[{"data":1,"prerenderedAt":326},["ShallowReactive",2],{"uc-kpi-customer-satisfaction":3},{"kpi":4,"includeUnpublished":11,"indexable":8,"overall":12,"perUseCase":42,"useCasesTracking":188},{"id":5,"label":6,"unit":7,"higherIsBetter":8,"aggregate":8,"description":9,"howToMeasure":10},"customer-satisfaction","Customer satisfaction","percent",true,"Share of customers satisfied with the interaction (CSAT).","Post interaction survey, share of top two box answers, compared with the human channel on the same intents.",false,[13],{"kpi":5,"label":6,"unit":7,"aggregate":8,"higherIsBetter":8,"n":14,"nUpTo":15,"median":16,"min":17,"max":18,"byClaimant":19,"vendorOnly":11,"points":22},4,0,83,50,98,{"organization":20,"vendor":21,"regulator":15,"independent":15},1,3,[23,29,33,39],{"evidenceId":24,"organization":25,"value":18,"qualifier":26,"claimant":27,"grade":28,"pooled":8},"bark-scout-order-tracking-agent","BARK","exact","vendor","C",{"evidenceId":30,"organization":31,"value":32,"qualifier":26,"claimant":27,"grade":28,"pooled":8},"sun-and-ski-sports-sunny-ai-agent","Sun & Ski Sports",90,{"evidenceId":34,"organization":35,"value":36,"qualifier":26,"claimant":37,"grade":38,"pooled":8},"octopus-energy-arlo-email-assistant","Octopus Energy",76,"organization","B",{"evidenceId":40,"organization":41,"value":17,"qualifier":26,"claimant":27,"grade":28,"pooled":8},"montgomery-county-monty-chatbot","Montgomery County Government",[43,80,105,138,161],{"useCase":44,"benchmark":74},{"slug":45,"title":46,"shortTitle":47,"definition":48,"status":49,"industries":50,"functions":54,"patterns":57,"audience":62,"autonomy":63,"adoptionStage":64,"evidenceCount":65,"publicEvidenceCount":65,"organizations":66,"bestGrade":38,"headline":70,"lastVerified":73,"indexable":8},"order-status-and-returns-agent","AI agent for order status, delivery changes and returns","Order status and returns","An AI agent that answers \"where is my order\", changes delivery details and arranges returns, exchanges and refunds end to end for online and omnichannel shoppers, by reading and writing to the order, carrier and returns systems within the retailer's policy, and hands exceptions such as damaged goods, disputes and upset customers to a person.","published",[51,52,53],"cross-industry","retail-and-ecommerce","payments",[55,56],"customer-service","operations",[58,59,60,61],"conversational-agent","agentic-workflow","voice-agent","rag-knowledge-assistant","customer-facing","supervised-agent","mainstream",5,[25,67,68,69,31],"Best Buy","Klarna","Next",{"kpi":5,"label":6,"unit":7,"n":71,"nUpTo":15,"kind":72,"value":18,"qualifier":26,"claimant":27,"organization":25,"vendorReported":8},2,"reported","2026-09-26",{"kpi":5,"label":6,"unit":7,"aggregate":8,"higherIsBetter":8,"n":71,"nUpTo":15,"median":75,"min":32,"max":18,"byClaimant":76,"vendorOnly":8,"points":77},94,{"organization":15,"vendor":71,"regulator":15,"independent":15},[78,79],{"evidenceId":24,"organization":25,"value":18,"qualifier":26,"claimant":27,"grade":28,"pooled":8},{"evidenceId":30,"organization":31,"value":32,"qualifier":26,"claimant":27,"grade":28,"pooled":8},{"useCase":81,"benchmark":101},{"slug":82,"title":83,"shortTitle":84,"definition":85,"status":49,"industries":86,"functions":88,"patterns":89,"audience":62,"autonomy":63,"adoptionStage":90,"evidenceCount":91,"publicEvidenceCount":65,"organizations":92,"bestGrade":38,"headline":97,"lastVerified":73,"indexable":8},"utility-billing-and-move-agent","AI agent for utility billing, payments, meter readings and move in or move out","Utility billing and home moves","An AI agent for energy and water customers that explains bills and tariffs, takes meter readings, sets up or changes payments, and handles