U.S. Fish and Wildlife Service","U.S. Department of Agriculture",{"kpi":423,"label":424,"unit":350,"n":357,"nUpTo":15,"kind":393,"value":743,"qualifier":37,"claimant":27,"organization":420,"vendorReported":9},{"kpi":5,"label":6,"unit":7,"aggregate":9,"higherIsBetter":8,"n":357,"nUpTo":15,"median":17,"min":17,"max":17,"byClaimant":1338,"vendorOnly":9,"points":1339},{"organization":357,"vendor":15,"regulator":15,"independent":15},[1340],{"evidenceId":306,"organization":307,"value":17,"qualifier":56,"claimant":27,"grade":28,"pooled":8},{"useCase":1342,"benchmark":1356},{"slug":1343,"title":1344,"shortTitle":1345,"definition":1346,"status":315,"industries":1347,"functions":1348,"patterns":1349,"audience":331,"autonomy":416,"adoptionStage":387,"evidenceCount":388,"publicEvidenceCount":388,"organizations":1350,"bestGrade":28,"headline":1354,"lastVerified":354,"indexable":8},"recruitment-screening-and-interview-scheduling","AI for recruitment screening and interview scheduling","Recruitment screening and scheduling","AI that answers candidates' questions, collects applications in conversation, schedules interviews and, where the organization chooses, assesses applications against the job requirements for a recruiter, who makes every selection decision. In the EU, the screening part is a high risk AI system under Annex III point 4 of the AI Act.",[317,410,321,735],[1180],[327,330,494,386],[1351,133,1352,537,1353],"Chipotle Mexican Grill","U.S. Immigration and Customs Enforcement","Trace3",{"kpi":567,"label":568,"unit":350,"n":357,"nUpTo":15,"kind":393,"value":1355,"qualifier":56,"claimant":27,"organization":537,"vendorReported":9},90,{"kpi":5,"label":6,"unit":7,"aggregate":9,"higherIsBetter":8,"n":357,"nUpTo":15,"median":130,"min":130,"max":130,"byClaimant":1357,"vendorOnly":8,"points":1358},{"organization":15,"vendor":357,"regulator":15,"independent":15},[1359],{"evidenceId":132,"organization":133,"value":130,"qualifier":26,"claimant":46,"grade":47,"pooled":8},{"useCase":1361,"benchmark":1374},{"slug":1362,"title":1363,"shortTitle":1364,"definition":1365,"status":315,"industries":1366,"functions":1367,"patterns":1368,"audience":631,"autonomy":416,"adoptionStage":387,"evidenceCount":361,"publicEvidenceCount":361,"organizations":1369,"bestGrade":47,"headline":1373,"lastVerified":354,"indexable":8},"rfp-and-proposal-response-drafting","AI for RFP, tender and sales proposal response drafting","RFP and proposal drafting","AI that helps sales and bid teams answer requests for proposal, tenders, security questionnaires and sales proposals: it breaks the request into questions and requirements, retrieves approved answers and past proposals, drafts the response and a compliance matrix, and routes open points to subject matter experts, with a proposal manager reviewing everything before submission.",[317,735,439],[467,627],[605,329,415],[1370,1371,174,1372],"GroupeActive","Industrialized Construction Group","Verdantas",{"kpi":567,"label":568,"unit":350,"n":357,"nUpTo":15,"kind":393,"value":788,"qualifier":26,"claimant":46,"organization":1371,"vendorReported":8},{"kpi":5,"label":6,"unit":7,"aggregate":9,"higherIsBetter":8,"n":357,"nUpTo":15,"median":171,"min":171,"max":171,"byClaimant":1375,"vendorOnly":8,"points":1376},{"organization":15,"vendor":357,"regulator":15,"independent":15},[1377],{"evidenceId":173,"organization":174,"value":171,"qualifier":37,"claimant":46,"grade":47,"pooled":8},{"useCase":1379,"benchmark":1393},{"slug":1380,"title":1381,"shortTitle":1382,"definition":1383,"status":315,"industries":1384,"functions":1385,"patterns":1386,"audience":631,"autonomy":445,"adoptionStage":387,"evidenceCount":356,"publicEvidenceCount":356,"organizations":1387,"bestGrade":28,"headline":353,"lastVerified":354,"indexable":8},"inspection-prioritization","AI for risk