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queue, such as password and MFA resets, account unlocks, VPN, device and software requests, and resolves common requests by acting in the identity and IT service management systems, handing the rest to the right resolver group with the context attached.",[106,234,108,137,138],"banking",[236,159],"it-and-engineering",[188,115,238,114],"rag-knowledge-assistant","employee-facing","mainstream",[242,243,244,245,61,246],"7-Eleven Vietnam","Bank of America","Equinix","IBM","Vituity",{"kpi":248,"label":249,"unit":7,"n":15,"nUpTo":22,"kind":121,"value":250,"qualifier":27,"claimant":39,"organization":61,"vendorReported":8},"employee-adoption","Employee 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limits and opens a billing dispute with the evidence attached when a human has to decide.",[262],"telecommunications",[186,264],"case-management",[188,238,115,189],"front-office",4,[88,269,270,271],"Mobily","Verizon","Vodafone",{"kpi":273,"label":274,"unit":7,"n":171,"nUpTo":22,"kind":121,"value":275,"qualifier":27,"claimant":28,"organization":271,"vendorReported":11},"first-contact-resolution","First contact 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baggage and medical costs, reads the receipts and certificates they upload, settles simple claims within set limits, and connects medical emergencies and complex cases to the assistance team at once.",[156,211],[158,186],[188,189,112,115,290],"translation","emerging",3,[70,294],"General Insurance Association of 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false positives with a written and stored rationale, and hand investigators the remaining alerts already enriched with the customer, counterparty and transaction context.",[234,325],"payments",[327],"financial-crime-compliance",[161,113,115,162],"middle-office",[331,332,333,79,334,335,336,337],"Australia Post","BMO and Amalgamated Bank","HSBC","Ratepay","Shift4","United Overseas Bank (UOB)","Uphold",{"kpi":339,"label":340,"unit":7,"n":15,"nUpTo":22,"kind":121,"value":341,"qualifier":27,"claimant":39,"organization":335,"vendorReported":8},"false-positive-reduction","False positive 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it takes every inbound letter, email, upload and secure message into one intake, identifies what it is, extracts the key fields, links it to the right customer and account, sets priority and routes it to the right team or workflow, replacing the manual sorting desk.",[106,234,156,391],"government",[159,186,264],[114,112,162],[395,26,396,397,169,398],"Ecclesia Group","Loadsure","The Master Trust Bank of Japan","U.S. Department of Veterans 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Administration",{"kpi":197,"label":198,"unit":7,"n":171,"nUpTo":22,"kind":121,"value":436,"qualifier":27,"claimant":28,"organization":50,"vendorReported":11},98.3,{"kpi":5,"label":6,"unit":7,"aggregate":8,"higherIsBetter":8,"n":171,"nUpTo":22,"median":51,"min":51,"max":51,"byClaimant":438,"vendorOnly":11,"points":439},{"organization":171,"vendor":22,"regulator":22,"independent":22},[440],{"evidenceId":49,"organization":50,"value":51,"qualifier":27,"claimant":28,"grade":34,"pooled":8},{"useCase":442,"benchmark":457},{"slug":443,"title":444,"shortTitle":445,"definition":446,"status":104,"industries":447,"functions":448,"patterns":449,"audience":190,"autonomy":117,"adoptionStage":118,"evidenceCount":215,"publicEvidenceCount":191,"organizations":451,"bestGrade":34,"headline":456,"lastVerified":172,"indexable":8},"travel-and-hotel-booking-concierge","AI travel and hotel booking concierge","Travel and hotel booking concierge","A customer facing AI assistant that turns an open travel question into a concrete trip by searching live inventory for flights, hotels, rentals, cruises and activities, comparing options and answering questions about the property and the booking, then completes or hands off the booking and supports the traveller with changes and questions before and during the stay.",[211],[308,186],[188,450,238,115],"recommendation-and-personalization",[452,92,453,454,455],"Airbnb","Holland America Line","Priceline","Trip.com",{"kpi":5,"label":6,"unit":7,"n":171,"nUpTo":22,"kind":121,"value":93,"qualifier":27,"claimant":28,"organization":92,"vendorReported":11},{"kpi":5,"label":6,"unit":7,"aggregate":8,"higherIsBetter":8,"n":171,"nUpTo":22,"median":93,"min":93,"max":93,"byClaimant":458,"vendorOnly":11,"points":459},{"organization":171,"vendor":22,"regulator":22,"independent":22},[460],{"evidenceId":91,"organization":92,"value":93,"qualifier":27,"claimant":28,"grade":34,"pooled":8},{"useCase":462,"benchmark":484},{"slug":463,"title":464,"shortTitle":465,"definition":466,"status":104,"industries":467,"functions":468,"patterns":470,"audience":116,"autonomy":471,"adoptionStage":240,"segment":329,"evidenceCount":163,"publicEvidenceCount":163,"organizations":472,"bestGrade":34,"headline":480,"lastVerified":199,"indexable":8},"real-time-fraud-scoring","Real time fraud scoring for card and instant payments","Real time fraud scoring","Machine learning that decides in milliseconds, without any conversation, how likely each card authorization and account to account payment is to be fraudulent, combining behavioural, device and network signals, so the bank can approve, challenge or block a payment before the money leaves. Working the resulting alerts and talking to the customer about them are separate use