[{"data":1,"prerenderedAt":323},["ShallowReactive",2],{"uc-hub-industry-travel-and-hospitality":3},{"type":4,"typeLabel":5,"term":6,"includeUnpublished":10,"indexable":11,"stats":12,"useCases":20,"benchmarks":234,"topIndustries":247,"topFunctions":248,"topPatterns":265,"stageMix":282,"regionMix":294,"organizations":303,"other":304},"industry","Industry",{"id":7,"label":8,"description":9},"travel-and-hospitality","Travel and hospitality","Airlines, airports, hotels, travel agencies and tour operators: booking, disruption handling, guest service and operations.",false,true,{"useCases":13,"publicDeployments":14,"blitsAiDeployments":15,"organizations":14,"countries":13,"outcomeDisclosureRate":16,"gradeMix":17},9,19,0,74,{"A":15,"B":18,"C":19,"D":15},8,11,[21,76,99,121,143,155,178,202,217],{"slug":22,"title":23,"shortTitle":24,"definition":25,"status":26,"industries":27,"functions":34,"patterns":36,"audience":41,"autonomy":42,"adoptionStage":43,"segment":44,"evidenceCount":45,"publicEvidenceCount":46,"organizations":47,"bestGrade":65,"headline":66,"lastVerified":75,"indexable":11},"first-line-contact-centre-agent","AI agent for first line contact centre service","First line contact centre","An AI agent that answers the first line of inbound customer contact on phone, chat and messaging, resolves general and routine questions end to end in the customer's own language, and routes everything complex, sensitive or regulated to the right human team with the context attached.","published",[28,29,30,31,7,32,33],"cross-industry","banking","payments","telecommunications","retail-and-ecommerce","wealth-and-asset-management",[35],"customer-service",[37,38,39,40],"conversational-agent","voice-agent","rag-knowledge-assistant","classification-and-routing","customer-facing","supervised-agent","mainstream","front-office",25,18,[48,49,50,51,52,53,54,55,56,57,58,59,60,61,62,63,64],"Air India","Airbnb","Bank of America","Bank of the Philippine Islands","BT Group","Commonwealth Bank of Australia","Ingka Group","JetBlue","Klarna","Lufthansa Group","Mobily","NatWest Group","Pegasus Airlines","Telkomsel","Together Credit Union","Vodafone Germany","Vodafone","B",{"kpi":67,"label":68,"unit":69,"n":70,"nUpTo":15,"kind":71,"value":72,"qualifier":73,"claimant":74,"organization":74,"vendorReported":10},"containment-rate","Containment rate","percent",7,"median",47,"exact",null,"2026-09-27",{"slug":77,"title":78,"shortTitle":79,"definition":80,"status":26,"industries":81,"functions":82,"patterns":84,"audience":41,"autonomy":42,"adoptionStage":87,"evidenceCount":88,"publicEvidenceCount":88,"organizations":89,"bestGrade":65,"headline":92,"lastVerified":75,"indexable":11},"flight-disruption-and-rebooking-agent","AI agent for flight disruption and rebooking","Flight disruption and rebooking","An AI agent that tells passengers proactively when their flight is delayed, cancelled or misconnected, explains why, and lets them rebook, request a refund or voucher, or claim care such as meals and hotels in one conversation on app, messaging, web or phone, within the airline's reaccommodation rules and passenger rights, handing complex itineraries and upset customers to a human with the context attached.",[7],[35,83],"operations",[37,38,85,86],"agentic-workflow","content-generation","early-adopters",6,[48,90,55,57,60,91],"Delta Air Lines","United Airlines",{"kpi":93,"label":94,"unit":69,"n":95,"nUpTo":15,"kind":96,"value":97,"qualifier":73,"claimant":98,"organization":48,"vendorReported":11},"automation-rate","Automation rate",1,"reported",97,"vendor",{"slug":100,"title":101,"shortTitle":102,"definition":103,"status":26,"industries":104,"functions":106,"patterns":108,"audience":41,"autonomy":42,"adoptionStage":111,"segment":107,"evidenceCount":112,"publicEvidenceCount":113,"organizations":114,"bestGrade":65,"headline":117,"lastVerified":75,"indexable":11},"travel-insurance-claims-and-assistance-agent","AI agent for travel insurance claims and assistance","Travel insurance claims and assistance","An AI agent that helps insured travellers around the clock and in their own language: it answers cover questions, takes claims for delays, cancellations, lost baggage and medical costs, reads the receipts and certificates they upload, settles simple claims within set limits, and connects medical emergencies and complex cases to the assistance team at once.",[105,7],"insurance",[107,35],"claims",[37,38,109,85,110],"document-processing","translation","emerging",3,2,[115,116],"Allianz Partners","General Insurance Association of