based inspection prioritization in food safety, workplace and environmental regulation","Inspection prioritization","Models that predict which premises, operators or activities are most likely to be non compliant, so that inspectors in food safety, workplace safety, environmental and other regulation spend their visits where the risk is highest, ideally with inspectors choosing the visits and random inspections testing the model.",[410],[1260,413,1261],[494,515],[223,1388,1389,1390,1391,1392],"Driver and Vehicle Standards Agency","U.S. Environmental Protection Agency, Office of Enforcement and Compliance Assurance","Food Standards Agency","Nederlandse Arbeidsinspectie","Nederlandse Voedsel- en Warenautoriteit (NVWA)",{"kpi":5,"label":6,"unit":7,"aggregate":9,"higherIsBetter":8,"n":357,"nUpTo":15,"median":224,"min":224,"max":224,"byClaimant":1394,"vendorOnly":9,"points":1395},{"organization":357,"vendor":15,"regulator":15,"independent":15},[1396],{"evidenceId":222,"organization":223,"value":224,"qualifier":56,"claimant":27,"grade":28,"pooled":8},{"useCase":1398,"benchmark":1408},{"slug":1399,"title":1400,"shortTitle":1401,"definition":1402,"status":315,"industries":1403,"functions":1404,"patterns":1405,"audience":534,"autonomy":445,"adoptionStage":387,"evidenceCount":397,"publicEvidenceCount":397,"organizations":1406,"bestGrade":28,"headline":353,"lastVerified":354,"indexable":8},"tax-compliance-risk-scoring","AI for tax compliance risk scoring and audit selection","Tax compliance risk scoring","Models that score tax returns, taxpayers and transactions for the risk of error, underreporting or fraud, so that a tax administration spends its audit and compliance capacity where the risk is highest, with an officer deciding every compliance action and the selection itself monitored for fairness.",[410],[1260,413,513],[494,515],[1407,94,102],"Belastingdienst",{"kpi":5,"label":6,"unit":7,"aggregate":9,"higherIsBetter":8,"n":357,"nUpTo":15,"median":1409,"min":1409,"max":1409,"byClaimant":1410,"vendorOnly":9,"points":1411},1500,{"organization":357,"vendor":15,"regulator":15,"independent":15},[1412],{"evidenceId":1413,"organization":94,"value":1409,"qualifier":56,"claimant":27,"grade":28,"pooled":8},"hmrc-vat-return-analysis-tool",{"useCase":1415,"benchmark":1427},{"slug":1416,"title":1417,"shortTitle":1418,"definition":1419,"status":315,"industries":1420,"functions":1421,"patterns":1423,"audience":331,"autonomy":332,"adoptionStage":387,"segment":334,"evidenceCount":397,"publicEvidenceCount":397,"organizations":1424,"bestGrade":47,"headline":353,"lastVerified":354,"indexable":8},"home-loan-assistant-and-prequalification","AI home loan assistant with pre qualification","Home loan assistant","A customer facing assistant that answers home loan questions (rates, loan to value, fees, the documents needed), runs indicative affordability and borrowing estimates from the bank's published rules, and books the customer with a mortgage specialist, grounded in the bank's current, versioned product and policy documents.",[318,902],[1422,467,325],"lending-and-credit",[329,327,328],[1425,292,1426],"Figure","Safe Rate",{"kpi":5,"label":6,"unit":7,"aggregate":9,"higherIsBetter":8,"n":357,"nUpTo":15,"median":293,"min":293,"max":293,"byClaimant":1428,"vendorOnly":8,"points":1429},{"organization":15,"vendor":357,"regulator":15,"independent":15},[1430],{"evidenceId":291,"organization":292,"value":293,"qualifier":56,"claimant":46,"grade":47,"pooled":8},{"useCase":1432,"benchmark":1445},{"slug":1433,"title":1434,"shortTitle":1435,"definition":1436,"status":315,"industries":1437,"functions":1438,"patterns":1439,"audience":631,"autonomy":445,"adoptionStage":333,"segment":334,"evidenceCount":356,"publicEvidenceCount":356,"organizations":1440,"bestGrade":28,"headline":353,"lastVerified":395,"indexable":8},"wealth-advisor-knowledge-assistant","AI