cases.",[234,325],[469],"fraud-prevention",[161,113],"autonomous",[473,474,475,476,477,478,479,32],"ANZ, Commonwealth Bank, NAB, Suncorp Bank and Westpac (BioCatch Trust Australia)","Commonwealth Bank of Australia","Mastercard","NatWest Group","Pay.UK","Revolut","Stripe",{"kpi":481,"label":482,"unit":7,"n":292,"nUpTo":22,"kind":483,"value":93,"qualifier":27,"claimant":28,"organization":277,"vendorReported":11},"fraud-loss-reduction","Fraud loss reduction","median",{"kpi":5,"label":6,"unit":7,"aggregate":8,"higherIsBetter":8,"n":171,"nUpTo":22,"median":33,"min":33,"max":33,"byClaimant":485,"vendorOnly":11,"points":486},{"organization":171,"vendor":22,"regulator":22,"independent":22},[487],{"evidenceId":31,"organization":32,"value":33,"qualifier":27,"claimant":28,"grade":34,"pooled":8},[489,492,495,498,499,500,503,506,507,510,511,512,513,516,519,520,523,526,529,532,533,536,539,540,541,544,545,548,551,552,555,556,559,562,565,566,569,572,575,578,581,584,587,588,591,594,597,600,603,604,607,610],{"slug":490,"title":491},"autonomous-network-operations","Agentic AI for autonomous, intent based network operations",{"slug":493,"title":494},"card-dispute-and-chargeback-intake","AI agent for card dispute intake",{"slug":496,"title":497},"cloud-cost-optimization-agent","AI agent for cloud cost optimization and FinOps",{"slug":180,"title":181},{"slug":206,"title":207},{"slug":501,"title":502},"fraud-alert-confirmation","AI agent for fraud alert confirmation with cardholders",{"slug":504,"title":505},"fraud-alert-triage","AI agent for fraud alert triage",{"slug":229,"title":230},{"slug":508,"title":509},"agentic-payment-initiation","AI agent for payment initiation within a customer mandate",{"slug":257,"title":258},{"slug":100,"title":101},{"slug":283,"title":284},{"slug":514,"title":515},"digital-onboarding-assistant","AI assistant for digital account onboarding and KYC",{"slug":517,"title":518},"procurement-contract-review","AI assistant for procurement and supplier contract review",{"slug":302,"title":303},{"slug":521,"title":522},"sme-cash-flow-underwriting","AI cash flow underwriting for small business loans",{"slug":524,"title":525},"alternative-data-credit-scoring","AI credit scoring with alternative data for thin file applicants",{"slug":527,"title":528},"intelligent-document-processing","AI document intelligence for unstructured forms and documents",{"slug":530,"title":531},"trade-document-examination","AI examination of trade documents under letters of credit and collections",{"slug":320,"title":321},{"slug":534,"title":535},"application-and-identity-fraud-detection","AI for application and identity fraud detection",{"slug":537,"title":538},"account-servicing-execution","AI for back office account servicing execution",{"slug":348,"title":349},{"slug":131,"title":132},{"slug":542,"title":543},"chargeback-and-representment","AI for chargeback and representment operations",{"slug":151,"title":152},{"slug":546,"title":547},"commercial-underwriting-submission-triage","AI for commercial underwriting submission intake and triage",{"slug":549,"title":550},"continuous-controls-testing","AI for continuous controls testing and control self assessment",{"slug":367,"title":368},{"slug":553,"title":554},"health-prior-authorization-and-claims-adjudication","AI for health insurance prior authorization and claims adjudication support",{"slug":386,"title":387},{"slug":557,"title":558},"insurance-renewal-and-retention","AI for insurance renewal processing and customer retention",{"slug":560,"title":561},"ledger-and-payment-reconciliation","AI for ledger and payment reconciliation",{"slug":563,"title":564},"merchant-underwriting-and-risk-monitoring","AI for merchant underwriting and risk monitoring",{"slug":407,"title":408},{"slug":567,"title":568},"perpetual-kyc","AI for perpetual KYC and event driven customer due diligence",{"slug":570,"title":571},"adverse-event-case-intake","AI for pharmacovigilance adverse event case intake",{"slug":573,"title":574},"photo-based-damage-assessment","AI for photo based damage assessment in insurance claims",{"slug":576,"title":577},"sanctions-screening-adjudication","AI for sanctions screening alert adjudication",{"slug":579,"title":580},"settlement-fail-prediction-and-exception-management","AI for settlement fail prediction and post trade exception management",{"slug":582,"title":583},"software-vulnerability-remediation","AI for software vulnerability triage and remediation",{"slug":585,"title":586},"supplier-invoice-processing","AI for supplier invoice processing in accounts payable",{"slug":425,"title":426},{"slug":589,"title":590},"automated-scoring-of-written-responses","AI scoring of essays and written answers in assessments",{"slug":592,"title":593},"trade-finance-crime-screening","AI screening of trade finance transactions for trade based money laundering",{"slug":595,"title":596},"procurement-spend-classification","AI spend classification and spend analytics for procurement",{"slug":598,"title":599},"life-underwriting-medical-record-summarization","AI summarization of medical evidence for life and health underwriting",{"slug":601,"title":602},"property-valuation-support","AI support for property valuation and appraisal",{"slug":443,"title":444},{"slug":605,"title":606},"conversational-insurance-quote-and-buy","Conversational AI for insurance quote and buy",{"slug":608,"title":609},"conversational-loan-application-intake","Conversational AI for loan application intake",{"slug":463,"title":464},1790598311929]