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It is the marketing team's engine across many campaigns and channels, not an agent that converses with the customer.",[53,54,7,55,56],"cross-industry","travel-and-hospitality","retail-and-ecommerce","banking",[58,59],"marketing","sales",[61,62,63],"recommendation-and-personalization","prediction-and-scoring","content-generation","back-office","supervised-agent","mainstream",7,[69,70,71,72,73,74,75],"Amazon","Catchtable","Commonwealth Bank of Australia","Radisson Hotel Group","Square Enix","Swarovski","Virgin Voyages",{"kpi":77,"label":78,"unit":79,"n":15,"nUpTo":19,"kind":80,"value":81,"qualifier":82,"claimant":83,"organization":70,"vendorReported":11},"conversion-rate-uplift","Conversion uplift","percent","reported",30,"exact","vendor",{"slug":85,"title":86,"shortTitle":87,"definition":88,"status":28,"industries":89,"functions":90,"patterns":93,"audience":64,"autonomy":97,"adoptionStage":38,"segment":98,"evidenceCount":99,"publicEvidenceCount":99,"organizations":100,"bestGrade":103,"headline":45,"lastVerified":104,"indexable":11},"media-archive-metadata-tagging","AI metadata tagging and indexing for media archives","Media archive metadata tagging","AI that watches and listens to a broadcaster's or publisher's video and audio archive and generates rich, structured metadata, such as what is shown, who appears, spoken content, on screen text, logos and objects, so that content makers can find and reuse footage through natural language search instead of relying on the sparse, inconsistent tags an archive accumulated by hand over decades.",[7],[91,92],"knowledge-management","operations",[94,95,96],"computer-vision","speech-analytics","classification-and-routing","copilot","content operations",2,[101,102],"Australian Broadcasting Corporation","Radiotelevisión Española (RTVE)","C","2026-09-28",{"slug":106,"title":107,"shortTitle":108,"definition":109,"status":28,"industries":110,"functions":111,"patterns":113,"audience":64,"autonomy":37,"adoptionStage":66,"segment":114,"evidenceCount":99,"publicEvidenceCount":99,"organizations":115,"bestGrade":44,"headline":45,"lastVerified":104,"indexable":11},"content-recommendation-and-personalization","AI recommendation and personalization engine for streaming and media","Content recommendation and personalization","A recommendation system that decides, for each individual viewer or listener, what to show next on a home page, in search or in a personalized playlist, learned from that person's own viewing or listening history, ratings and context, and continuously updated as new content is added and behavior changes. It ranks the catalog's own content; it is not the marketing engine that decides which offers or campaigns to send, which is a separate use case in this library.",[7],[58,112],"analytics-and-reporting",[61,62],"content discovery",[116,117],"Netflix, Inc.","Spotify",{"slug":119,"title":120,"shortTitle":121,"definition":122,"status":28,"industries":123,"functions":125,"patterns":126,"audience":64,"autonomy":97,"adoptionStage":66,"evidenceCount":13,"publicEvidenceCount":20,"organizations":128,"bestGrade":103,"headline":134,"lastVerified":138,"indexable":11},"audio-and-video-transcription-and-captioning","AI transcription, subtitles and captions for audio and video","Transcription and captioning","AI that transcribes recorded audio and video, such as podcasts, broadcasts, lessons, interviews and hearings, in several languages, separates the speakers and produces timed transcripts, subtitles and captions for a human editor to check, delivered as files for publishing or the archive.",[7,124,53],"education",[92,91],[95,127,63],"translation",[129,130,131,132,133],"Ateme","Comeen","Pacers Sports & Entertainment","Sveriges Television (SVT)","Warner Bros. Discovery",{"kpi":135,"label":136,"unit":79,"n":15,"nUpTo":19,"kind":80,"value":137,"qualifier":82,"claimant":83,"organization":133,"vendorReported":11},"cost-reduction","Cost reduction",50,"2026-09-26",{"slug":140,"title":141,"shortTitle":142,"definition":143,"status":28,"industries":144,"functions":146,"patterns":147,"audience":36,"autonomy":37,"adoptionStage":38,"evidenceCount":20,"publicEvidenceCount":149,"organizations":150,"bestGrade":103,"headline":45,"lastVerified":138,"indexable":11},"ai-visitor-and-tour-guide","AI visitor and tour guide for cities, museums and events","Visitor and tour guide","A location and context aware AI guide, often spoken, that tells visitors of cities, museums, heritage sites and events the stories behind what is around them and answers their questions in their own language, grounded in the organization's curated content and in the visitor's position or the object they scan.",[54,7,145],"government",[31,58,91],[33,34,148,94,127],"voice-agent",4,[151,152,153,154],"Art Basel","Bloomberg Connects","Madrid Destino","National Gallery Singapore",[],[],[158,160,162,164,166,168],{"id":91,"label":159,"count":39},"Knowledge management",{"id":58,"label":161,"count":39},"Marketing",{"id":31,"label":163,"count":99},"Customer service",{"id":92,"label":165,"count":99},"Operations",{"id":112,"label":167,"count":15},"Analytics and reporting",{"id":59,"label":169,"count":15},"Sales",[171,173,175,177,179,181,183,185],{"id":94,"label":172,"count":99},"Computer vision",{"id":63,"label":174,"count":99},"Content generation",{"id":34,"label":176,"count":99},"Conversational agent",{"id":62,"label":178,"count":99},"Prediction and scoring",{"id":33,"label":180,"count":99},"RAG knowledge assistant",{"id":61,"label":182,"count":99},"Recommendation and personalization",{"id":95,"label":184,"count":99},"Speech analytics",{"id":127,"label":186,"count":99},"Translation",[188,190,192,195,197],{"stage":189,"count":19},"announced",{"stage":191,"count":15},"pilot",{"stage":193,"count":194},"production",10,{"stage":196,"count":39},"scaled",{"stage":198,"count":19},"paused",[200,202,204,206],{"region":201,"count":20},"europe",{"region":203,"count":20},"north-america",{"region":205,"count":99},"asia-pacific",{"region":207,"count":99},"global",[151,129,101,152,41,116,131,102,117,73,132,42,43,133],{"records":21,"organizations":21,"byIndustry":210},[211,213,215,217,219],{"id":54,"label":212,"count":39,"hub":11},"Travel and hospitality",{"id":145,"label":214,"count":99,"hub":11},"Government and public sector",{"id":55,"label":216,"count":99,"hub":11},"Retail and ecommerce",{"id":56,"label":218,"count":15,"hub":11},"Banking",{"id":220,"label":221,"count":15,"hub":11},"technology","Technology and software",1790598311253]