Singapore",{"kpi":93,"label":94,"unit":69,"n":15,"nUpTo":95,"kind":96,"value":118,"qualifier":119,"claimant":120,"organization":115,"vendorReported":10},70,"up-to","organization",{"slug":122,"title":123,"shortTitle":124,"definition":125,"status":26,"industries":126,"functions":127,"patterns":130,"audience":132,"autonomy":42,"adoptionStage":87,"segment":133,"evidenceCount":113,"publicEvidenceCount":113,"organizations":134,"bestGrade":137,"headline":138,"lastVerified":142,"indexable":11},"hotel-revenue-management-copilot","AI copilot for hotel revenue management","Hotel revenue management copilot","An employee facing AI system that forecasts demand for a hotel or portfolio by date, room type and segment, recommends or automatically adjusts room prices and availability controls within limits a revenue manager sets, and scores group and event enquiries for true profitability, so a small revenue team can run pricing that used to need daily manual adjustment in the property management system.",[7],[128,129],"product-and-pricing","analytics-and-reporting",[131,85],"prediction-and-scoring","employee-facing","revenue-management",[135,136],"Hôtel Swexan","RIMC Hotels & Resorts Group","C",{"kpi":139,"label":140,"unit":69,"n":113,"nUpTo":15,"kind":96,"value":141,"qualifier":73,"claimant":98,"organization":135,"vendorReported":11},"revenue-uplift","Revenue uplift",33,"2026-09-28",{"slug":144,"title":145,"shortTitle":146,"definition":147,"status":26,"industries":148,"functions":149,"patterns":150,"audience":132,"autonomy":151,"adoptionStage":87,"evidenceCount":113,"publicEvidenceCount":113,"organizations":152,"bestGrade":65,"headline":74,"lastVerified":75,"indexable":11},"airline-operations-control-decision-support","AI decision support for airline operations control and disruption recovery","Airline operations control","Decision support in an airline's operations control center that watches the day's operation, predicts where weather, delays, crew limits or technical problems will break the plan, and proposes recovery options across aircraft, crew and passengers, such as retiming flights, swapping aircraft or holding a connection, with the cost and passenger impact of each, for controllers to approve.",[7],[83],[131],"copilot",[153,154],"American Airlines","Swiss International Air Lines",{"slug":156,"title":157,"shortTitle":158,"definition":159,"status":26,"industries":160,"functions":163,"patterns":165,"audience":41,"autonomy":151,"adoptionStage":87,"evidenceCount":166,"publicEvidenceCount":166,"organizations":167,"bestGrade":65,"headline":173,"lastVerified":75,"indexable":11},"recruitment-screening-and-interview-scheduling","AI for recruitment screening and interview scheduling","Recruitment screening and scheduling","AI that answers candidates' questions, collects applications in conversation, schedules interviews and, where the organization chooses, assesses applications against the job requirements for a recruiter, who makes every selection decision. In the EU, the screening part is a high risk AI system under Annex III point 4 of the AI Act.",[28,161,7,162],"government","professional-services",[164],"human-resources",[37,40,131,85],5,[168,169,170,171,172],"Chipotle Mexican Grill","Gojob","U.S. Immigration and Customs Enforcement","Mastercard","Trace3",{"kpi":174,"label":175,"unit":69,"n":95,"nUpTo":15,"kind":96,"value":176,"qualifier":177,"claimant":120,"organization":171,"vendorReported":10},"processing-time-reduction","Cycle time reduction",90,"approximately",{"slug":179,"title":180,"shortTitle":181,"definition":182,"status":26,"industries":183,"functions":185,"patterns":188,"audience":190,"autonomy":42,"adoptionStage":43,"evidenceCount":18,"publicEvidenceCount":70,"organizations":191,"bestGrade":65,"headline":198,"lastVerified":75,"indexable":11},"personalized-marketing-at-scale","AI marketing personalization at scale","Marketing personalization at scale","AI that runs marketing campaigns at the level of the individual: it decides for each customer which product, offer, message or content to show next across email, app, web and paid media, and generates the matching copy and creative variants within brand and compliance rules. It is the marketing team's engine across many campaigns and channels, not an agent that converses with the customer.",[28,7,184,32,29],"media-and-entertainment",[186,187],"marketing","sales",[189,131,86],"recommendation-and-personalization","back-office",[192,193,53,194,195,196,197],"Amazon","Catchtable","Radisson Hotel Group","Square Enix","Swarovski","Virgin Voyages",{"kpi":199,"label":200,"unit":69,"n":95,"nUpTo":15,"kind":96,"value":201,"qualifier":73,"claimant":98,"organization":193,"vendorReported":11},"conversion-rate-uplift","Conversion