knowledge assistant for wealth advisors and relationship managers","Advisor knowledge assistant","A conversational assistant that answers a wealth advisor's or relationship manager's questions in seconds from the firm's own research, house view, product documentation and policies, with every answer linked to the source document so the advisor can check it before using it with a client.",[323,318],[627,467,325],[329,327],[146,1441,1442,1218,1443,1444],"Citi","JPMorgan Chase","UBS","Yes Bank",{"kpi":5,"label":6,"unit":7,"aggregate":9,"higherIsBetter":8,"n":357,"nUpTo":15,"median":1222,"min":1222,"max":1222,"byClaimant":1446,"vendorOnly":9,"points":1447},{"organization":357,"vendor":15,"regulator":15,"independent":15},[1448],{"evidenceId":1226,"organization":146,"value":1222,"qualifier":37,"claimant":27,"grade":28,"pooled":8},{"useCase":1450,"benchmark":1465},{"slug":1451,"title":1452,"shortTitle":1453,"definition":1454,"status":315,"industries":1455,"functions":1456,"patterns":1457,"audience":631,"autonomy":416,"adoptionStage":387,"evidenceCount":361,"publicEvidenceCount":361,"organizations":1458,"bestGrade":28,"headline":1461,"lastVerified":354,"indexable":8},"legal-research-and-drafting-assistant","AI legal research and drafting assistant for lawyers","Legal research and drafting","A generative AI assistant for lawyers in firms, legal departments and public bodies that finds and summarises case law, legislation and internal know how, answers legal questions with citations and drafts first versions of memos, briefings, letters and filings, which a lawyer verifies and signs off.",[735,317,410],[737,627],[329,605,630,415],[227,1459,740,1460],"Ashurst Perkins Coie","U.S. Securities and Exchange Commission",{"kpi":1462,"label":1463,"unit":350,"n":357,"nUpTo":15,"kind":393,"value":1464,"qualifier":56,"claimant":27,"organization":1459,"vendorReported":9},"productivity-gain","Productivity gain",45,{"kpi":5,"label":6,"unit":7,"aggregate":9,"higherIsBetter":8,"n":357,"nUpTo":15,"median":228,"min":228,"max":228,"byClaimant":1466,"vendorOnly":9,"points":1467},{"organization":357,"vendor":15,"regulator":15,"independent":15},[1468],{"evidenceId":226,"organization":227,"value":228,"qualifier":56,"claimant":27,"grade":28,"pooled":8},{"useCase":1470,"benchmark":1481},{"slug":1471,"title":1472,"shortTitle":1473,"definition":1474,"status":315,"industries":1475,"functions":1476,"patterns":1477,"audience":631,"autonomy":416,"adoptionStage":333,"evidenceCount":388,"publicEvidenceCount":388,"organizations":1478,"bestGrade":28,"headline":353,"lastVerified":354,"indexable":8},"meeting-summarization-and-action-items","AI meeting summarization and action items","Meeting summaries and action items","AI that summarizes internal and operational meetings, such as team, project, board and case meetings: it transcribes an online or in person meeting with the participants' knowledge and produces a summary, decisions and action items with owners and dates for the organizer to check and share. It is the general purpose tool; client advice meetings and sales calls, which feed a regulated record or a sales pipeline, have their own pages.",[317,410,439,735],[627,384],[630,629],[1479,125,1480,1353,660],"U.S. Department of Labor","Softcat",{"kpi":5,"label":6,"unit":7,"aggregate":9,"higherIsBetter":8,"n":357,"nUpTo":15,"median":126,"min":126,"max":126,"byClaimant":1482,"vendorOnly":9,"points":1483},{"organization":357,"vendor":15,"regulator":15,"independent":15},[1484],{"evidenceId":124,"organization":125,"value":126,"qualifier":37,"claimant":27,"grade":28,"pooled":8},{"useCase":1486,"benchmark":1498},{"slug":1487,"title":1488,"shortTitle":1489,"definition":1490,"status":315,"industries":1491,"functions":1493,"patterns":1494,"audience":534,"autonomy":416,"adoptionStage":387,"segment":1495,"evidenceCount":362,"publicEvidenceCount":362,"organizations":1496,"bestGrade":47,"headline":353,"lastVerified":959,"indexable":8},"media-archive-metadata-tagging","AI