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It is the marketing team's engine across many campaigns and channels, not an agent that converses with the customer.",[101,235,236,237,104],"travel-and-hospitality","media-and-entertainment","retail-and-ecommerce",[107,106],[77,79,137],8,7,[243,31,244,245,246,247,248],"Amazon","Commonwealth Bank of Australia","Radisson Hotel Group","Square Enix","Swarovski","Virgin 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so service, sales and crisis staff can rehearse difficult conversations as often as they need before they handle live ones, and receive structured feedback against the organization's own standards.",[101,104,183,131,261,262],"government","healthcare",[264,133,106],"human-resources",[109,110,137],"assist",[268,35,269],"Bank of America","U.S. Department of Veterans 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product questions, compares items and recommends products from the retailer's own catalog for a need, project or occasion described in the shopper's own words, grounded in product data, reviews and stock, and hands the shopper to a basket, a store or a human expert.",[101,237],[106,107,133],[109,77,136,76],"autonomous",10,[243,287,59,288,289],"Lowe's","Walmart","Zalando",{"kpi":5,"label":6,"unit":51,"n":20,"nUpTo":15,"kind":88,"value":54,"qualifier":26,"claimant":27,"organization":59,"vendorReported":8},{"kpi":5,"label":6,"unit":51,"aggregate":8,"higherIsBetter":8,"n":20,"nUpTo":15,"median":54,"min":54,"max":54,"byClaimant":292,"vendorOnly":8,"points":293},{"organization":15,"vendor":20,"regulator":15,"independent":15},[294],{"evidenceId":58,"organization":59,"value":54,"qualifier":26,"claimant":27,"grade":28,"pooled":8},[296,299,302,303,304,307,310,313,316,317,320,323,326,327,330,333,334,335,338,339,342,345,346,349,350,353,356],{"slug":297,"title":298},"apartment-leasing-and-resident-service-agent","AI agent for apartment leasing inquiries and resident service",{"slug":300,"title":301},"branch-and-appointment-booking-agent","AI agent for branch finding and appointment booking",{"slug":66,"title":67},{"slug":96,"title":97},{"slug":305,"title":306},"outbound-sales-prospecting-agent","AI agent for outbound sales prospecting and personalized outreach",{"slug":308,"title":309},"agentic-payment-initiation","AI agent for payment initiation within a customer mandate",{"slug":311,"title":312},"offers-and-rewards-agent","AI agent for personalized offers and rewards",{"slug":314,"title":315},"proactive-outbound-engagement-agent","AI agent for proactive customer outreach, activation and retention",{"slug":126,"title":127},{"slug":318,"title":319},"digital-onboarding-assistant","AI assistant for digital account onboarding and KYC",{"slug":321,"title":322},"goal-based-financial-planning-assistant","AI assistant for goal based financial planning",{"slug":324,"title":325},"order-to-activation-and-esim-onboarding-assistant","AI assistant for telecom order to activation and eSIM 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