[{"data":1,"prerenderedAt":1289},["ShallowReactive",2],{"uc-hub-industry-cross-industry":3},{"type":4,"typeLabel":5,"term":6,"includeUnpublished":10,"indexable":11,"stats":12,"useCases":23,"benchmarks":1042,"topIndustries":1216,"topFunctions":1217,"topPatterns":1235,"stageMix":1258,"regionMix":1271,"organizations":1288,"other":53},"industry","Industry",{"id":7,"label":8,"description":9},"cross-industry","Cross industry","Use cases that work the same way in every sector, such as customer service automation, employee help desks and document processing.",false,true,{"useCases":13,"publicDeployments":14,"blitsAiDeployments":15,"organizations":16,"countries":17,"outcomeDisclosureRate":18,"gradeMix":19},66,268,28,219,30,67,{"A":20,"B":21,"C":22,"D":20},0,118,150,[24,55,84,111,130,146,165,201,219,240,257,271,289,308,327,340,352,368,385,402,415,433,445,467,483,495,509,522,536,549,565,579,590,606,620,633,645,654,668,682,700,711,723,735,751,761,777,789,803,817,832,845,859,874,890,900,914,926,939,951,962,972,986,1002,1016,1028],{"slug":25,"title":26,"shortTitle":27,"definition":28,"status":29,"industries":30,"functions":35,"patterns":38,"audience":43,"autonomy":44,"adoptionStage":45,"evidenceCount":46,"publicEvidenceCount":46,"organizations":47,"bestGrade":52,"headline":53,"lastVerified":54,"indexable":11},"branch-and-appointment-booking-agent","AI agent for branch finding and appointment booking","Branch and appointment booking","A conversational agent that finds the nearest suitable location, checks opening hours and which services it offers, books an in person or video appointment with the right specialist, and records the reason for the visit so staff are prepared. In banking it answers \"where is my nearest branch\" and books the mortgage or business banker; the same job exists in retail, healthcare and property.","published",[7,31,32,33,34],"banking","retail-and-ecommerce","healthcare","real-estate",[36,37],"customer-service","sales",[39,40,41,42],"conversational-agent","agentic-workflow","rag-knowledge-assistant","voice-agent","customer-facing","autonomous","early-adopters",4,[48,49,50,51],"Bank of America","Best Buy","Hemominas","MOGUL.sg","B",null,"2026-09-27",{"slug":56,"title":57,"shortTitle":58,"definition":59,"status":29,"industries":60,"functions":62,"patterns":64,"audience":67,"autonomy":68,"adoptionStage":45,"evidenceCount":69,"publicEvidenceCount":69,"organizations":70,"bestGrade":73,"headline":74,"lastVerified":83,"indexable":11},"cloud-cost-optimization-agent","AI agent for cloud cost optimization and FinOps","Cloud cost optimization agent","An AI agent that continuously reads an organization's cloud usage and billing data, uses machine learning to separate normal spend from waste, and either rightsizes resources and buys a mix of committed capacity matched to forecast usage on its own within set limits, or proposes higher risk changes for an engineer to approve.",[7,61],"technology",[63],"it-and-engineering",[65,66,40],"anomaly-detection","prediction-and-scoring","employee-facing","supervised-agent",2,[71,72],"Akamai Technologies","VERMEG","C",{"kpi":75,"label":76,"unit":77,"n":78,"nUpTo":20,"kind":79,"value":80,"qualifier":81,"claimant":82,"organization":71,"vendorReported":10},"cost-reduction","Cost reduction","percent",1,"reported",40,"at-least","organization","2026-09-28",{"slug":85,"title":86,"shortTitle":87,"definition":88,"status":29,"industries":89,"functions":93,"patterns":96,"audience":67,"autonomy":100,"adoptionStage":45,"segment":101,"evidenceCount":69,"publicEvidenceCount":69,"organizations":102,"bestGrade":52,"headline":105,"lastVerified":54,"indexable":11},"complaints-handling-agent","AI agent for complaints recognition, investigation and response","Complaints handling","An AI agent that recognizes when a customer interaction is a complaint, logs it against the regulatory definition, classifies its root cause and severity, gathers the evidence, drafts the acknowledgement and the response for a human handler to approve, and tracks every statutory deadline until the case is closed.",[7,31,90,91,92],"payments","insurance","telecommunications",[94,36,95],"case-management","regulatory-compliance",[97,98,99,40,41],"classification-and-routing","summarization","content-generation","copilot","middle-office",[103,104],"Lloyds Banking Group","NatWest Group",{"kpi":106,"label":107,"unit":108,"n":78,"nUpTo":20,"kind":79,"value":109,"qualifier":110,"claimant":82,"organization":103,"vendorReported":10},"time-saved-per-task","Time saved per task","minutes",5,"approximately",{"slug":112,"title":113,"shortTitle":114,"definition":115,"status":29,"industries":116,"functions":117,"patterns":119,"audience":67,"autonomy":120,"adoptionStage":45,"evidenceCount":69,"publicEvidenceCount":69,"organizations":121,"bestGrade":73,"headline":124,"lastVerified":83,"indexable":11},"data-quality-monitoring-agent","AI agent for data quality monitoring and observability","Data quality monitoring agent","An AI agent that watches data pipelines and tables continuously, uses machine learning to learn the normal pattern of freshness, volume, schema and distribution for each one, flags anomalies before they reach a dashboard or a downstream model, and traces the lineage back to the change that caused them so an engineer can fix the source, not just the symptom.",[7,61,32],[63,118],"analytics-and-reporting",[65,97,98],"assist",[122,123],"Contentsquare","SeatGeek",{"kpi":125,"label":126,"unit":77,"n":78,"nUpTo":20,"kind":79,"value":127,"qualifier":128,"claimant":129,"organization":123,"vendorReported":11},"productivity-gain","Productivity gain",50,"exact","vendor",{"slug":131,"title":132,"shortTitle":133,"definition":134,"status":29,"industries":135,"functions":136,"patterns":138,"audience":67,"autonomy":100,"adoptionStage":45,"evidenceCount":69,"publicEvidenceCount":69,"organizations":139,"bestGrade":73,"headline":142,"lastVerified":83,"indexable":11},"performance-review-drafting-agent","AI agent for drafting employee performance reviews","Performance review drafting","An assistant that gathers an employee's work history, goals and peer feedback from the systems a manager already uses, and drafts a first version of the performance review for the manager to edit, rewrite or reject, so the manager starts from a grounded summary instead of a blank form and a stack of six months of context to recall from memory.",[7,61],[137],"human-resources",[99,98,40],[140,141],"Case Status","Rho",{"kpi":143,"label":144,"unit":77,"n":78,"nUpTo":20,"kind":79,"value":145,"qualifier":128,"claimant":129,"organization":140,"vendorReported":11},"processing-time-reduction","Cycle time reduction",84,{"slug":147,"title":148,"shortTitle":149,"definition":150,"status":29,"industries":151,"functions":155,"patterns":157,"audience":43,"autonomy":68,"adoptionStage":45,"segment":158,"evidenceCount":159,"publicEvidenceCount":69,"organizations":160,"bestGrade":73,"headline":163,"lastVerified":54,"indexable":11},"collections-and-hardship-agent","AI agent for early collections and hardship support","Collections and hardship agent","A voice and messaging agent that contacts customers in early arrears and answers their inbound calls, takes payments and sets up payment arrangements within preapproved rules, and recognises signs of hardship or vulnerability so those customers go straight to a trained person.",[7,31,90,92,152,153,154],"energy-and-utilities","automotive","professional-services",[156,36],"collections-and-recovery",[42,39,40,97],"lending",3,[161,162],"Day Knight & Associates","SameDay Auto Finance",{"kpi":75,"label":76,"unit":77,"n":69,"nUpTo":20,"kind":79,"value":164,"qualifier":128,"claimant":129,"organization":162,"vendorReported":11},75,{"slug":166,"title":167,"shortTitle":168,"definition":169,"status":29,"industries":170,"functions":173,"patterns":174,"audience":43,"autonomy":68,"adoptionStage":175,"segment":176,"evidenceCount":177,"publicEvidenceCount":178,"organizations":179,"bestGrade":52,"headline":195,"lastVerified":54,"indexable":11},"first-line-contact-centre-agent","AI agent for first line contact centre service","First line contact centre","An AI agent that answers the first line of inbound customer contact on phone, chat and messaging, resolves general and routine questions end to end in the customer's own language, and routes everything complex, sensitive