metadata tagging and indexing for media archives","Media archive metadata tagging","AI that watches and listens to a broadcaster's or publisher's video and audio archive and generates rich, structured metadata, such as what is shown, who appears, spoken content, on screen text, logos and objects, so that content makers can find and reuse footage through natural language search instead of relying on the sparse, inconsistent tags an archive accumulated by hand over decades.",[1492],"media-and-entertainment",[627,384],[586,629,330],"content operations",[136,1497],"Radiotelevisión Española (RTVE)",{"kpi":5,"label":6,"unit":7,"aggregate":9,"higherIsBetter":8,"n":357,"nUpTo":15,"median":137,"min":137,"max":137,"byClaimant":1499,"vendorOnly":8,"points":1500},{"organization":15,"vendor":357,"regulator":15,"independent":15},[1501],{"evidenceId":135,"organization":136,"value":137,"qualifier":26,"claimant":46,"grade":47,"pooled":8},{"useCase":1503,"benchmark":1518},{"slug":1504,"title":1505,"shortTitle":1506,"definition":1507,"status":315,"industries":1508,"functions":1509,"patterns":1510,"audience":534,"autonomy":332,"adoptionStage":387,"evidenceCount":388,"publicEvidenceCount":388,"organizations":1511,"bestGrade":47,"headline":1516,"lastVerified":354,"indexable":8},"call-quality-and-compliance-monitoring","AI quality and compliance monitoring of every customer interaction","Call quality and compliance","Automated quality assurance that transcribes and scores every customer interaction, voice and chat, against the organization's own rubric, checking required disclosures and script adherence, flagging conduct and mis selling risk, and surfacing coaching opportunities, instead of the small sample a human QA team can review.",[317,318,757,382,320,322],[325,1261,384],[629,330,630],[1512,184,1513,1514,1515],"British Gas","DoorDash","Oportun","VitalityHealth",{"kpi":866,"label":867,"unit":350,"n":357,"nUpTo":15,"kind":393,"value":1517,"qualifier":56,"claimant":46,"organization":1512,"vendorReported":8},10,{"kpi":5,"label":6,"unit":7,"aggregate":9,"higherIsBetter":8,"n":357,"nUpTo":15,"median":185,"min":185,"max":185,"byClaimant":1519,"vendorOnly":8,"points":1520},{"organization":15,"vendor":357,"regulator":15,"independent":15},[1521],{"evidenceId":183,"organization":184,"value":185,"qualifier":26,"claimant":46,"grade":47,"pooled":8},{"useCase":1523,"benchmark":1540},{"slug":1524,"title":1525,"shortTitle":1526,"definition":1527,"status":315,"industries":1528,"functions":1530,"patterns":1531,"audience":631,"autonomy":332,"adoptionStage":387,"segment":1533,"evidenceCount":397,"publicEvidenceCount":397,"organizations":1534,"bestGrade":28,"headline":1537,"lastVerified":354,"indexable":8},"production-line-quality-inspection","AI quality inspection on the production line","Production quality inspection","AI that inspects every unit on a production line, from camera images, sound or machine process data, to find defects, missing parts and wrong variants in real time, and routes the few anomalies it flags to a quality inspector instead of relying on manual sampling at the end of the line.",[1529,971],"manufacturing",[384],[586,515,1532,386],"synthetic-data-generation","production",[129,1535,1536],"BMW Group","Pegatron",{"kpi":1538,"label":1539,"unit":350,"n":357,"nUpTo":15,"kind":393,"value":351,"qualifier":26,"claimant":46,"organization":1536,"vendorReported":8},"cost-reduction","Cost