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agent for insurance policy servicing","Policy servicing agent","An AI agent that answers policyholders' coverage questions from their own policy documents and completes routine policy changes and document requests (address and vehicle changes, adding a named driver or item, payment method updates, certificates and proof of cover) across chat, messaging and phone, and hands anything complex or sensitive to a human with the context.",[204],"insurance",[113,186],[115,116,117,162],"policy-administration",6,[92,25,210,211,212,213],"Nsure.com","Sun Life","Waterdrop","Zurich Insurance (Hong 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for utility billing, payments, meter readings and move in or move out","Utility billing and home moves","An AI agent for energy and water customers that explains bills and tariffs, takes meter readings, sets up or changes payments, and handles move in and move out (final reads, closing one account and opening the next), across phone, messaging, email and the app, while anyone in payment difficulty, in a vulnerable situation or with a complaint is handed to a person.",[231],"energy-and-utilities",[113,186],[115,116,162,117],[50,235,236,237,65],"Dubai Electricity and Water Authority","EDF","Octopus Energy",{"kpi":5,"label":6,"unit":7,"n":142,"nUpTo":15,"kind":190,"value":51,"qualifier":26,"claimant":27,"organization":50,"vendorReported":11},{"kpi":5,"label":6,"unit":7,"aggregate":8,"higherIsBetter":8,"n":142,"nUpTo":15,"median":240,"min":66,"max":51,"byClaimant":241,"vendorOnly":11,"points":242},71,{"organization":173,"vendor":173,"regulator":15,"independent":15},[243,244],{"evidenceId":49,"organization":50,"value":51,"qualifier":26,"claimant":27,"grade":47,"pooled":8},{"evidenceId":64,"organization":65,"value":66,"qualifier":26,"claimant":46,"grade":47,"pooled":8},{"useCase":246,"benchmark":264},{"slug":247,"title":248,"shortTitle":249,"definition":250,"status":103,"industries":251,"functions":252,"patterns":254,"audience":119,"autonomy":120,"adoptionStage":164,"segment":253,"evidenceCount":143,"publicEvidenceCount":143,"organizations":256,"bestGrade":28,"headline":261,"lastVerified":139,"indexable":8},"claims-first-notice-of-loss-agent","AI agent for first notice of loss claims 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handler.",[204],[253,113],"claims",[115,116,162,255],"document-processing",[257,258,25,259,260],"DOMCURA","Hippo","Progressive","Travelers",{"kpi":262,"label":263,"unit":7,"n":173,"nUpTo":15,"kind":190,"value":36,"qualifier":26,"claimant":46,"organization":257,"vendorReported":8},"accuracy","Accuracy",{"kpi":5,"label":6,"unit":7,"aggregate":8,"higherIsBetter":8,"n":173,"nUpTo":15,"median":18,"min":18,"max":18,"byClaimant":265,"vendorOnly":11,"points":266},{"organization":173,"vendor":15,"regulator":15,"independent":15},[267],{"evidenceId":24,"organization":25,"value":18,"qualifier":26,"claimant":27,"grade":28,"pooled":8},{"useCase":269,"benchmark":285},{"slug":270,"title":271,"shortTitle":272,"definition":273,"status":103,"industries":274,"functions":275,"patterns":276,"audience":119,"autonomy":120,"adoptionStage":164,"evidenceCount":208,"publicEvidenceCount":208,"organizations":278,"bestGrade":28,"headline":281,"lastVerified":139,"indexable":8},"flight-disruption-and-rebooking-agent","AI agent for flight disruption and rebooking","Flight disruption and rebooking","An AI agent that tells passengers proactively when their flight is delayed, cancelled or misconnected, explains why, and lets them rebook, request a refund or voucher, or claim care such as meals and hotels in one conversation on app, messaging, web or phone, within the airline's reaccommodation rules and passenger rights, handing complex itineraries and upset customers to a human with the context attached.",[109],[113,186],[115,116,162,277],"content-generation",[125,279,81,130,133,280],"Delta Air Lines","United Airlines",{"kpi":282,"label":283,"unit":7,"n":173,"nUpTo":15,"kind":190,"value":284,"qualifier":26,"claimant":46,"organization":125,"vendorReported":8},"automation-rate","Automation rate",97,{"kpi":5,"label":6,"unit":7,"aggregate":8,"higherIsBetter":8,"n":173,"nUpTo":15,"median":78,"min":78,"max":78,"byClaimant":286,"vendorOnly":8,"points":287},{"organization":15,"vendor":173,"regulator":15,"independent":15},[288],{"evidenceId":80,"organization":81,"value":78,"qualifier":26,"claimant":46,"grade":47,"pooled":8},{"useCase":290,"benchmark":310},{"slug":291,"title":292,"shortTitle":293,"definition":294,"status":103,"industries":295,"functions":298,"patterns":300,"audience":301,"autonomy":120,"adoptionStage":121,"evidenceCount":21,"publicEvidenceCount":208,"organizations":302,"bestGrade":28,"headline":307,"lastVerified":139,"indexable":8},"it-service-desk-resolution-agent","AI agent for IT service desk resolution","IT service desk resolution","An AI agent in Microsoft Teams, Slack or the intranet that takes the high volume