move in and move out (final reads, closing one account and opening the next), across phone, messaging, email and the app, while anyone in payment difficulty, in a vulnerable situation or with a complaint is handed to a person.",[87],"energy-and-utilities",[55,56],[58,60,59,61],"early-adopters",6,[93,94,95,35,96],"Aydem Energy","Dubai Electricity and Water Authority","EDF","Pacific Gas and Electric Company",{"kpi":98,"label":99,"unit":7,"n":71,"nUpTo":15,"kind":72,"value":100,"qualifier":26,"claimant":37,"organization":93,"vendorReported":11},"containment-rate","Containment rate",75,{"kpi":5,"label":6,"unit":7,"aggregate":8,"higherIsBetter":8,"n":20,"nUpTo":15,"median":36,"min":36,"max":36,"byClaimant":102,"vendorOnly":11,"points":103},{"organization":20,"vendor":15,"regulator":15,"independent":15},[104],{"evidenceId":34,"organization":35,"value":36,"qualifier":26,"claimant":37,"grade":38,"pooled":8},{"useCase":106,"benchmark":134},{"slug":107,"title":108,"shortTitle":109,"definition":110,"status":49,"industries":111,"functions":113,"patterns":116,"audience":62,"autonomy":63,"adoptionStage":64,"evidenceCount":118,"publicEvidenceCount":119,"organizations":120,"bestGrade":38,"headline":129,"lastVerified":133,"indexable":8},"citizen-information-assistant","AI assistant for citizen information and government services","Citizen information assistant","An AI assistant that answers residents' and businesses' questions about government services in plain language, grounded only in official guidance with links to the source, points them to the right online service or office, and hands anything personal, urgent or outside its content to a human with the context attached.",[112],"government",[114,55,115],"citizen-services","knowledge-management",[61,58,60,117],"classification-and-routing",11,9,[121,122,123,124,125,126,127,128,41],"Abu Dhabi Government (TAMM)","Driver and Vehicle Licensing Agency","Estonian Information System Authority (RIA)","Foreign, Commonwealth and Development Office","Gemeente Tilburg","Government Digital Service","Government of the City of Buenos Aires","Madrid Destino",{"kpi":130,"label":131,"unit":7,"n":20,"nUpTo":15,"kind":72,"value":36,"qualifier":132,"claimant":37,"organization":124,"vendorReported":11},"accuracy","Accuracy","at-least","2026-09-27",{"kpi":5,"label":6,"unit":7,"aggregate":8,"higherIsBetter":8,"n":20,"nUpTo":15,"median":17,"min":17,"max":17,"byClaimant":135,"vendorOnly":8,"points":136},{"organization":15,"vendor":20,"regulator":15,"independent":15},[137],{"evidenceId":40,"organization":41,"value":17,"qualifier":26,"claimant":27,"grade":28,"pooled":8},{"useCase":139,"benchmark":157},{"slug":140,"title":141,"shortTitle":142,"definition":143,"status":49,"industries":144,"functions":145,"patterns":147,"audience":62,"autonomy":63,"adoptionStage":90,"evidenceCount":148,"publicEvidenceCount":148,"organizations":149,"bestGrade":38,"headline":155,"lastVerified":73,"indexable":8},"non-emergency-service-request-routing","AI for non emergency service requests and 311 routing","Non emergency service request routing","An AI agent on a city's 311 style phone, chat and messaging channels that answers routine municipal questions, takes service requests such as potholes, missed collections or broken street lights with the right location and details, creates the case in the work order system and routes anything urgent or complex to the right team.",[112],[114,55,146],"case-management",[58,60,117,59],7,[121,150,151,152,41,153,154],"London Borough of Barnet","City of Kelowna","Galt Police Department","Newcastle City Council","Rio de Janeiro City Data Office (Escritório de