reduction",{"kpi":5,"label":6,"unit":7,"aggregate":9,"higherIsBetter":8,"n":357,"nUpTo":15,"median":130,"min":130,"max":130,"byClaimant":1541,"vendorOnly":9,"points":1542},{"organization":357,"vendor":15,"regulator":15,"independent":15},[1543],{"evidenceId":128,"organization":129,"value":130,"qualifier":56,"claimant":27,"grade":28,"pooled":8},{"useCase":1545,"benchmark":1557},{"slug":1546,"title":1547,"shortTitle":1548,"definition":1549,"status":315,"industries":1550,"functions":1551,"patterns":1552,"audience":631,"autonomy":445,"adoptionStage":387,"evidenceCount":397,"publicEvidenceCount":397,"organizations":1553,"bestGrade":28,"headline":1555,"lastVerified":395,"indexable":8},"conversation-roleplay-training","AI roleplay training for customer conversations","Conversation roleplay training","A training simulator in which generative AI plays a realistic customer, by voice or text, so service, sales and crisis staff can rehearse difficult conversations as often as they need before they handle live ones, and receive structured feedback against the organization's own standards.",[317,318,757,320,410,625],[1180,325,467],[327,328,605],[146,1554,249],"GoHealth",{"kpi":477,"label":478,"unit":350,"n":357,"nUpTo":15,"kind":393,"value":1556,"qualifier":26,"claimant":46,"organization":1554,"vendorReported":8},21,{"kpi":5,"label":6,"unit":7,"aggregate":9,"higherIsBetter":8,"n":357,"nUpTo":15,"median":137,"min":137,"max":137,"byClaimant":1558,"vendorOnly":9,"points":1559},{"organization":357,"vendor":15,"regulator":15,"independent":15},[1560],{"evidenceId":145,"organization":146,"value":137,"qualifier":37,"claimant":27,"grade":28,"pooled":8},{"useCase":1562,"benchmark":1575},{"slug":1563,"title":1564,"shortTitle":1565,"definition":1566,"status":315,"industries":1567,"functions":1568,"patterns":1569,"audience":331,"autonomy":332,"adoptionStage":387,"segment":334,"evidenceCount":356,"publicEvidenceCount":356,"organizations":1570,"bestGrade":28,"headline":1571,"lastVerified":395,"indexable":8},"scam-payment-interception","AI scam intervention for instant payments","Scam payment interception","AI that talks to the customer when they are about to authorise an instant payment that looks like a scam: it combines the payee check and the risk score, asks targeted questions about the payment in plain language, explains the specific scam pattern, and holds, delays or escalates the payment to a human specialist when the risk stays high. Unlike fraud scoring, which stops payments the customer did not make, it protects customers from payments they are being manipulated into making.",[318,319],[513,325],[327,494,386,328],[231,537,539,497,59,498],{"kpi":1572,"label":1573,"unit":350,"n":362,"nUpTo":15,"kind":393,"value":1574,"qualifier":26,"claimant":46,"organization":497,"vendorReported":8},"detection-rate-improvement","Detection improvement",300,{"kpi":5,"label":6,"unit":7,"aggregate":9,"higherIsBetter":8,"n":357,"nUpTo":15,"median":228,"min":228,"max":228,"byClaimant":1576,"vendorOnly":9,"points":1577},{"organization":357,"vendor":15,"regulator":15,"independent":15},[1578],{"evidenceId":230,"organization":231,"value":228,"qualifier":37,"claimant":27,"grade":28,"pooled":8},[1580,1581,1584,1585,1588,1589,1590,1591,1594,1595,1598,1599,1600,1601,1604,1607,1608,1609,1610,1611,1614,1615,1616,1617,1618,1619,1622,1623,1624,1627,1628,1629,1630,1631,1632,1633,1636,1637,1638,1639,1640,1641,1642,1643,1646,1647,1650,1651,1654,1655,1656,1659,1660,1661,1662,1663,1666,1667,1670,1671,1672,1673,1674,1675,1676,1679,1680,1681,1682,1683,1686,1687,1688,1689,1690,1691,1694,1695,1696,1697,1698,1701,1704,1707],{"slug":552,"title":553},{"slug":1582,"title":1583},"account-and-card-servicing-agent","AI agent for account and card servicing",{"slug":897,"title":898},{"slug":1586,"title":1587},"atm-and-self-service-device-assistance","AI agent for ATM and self service device assistance",{"slug":914,"title":915},{"slug":931,"title":932},{"slug":578,"title":579},{"slug":1592,"title":1593},"collections-and-hardship-agent","AI