or regulated to the right human team with the context attached.",[7,31,90,92,171,32,172],"travel-and-hospitality","wealth-and-asset-management",[36],[39,42,41,97],"mainstream","front-office",25,18,[180,181,48,182,183,184,185,186,187,188,189,104,190,191,192,193,194],"Air India","Airbnb","Bank of the Philippine Islands","BT Group","Commonwealth Bank of Australia","Ingka Group","JetBlue","Klarna","Lufthansa Group","Mobily","Pegasus Airlines","Telkomsel","Together Credit Union","Vodafone Germany","Vodafone",{"kpi":196,"label":197,"unit":77,"n":198,"nUpTo":20,"kind":199,"value":200,"qualifier":128,"claimant":53,"organization":53,"vendorReported":10},"containment-rate","Containment rate",7,"median",47,{"slug":202,"title":203,"shortTitle":204,"definition":205,"status":29,"industries":206,"functions":207,"patterns":209,"audience":43,"autonomy":68,"adoptionStage":45,"evidenceCount":46,"publicEvidenceCount":46,"organizations":210,"bestGrade":73,"headline":215,"lastVerified":54,"indexable":11},"inbound-lead-qualification-agent","AI agent for inbound lead qualification and meeting booking","Inbound lead qualification","An AI agent that engages inbound prospects the moment they arrive on the website, chat, messaging or the sales phone line, answers their first questions, qualifies them against the organization's criteria, and books a meeting or hands a ready conversation to the right salesperson, with the context written into the CRM.",[7,61,153,31],[37,208],"marketing",[39,42,97,40],[211,212,213,214],"8x8","CarMax","Rocket Mortgage","SUSE",{"kpi":216,"label":217,"unit":77,"n":78,"nUpTo":20,"kind":79,"value":218,"qualifier":128,"claimant":129,"organization":211,"vendorReported":11},"conversion-rate-uplift","Conversion uplift",19,{"slug":220,"title":221,"shortTitle":222,"definition":223,"status":29,"industries":224,"functions":225,"patterns":227,"audience":67,"autonomy":68,"adoptionStage":175,"evidenceCount":228,"publicEvidenceCount":229,"organizations":230,"bestGrade":52,"headline":236,"lastVerified":54,"indexable":11},"it-service-desk-resolution-agent","AI agent for IT service desk resolution","IT service desk resolution","An AI agent in Microsoft Teams, Slack or the intranet that takes the high volume IT support queue, such as password and MFA resets, account unlocks, VPN, device and software requests, and resolves common requests by acting in the identity and IT service management systems, handing the rest to the right resolver group with the context attached.",[7,31,61,32,33],[63,226],"operations",[39,40,41,97],8,6,[231,48,232,233,234,235],"7-Eleven Vietnam","Equinix","IBM","Mercari US","Vituity",{"kpi":237,"label":238,"unit":77,"n":69,"nUpTo":20,"kind":79,"value":239,"qualifier":128,"claimant":129,"organization":234,"vendorReported":11},"employee-adoption","Employee adoption",94,{"slug":241,"title":242,"shortTitle":243,"definition":244,"status":29,"industries":245,"functions":246,"patterns":247,"audience":43,"autonomy":68,"adoptionStage":175,"evidenceCount":109,"publicEvidenceCount":109,"organizations":248,"bestGrade":52,"headline":252,"lastVerified":256,"indexable":11},"order-status-and-returns-agent","AI agent for order status, delivery changes and returns","Order status and returns","An AI agent that answers \"where is my order\", changes delivery details and arranges returns, exchanges and refunds end to end for online and omnichannel shoppers, by reading and writing to the order, carrier and returns systems within the retailer's policy, and hands exceptions such as damaged goods, disputes and upset customers to a person.",[7,32,90],[36,226],[39,40,42,41],[249,49,187,250,251],"BARK","Next","Sun & Ski Sports",{"kpi":253,"label":254,"unit":77,"n":69,"nUpTo":20,"kind":79,"value":255,"qualifier":128,"claimant":129,"organization":249,"vendorReported":11},"customer-satisfaction","Customer satisfaction",98,"2026-09-26",{"slug":258,"title":259,"shortTitle":260,"definition":261,"status":29,"industries":262,"functions":264,"patterns":265,"audience":43,"autonomy":68,"adoptionStage":45,"evidenceCount":109,"publicEvidenceCount":46,"organizations":266,"bestGrade":52,"headline":53,"lastVerified":256,"indexable":11},"outbound-reminder-and-confirmation-agent","AI agent for outbound reminders and confirmations by voice and messaging","Outbound reminders and confirmations","An AI agent that contacts customers about something they already booked or ordered (an appointment, a delivery, a reservation or a service visit) to remind them, confirm attendance and let them cancel or move it in the same conversation, by phone, SMS, WhatsApp or email. It is operational service outreach, not marketing: nothing is sold, and success is measured in kept appointments and reused slots, not in conversion.",[7,33,263],"government",[36,226],[42,39,40,66],[267,268,269,270],"Sheffield Children's NHS Foundation Trust","University Hospitals Coventry and Warwickshire NHS Trust","U.S. Department of Veterans Affairs","WellSpan Health",{"slug":272,"title":273,"shortTitle":274,"definition":275,"status":29,"industries":276,"functions":277,"patterns":278,"audience":67,"autonomy":100,"adoptionStage":45,"evidenceCount":280,"publicEvidenceCount":198,"organizations":281,"bestGrade":73,"headline":53,"lastVerified":54,"indexable":11},"outbound-sales-prospecting-agent","AI agent for outbound sales prospecting and personalized outreach","Outbound sales prospecting","An AI agent that researches target accounts and contacts, drafts personalized outbound outreach (emails, LinkedIn messages and call scripts) from the campaign, the prospect's context and the sales goals, and sequences the follow ups, with a sales development rep approving or sending every message.",[7,61,154],[37,208],[99,40,279,66],"recommendation-and-personalization",9,[282,283,284,285,286,287,288],"A-LIGN","ANS","Dun & Bradstreet","Lumen Technologies","Merge","Oyster","Unifonic",{"slug":290,"title":291,"shortTitle":292,"definition":293,"status":29,"industries":294,"functions":296,"patterns":298,"audience":300,"autonomy":68,"adoptionStage":45,"segment":300,"evidenceCount":69,"publicEvidenceCount":69,"organizations":301,"bestGrade":73,"headline":304,"lastVerified":83,"indexable":11},"travel-and-expense-audit-agent","AI agent for travel and expense report audit","Travel and expense audit","An AI agent that checks every travel and expense report line against policy, receipts and prior submissions instead of a small manual sample, flags duplicates, altered receipts and policy violations with the evidence attached, and auto approves the clean majority so auditors spend their time on the reports that are genuinely risky.",[7,295,61],"pharma-and-life-sciences",[297],"finance-and-accounting",[299,65,97,40],"document-processing","back-office",[302,303],"Databricks","Takeda",{"kpi":305,"label":306,"unit":77,"n":69,"nUpTo":20,"kind":79,"value":307,"qualifier":128,"claimant":129,"organization":302,"vendorReported":11},"automation-rate","Automation rate",72,{"slug":309,"title":310,"shortTitle":311,"definition":312,"status":29,"industries":313,"functions":314,"patterns":316,"audience":43,"autonomy":120,"adoptionStage":45,"segment":318,"evidenceCount":46,"publicEvidenceCount":46,"organizations":319,"bestGrade":52,"headline":324,"lastVerified":54,"indexable":11},"developer-api-integration-assistant","AI assistant for developers integrating a company's APIs","API integration assistant","An AI assistant on a developer portal and in its documentation that answers integration questions, recommends the right endpoints, helps debug connections and generates sample calls, grounded in the API catalogue, reference docs and test material, so clients and partners integrate faster with fewer support tickets.",[7,31,90,61],[63,36,315],"onboarding-and-kyc",[41,39,317],"code-generation","specialized-businesses",[320,321,322,323],"CircleCI","Mapbox","monday.com","U.S. Bank",{"kpi":325,"label":326,"unit":77,"n":78,"nUpTo":20,"kind":79,"value":17,"qualifier":128,"claimant":82,"organization":321,"vendorReported":10},"contact-deflection","Contact deflection",{"slug":328,"title":329,"shortTitle":330,"definition":331,"status":29,"industries":332,"functions":333,"patterns":335,"audience":67,"autonomy":68,"adoptionStage":45,"evidenceCount":46,"publicEvidenceCount":159,"organizations":336,"bestGrade":52,"headline":53,"lastVerified":54,"indexable":11},"employee-onboarding-assistant","AI