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It documents; it does not diagnose or decide on treatment.",[113],[117,256],"knowledge-management",[258,120,123],"speech-analytics","mainstream",[99,261,262],"Kaiser Permanente","US Department of Veterans Affairs, Veterans Health 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templates and clauses, in the customer's language, for a person to approve where the notice is regulated.",[177,147,112,178,113,149],[117,226,366,182,115],"collections-and-recovery",[123,121,154],[68,369,370,371],"Hiscox","Health Resources and Services Administration","SS&C Technologies",{"kpi":210,"label":211,"unit":7,"n":164,"nUpTo":22,"kind":133,"value":373,"qualifier":27,"claimant":28,"organization":374,"vendorReported":8},25,"SS&C GIDS and 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context, explaining in plain language what triggered each alert and drafting the investigation narrative for the analyst to disposition.",[179,147,149],[182,151],[185,206,120,122],"second-line",[391,72,392,84,393],"Commodity Futures Trading Commission","Japan Exchange Group","U.S. Securities and Exchange 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tenders, security questionnaires and sales proposals: it breaks the request into questions and requirements, retrieves approved answers and past proposals, drafts the response and a compliance matrix, and routes open points to subject matter experts, with a proposal manager reviewing everything before submission.",[177,406,202],"professional-services",[277,256],[123,121,119],4,[52,411,412,413],"Industrialized Construction Group","Microsoft","Verdantas",{"kpi":210,"label":211,"unit":7,"n":164,"nUpTo":22,"kind":133,"value":415,"qualifier":27,"claimant":28,"organization":411,"vendorReported":8},80,{"kpi":5,"label":6,"unit":7,"aggregate":8,"higherIsBetter":8,"n":164,"nUpTo":22,"median":53,"min":53,"max":53,"byClaimant":417,"vendorOnly":11,"points":418},{"organization":164,"vendor":22,"regulator":22,"independent":22},[419],{"evidenceId":51,"organization":52,"value":53,"qualifier":27,"claimant":38,"grade":29,"pooled":8},{"useCase":421,"benchmark":442},{"slug":422,"title":423,"shortTitle":424,"definition":425,"status":110,"industries":426,"functions":427,"patterns":430,"audience":124,"autonomy":232,"adoptionStage":126,"evidenceCount":156,"publicEvidenceCount":156,"organizations":431,"bestGrade":81,"headline":438,"lastVerified":134,"indexable":8},"security-alert-triage-and-investigation","AI for security alert triage and investigation in the SOC","Security alert triage","An AI agent in the security operations centre that picks up each new alert or user reported phishing email, gathers the evidence from the SIEM, endpoint, identity and threat intelligence tools, gives a verdict with its reasoning and a draft incident summary, and closes clear false positives while an analyst approves every containment action.",[177,113,202,178,406],[428,429],"security-operations","it-and-engineering",[206,122,120,121],[432,433,26,434,435,436,437],"Avanade","Federal Housing Finance Agency","SEP2","St. Luke's University Health Network","TÜV SÜD","U.S. Immigration and Customs Enforcement",{"kpi":439,"label":440,"unit":7,"n":15,"nUpTo":22,"kind":441,"value":16,"qualifier":27,"claimant":290,"organization":290,"vendorReported":11},"productivity-gain","Productivity gain","median",{"kpi":5,"label":6,"unit":7,"aggregate":8,"higherIsBetter":8,"n":164,"nUpTo":22,"median":18,"min":18,"max":18,"byClaimant":443,"vendorOnly":8,"points":444},{"organization":22,"vendor":164,"regulator":22,"independent":22},[445],{"evidenceId":25,"organization":26,"value":18,"qualifier":27,"claimant":28,"grade":29,"pooled":8},{"useCase":447,"benchmark":461},{"slug":448,"title":449,"shortTitle":450,"definition":451,"status":110,"industries":452,"functions":454,"patterns":456,"audience":347,"autonomy":232,"adoptionStage":259,"segment":347,"evidenceCount":20,"publicEvidenceCount":409,"organizations":457,"bestGrade":81,"headline":460,"lastVerified":134,"indexable":8},"supplier-invoice-processing","AI for supplier invoice processing in accounts payable","Supplier invoice processing","AI that captures supplier invoices from any format, extracts header and line data, matches them to purchase orders and goods receipts, proposes tax and cost centre coding, flags duplicates and suspected fraud, and routes them for approval and posting, leaving only exceptions