IT support queue, such as password and MFA resets, account unlocks, VPN, device and software requests, and resolves common requests by acting in the identity and IT service management systems, handing the rest to the right resolver group with the context attached.",[105,106,296,110,297],"technology","healthcare",[299,186],"it-and-engineering",[115,162,117,118],"employee-facing",[303,126,304,31,305,306],"7-Eleven Vietnam","Equinix","Mercari US","Vituity",{"kpi":308,"label":309,"unit":7,"n":142,"nUpTo":15,"kind":190,"value":32,"qualifier":26,"claimant":46,"organization":305,"vendorReported":8},"employee-adoption","Employee 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redelivery or a change of address or pickup point, delays, customs holds and lost or damaged parcel claims, on chat, messaging and phone, and hands disputes and claims above set limits to a human with the tracking history attached.",[322],"logistics-and-transportation",[113,186],[115,116,162,118],[40,326,327,328,329],"DPD Deutschland","DPD UK","Evri","PostNL",{"kpi":331,"label":332,"unit":7,"n":173,"nUpTo":15,"kind":190,"value":215,"qualifier":26,"claimant":27,"organization":328,"vendorReported":11},"contact-deflection","Contact 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clinician and visit type, preparation), confirms and reminds patients in two way conversations, predicts who is likely to miss an appointment, and offers freed slots to patients on the waiting list. Unlike a general branch and appointment booking agent, it writes into the electronic health record and must respect clinical constraints, so anything clinical goes to staff.",[297],[113,186],[116,115,346,162],"prediction-and-scoring",9,[349,88,350,351,352,353],"Audibel","Mid and South Essex NHS Foundation Trust","Sheffield Children's NHS Foundation Trust","University Hospitals Coventry and Warwickshire NHS Trust","WellSpan 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of a telecom operator and the sellers who look after them: it answers product, pricing and contract questions, prepares configurations and quotes for connectivity, mobile fleets and devices, drafts responses to tenders, and handles routine service requests and fault tickets, with a sales or service specialist approving anything binding.",[108],[367,113,368],"sales","product-and-pricing",[115,117,162,370,277],"recommendation-and-personalization",[372,58,373,374,375],"Lumen Technologies","Telefónica España","Verizon","Vodafone Business",{"kpi":5,"label":6,"unit":7,"n":173,"nUpTo":15,"kind":190,"value":59,"qualifier":26,"claimant":27,"organization":58,"vendorReported":11},{"kpi":5,"label":6,"unit":7,"aggregate":8,"higherIsBetter":8,"n":173,"nUpTo":15,"median":59,"min":59,"max":59,"byClaimant":378,"vendorOnly":11,"points":379},{"organization":173,"vendor":15,"regulator":15,"independent":15},[380],{"evidenceId":57,"organization":58,"value":59,"qualifier":26,"claimant":27,"grade":47,"pooled":8},{"useCase":382,"benchmark":405},{"slug":383,"title":384,"shortTitle":385,"definition":386,"status":103,"industries":387,"functions":389,"patterns":392,"audience":119,"autonomy":120,"adoptionStage":121,"evidenceCount":393,"publicEvidenceCount":347,"organizations":394,"bestGrade":28,"headline":403,"lastVerified":139,"indexable":8},"citizen-information-assistant","AI assistant for citizen information and government services","Citizen information assistant","An AI assistant that answers residents' and businesses' questions about government services in plain language, grounded only in official guidance with links to the source, points them to the right online service or office, and hands anything personal, urgent or outside its content to a human with the context attached.",[388],"government",[390,113,391],"citizen-services","knowledge-management",[117,115,116,118],11,[395,95,396,397,398,399,400,401,402],"Abu Dhabi Government (TAMM)","Estonian Information System Authority (RIA)","Foreign, Commonwealth and Development Office","Gemeente Tilburg","Government Digital Service","Government of the City of Buenos Aires","Madrid Destino","Montgomery County Government",{"kpi":262,"label":263,"unit":7,"n":173,"nUpTo":15,"kind":190,"value":404,"qualifier":216,"claimant":27,"organization":397,"vendorReported":11},76,{"kpi":5,"label":6,"unit":7,"aggregate":8,"higherIsBetter":8,"n":173,"nUpTo":15,"median":17,"min":17,"max":17,"byClaimant":406,"vendorOnly":11,"points":407},{"organization":173,"vendor":15,"regulator":15,"independent":15},[408],{"evidenceId":94,"organization":95,"value":17,"qualifier":37,"claimant":27,"grade":28,"pooled":8},{"useCase":410,"benchmark":423},{"slug":411,"title":412,"shortTitle":413,"definition":414,"status":103,"industries":415,"functions":416,"patterns":418,"audience":301,"autonomy":120,"adoptionStage":164,"evidenceCount":143,"publicEvidenceCount":165,"organizations":419,"bestGrade":28,"headline":421,"lastVerified":139,"indexable":8},"hr-and-policy-assistant","AI assistant for HR and