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Working the resulting alerts and talking to the customer about them are separate use cases.","published",[42,43],"banking","payments",[45],"fraud-prevention",[47,48],"prediction-and-scoring","anomaly-detection","back-office","autonomous","mainstream","middle-office",9,[55,22,56,57,58,28,31,59],"ANZ, Commonwealth Bank, NAB, Suncorp Bank and Westpac (BioCatch Trust Australia)","Mastercard","NatWest Group","Pay.UK","Visa",{"kpi":5,"label":6,"unit":7,"n":14,"nUpTo":15,"kind":61,"value":16,"qualifier":23,"claimant":24,"organization":62,"vendorReported":11},"median",null,"2026-09-27",{"kpi":5,"label":6,"unit":7,"aggregate":8,"higherIsBetter":8,"n":14,"nUpTo":15,"median":16,"min":16,"max":17,"byClaimant":65,"vendorOnly":11,"points":66},{"organization":14,"vendor":15,"regulator":15,"independent":15},[67,68,69],{"evidenceId":21,"organization":22,"value":17,"qualifier":23,"claimant":24,"grade":25,"pooled":8},{"evidenceId":27,"organization":28,"value":16,"qualifier":23,"claimant":24,"grade":25,"pooled":8},{"evidenceId":30,"organization":31,"value":16,"qualifier":32,"claimant":24,"grade":25,"pooled":8},{"useCase":71,"benchmark":95},{"slug":72,"title":73,"shortTitle":74,"definition":75,"status":40,"industries":76,"functions":77,"patterns":79,"audience":83,"autonomy":84,"adoptionStage":85,"segment":86,"evidenceCount":87,"publicEvidenceCount":87,"organizations":88,"bestGrade":25,"headline":92,"lastVerified":63,"indexable":8},"fraud-alert-confirmation","AI agent for fraud alert confirmation with cardholders","Fraud alert confirmation","A customer facing AI agent that contacts the cardholder as soon as the fraud engine flags a card transaction, in the channel they actually respond to, verifies them, asks whether they made the transaction and acts on the answer: releasing the block so a retry succeeds, or freezing the card and starting the fraud claim.",[42,43],[45,78],"customer-service",[80,81,82],"conversational-agent","voice-agent","agentic-workflow","customer-facing","supervised-agent","emerging","front-office",5,[89,22,90,28,91],"Capital One","Macquarie Bank","Westpac",{"kpi":5,"label":6,"unit":7,"n":93,"nUpTo":15,"kind":94,"value":17,"qualifier":23,"claimant":24,"organization":22,"vendorReported":11},2,"reported",{"kpi":5,"label":6,"unit":7,"aggregate":8,"higherIsBetter":8,"n":93,"nUpTo":15,"median":96,"min":16,"max":17,"byClaimant":97,"vendorOnly":11,"points":98},53,{"organization":93,"vendor":15,"regulator":15,"independent":15},[99,100],{"evidenceId":21,"organization":22,"value":17,"qualifier":23,"claimant":24,"grade":25,"pooled":8},{"evidenceId":27,"organization":28,"value":16,"qualifier":23,"claimant":24,"grade":25,"pooled":8},{"useCase":102,"benchmark":121},{"slug":103,"title":104,"shortTitle":105,"definition":106,"status":40,"industries":107,"functions":108,"patterns":109,"audience":83,"autonomy":84,"adoptionStage":110,"segment":86,"evidenceCount":111,"publicEvidenceCount":111,"organizations":112,"bestGrade":25,"headline":115,"lastVerified":120,"indexable":8},"scam-payment-interception","AI scam intervention for instant payments","Scam payment interception","AI that talks to the customer when they are about to authorise an instant payment that looks like a scam: it combines the payee check and the risk score, asks targeted questions about the payment in plain language, explains the specific scam pattern, and holds, delays or escalates the payment to a human specialist when the risk stays high. Unlike fraud scoring, which stops payments the customer did not make, it protects customers from payments they are being manipulated into making.",[42,43],[45,78],[80,47,82,81],"early-adopters",6,[22,56,28,113,114,91],"Starling Bank","Vodafone",{"kpi":116,"label":117,"unit":7,"n":93,"nUpTo":15,"kind":94,"value":118,"qualifier":23,"claimant":119,"organization":113,"vendorReported":8},"detection-rate-improvement","Detection improvement",300,"vendor","2026-09-26",{"kpi":5,"label":6,"unit":7,"aggregate":8,"higherIsBetter":8,"n":93,"nUpTo":15,"median":96,"min":16,"max":17,"byClaimant":122,"vendorOnly":11,"points":123},{"organization":93,"vendor":15,"regulator":15,"independent":15},[124,125],{"evidenceId":21,"organization":22,"value":17,"qualifier":23,"claimant":24,"grade":25,"pooled":8},{"evidenceId":27,"organization":28,"value":16,"qualifier":23,"claimant":24,"grade":25,"pooled":8},[127,128,131,134,137,140,143,146,147,150],{"slug":72,"title":73},{"slug":129,"title":130},"agentic-payment-initiation","AI agent for payment initiation within a customer mandate",{"slug":132,"title":133},"application-and-identity-fraud-detection","AI for application and identity fraud detection",{"slug":135,"title":136},"benefit-fraud-and-error-detection","AI for benefit fraud and error detection in social security",{"slug":138,"title":139},"claims-fraud-detection","AI for insurance claims fraud detection",{"slug":141,"title":142},"mule-network-detection","AI for money mule account and network detection",{"slug":144,"title":145},"telecom-fraud-detection","AI for telecom fraud detection (SIM swap, IRSF and Wangiri)",{"slug":103,"title":104},{"slug":148,"title":149},"spam-and-scam-call-blocking","AI spam and scam call blocking for mobile and landline subscribers",{"slug":36,"title":37},1790598318386]