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finding a working machine with cash, over the app, chat or phone, and that opens and tracks the claim or hands it to a person when it cannot be 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proactively when their flight is delayed, cancelled or misconnected, explains why, and lets them rebook, request a refund or voucher, or claim care such as meals and hotels in one conversation on app, messaging, web or phone, within the airline's reaccommodation rules and passenger rights, handing complex itineraries and upset customers to a human with the context attached.",[110],"travel-and-hospitality",[61,62],[64,65,66,113],"content-generation","early-adopters",[116,117,118,119,30,120],"Air India","Delta Air Lines","JetBlue","Lufthansa Group","United Airlines",{"kpi":122,"label":123,"unit":7,"n":83,"nUpTo":15,"kind":78,"value":124,"qualifier":25,"claimant":37,"organization":116,"vendorReported":8},"automation-rate","Automation 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visit type, preparation), confirms and reminds patients in two way conversations, predicts who is likely to miss an appointment, and offers freed slots to patients on the waiting list. Unlike a general branch and appointment booking agent, it writes into the electronic health record and must respect clinical constraints, so anything clinical goes to staff.",[136],"healthcare",[61,62],[65,64,139,66],"prediction-and-scoring",9,[142,48,143,144,145,146],"Audibel","Mid and South Essex NHS Foundation Trust","Sheffield Children's NHS Foundation Trust","University Hospitals Coventry and Warwickshire NHS Trust","WellSpan 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explains bills and tariffs, takes meter readings, sets up or changes payments, and handles move in and move out (final reads, closing one account and opening the next), across phone, messaging, email and the app, while anyone in payment difficulty, in a vulnerable situation or with a complaint is handed to a person.",[160],"energy-and-utilities",[61,62],[64,65,66,67],5,[165,166,167,168,40],"Aydem Energy","Dubai Electricity and Water Authority","EDF","Octopus 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retailer's own catalog for a need, project or occasion described in the shopper's own words, grounded in product data, reviews and stock, and hands the shopper to a basket, a store or a human expert.",[207,208],"cross-industry","retail-and-ecommerce",[210,211,61],"sales","marketing",[64,213,67,66],"recommendation-and-personalization","autonomous",10,[217,218,35,219,220],"Amazon","Lowe's","Walmart","Zalando",{"kpi":222,"label":223,"unit":224,"n":83,"nUpTo":15,"kind":78,"value":20,"qualifier":25,"claimant":37,"organization":35,"vendorReported":8},"conversion-rate-uplift","Conversion 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