policy questions","HR and policy assistant","An employee self service assistant that answers questions on leave, pay and tax forms, benefits, expenses, travel and conduct policies from the organization's own HR documents, personalized to the employee's country and role, and starts simple HR transactions such as leave requests or employment letters in the HR system.",[105,106,296,297],[417,391],"human-resources",[117,115,162],[126,31,420,306],"Turing",{"kpi":308,"label":309,"unit":7,"n":142,"nUpTo":15,"kind":190,"value":422,"qualifier":26,"claimant":27,"organization":31,"vendorReported":11},99,{"kpi":5,"label":6,"unit":7,"aggregate":8,"higherIsBetter":8,"n":173,"nUpTo":15,"median":32,"min":32,"max":32,"byClaimant":424,"vendorOnly":11,"points":425},{"organization":173,"vendor":15,"regulator":15,"independent":15},[426],{"evidenceId":30,"organization":31,"value":32,"qualifier":26,"claimant":27,"grade":28,"pooled":8},{"useCase":428,"benchmark":442},{"slug":429,"title":430,"shortTitle":431,"definition":432,"status":103,"industries":433,"functions":434,"patterns":435,"audience":119,"autonomy":120,"adoptionStage":164,"evidenceCount":208,"publicEvidenceCount":143,"organizations":436,"bestGrade":28,"headline":441,"lastVerified":170,"indexable":8},"travel-and-hotel-booking-concierge","AI travel and hotel booking concierge","Travel and hotel booking concierge","A customer facing AI assistant that turns an open travel question into a concrete trip by searching live inventory for flights, hotels, rentals, cruises and activities, comparing options and answering questions about the property and the booking, then completes or hands off the booking and supports the traveller with changes and questions before and during the stay.",[109],[367,113],[115,370,117,162],[77,437,438,439,440],"Booking.com","Holland America Line","Priceline","Trip.com",{"kpi":282,"label":283,"unit":7,"n":173,"nUpTo":15,"kind":190,"value":89,"qualifier":26,"claimant":27,"organization":437,"vendorReported":11},{"kpi":5,"label":6,"unit":7,"aggregate":8,"higherIsBetter":8,"n":173,"nUpTo":15,"median":78,"min":78,"max":78,"byClaimant":443,"vendorOnly":11,"points":444},{"organization":173,"vendor":15,"regulator":15,"independent":15},[445],{"evidenceId":76,"organization":77,"value":78,"qualifier":37,"claimant":27,"grade":28,"pooled":8},[447,450,451,454,457,458,461,462,463,464,465,466,469,472,475,476,477,480,483,486,487,488,491,492,495,498,501,502,505,508,511],{"slug":448,"title":449},"academic-advising-assistant","AI academic advising assistant for course selection and degree requirements",{"slug":180,"title":181},{"slug":452,"title":453},"apartment-leasing-and-resident-service-agent","AI agent for apartment leasing inquiries and resident service",{"slug":455,"title":456},"atm-and-self-service-device-assistance","AI agent for ATM and self service device assistance",{"slug":154,"title":155},{"slug":459,"title":460},"collections-and-hardship-agent","AI agent for early collections and hardship support",{"slug":99,"title":100},{"slug":247,"title":248},{"slug":270,"title":271},{"slug":199,"title":200},{"slug":291,"title":292},{"slug":467,"title":468},"network-outage-communication-agent","AI agent for network outage detection and customer communication",{"slug":470,"title":471},"order-status-and-returns-agent","AI agent for order status, delivery changes and returns",{"slug":473,"title":474},"outbound-reminder-and-confirmation-agent","AI agent for outbound reminders and confirmations by voice and messaging",{"slug":317,"title":318},{"slug":339,"title":340},{"slug":478,"title":479},"public-transit-passenger-information-agent","AI agent for public transit passenger information and disruption reporting",{"slug":481,"title":482},"bill-explanation-and-billing-dispute-agent","AI agent for telecom bill explanation and billing disputes",{"slug":484,"title":485},"travel-insurance-claims-and-assistance-agent","AI agent for travel insurance claims and assistance",{"slug":226,"title":227},{"slug":361,"title":362},{"slug":489,"title":490},"benefits-eligibility-and-application-assistant","AI assistant for benefits eligibility questions and applications",{"slug":383,"title":384},{"slug":493,"title":494},"corporate-client-servicing-assistant","AI assistant for corporate and commercial client servicing",{"slug":496,"title":497},"developer-api-integration-assistant","AI assistant for developers integrating a company's APIs",{"slug":499,"title":500},"employee-onboarding-assistant","AI assistant for employee onboarding",{"slug":411,"title":412},{"slug":503,"title":504},"tax-questions-and-filing-assistant","AI assistant for tax questions and filing support",{"slug":506,"title":507},"immigration-and-visa-application-assistant","AI for immigration and visa applications, from applicant questions to case preparation",{"slug":509,"title":510},"support-knowledge-article-generation","AI for support knowledge article generation and maintenance",{"slug":429,"title":430},1790598311899]