to accounts payable staff.",[177,147,178,343,453],"energy-and-utilities",[183,455],"procurement",[119,206,185,122],[458,32,437,459],"Federal Deposit Insurance Corporation","Veolia",{"kpi":439,"label":440,"unit":7,"n":164,"nUpTo":164,"kind":133,"value":415,"qualifier":27,"claimant":38,"organization":32,"vendorReported":11},{"kpi":5,"label":6,"unit":7,"aggregate":8,"higherIsBetter":8,"n":164,"nUpTo":22,"median":33,"min":33,"max":33,"byClaimant":462,"vendorOnly":8,"points":463},{"organization":22,"vendor":164,"regulator":22,"independent":22},[464],{"evidenceId":31,"organization":32,"value":33,"qualifier":34,"claimant":28,"grade":29,"pooled":8},{"useCase":466,"benchmark":483},{"slug":467,"title":468,"shortTitle":469,"definition":470,"status":110,"industries":471,"functions":472,"patterns":473,"audience":347,"autonomy":232,"adoptionStage":126,"evidenceCount":20,"publicEvidenceCount":20,"organizations":474,"bestGrade":29,"headline":479,"lastVerified":134,"indexable":8},"call-quality-and-compliance-monitoring","AI quality and compliance monitoring of every customer interaction","Call quality and compliance","Automated quality assurance that transcribes and scores every customer interaction, voice and chat, against the organization's own rubric, checking required disclosures and script adherence, flagging conduct and mis selling risk, and surfacing coaching opportunities, instead of the small sample a human QA team can review.",[177,147,112,453,275,343],[226,182,117],[258,122,120],[475,102,476,477,478],"British Gas","DoorDash","Oportun","VitalityHealth",{"kpi":480,"label":481,"unit":7,"n":164,"nUpTo":22,"kind":133,"value":482,"qualifier":34,"claimant":28,"organization":475,"vendorReported":8},"quality-score-uplift","Quality score uplift",10,{"kpi":5,"label":6,"unit":7,"aggregate":8,"higherIsBetter":8,"n":22,"nUpTo":164,"median":290,"min":290,"max":290,"byClaimant":484,"vendorOnly":11,"points":485},{"organization":22,"vendor":22,"regulator":22,"independent":22},[486],{"evidenceId":101,"organization":102,"value":20,"qualifier":73,"claimant":28,"grade":29,"pooled":11},{"useCase":488,"benchmark":501},{"slug":489,"title":490,"shortTitle":491,"definition":492,"status":110,"industries":493,"functions":495,"patterns":496,"audience":124,"autonomy":125,"adoptionStage":126,"evidenceCount":15,"publicEvidenceCount":15,"organizations":497,"bestGrade":29,"headline":500,"lastVerified":134,"indexable":8},"sales-quote-and-estimate-generation","AI quote and estimate generation from customer requirements","Quote and estimate generation","AI that turns what a customer sends, such as a product list, a drawing, a roof photo or a request for quotation, into a draft quote: it reads the input, matches items to the catalog, calculates quantities and applies the organization's price rules, and hands the draft to a seller or estimator who checks and sends it.",[177,494,453,343],"manufacturing",[277,278],[119,206,346],[498,44,499],"DeAcero","The ODP Corporation",{"kpi":5,"label":6,"unit":7,"n":164,"nUpTo":22,"kind":133,"value":45,"qualifier":27,"claimant":28,"organization":44,"vendorReported":8},{"kpi":5,"label":6,"unit":7,"aggregate":8,"higherIsBetter":8,"n":164,"nUpTo":22,"median":45,"min":45,"max":45,"byClaimant":502,"vendorOnly":8,"points":503},{"organization":22,"vendor":164,"regulator":22,"independent":22},[504],{"evidenceId":43,"organization":44,"value":45,"qualifier":27,"claimant":28,"grade":29,"pooled":8},{"useCase":506,"benchmark":520},{"slug":507,"title":508,"shortTitle":509,"definition":510,"status":110,"industries":511,"functions":512,"patterns":513,"audience":124,"autonomy":305,"adoptionStage":259,"evidenceCount":156,"publicEvidenceCount":20,"organizations":514,"bestGrade":81,"headline":518,"lastVerified":134,"indexable":8},"live-agent-assist","Real time AI assist for contact centre agents","Live agent assist","A real time copilot for human contact centre agents during a live call or chat: it transcribes the conversation as it happens, surfaces the relevant knowledge and next step, drafts responses, and writes the after call summary and CRM notes, while the agent stays in control of what is said and done.",[177,147,112,275,113,343,202],[226,117],[258,121,120,123],[515,92,477,516,517],"DBS Bank","SEB","SIGNAL