assistant for employee onboarding","Employee onboarding assistant","An assistant that guides each new employee from signed contract through the first months: it answers first week questions in plain language, tracks the personal onboarding checklist, triggers the paperwork, equipment, access and training steps in the systems that own them, and keeps the manager and HR informed of what is still open.",[7,263,154,33],[137,334],"knowledge-management",[39,41,40],[337,338,339],"American Addiction Centers","KPMG","U.S. Department of Agriculture",{"slug":341,"title":342,"shortTitle":343,"definition":344,"status":29,"industries":345,"functions":346,"patterns":347,"audience":67,"autonomy":68,"adoptionStage":45,"evidenceCount":109,"publicEvidenceCount":46,"organizations":348,"bestGrade":52,"headline":350,"lastVerified":54,"indexable":11},"hr-and-policy-assistant","AI assistant for HR and policy questions","HR and policy assistant","An employee self service assistant that answers questions on leave, pay and tax forms, benefits, expenses, travel and conduct policies from the organization's own HR documents, personalized to the employee's country and role, and starts simple HR transactions such as leave requests or employment letters in the HR system.",[7,31,61,33],[137,334],[41,39,40],[48,233,349,235],"Turing",{"kpi":237,"label":238,"unit":77,"n":69,"nUpTo":20,"kind":79,"value":351,"qualifier":128,"claimant":82,"organization":233,"vendorReported":10},99,{"slug":353,"title":354,"shortTitle":355,"definition":356,"status":29,"industries":357,"functions":359,"patterns":362,"audience":67,"autonomy":100,"adoptionStage":45,"evidenceCount":229,"publicEvidenceCount":109,"organizations":363,"bestGrade":52,"headline":53,"lastVerified":54,"indexable":11},"procurement-contract-review","AI assistant for procurement and supplier contract review","Procurement and contract review","An assistant for procurement and vendor management that reads supplier contracts and proposals, extracts the key terms, flags deviations from the organization's standard positions, drafts requests for proposal and evaluation matrices, and prepares negotiation positions, with a procurement or legal owner approving every conclusion.",[7,31,263,32,358],"manufacturing",[360,361,297],"procurement","legal",[299,41,99,40],[364,365,366,367],"General Services Administration","Administration for Children and Families","Internal Revenue Service","Walmart",{"slug":369,"title":370,"shortTitle":371,"definition":372,"status":29,"industries":373,"functions":375,"patterns":377,"audience":67,"autonomy":120,"adoptionStage":45,"segment":318,"evidenceCount":109,"publicEvidenceCount":109,"organizations":378,"bestGrade":52,"headline":383,"lastVerified":54,"indexable":11},"treasury-cash-flow-forecasting","AI cash flow forecasting for corporate treasury","Treasury cash forecasting","Machine learning and conversational analytics, offered by some banks inside their cash management platforms, that categorise a company's cash flows, forecast positions across accounts and currencies, and answer treasurers' questions in plain language, so the treasury team decides on funding and idle balances with better information and less spreadsheet work.",[31,7,374,32,358],"logistics-and-transportation",[376,297,118],"treasury",[66,97,39,40],[379,48,380,381,382],"Amtrak","Domino's Pizza","JPMorgan Chase","Prysmian",{"kpi":125,"label":126,"unit":77,"n":69,"nUpTo":78,"kind":79,"value":384,"qualifier":110,"claimant":82,"organization":381,"vendorReported":10},90,{"slug":386,"title":387,"shortTitle":388,"definition":389,"status":29,"industries":390,"functions":392,"patterns":393,"audience":67,"autonomy":100,"adoptionStage":175,"evidenceCount":229,"publicEvidenceCount":229,"organizations":394,"bestGrade":52,"headline":400,"lastVerified":54,"indexable":11},"developer-coding-assistant","AI coding assistant for software developers","Developer coding assistant","An AI assistant in the developer's IDE and code review flow that completes and generates code, explains unfamiliar modules, drafts unit tests and reviews pull requests for common defects, while generated code goes through the same review, testing and change controls as any other code.",[7,31,391,61,154],"capital-markets",[63],[317],[395,396,48,397,398,399],"Accenture","ANZ","Citi","CME Group","Meta",{"kpi":125,"label":126,"unit":77,"n":159,"nUpTo":20,"kind":199,"value":401,"qualifier":128,"claimant":53,"organization":53,"vendorReported":10},20,{"slug":403,"title":404,"shortTitle":405,"definition":406,"status":29,"industries":407,"functions":408,"patterns":409,"audience":67,"autonomy":100,"adoptionStage":45,"evidenceCount":109,"publicEvidenceCount":159,"organizations":411,"bestGrade":52,"headline":413,"lastVerified":54,"indexable":11},"marketing-content-compliance-copilot","AI copilot for marketing content with compliance pre review","Marketing content and compliance","A copilot that drafts campaign copy, product explainers and social posts on brand and in the customer's language from approved product facts, then runs a first pass compliance check against advertising rules and required disclosures, flagging unsupported claims and missing warnings before a human in marketing compliance approves publication.",[7,31,91,90,172,295],[208,95,361],[99,41,97,410],"translation",[412,381,187],"Ally Financial",{"kpi":125,"label":126,"unit":77,"n":78,"nUpTo":20,"kind":79,"value":414,"qualifier":128,"claimant":82,"organization":412,"vendorReported":10},34,{"slug":416,"title":417,"shortTitle":418,"definition":419,"status":29,"industries":420,"functions":421,"patterns":422,"audience":300,"autonomy":68,"adoptionStage":175,"evidenceCount":198,"publicEvidenceCount":109,"organizations":424,"bestGrade":52,"headline":430,"lastVerified":54,"indexable":11},"intelligent-document-processing","AI document intelligence for unstructured forms and documents","Intelligent document processing","AI that takes documents in any format, such as scanned forms, PDFs, photos, emails and handwritten notes, splits and classifies them, extracts the required fields with a confidence score, validates them against business rules and source systems, and sends only the uncertain cases to a person before the data enters the downstream process.",[7,263,153,358],[226,94,297],[299,423,97],"computer-vision",[425,426,427,428,429],"Ancine","Pupuk Indonesia","U.S. Immigration and Customs Enforcement","U.S. Citizenship and Immigration Services","Volvo Group",{"kpi":431,"label":432,"unit":77,"n":78,"nUpTo":20,"kind":79,"value":384,"qualifier":81,"claimant":129,"organization":425,"vendorReported":11},"accuracy","Accuracy",{"slug":434,"title":435,"shortTitle":436,"definition":437,"status":29,"industries":438,"functions":439,"patterns":440,"audience":67,"autonomy":120,"adoptionStage":175,"evidenceCount":46,"publicEvidenceCount":46,"organizations":441,"bestGrade":52,"headline":53,"lastVerified":54,"indexable":11},"enterprise-knowledge-search","AI enterprise knowledge search for employees","Enterprise knowledge search","An assistant that lets any employee ask a question in plain language and get a synthesized answer from the organization's own policies, procedures, product manuals and research, with citations to the source documents and only from documents the employee is allowed to see.",[7,31,172,91,263,154],[334,226,36],[41,39,98],[48,442,443,444],"Morgan Stanley","SIGNAL IDUNA","Wells Fargo",{"slug":446,"title":447,"shortTitle":448,"definition":449,"status":29,"industries":450,"functions":451,"patterns":454,"audience":300,"autonomy":68,"adoptionStage":45,"segment":176,"evidenceCount":229,"publicEvidenceCount":229,"organizations":455,"bestGrade":52,"headline":462,"lastVerified":256,"indexable":11},"application-and-identity-fraud-detection","AI for application and identity fraud detection","Application and identity fraud","AI that checks incoming account and loan applications for forged or AI generated documents, synthetic and stolen identities, and coordinated application rings, by analysing documents, device and application data across the whole queue and cross checking against bureau and official sources.",[31,90,7,263,92],[452,315,453],"fraud-prevention","lending-and-credit",[299,65,423,66],[456,457,458,459,460,461],"BCU","Close Brothers Motor Finance","CNG Holdings","Department