Dados)",{"kpi":130,"label":131,"unit":7,"n":20,"nUpTo":15,"kind":72,"value":156,"qualifier":26,"claimant":27,"organization":151,"vendorReported":8},80,{"kpi":5,"label":6,"unit":7,"aggregate":8,"higherIsBetter":8,"n":20,"nUpTo":15,"median":17,"min":17,"max":17,"byClaimant":158,"vendorOnly":8,"points":159},{"organization":15,"vendor":20,"regulator":15,"independent":15},[160],{"evidenceId":40,"organization":41,"value":17,"qualifier":26,"claimant":27,"grade":28,"pooled":8},{"useCase":162,"benchmark":184},{"slug":163,"title":164,"shortTitle":165,"definition":166,"status":49,"industries":167,"functions":168,"patterns":171,"audience":62,"autonomy":173,"adoptionStage":90,"evidenceCount":174,"publicEvidenceCount":65,"organizations":175,"bestGrade":38,"headline":180,"lastVerified":133,"indexable":8},"conversational-shopping-assistant","AI shopping assistant for product discovery and recommendations","Conversational shopping assistant","A conversational assistant on a retailer's site or app that answers product questions, compares items and recommends products from the retailer's own catalog for a need, project or occasion described in the shopper's own words, grounded in product data, reviews and stock, and hands the shopper to a basket, a store or a human expert.",[51,52],[169,170,55],"sales","marketing",[58,172,61,59],"recommendation-and-personalization","autonomous",10,[176,177,31,178,179],"Amazon","Lowe's","Walmart","Zalando",{"kpi":181,"label":182,"unit":183,"n":20,"nUpTo":15,"kind":72,"value":21,"qualifier":26,"claimant":27,"organization":31,"vendorReported":8},"conversion-rate-uplift","Conversion uplift","multiplier",{"kpi":5,"label":6,"unit":7,"aggregate":8,"higherIsBetter":8,"n":20,"nUpTo":15,"median":32,"min":32,"max":32,"byClaimant":185,"vendorOnly":8,"points":186},{"organization":15,"vendor":20,"regulator":15,"independent":15},[187],{"evidenceId":30,"organization":31,"value":32,"qualifier":26,"claimant":27,"grade":28,"pooled":8},[189,192,195,198,201,204,207,210,213,216,219,222,225,228,229,232,235,238,241,244,247,250,251,254,257,258,261,264,267,270,273,276,279,282,285,286,289,292,295,298,301,302,305,308,311,314,317,320,323],{"slug":190,"title":191},"academic-advising-assistant","AI academic advising assistant for course selection and degree requirements",{"slug":193,"title":194},"account-and-card-servicing-agent","AI agent for account and card servicing",{"slug":196,"title":197},"atm-and-self-service-device-assistance","AI agent for ATM and self service device assistance",{"slug":199,"title":200},"branch-and-appointment-booking-agent","AI agent for branch finding and appointment booking",{"slug":202,"title":203},"card-dispute-and-chargeback-intake","AI agent for card dispute intake",{"slug":205,"title":206},"device-and-connectivity-troubleshooting-agent","AI agent for device and connectivity troubleshooting on voice and chat",{"slug":208,"title":209},"collections-and-hardship-agent","AI agent for early collections and hardship support",{"slug":211,"title":212},"first-line-contact-centre-agent","AI agent for first line contact centre service",{"slug":214,"title":215},"claims-first-notice-of-loss-agent","AI agent for first notice of loss claims intake",{"slug":217,"title":218},"flight-disruption-and-rebooking-agent","AI agent for flight disruption and rebooking",{"slug":220,"title":221},"fraud-alert-confirmation","AI agent for fraud alert confirmation with cardholders",{"slug":223,"title":224},"insurance-policy-servicing-agent","AI agent for insurance policy servicing",{"slug":226,"title":227},"network-outage-communication-agent","AI agent for network outage detection and customer communication",{"slug":45,"title":46},{"slug":230,"title":231},"outbound-reminder-and-confirmation-agent","AI agent for outbound reminders