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requests by acting in the identity and IT service management systems, handing the rest to the right resolver group with the context attached.",[97,61,98,99,100],"cross-industry","technology","retail-and-ecommerce","healthcare",[102,65],"it-and-engineering",[67,69,70,104],"classification-and-routing","employee-facing",8,[108,44,109,110,111,112],"7-Eleven Vietnam","Equinix","IBM","Mercari US","Vituity",{"kpi":114,"label":115,"unit":7,"n":76,"nUpTo":15,"kind":82,"value":116,"qualifier":26,"claimant":27,"organization":111,"vendorReported":8},"employee-adoption","Employee 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deliveries, redelivery or a change of address or pickup point, delays, customs holds and lost or damaged parcel claims, on chat, messaging and phone, and hands disputes and claims above set limits to a human with the tracking history attached.",[130],"logistics-and-transportation",[64,65],[67,68,69,104],"early-adopters",5,[136,137,138,31,139],"Chronopost","DPD Deutschland","DPD 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explains bills and tariffs, takes meter readings, sets up or changes payments, and handles move in and move out (final reads, closing one account and opening the next), across phone, messaging, email and the app, while anyone in payment difficulty, in a vulnerable situation or with a complaint is handed to a person.",[152],"energy-and-utilities",[64,65],[67,68,69,70],[156,157,51,158,159],"Aydem Energy","Dubai Electricity and Water Authority","Octopus Energy","Pacific Gas and Electric 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and payments, lets authenticated taxpayers check their status or set up a payment plan within set rules, and guides them through filing, while assessments, penalties and disputes stay with the tax authority's staff and systems.",[212],"government",[214,64,215],"citizen-services","finance-and-accounting",[67,68,70,104],[218,41,219],"ClearTax","Internal Revenue 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phone, chat and messaging channels that answers routine municipal questions, takes service requests such as potholes, missed collections or broken street lights with the right location and details, creates the case in the work order system and routes anything urgent or complex to the right team.",[212],[214,64,236],"case-management",[67,68,104,69],[239,240,241,25,242,243,244],"Abu Dhabi Government (TAMM)","London Borough of Barnet","City of Kelowna","Montgomery County Government","Newcastle City Council","Rio de Janeiro City Data Office (Escritório de Dados)",{"kpi":221,"label":222,"unit":7,"n":21,"nUpTo":15,"kind":82,"value":246,"qualifier":26,"claimant":27,"organization":241,"vendorReported":8},80,{"kpi":5,"label":6,"unit":7,"aggregate":8,"higherIsBetter":8,"n":21,"nUpTo":15,"median":18,"min":18,"max":18,"byClaimant":248,"vendorOnly":8,"points":249},{"organization":15,"vendor":21,"regulator":15,"independent":15},[250],{"evidenceId":24,"organization":25,"value":18,"qualifier":26,"claimant":27,"grade":28,"pooled":8},[252,253,254,255,258,259,260,261,264,267,268,269],{"slug":55,"title":56},{"slug":92,"title":93},{"slug":125,"title":126},{"slug":256,"title":257},"public-transit-passenger-information-agent","AI agent for public transit passenger information and disruption reporting",{"slug":147,"title":148},{"slug":169,"title":170},{"slug":186,"title":187},{"slug":262,"title":263},"employee-onboarding-assistant","AI assistant for employee onboarding",{"slug":265,"title":266},"student-enrollment-and-services-assistant","AI assistant for student enrollment and student services",{"slug":207,"title":208},{"slug":230,"title":231},{"slug":270,"title":271},"in-car-ai-voice-assistant","Generative AI voice assistant in the car",1790598317975]