for Work and Pensions","Payoneer","Telstra",{"kpi":463,"label":464,"unit":465,"n":78,"nUpTo":20,"kind":79,"value":466,"qualifier":128,"claimant":82,"organization":459,"vendorReported":10},"detection-rate-improvement","Detection improvement","multiplier",2.5,{"slug":468,"title":469,"shortTitle":470,"definition":471,"status":29,"industries":472,"functions":473,"patterns":474,"audience":300,"autonomy":44,"adoptionStage":45,"segment":475,"evidenceCount":69,"publicEvidenceCount":69,"organizations":476,"bestGrade":73,"headline":479,"lastVerified":83,"indexable":11},"building-energy-optimization","AI for building HVAC and energy optimization","Building energy optimization","AI that continuously predicts a building's heating, cooling and ventilation needs and adjusts setpoints, equipment sequencing and start times in real time through the existing building management system, instead of following fixed schedules, so the building uses less energy without a person retuning it by hand.",[34,7],[226],[66],"hvac-optimization",[477,478],"Cammeby's International","Loyola University Chicago",{"kpi":480,"label":481,"unit":77,"n":69,"nUpTo":20,"kind":79,"value":482,"qualifier":128,"claimant":129,"organization":477,"vendorReported":11},"energy-savings","Energy savings",15.8,{"slug":484,"title":485,"shortTitle":486,"definition":487,"status":29,"industries":488,"functions":489,"patterns":490,"audience":300,"autonomy":68,"adoptionStage":45,"segment":300,"evidenceCount":69,"publicEvidenceCount":69,"organizations":491,"bestGrade":73,"headline":494,"lastVerified":83,"indexable":11},"cash-application-and-remittance-matching","AI for cash application and remittance matching","Cash application and remittance matching","AI that reads remittance advices in many formats, matches incoming customer payments to open receivable invoices, proposes deduction and short pay reason codes from prior resolutions, and routes only the genuine exceptions to a cash application analyst, so the accounts receivable sub ledger clears itself for the clean majority of payments.",[7,358,32,33,374],[297],[299,40,65,97],[492,493],"Keurig Dr Pepper","ResMed",{"kpi":305,"label":306,"unit":77,"n":69,"nUpTo":20,"kind":79,"value":255,"qualifier":128,"claimant":129,"organization":492,"vendorReported":11},{"slug":496,"title":497,"shortTitle":498,"definition":499,"status":29,"industries":500,"functions":501,"patterns":502,"audience":300,"autonomy":100,"adoptionStage":503,"segment":504,"evidenceCount":159,"publicEvidenceCount":159,"organizations":505,"bestGrade":52,"headline":53,"lastVerified":54,"indexable":11},"complaints-root-cause-analysis","AI for complaints root cause and systemic issue analysis","Complaints root cause analysis","AI that reads the free text of complaints across all channels, clusters them into themes, separates systemic causes from one off events, links each theme to the product, process or control behind it and routes the insight to the owner who can fix it, with a human validating every root cause and every remediation.",[7,31,91,90,92,263],[95,36,118],[97,98,40,41],"emerging","second-line",[506,507,508],"Centers for Medicare and Medicaid Services","Board of Governors of the Federal Reserve System","Federal Trade Commission",{"slug":510,"title":511,"shortTitle":512,"definition":513,"status":29,"industries":514,"functions":515,"patterns":517,"audience":300,"autonomy":68,"adoptionStage":503,"segment":504,"evidenceCount":159,"publicEvidenceCount":159,"organizations":518,"bestGrade":52,"headline":53,"lastVerified":54,"indexable":11},"continuous-controls-testing","AI for continuous controls testing and control self assessment","Continuous controls testing","AI that moves control testing from periodic samples to continuous, full population assurance: it collects evidence from source systems, maps each artefact to the control it supports, tests every transaction or record against the control's rule, flags exceptions for a human to judge and prepares the risk and control self assessment from incident and loss data for the business to review.",[7,31,91,391,263],[516,95,226],"risk-management",[40,299,65,97],[519,520,521],"Federal Deposit Insurance Corporation","U.S. Department of the Interior","Pension Benefit Guaranty Corporation",{"slug":523,"title":524,"shortTitle":525,"definition":526,"status":29,"industries":527,"functions":528,"patterns":529,"audience":67,"autonomy":100,"adoptionStage":45,"evidenceCount":109,"publicEvidenceCount":109,"organizations":530,"bestGrade":52,"headline":535,"lastVerified":54,"indexable":11},"training-content-generation","AI for creating employee training and eLearning content","Training content creation","Generative AI that helps learning and development teams turn source material such as procedures, product documentation and policies into training: course outlines, lesson text, quizzes, narration, avatar videos and translations, which instructional designers and subject matter experts review before publishing.",[7,263,61,358],[137,334],[99,410,98],[531,366,532,533,534],"Carlsberg Group","U.S. Marshals Service","Veterans Benefits Administration","Zoom",{"kpi":143,"label":144,"unit":77,"n":78,"nUpTo":20,"kind":79,"value":384,"qualifier":128,"claimant":129,"organization":534,"vendorReported":11},{"slug":537,"title":538,"shortTitle":539,"definition":540,"status":29,"industries":541,"functions":542,"patterns":543,"audience":300,"autonomy":68,"adoptionStage":45,"evidenceCount":159,"publicEvidenceCount":159,"organizations":544,"bestGrade":52,"headline":548,"lastVerified":54,"indexable":11},"customs-classification-and-declaration","AI for customs classification and declaration preparation","Customs classification and declarations","AI that reads what is being shipped (the commercial invoice, the product data and sometimes a photo), proposes the tariff classification code with its reasoning and a confidence score, drafts the customs declaration with value, origin and parties, and sends only uncertain or high risk entries to a licensed customs specialist before filing.",[374,32,7],[226,95],[97,299,40,423],[545,546,547],"DHL Express","United Parcel Service","ZLS Zoll und Logistikservice GmbH",{"kpi":305,"label":306,"unit":77,"n":78,"nUpTo":20,"kind":79,"value":384,"qualifier":128,"claimant":82,"organization":546,"vendorReported":10},{"slug":550,"title":551,"shortTitle":552,"definition":553,"status":29,"industries":554,"functions":555,"patterns":557,"audience":67,"autonomy":100,"adoptionStage":45,"segment":300,"evidenceCount":109,"publicEvidenceCount":109,"organizations":558,"bestGrade":52,"headline":563,"lastVerified":256,"indexable":11},"outbound-notice-drafting","AI for drafting customer letters and outbound notices","Outbound notice drafting","AI that drafts the letters and notices operations must send at scale, such as arrears notices, decline letters, complaint responses, servicing confirmations and product change notices, from case data and approved templates and clauses, in the customer's language, for a person to approve where the notice is regulated.",[7,31,91,263,33,172],[226,36,156,95,556],"claims",[99,41,410],[559,560,561,562],"Acentra Health","Hiscox","Health Resources and Services Administration","SS&C Technologies",{"kpi":143,"label":144,"unit":77,"n":78,"nUpTo":20,"kind":79,"value":177,"qualifier":128,"claimant":129,"organization":564,"vendorReported":11},"SS&C GIDS and RS",{"slug":566,"title":567,"shortTitle":568,"definition":569,"status":29,"industries":570,"functions":571,"patterns":572,"audience":67,"autonomy":100,"adoptionStage":175,"evidenceCount":46,"publicEvidenceCount":46,"organizations":573,"bestGrade":52,"headline":577,"lastVerified":54,"indexable":11},"ediscovery-and-disclosure-document-review","AI for eDiscovery and disclosure document review","eDiscovery document review","AI that sorts, prioritises and codes large collections of emails, chats and files for relevance, issues and legal privilege in litigation, investigations and regulatory requests, so that lawyers review the documents most likely to matter and can show the court how the rest were handled.",[7,154,263],[361,94],[97,299,98],[574,508,575,576],"U.S. Department of Justice","Purpose Legal","Serious Fraud