uplift",30,{"slug":203,"title":204,"shortTitle":205,"definition":206,"status":26,"industries":207,"functions":208,"patterns":209,"audience":41,"autonomy":42,"adoptionStage":87,"evidenceCount":88,"publicEvidenceCount":166,"organizations":210,"bestGrade":65,"headline":215,"lastVerified":216,"indexable":11},"travel-and-hotel-booking-concierge","AI travel and hotel booking concierge","Travel and hotel booking concierge","A customer facing AI assistant that turns an open travel question into a concrete trip by searching live inventory for flights, hotels, rentals, cruises and activities, comparing options and answering questions about the property and the booking, then completes or hands off the booking and supports the traveller with changes and questions before and during the stay.",[7],[187,35],[37,189,39,85],[49,211,212,213,214],"Booking.com","Holland America Line","Priceline","Trip.com",{"kpi":93,"label":94,"unit":69,"n":95,"nUpTo":15,"kind":96,"value":201,"qualifier":73,"claimant":120,"organization":211,"vendorReported":10},"2026-09-26",{"slug":218,"title":219,"shortTitle":220,"definition":221,"status":26,"industries":222,"functions":223,"patterns":225,"audience":41,"autonomy":227,"adoptionStage":87,"evidenceCount":166,"publicEvidenceCount":228,"organizations":229,"bestGrade":137,"headline":74,"lastVerified":216,"indexable":11},"ai-visitor-and-tour-guide","AI visitor and tour guide for cities, museums and events","Visitor and tour guide","A location and context aware AI guide, often spoken, that tells visitors of cities, museums, heritage sites and events the stories behind what is around them and answers their questions in their own language, grounded in the organization's curated content and in the visitor's position or the object they scan.",[7,184,161],[35,186,224],"knowledge-management",[39,37,38,226,110],"computer-vision","autonomous",4,[230,231,232,233],"Art Basel","Bloomberg Connects","Madrid Destino","National Gallery Singapore",[235],{"kpi":139,"label":140,"unit":69,"aggregate":11,"higherIsBetter":11,"n":112,"nUpTo":15,"median":236,"min":237,"max":141,"byClaimant":238,"vendorOnly":10,"points":239},28.44,20,{"organization":95,"vendor":113,"regulator":15,"independent":15},[240,242,244],{"evidenceId":241,"organization":135,"value":141,"qualifier":73,"claimant":98,"grade":137,"pooled":11},"hotel-swexan-duetto-revenue-management",{"evidenceId":243,"organization":136,"value":236,"qualifier":73,"claimant":120,"grade":137,"pooled":11},"rimc-hotels-resorts-duetto-revenue-management",{"evidenceId":245,"organization":194,"value":237,"qualifier":246,"claimant":98,"grade":137,"pooled":11},"radisson-hotel-group-personalized-advertising","at-least",[],[249,251,253,255,257,259,261,263],{"id":35,"label":250,"count":166},"Customer service",{"id":186,"label":252,"count":113},"Marketing",{"id":83,"label":254,"count":113},"Operations",{"id":187,"label":256,"count":113},"Sales",{"id":129,"label":258,"count":95},"Analytics and reporting",{"id":107,"label":260,"count":95},"Claims",{"id":164,"label":262,"count":95},"Human resources",{"id":224,"label":264,"count":95},"Knowledge management",[266,268,270,272,274,276,278,280],{"id":37,"label":267,"count":88},"Conversational agent",{"id":85,"label":269,"count":166},"Agentic workflow",{"id":131,"label":271,"count":228},"Prediction and scoring",{"id":38,"label":273,"count":228},"Voice agent",{"id":39,"label":275,"count":112},"RAG knowledge assistant",{"id":40,"label":277,"count":113},"Classification and routing",{"id":86,"label":279,"count":113},"Content generation",{"id":189,"label":281,"count":113},"Recommendation and personalization",[283,285,287,290,292],{"stage":284,"count":15},"announced",{"stage":286,"count":15},"pilot",{"stage":288,"count":289},"production",12,{"stage":291,"count":70},"scaled",{"stage":293,"count":15},"paused",[295,297,299,301],{"region":296,"count":13},"north-america",{"region":298,"count":166},"europe",{"region":300,"count":112},"asia-pacific",{"region":302,"count":113},"global",[48,49,153,211,193,168,90,212,135,55,57,60,213,136,194,154,214,91,197],{"records":305,"organizations":45,"byIndustry":306},27,[307,309,311,313,315,317,319,321],{"id":29,"label":308,"count":88,"hub":11},"Banking",{"id":31,"label":310,"count":88,"hub":11},"Telecommunications",{"id":161,"label":312,"count":112,"hub":11},"Government and public sector",{"id":32,"label":314,"count":112,"hub":11},"Retail and ecommerce",{"id":184,"label":316,"count":112,"hub":11},"Media and entertainment",{"id":30,"label":318,"count":113,"hub":11},"Payments and cards",{"id":105,"label":320,"count":113,"hub":11},"Insurance",{"id":162,"label":322,"count":113,"hub":11},"Professional services",1790598311084]