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Union","Vodafone Germany",{"kpi":75,"label":76,"unit":7,"n":77,"nUpTo":15,"kind":78,"value":79,"qualifier":22,"claimant":80,"organization":80,"vendorReported":11},"containment-rate","Containment rate",7,"median",47,null,"2026-09-27",{"kpi":5,"label":6,"unit":7,"aggregate":8,"higherIsBetter":8,"n":83,"nUpTo":15,"median":16,"min":16,"max":16,"byClaimant":84,"vendorOnly":11,"points":85},1,{"organization":83,"vendor":15,"regulator":15,"independent":15},[86],{"evidenceId":20,"organization":21,"value":16,"qualifier":22,"claimant":23,"grade":24,"pooled":8},{"useCase":88,"benchmark":112},{"slug":89,"title":90,"shortTitle":91,"definition":92,"status":35,"industries":93,"functions":95,"patterns":97,"audience":51,"autonomy":52,"adoptionStage":99,"segment":100,"evidenceCount":101,"publicEvidenceCount":101,"organizations":102,"bestGrade":24,"headline":108,"lastVerified":81,"indexable":8},"insurance-policy-servicing-agent","AI agent for insurance policy servicing","Policy servicing agent","An AI 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a customer's telecom bill line by line, in plain language and on any channel, answers why a charge changed or appeared, corrects clear errors within set limits and opens a billing dispute with the evidence attached when a human has to decide.",[40],[45,124],"case-management",[47,49,98,48],4,[62,68,128,21],"Verizon",{"kpi":5,"label":6,"unit":7,"n":83,"nUpTo":15,"kind":109,"value":16,"qualifier":22,"claimant":23,"organization":21,"vendorReported":11},{"kpi":5,"label":6,"unit":7,"aggregate":8,"higherIsBetter":8,"n":83,"nUpTo":15,"median":16,"min":16,"max":16,"byClaimant":131,"vendorOnly":11,"points":132},{"organization":83,"vendor":15,"regulator":15,"independent":15},[133],{"evidenceId":20,"organization":21,"value":16,"qualifier":22,"claimant":23,"grade":24,"pooled":8},[135,138,141,144,145,146,149,150,153],{"slug":136,"title":137},"branch-and-appointment-booking-agent","AI agent for branch finding and appointment booking",{"slug":139,"title":140},"card-dispute-and-chargeback-intake","AI agent for card dispute intake",{"slug":142,"title":143},"device-and-connectivity-troubleshooting-agent","AI agent for device and connectivity troubleshooting on voice and chat",{"slug":31,"title":32},{"slug":89,"title":90},{"slug":147,"title":148},"parcel-tracking-and-delivery-exception-agent","AI agent for parcel tracking and delivery exceptions",{"slug":118,"title":119},{"slug":151,"title":152},"support-knowledge-article-generation","AI for support knowledge article generation and maintenance",{"slug":154,"title":155},"live-agent-assist","Real time AI assist for contact centre agents",1790598318480]