Office",{"kpi":143,"label":144,"unit":77,"n":78,"nUpTo":20,"kind":79,"value":578,"qualifier":128,"claimant":129,"organization":575,"vendorReported":11},85,{"slug":580,"title":581,"shortTitle":582,"definition":583,"status":29,"industries":584,"functions":585,"patterns":587,"audience":300,"autonomy":100,"adoptionStage":503,"segment":300,"evidenceCount":78,"publicEvidenceCount":78,"organizations":588,"bestGrade":52,"headline":53,"lastVerified":83,"indexable":11},"fee-and-interest-leakage-detection","AI for fee and interest leakage detection","Fee and interest leakage","An independent verification layer that recomputes what each fee, FX margin, spread and interest charge should have been under the contract and pricing tables, compares it with what was actually billed, and surfaces overcharges and undercharges account by account for correction, customer remediation and revenue recovery.",[31,90,7],[297,586,95,226],"product-and-pricing",[65,40,41],[589],"State Bank of India",{"slug":591,"title":592,"shortTitle":593,"definition":594,"status":29,"industries":595,"functions":596,"patterns":597,"audience":300,"autonomy":68,"adoptionStage":175,"segment":300,"evidenceCount":229,"publicEvidenceCount":229,"organizations":598,"bestGrade":52,"headline":604,"lastVerified":54,"indexable":11},"correspondence-triage-and-routing","AI for inbound correspondence triage and routing","Correspondence triage and routing","AI that sorts inbound correspondence before anyone answers it: it takes every inbound letter, email, upload and secure message into one intake, identifies what it is, extracts the key fields, links it to the right customer and account, sets priority and routes it to the right team or workflow, replacing the manual sorting desk.",[7,31,91,263],[226,36,94],[97,299,98],[599,600,601,602,603,269],"Ecclesia Group","Encova Insurance","Loadsure","The Master Trust Bank of Japan","Travelers",{"kpi":431,"label":432,"unit":77,"n":78,"nUpTo":20,"kind":79,"value":605,"qualifier":128,"claimant":129,"organization":603,"vendorReported":11},91,{"slug":607,"title":608,"shortTitle":609,"definition":610,"status":29,"industries":611,"functions":612,"patterns":613,"audience":67,"autonomy":100,"adoptionStage":45,"evidenceCount":229,"publicEvidenceCount":109,"organizations":614,"bestGrade":52,"headline":619,"lastVerified":54,"indexable":11},"aiops-incident-triage","AI for IT incident triage and root cause analysis (AIOps)","AIOps incident triage","AI that turns a flood of monitoring alerts into one probable incident, routes it to the right team, proposes likely root causes and remediation from runbooks and past incidents, and drafts the stakeholder updates and the post incident review, while an engineer authorizes every change.",[7,31,61,92,90],[63,226,516],[65,97,98,41,40],[615,399,616,617,618],"Google","Microsoft","Mizuho Financial Group","TD Bank",{"kpi":431,"label":432,"unit":77,"n":159,"nUpTo":20,"kind":199,"value":384,"qualifier":128,"claimant":53,"organization":53,"vendorReported":10},{"slug":621,"title":622,"shortTitle":623,"definition":624,"status":29,"industries":625,"functions":626,"patterns":627,"audience":300,"autonomy":68,"adoptionStage":45,"segment":300,"evidenceCount":46,"publicEvidenceCount":46,"organizations":628,"bestGrade":52,"headline":53,"lastVerified":54,"indexable":11},"ledger-and-payment-reconciliation","AI for ledger and payment reconciliation","Ledger and payment reconciliation","AI that matches entries across nostro and vostro statements, card and scheme settlement files, the general ledger and suspense accounts, proposes matches and clearing journals, and routes only the genuine breaks to an operator with a plain language explanation.",[31,90,391,7,172,263],[297,226],[40,65,299],[629,630,631,632],"Comrade Trustee Services","Ginnie Mae","National Bank of Greece (Cyprus)","World Food Programme",{"slug":634,"title":635,"shortTitle":636,"definition":637,"status":29,"industries":638,"functions":639,"patterns":640,"audience":67,"autonomy":100,"adoptionStage":45,"evidenceCount":229,"publicEvidenceCount":109,"organizations":641,"bestGrade":52,"headline":644,"lastVerified":54,"indexable":11},"legacy-code-modernization","AI for legacy code modernization","Legacy code modernization","AI that reads legacy code such as COBOL, PL/I or old Java, explains what each program does, maps its data flows and dependencies, drafts the equivalent modern code or specification, and generates the regression tests needed to prove the new system behaves like the old one.",[7,31,391,153,61],[63],[317,98,40],[181,642,615,442,643],"Amazon","Toyota Motor Europe",{"kpi":143,"label":144,"unit":77,"n":78,"nUpTo":20,"kind":79,"value":127,"qualifier":110,"claimant":82,"organization":615,"vendorReported":10},{"slug":646,"title":647,"shortTitle":648,"definition":649,"status":29,"industries":650,"functions":651,"patterns":652,"audience":67,"autonomy":100,"adoptionStage":503,"segment":504,"evidenceCount":159,"publicEvidenceCount":159,"organizations":653,"bestGrade":52,"headline":53,"lastVerified":256,"indexable":11},"policy-drafting-and-gap-analysis","AI for policy drafting and policy gap analysis","Policy drafting and gaps","An assistant that takes a new or changed obligation, finds every internal policy, standard and procedure it touches, flags clauses that now conflict or are silent, and drafts the updated wording in house style as a redline for the policy owner to approve.",[7,31,91,391,263],[95,361,334],[41,99,299,98],[519,365,561],{"slug":655,"title":656,"shortTitle":657,"definition":658,"status":29,"industries":659,"functions":660,"patterns":661,"audience":43,"autonomy":100,"adoptionStage":45,"evidenceCount":109,"publicEvidenceCount":109,"organizations":662,"bestGrade":52,"headline":667,"lastVerified":54,"indexable":11},"recruitment-screening-and-interview-scheduling","AI for recruitment screening and interview scheduling","Recruitment screening and scheduling","AI that answers candidates' questions, collects applications in conversation, schedules interviews and, where the organization chooses, assesses applications against the job requirements for a recruiter, who makes every selection decision. In the EU, the screening part is a high risk AI system under Annex III point 4 of the AI Act.",[7,263,171,154],[137],[39,97,66,40],[663,664,427,665,666],"Chipotle Mexican Grill","Gojob","Mastercard","Trace3",{"kpi":143,"label":144,"unit":77,"n":78,"nUpTo":20,"kind":79,"value":384,"qualifier":110,"claimant":82,"organization":665,"vendorReported":10},{"slug":669,"title":670,"shortTitle":671,"definition":672,"status":29,"industries":673,"functions":674,"patterns":675,"audience":67,"autonomy":100,"adoptionStage":45,"evidenceCount":46,"publicEvidenceCount":46,"organizations":676,"bestGrade":73,"headline":680,"lastVerified":54,"indexable":11},"rfp-and-proposal-response-drafting","AI for RFP, tender and sales proposal response drafting","RFP and proposal drafting","AI that helps sales and bid teams answer requests for proposal, tenders, security questionnaires and sales proposals: it breaks the request into questions and requirements, retrieves approved answers and past proposals, drafts the response and a compliance matrix, and routes open points to subject matter experts, with a proposal manager reviewing everything before submission.",[7,154,61],[37,334],[99,41,299],[677,678,616,679],"GroupeActive","Industrialized Construction Group","Verdantas",{"kpi":143,"label":144,"unit":77,"n":78,"nUpTo":20,"kind":79,"value":681,"qualifier":128,"claimant":129,"organization":678,"vendorReported":11},80,{"slug":683,"title":684,"shortTitle":685,"definition":686,"status":29,"industries":687,"functions":688,"patterns":690,"audience":67,"autonomy":68,"adoptionStage":45,"evidenceCount":198,"publicEvidenceCount":198,"organizations":691,"bestGrade":52,"headline":698,"lastVerified":54,"indexable":11},"security-alert-triage-and-investigation","AI for security alert triage and investigation in the SOC","Security alert triage","An AI agent in the security operations centre that picks up each new alert or user reported phishing email, gathers the evidence from the SIEM, endpoint, identity and threat intelligence tools, gives a verdict with its reasoning and a draft incident summary, and closes clear false positives while an analyst approves every containment action.",[7,33,61,263,154],[689,63],"security-operations",[40,97,98,41],[692,693,694,695,696,697,427],"Avanade","Federal Housing Finance Agency","Human Managed","SEP2","St. Luke's University