IDUNA",{"kpi":439,"label":440,"unit":7,"n":132,"nUpTo":22,"kind":133,"value":519,"qualifier":27,"claimant":28,"organization":92,"vendorReported":8},15,{"kpi":5,"label":6,"unit":7,"aggregate":8,"higherIsBetter":8,"n":164,"nUpTo":22,"median":93,"min":93,"max":93,"byClaimant":521,"vendorOnly":8,"points":522},{"organization":22,"vendor":164,"regulator":22,"independent":22},[523],{"evidenceId":91,"organization":92,"value":93,"qualifier":27,"claimant":28,"grade":29,"pooled":8},[525,528,531,534,537,540,541,544,547,550,553,556,557,558,559,562,563,566,567,570,573,576,579,582,585,586,587,588,589,592,595,596,599,600,601,604,607,608,611,614,615,616,619,622,625,628,631,632],{"slug":526,"title":527},"account-and-card-servicing-agent","AI agent for account and card servicing",{"slug":529,"title":530},"branch-and-appointment-booking-agent","AI agent for branch finding and appointment booking",{"slug":532,"title":533},"card-dispute-and-chargeback-intake","AI agent for card dispute intake",{"slug":535,"title":536},"complaints-handling-agent","AI agent for complaints recognition, investigation and response",{"slug":538,"title":539},"device-and-connectivity-troubleshooting-agent","AI agent for device and connectivity troubleshooting on voice and chat",{"slug":197,"title":198},{"slug":542,"title":543},"first-line-contact-centre-agent","AI agent for first line contact centre service",{"slug":545,"title":546},"claims-first-notice-of-loss-agent","AI agent for first notice of loss claims intake",{"slug":548,"title":549},"fraud-alert-triage","AI agent for fraud alert triage",{"slug":551,"title":552},"insurance-policy-servicing-agent","AI agent for insurance policy servicing",{"slug":554,"title":555},"order-status-and-returns-agent","AI agent for order status, delivery changes and returns",{"slug":220,"title":221},{"slug":250,"title":251},{"slug":270,"title":271},{"slug":560,"title":561},"plan-upgrade-and-sales-assistant","AI assistant for telecom plan upgrades, add ons and sales",{"slug":296,"title":297},{"slug":564,"title":565},"adverse-action-explanations","AI drafted explanations for credit declines and adverse actions",{"slug":319,"title":320},{"slug":568,"title":569},"enterprise-knowledge-search","AI enterprise knowledge search for employees",{"slug":571,"title":572},"trade-document-examination","AI examination of trade documents under letters of credit and collections",{"slug":574,"title":575},"account-servicing-execution","AI for back office account servicing execution",{"slug":577,"title":578},"cash-application-and-remittance-matching","AI for cash application and remittance matching",{"slug":580,"title":581},"chargeback-and-representment","AI for chargeback and representment operations",{"slug":583,"title":584},"claims-triage-and-straight-through-processing","AI for claims triage and straight through processing",{"slug":337,"title":338},{"slug":360,"title":361},{"slug":106,"title":107},{"slug":382,"title":383},{"slug":590,"title":591},"merchant-underwriting-and-risk-monitoring","AI for merchant underwriting and risk monitoring",{"slug":593,"title":594},"payment-investigations-and-exceptions","AI for payment investigations and exceptions",{"slug":142,"title":143},{"slug":597,"title":598},"adverse-event-case-intake","AI for pharmacovigilance adverse event case intake",{"slug":401,"title":402},{"slug":422,"title":423},{"slug":602,"title":603},"settlement-fail-prediction-and-exception-management","AI for settlement fail prediction and post trade exception management",{"slug":605,"title":606},"subrogation-opportunity-detection","AI for subrogation opportunity detection",{"slug":448,"title":449},{"slug":609,"title":610},"wealth-advisor-knowledge-assistant","AI knowledge assistant for wealth advisors and relationship managers",{"slug":612,"title":613},"corporate-account-onboarding-orchestration","AI orchestration of corporate account opening and channel setup",{"slug":467,"title":468},{"slug":489,"title":490},{"slug":617,"title":618},"loan-restructuring-recommendations","AI recommendations for loan restructuring and hardship arrangements",{"slug":620,"title":621},"email-and-ticket-reply-drafting","AI reply drafting for customer email and support tickets",{"slug":623,"title":624},"trade-finance-crime-screening","AI screening of trade finance transactions for trade based money laundering",{"slug":626,"title":627},"emergency-call-triage-support","AI support for emergency call triage (112 and 911)",{"slug":629,"title":630},"conversational-loan-application-intake","Conversational AI for loan application intake",{"slug":172,"title":173},{"slug":507,"title":508},1790598311812]