agent for early collections and hardship support",{"slug":311,"title":312},{"slug":1596,"title":1597},"claims-first-notice-of-loss-agent","AI agent for first notice of loss claims intake",{"slug":598,"title":599},{"slug":945,"title":946},{"slug":966,"title":967},{"slug":1602,"title":1603},"insurance-policy-servicing-agent","AI agent for insurance policy servicing",{"slug":1605,"title":1606},"network-outage-communication-agent","AI agent for network outage detection and customer communication",{"slug":986,"title":987},{"slug":1007,"title":1008},{"slug":1023,"title":1024},{"slug":1042,"title":1043},{"slug":1612,"title":1613},"agentic-payment-initiation","AI agent for payment initiation within a customer mandate",{"slug":1060,"title":1061},{"slug":1074,"title":1075},{"slug":1089,"title":1090},{"slug":1105,"title":1106},{"slug":1123,"title":1124},{"slug":1620,"title":1621},"travel-insurance-claims-and-assistance-agent","AI agent for travel insurance claims and assistance",{"slug":377,"title":378},{"slug":620,"title":621},{"slug":1625,"title":1626},"publisher-archive-answer-engine","AI answer engine for readers built on a publisher's own journalism",{"slug":1140,"title":1141},{"slug":405,"title":406},{"slug":646,"title":647},{"slug":1158,"title":1159},{"slug":434,"title":435},{"slug":1174,"title":1175},{"slug":1634,"title":1635},"insurance-broker-and-agent-assistant","AI assistant for insurance brokers and agents",{"slug":672,"title":673},{"slug":690,"title":691},{"slug":461,"title":462},{"slug":710,"title":711},{"slug":1195,"title":1196},{"slug":1210,"title":1211},{"slug":487,"title":488},{"slug":1644,"title":1645},"chargeback-and-representment","AI for chargeback and representment operations",{"slug":1229,"title":1230},{"slug":1648,"title":1649},"complaints-root-cause-analysis","AI for complaints root cause and systemic issue analysis",{"slug":1253,"title":1254},{"slug":1652,"title":1653},"customs-classification-and-declaration","AI for customs classification and declaration preparation",{"slug":730,"title":731},{"slug":1273,"title":1274},{"slug":1657,"title":1658},"immigration-and-visa-application-assistant","AI for immigration and visa applications, from applicant questions to case preparation",{"slug":752,"title":753},{"slug":1292,"title":1293},{"slug":1309,"title":1310},{"slug":775,"title":776},{"slug":1664,"title":1665},"payment-investigations-and-exceptions","AI for payment investigations and exceptions",{"slug":1325,"title":1326},{"slug":1668,"title":1669},"adverse-event-case-intake","AI for pharmacovigilance adverse event case intake",{"slug":796,"title":797},{"slug":816,"title":817},{"slug":834,"title":835},{"slug":1343,"title":1344},{"slug":1362,"title":1363},{"slug":1380,"title":1381},{"slug":1677,"title":1678},"software-vulnerability-remediation","AI for software vulnerability triage and remediation",{"slug":1399,"title":1400},{"slug":1416,"title":1417},{"slug":1433,"title":1434},{"slug":1451,"title":1452},{"slug":1684,"title":1685},"personalized-marketing-at-scale","AI marketing personalization at scale",{"slug":1471,"title":1472},{"slug":1487,"title":1488},{"slug":855,"title":856},{"slug":1504,"title":1505},{"slug":1524,"title":1525},{"slug":1692,"title":1693},"regulatory-horizon-scanning","AI regulatory horizon scanning and obligation mapping",{"slug":1546,"title":1547},{"slug":1563,"title":1564},{"slug":507,"title":508},{"slug":877,"title":878},{"slug":1699,"title":1700},"ai-tutor-for-students","AI tutor that coaches students through problems",{"slug":1702,"title":1703},"ai-visitor-and-tour-guide","AI visitor and tour guide for cities, museums and events",{"slug":1705,"title":1706},"in-car-ai-voice-assistant","Generative AI voice assistant in the car",{"slug":527,"title":528},1790598317618]