Health Network","TÜV SÜD",{"kpi":125,"label":126,"unit":77,"n":159,"nUpTo":20,"kind":199,"value":699,"qualifier":128,"claimant":53,"organization":53,"vendorReported":10},60,{"slug":701,"title":702,"shortTitle":703,"definition":704,"status":29,"industries":705,"functions":706,"patterns":707,"audience":67,"autonomy":100,"adoptionStage":45,"evidenceCount":46,"publicEvidenceCount":46,"organizations":708,"bestGrade":52,"headline":53,"lastVerified":54,"indexable":11},"software-vulnerability-remediation","AI for software vulnerability triage and remediation","Vulnerability remediation","AI that takes security findings from scanners, fuzzers and bug reports, filters out duplicates and false positives, reproduces and ranks the real ones, and drafts a code fix with a test for each, which a developer reviews and merges through the normal change process.",[7,61,33],[689,63],[317,40,97],[615,709,710],"Labelbox","PatientPoint",{"slug":712,"title":713,"shortTitle":714,"definition":715,"status":29,"industries":716,"functions":717,"patterns":718,"audience":300,"autonomy":68,"adoptionStage":175,"segment":300,"evidenceCount":109,"publicEvidenceCount":46,"organizations":719,"bestGrade":52,"headline":722,"lastVerified":54,"indexable":11},"supplier-invoice-processing","AI for supplier invoice processing in accounts payable","Supplier invoice processing","AI that captures supplier invoices from any format, extracts header and line data, matches them to purchase orders and goods receipts, proposes tax and cost centre coding, flags duplicates and suspected fraud, and routes them for approval and posting, leaving only exceptions to accounts payable staff.",[7,31,263,32,152],[297,360],[299,40,65,97],[519,720,427,721],"Kingfisher","Veolia",{"kpi":125,"label":126,"unit":77,"n":78,"nUpTo":78,"kind":79,"value":681,"qualifier":128,"claimant":82,"organization":720,"vendorReported":10},{"slug":724,"title":725,"shortTitle":726,"definition":727,"status":29,"industries":728,"functions":729,"patterns":730,"audience":67,"autonomy":100,"adoptionStage":503,"evidenceCount":46,"publicEvidenceCount":46,"organizations":731,"bestGrade":52,"headline":53,"lastVerified":54,"indexable":11},"support-knowledge-article-generation","AI for support knowledge article generation and maintenance","Knowledge article generation","AI that drafts knowledge base articles from resolved tickets, cases and conversations, detects questions the knowledge base does not answer and articles that are outdated or contradict each other, and proposes new or revised articles for a knowledge owner to review and publish.",[7,263,153],[334,36,63],[99,98,97],[732,366,733,734],"Centers for Disease Control and Prevention","U.S. National Science Foundation","Rivian",{"slug":736,"title":737,"shortTitle":738,"definition":739,"status":29,"industries":740,"functions":741,"patterns":742,"audience":300,"autonomy":68,"adoptionStage":45,"evidenceCount":228,"publicEvidenceCount":198,"organizations":744,"bestGrade":52,"headline":750,"lastVerified":256,"indexable":11},"synthetic-test-data-generation","AI for synthetic test data generation","Synthetic test data generation","AI that generates realistic synthetic datasets, such as customers, transactions, documents and conversations, which keep the structure and statistical properties of production data without containing real personal data, so teams can test software, train and validate models and run demos safely.",[7,31,33,91],[63,118],[743,99],"synthetic-data-generation",[745,746,366,381,747,748,749],"Boomi","Financial Conduct Authority","Kin Insurance","Merkur Versicherung AG","Patterson Dental",{"kpi":143,"label":144,"unit":77,"n":78,"nUpTo":20,"kind":79,"value":164,"qualifier":128,"claimant":129,"organization":749,"vendorReported":11},{"slug":752,"title":753,"shortTitle":754,"definition":755,"status":29,"industries":756,"functions":757,"patterns":758,"audience":67,"autonomy":100,"adoptionStage":45,"segment":504,"evidenceCount":46,"publicEvidenceCount":46,"organizations":759,"bestGrade":52,"headline":53,"lastVerified":54,"indexable":11},"vendor-due-diligence","AI for third party and vendor risk due diligence","Vendor due diligence","AI that reviews a vendor's security questionnaires, SOC and assurance reports, contracts and model documentation against the organization's control requirements, researches the vendor's ownership, sanctions, financial health and adverse media, drafts the risk assessment for a human to approve and keeps the register of material service providers current with ongoing monitoring.",[7,31,91,263,90],[360,516,95],[299,41,40,98],[574,366,339,760],"U.S. Trade and Development Agency",{"slug":762,"title":763,"shortTitle":764,"definition":765,"status":29,"industries":766,"functions":767,"patterns":768,"audience":300,"autonomy":100,"adoptionStage":175,"evidenceCount":109,"publicEvidenceCount":109,"organizations":770,"bestGrade":52,"headline":776,"lastVerified":54,"indexable":11},"customer-feedback-analysis","AI for voice of the customer and feedback analysis","Customer feedback analysis","AI that reads every piece of free text customer feedback, such as survey verbatims, NPS comments, reviews, social posts, chat and call transcripts, and turns it into themes, sentiment, drivers and suggested actions that a named owner can act on, so the organization hears all of its customers instead of a sample.",[7,32,263,358],[36,208,118],[97,98,769],"speech-analytics",[771,772,773,774,775],"U.S. Department of Housing and Urban Development","Majid Al Futtaim Retail","Mattel","SBF Group","U.S. Social Security Administration",{"kpi":431,"label":432,"unit":77,"n":78,"nUpTo":20,"kind":79,"value":145,"qualifier":128,"claimant":129,"organization":774,"vendorReported":11},{"slug":778,"title":779,"shortTitle":780,"definition":781,"status":29,"industries":782,"functions":783,"patterns":784,"audience":67,"autonomy":120,"adoptionStage":45,"evidenceCount":46,"publicEvidenceCount":46,"organizations":785,"bestGrade":52,"headline":53,"lastVerified":54,"indexable":11},"internal-talent-marketplace-matching","AI internal talent marketplace for matching employees to projects, roles and mentors","Internal talent marketplace","An internal platform that uses AI to infer employees' skills and interests and recommend short term projects, open roles, mentors and learning to them, while showing managers which employees fit an opportunity, so that work is staffed from inside before hiring or contracting externally.",[7,358,90,263],[137],[279,66],[786,665,787,788],"Federal Bureau of Prisons","Schneider Electric","Unilever",{"slug":790,"title":791,"shortTitle":792,"definition":793,"status":29,"industries":794,"functions":795,"patterns":796,"audience":67,"autonomy":100,"adoptionStage":45,"evidenceCount":46,"publicEvidenceCount":46,"organizations":797,"bestGrade":52,"headline":801,"lastVerified":54,"indexable":11},"legal-research-and-drafting-assistant","AI legal research and drafting assistant for lawyers","Legal research and drafting","A generative AI assistant for lawyers in firms, legal departments and public bodies that finds and summarises case law, legislation and internal know how, answers legal questions with citations and drafts first versions of memos, briefings, letters and filings, which a lawyer verifies and signs off.",[154,7,263],[361,334],[41,99,98,299],[798,799,574,800],"A&O Shearman","Ashurst Perkins Coie","U.S. Securities and Exchange Commission",{"kpi":125,"label":126,"unit":77,"n":78,"nUpTo":20,"kind":79,"value":802,"qualifier":110,"claimant":82,"organization":799,"vendorReported":10},45,{"slug":804,"title":805,"shortTitle":806,"definition":807,"status":29,"industries":808,"functions":809,"patterns":810,"audience":67,"autonomy":68,"adoptionStage":45,"evidenceCount":159,"publicEvidenceCount":159,"organizations":811,"bestGrade":73,"headline":815,"lastVerified":54,"indexable":11},"marketing-and-product-content-localization","AI localization of marketing, product and web content","Content localization","AI that translates and adapts an organization's commercial content, such as campaigns, emails, product pages, help content and websites, for each market and language, using the brand's glossary, style guide and past approved translations, and routes the output to human linguists and local marketers for review in proportion to how visible and risky the content