and confirmations by voice and messaging",{"slug":233,"title":234},"parcel-tracking-and-delivery-exception-agent","AI agent for parcel tracking and delivery exceptions",{"slug":236,"title":237},"agentic-payment-initiation","AI agent for payment initiation within a customer mandate",{"slug":239,"title":240},"proactive-outbound-engagement-agent","AI agent for proactive customer outreach, activation and retention",{"slug":242,"title":243},"public-transit-passenger-information-agent","AI agent for public transit passenger information and disruption reporting",{"slug":245,"title":246},"bill-explanation-and-billing-dispute-agent","AI agent for telecom bill explanation and billing disputes",{"slug":248,"title":249},"travel-insurance-claims-and-assistance-agent","AI agent for travel insurance claims and assistance",{"slug":82,"title":83},{"slug":252,"title":253},"smart-meter-analytics","AI analytics for smart meter and AMI data",{"slug":255,"title":256},"publisher-archive-answer-engine","AI answer engine for readers built on a publisher's own journalism",{"slug":107,"title":108},{"slug":259,"title":260},"goal-based-financial-planning-assistant","AI assistant for goal based financial planning",{"slug":262,"title":263},"student-enrollment-and-services-assistant","AI assistant for student enrollment and student services",{"slug":265,"title":266},"tax-questions-and-filing-assistant","AI assistant for tax questions and filing support",{"slug":268,"title":269},"plan-upgrade-and-sales-assistant","AI assistant for telecom plan upgrades, add ons and sales",{"slug":271,"title":272},"retail-store-and-kiosk-assistant","AI assistant for telecom retail stores, from associate copilot to digital human kiosk",{"slug":274,"title":275},"field-technician-copilot-and-dispatch","AI copilot for field technicians and dispatch optimization",{"slug":277,"title":278},"airline-operations-control-decision-support","AI decision support for airline operations control and disruption recovery",{"slug":280,"title":281},"financial-wellbeing-coach","AI financial wellbeing coach in the banking app",{"slug":283,"title":284},"insurance-renewal-and-retention","AI for insurance renewal processing and customer retention",{"slug":140,"title":141},{"slug":287,"title":288},"churn-prediction-and-retention-offers","AI for telecom churn prediction and retention offers",{"slug":290,"title":291},"home-loan-assistant-and-prequalification","AI home loan assistant with pre qualification",{"slug":293,"title":294},"call-quality-and-compliance-monitoring","AI quality and compliance monitoring of every customer interaction",{"slug":296,"title":297},"email-and-ticket-reply-drafting","AI reply drafting for customer email and support tickets",{"slug":299,"title":300},"scam-payment-interception","AI scam intervention for instant payments",{"slug":163,"title":164},{"slug":303,"title":304},"spam-and-scam-call-blocking","AI spam and scam call blocking for mobile and landline subscribers",{"slug":306,"title":307},"travel-and-hotel-booking-concierge","AI travel and hotel booking concierge",{"slug":309,"title":310},"ai-tutor-for-students","AI tutor that coaches students through problems",{"slug":312,"title":313},"ai-visitor-and-tour-guide","AI visitor and tour guide for cities, museums and events",{"slug":315,"title":316},"conversational-insurance-quote-and-buy","Conversational AI for insurance quote and buy",{"slug":318,"title":319},"conversational-loan-application-intake","Conversational AI for loan application intake",{"slug":321,"title":322},"in-car-ai-voice-assistant","Generative AI voice assistant in the car",{"slug":324,"title":325},"live-agent-assist","Real time AI assist for contact centre agents",1790598318169]