is.",[7,32,154,358],[208],[410,99],[812,813,814],"Bosch Digital","Lionbridge","Swarovski",{"kpi":143,"label":144,"unit":465,"n":78,"nUpTo":20,"kind":79,"value":816,"qualifier":128,"claimant":129,"organization":814,"vendorReported":11},10,{"slug":818,"title":819,"shortTitle":820,"definition":821,"status":29,"industries":822,"functions":824,"patterns":825,"audience":300,"autonomy":68,"adoptionStage":175,"evidenceCount":228,"publicEvidenceCount":198,"organizations":826,"bestGrade":52,"headline":831,"lastVerified":54,"indexable":11},"personalized-marketing-at-scale","AI marketing personalization at scale","Marketing personalization at scale","AI that runs marketing campaigns at the level of the individual: it decides for each customer which product, offer, message or content to show next across email, app, web and paid media, and generates the matching copy and creative variants within brand and compliance rules. It is the marketing team's engine across many campaigns and channels, not an agent that converses with the customer.",[7,171,823,32,31],"media-and-entertainment",[208,37],[279,66,99],[642,827,184,828,829,814,830],"Catchtable","Radisson Hotel Group","Square Enix","Virgin Voyages",{"kpi":216,"label":217,"unit":77,"n":78,"nUpTo":20,"kind":79,"value":17,"qualifier":128,"claimant":129,"organization":827,"vendorReported":11},{"slug":833,"title":834,"shortTitle":835,"definition":836,"status":29,"industries":837,"functions":838,"patterns":839,"audience":67,"autonomy":100,"adoptionStage":175,"evidenceCount":109,"publicEvidenceCount":109,"organizations":840,"bestGrade":52,"headline":53,"lastVerified":54,"indexable":11},"meeting-summarization-and-action-items","AI meeting summarization and action items","Meeting summaries and action items","AI that summarizes internal and operational meetings, such as team, project, board and case meetings: it transcribes an online or in person meeting with the participants' knowledge and produces a summary, decisions and action items with owners and dates for the organizer to check and share. It is the general purpose tool; client advice meetings and sales calls, which feed a regulated record or a sales pipeline, have their own pages.",[7,263,61,154],[334,226],[98,769],[841,842,843,666,844],"U.S. Department of Labor","Ministry of Justice","Softcat","Government Digital Service",{"slug":846,"title":847,"shortTitle":848,"definition":849,"status":29,"industries":850,"functions":851,"patterns":852,"audience":300,"autonomy":68,"adoptionStage":175,"evidenceCount":46,"publicEvidenceCount":46,"organizations":853,"bestGrade":52,"headline":856,"lastVerified":54,"indexable":11},"product-content-and-catalog-enrichment","AI product content and catalog enrichment for online retail","Product content and catalog enrichment","AI that writes and repairs product content at catalog scale: it drafts titles, descriptions and image alt text, and extracts missing attributes such as color, size and material from supplier text and product images, then checks its own output before the content is published to the store and to search engines. A human owns the rules, the quality thresholds and the exceptions.",[32,7],[208,226],[99,423,97],[642,854,855,367],"eBay","Etsy",{"kpi":857,"label":858,"unit":77,"n":78,"nUpTo":20,"kind":79,"value":80,"qualifier":128,"claimant":82,"organization":642,"vendorReported":10},"quality-score-uplift","Quality score uplift",{"slug":860,"title":861,"shortTitle":862,"definition":863,"status":29,"industries":864,"functions":865,"patterns":866,"audience":300,"autonomy":68,"adoptionStage":45,"evidenceCount":109,"publicEvidenceCount":109,"organizations":867,"bestGrade":73,"headline":873,"lastVerified":54,"indexable":11},"call-quality-and-compliance-monitoring","AI quality and compliance monitoring of every customer interaction","Call quality and compliance","Automated quality assurance that transcribes and scores every customer interaction, voice and chat, against the organization's own rubric, checking required disclosures and script adherence, flagging conduct and mis selling risk, and surfacing coaching opportunities, instead of the small sample a human QA team can review.",[7,31,91,152,92,32],[36,95,226],[769,97,98],[868,869,870,871,872],"British Gas","Central Bank","DoorDash","Oportun","VitalityHealth",{"kpi":857,"label":858,"unit":77,"n":78,"nUpTo":20,"kind":79,"value":816,"qualifier":110,"claimant":129,"organization":868,"vendorReported":11},{"slug":875,"title":876,"shortTitle":877,"definition":878,"status":29,"industries":879,"functions":880,"patterns":881,"audience":67,"autonomy":100,"adoptionStage":45,"evidenceCount":159,"publicEvidenceCount":159,"organizations":882,"bestGrade":73,"headline":886,"lastVerified":54,"indexable":11},"sales-quote-and-estimate-generation","AI quote and estimate generation from customer requirements","Quote and estimate generation","AI that turns what a customer sends, such as a product list, a drawing, a roof photo or a request for quotation, into a draft quote: it reads the input, matches items to the catalog, calculates quantities and applies the organization's price rules, and hands the draft to a seller or estimator who checks and sends it.",[7,358,152,32],[37,586],[299,40,423],[883,884,885],"DeAcero","Enpal","The ODP Corporation",{"kpi":887,"label":888,"unit":77,"n":78,"nUpTo":20,"kind":79,"value":889,"qualifier":128,"claimant":129,"organization":884,"vendorReported":11},"handling-time-reduction","Handling time reduction",87.5,{"slug":891,"title":892,"shortTitle":893,"definition":894,"status":29,"industries":895,"functions":896,"patterns":897,"audience":67,"autonomy":120,"adoptionStage":45,"segment":898,"evidenceCount":46,"publicEvidenceCount":69,"organizations":899,"bestGrade":52,"headline":53,"lastVerified":54,"indexable":11},"regulatory-horizon-scanning","AI regulatory horizon scanning and obligation mapping","Regulatory horizon scanning","An AI system that continuously reads publications from the regulators and standard setters an organization answers to, classifies each item by relevance and urgency, breaks new rules into individual obligations and maps them to the internal policies and controls that meet them, so compliance owners see what changed and where the gaps are.",[7,31,91,90,172,295,263],[95,361,516],[97,299,41,98,40],"compliance",[746,365],{"slug":901,"title":902,"shortTitle":903,"definition":904,"status":29,"industries":905,"functions":906,"patterns":907,"audience":67,"autonomy":100,"adoptionStage":175,"evidenceCount":229,"publicEvidenceCount":229,"organizations":908,"bestGrade":52,"headline":913,"lastVerified":54,"indexable":11},"email-and-ticket-reply-drafting","AI reply drafting for customer email and support tickets","Email and ticket reply drafting","A copilot for asynchronous service work that drafts the reply to an incoming customer email, message or ticket once it has reached an agent: it summarizes the request, pulls the relevant customer data and approved knowledge, and drafts a reply in the organization's tone and the customer's language for the agent to check, edit and send. Live calls and chats, and the sorting of the inbox itself, are separate use cases.",[7,263,31,92,61],[36,226],[99,98,41,97],[732,909,910,911,912,349],"First National Bank","HYPE","Nomad eSIM","Transportation Security Administration",{"kpi":143,"label":144,"unit":77,"n":69,"nUpTo":20,"kind":79,"value":127,"qualifier":110,"claimant":129,"organization":910,"vendorReported":11},{"slug":915,"title":916,"shortTitle":917,"definition":918,"status":29,"industries":919,"functions":920,"patterns":921,"audience":67,"autonomy":120,"adoptionStage":45,"evidenceCount":159,"publicEvidenceCount":159,"organizations":922,"bestGrade":52,"headline":924,"lastVerified":256,"indexable":11},"conversation-roleplay-training","AI roleplay training for customer conversations","Conversation roleplay training","A training simulator in which generative AI plays a realistic customer, by voice or text, so service, sales and crisis staff can rehearse difficult conversations as often as they need before they handle live ones, and receive structured feedback against the organization's own standards.",[7,31,91,92,263,33],[137,36,37],[39,42,99],[48,923,269],"GoHealth",{"kpi":216,"label":217,"unit":77,"n":78,"nUpTo":20,"kind":79,"value":925,"qualifier":128,"claimant":129,"organization":923,"vendorReported":11},21,{"slug":927,"title":928,"shortTitle":929,"definition":930,"status":29,"industries":931,"functions":932,"patterns":933,"audience":67,"autonomy":100,"adoptionStage":45,"evidenceCount":46,"publicEvidenceCount":46,"organizations":934,"bestGrade":73,"headline":938,"lastVerified":54,"indexable":11},"sales-call-coaching-and-crm-update","AI sales call coaching and CRM update","Sales call coaching and CRM update","AI for sales teams that analyses sales calls and meetings against the team's own sales method to coach sellers and their managers, and writes the call summary, next steps and opportunity updates into the CRM for the seller to confirm. Its purpose is winning deals and building selling skill, not the regulated advice record or general meeting notes.",[7,92,358,91],[37],[769,98,99],[935,285,936,937],"Hughes Network Systems","Sandvik Coromant","Zurich Insurance Group",{"kpi":106,"label":107,"unit":108,"n":78,"nUpTo":78,"kind":79,"value":159,"qualifier":128,"claimant":82,"organization":936,"vendorReported":10},{"slug":940,"title":941,"shortTitle":942,"definition":943,"status":29,"industries":944,"functions":945,"patterns":946,"audience":43,"autonomy":44,"adoptionStage":45,"evidenceCount":816,"publicEvidenceCount":109,"organizations":947,"bestGrade":52,"headline":950,"lastVerified":54,"indexable":11},"conversational-shopping-assistant","AI shopping assistant for product discovery and recommendations","Conversational shopping assistant","A conversational assistant on a retailer's site or app that answers product questions, compares items and recommends products from the retailer's own catalog for a need, project or occasion described in the shopper's own words, grounded in product data, reviews and stock, and hands the shopper to a basket, a store or a human expert.",[7,32],[37,208,36],[39,279,41,40],[642,948,251,367,949],"Lowe's","Zalando",{"kpi":216,"label":217,"unit":465,"n":78,"nUpTo":20,"kind":79,"value":159,"qualifier":128,"claimant":129,"organization":251,"vendorReported":11},{"slug":952,"title":953,"shortTitle":954,"definition":955,"status":29,"industries":956,"functions":957,"patterns":958,"audience":300,"autonomy":68,"adoptionStage":45,"evidenceCount":46,"publicEvidenceCount":46,"organizations":959,"bestGrade":52,"headline":53,"lastVerified":54,"indexable":11},"procurement-spend-classification","AI spend classification and spend analytics for procurement","Spend classification","AI that reads purchase orders, invoices, card transactions and contracts and assigns each line of spend to a category in the organization's taxonomy, and to the right supplier, so that procurement can see what is bought, from whom and where to consolidate or negotiate.",[7,263,358,33],[360,297,118],[97,299,98],[960,366,339,961],"U.S. General Services Administration","Veterans Health Administration",{"slug":963,"title":964,"shortTitle":965,"definition":966,"status":29,"industries":967,"functions":968,"patterns":969,"audience":67,"autonomy":100,"adoptionStage":45,"evidenceCount":46,"publicEvidenceCount":46,"organizations":970,"bestGrade":52,"headline":53,"lastVerified":54,"indexable":11},"ai-model-inventory","AI system and model inventory with shadow AI discovery","AI model inventory","A governed register of every AI system and model an organization builds, buys or uses, with its owner, purpose, data, risk tier and approval status, kept current by AI that discovers unregistered use, reads the documentation and assembles the evidence a board, auditor or supervisor asks for.",[7,31,91,263,358],[516,95,63],[40,299,41,97],[507,971,788,574],"Office of Management and Budget",{"slug":973,"title":974,"shortTitle":975,"definition":976,"status":29,"industries":977,"functions":978,"patterns":979,"audience":67,"autonomy":100,"adoptionStage":503,"evidenceCount":229,"publicEvidenceCount":109,"organizations":980,"bestGrade":52,"headline":985,"lastVerified":256,"indexable":11},"requirements-to-test-case-generation","AI that turns requirements into user stories, acceptance criteria and test cases","Requirements to test cases","AI that reads product requirements, specifications or recorded sessions, checks them for gaps, ambiguity and contradictions, and drafts structured user stories, acceptance criteria and test cases (for example in Gherkin) that QA engineers review, with each item traced back to the requirement it covers.",[61,263,31,7],[63],[99,299],[981,982,983,984,269],"BrowserStack","Continental AG","LTIMindtree","National Aeronautics and Space Administration",{"kpi":143,"label":144,"unit":77,"n":78,"nUpTo":78,"kind":79,"value":18,"qualifier":128,"claimant":129,"organization":983,"vendorReported":11},{"slug":987,"title":988,"shortTitle":989,"definition":990,"status":29,"industries":991,"functions":993,"patterns":994,"audience":300,"autonomy":100,"adoptionStage":175,"evidenceCount":229,"publicEvidenceCount":109,"organizations":995,"bestGrade":73,"headline":1001,"lastVerified":256,"indexable":11},"audio-and-video-transcription-and-captioning","AI transcription, subtitles and captions for audio and video","Transcription and captioning","AI that transcribes recorded audio and video, such as podcasts, broadcasts, lessons, interviews and hearings, in several languages, separates the speakers and produces timed transcripts, subtitles and captions for a human editor to check, delivered as files for publishing or the archive.",[823,992,7],"education",[226,334],[769,410,99],[996,997,998,999,1000],"Ateme","Comeen","Pacers Sports & Entertainment","Sveriges Television (SVT)","Warner Bros. Discovery",{"kpi":75,"label":76,"unit":77,"n":78,"nUpTo":20,"kind":79,"value":127,"qualifier":128,"claimant":129,"organization":1000,"vendorReported":11},{"slug":1003,"title":1004,"shortTitle":1005,"definition":1006,"status":29,"industries":1007,"functions":1008,"patterns":1009,"audience":67,"autonomy":100,"adoptionStage":45,"evidenceCount":159,"publicEvidenceCount":159,"organizations":1010,"bestGrade":73,"headline":1014,"lastVerified":54,"indexable":11},"internal-audit-copilot","Generative AI copilot for internal audit","Internal audit copilot","A copilot for internal auditors that drafts planning memos and document request lists from prior audits, summarises large evidence sets, builds risk and control matrices from policies and process documents, and drafts findings and reports, with every statement traceable to its evidence and a qualified auditor accountable for every conclusion.",[7,31,91,263,391,172],[516,95,297],[41,98,99,299,65],[1011,1012,1013],"Banco Bradesco","British Columbia Investment Management Corporation","XP Inc.",{"kpi":887,"label":888,"unit":77,"n":69,"nUpTo":20,"kind":79,"value":1015,"qualifier":128,"claimant":129,"organization":1011,"vendorReported":11},55,{"slug":1017,"title":1018,"shortTitle":1019,"definition":1020,"status":29,"industries":1021,"functions":1022,"patterns":1023,"audience":67,"autonomy":120,"adoptionStage":45,"evidenceCount":159,"publicEvidenceCount":159,"organizations":1024,"bestGrade":52,"headline":53,"lastVerified":54,"indexable":11},"governed-text-to-sql-analytics","Governed text to SQL analytics assistant","Governed SQL analytics","An assistant that turns a business user's plain language question into a query against governed data, runs it under that user's own data permissions and returns the table or chart together with the SQL and the tables used, so routine ad hoc questions no longer queue for the data team.",[7,31,91,32,61,295],[118,63],[39,317,41],[1025,1026,1027],"Bayer","LinkedIn","Uber Technologies",{"slug":1029,"title":1030,"shortTitle":1031,"definition":1032,"status":29,"industries":1033,"functions":1034,"patterns":1035,"audience":67,"autonomy":120,"adoptionStage":175,"evidenceCount":198,"publicEvidenceCount":109,"organizations":1036,"bestGrade":52,"headline":1040,"lastVerified":54,"indexable":11},"live-agent-assist","Real time AI assist for contact centre agents","Live agent assist","A real time copilot for human contact centre agents during a live call or chat: it transcribes the conversation as it happens, surfaces the relevant knowledge and next step, drafts responses, and writes the after call summary and CRM notes, while the agent stays in control of what is said and done.",[7,31,91,92,33,32,61],[36,226],[769,41,98,99],[1037,1038,871,1039,443],"DBS 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