[{"data":1,"prerenderedAt":1343},["ShallowReactive",2],{"uc-hub-function-operations":3},{"type":4,"typeLabel":5,"term":6,"includeUnpublished":10,"indexable":11,"stats":12,"useCases":24,"benchmarks":1115,"topIndustries":1270,"topFunctions":1289,"topPatterns":1290,"stageMix":1311,"regionMix":1324,"organizations":1342,"other":76},"function","Business function",{"id":7,"label":8,"description":9},"operations","Operations","Back office processing, case handling, payments operations and service fulfilment.",false,true,{"useCases":13,"publicDeployments":14,"blitsAiDeployments":15,"organizations":16,"countries":17,"outcomeDisclosureRate":18,"gradeMix":19},73,251,16,225,35,61,{"A":20,"B":21,"C":22,"D":23},0,129,121,1,[25,60,77,93,107,130,146,166,186,211,230,244,261,276,291,302,319,338,354,365,378,394,411,427,440,458,480,491,504,522,537,551,563,576,593,603,621,640,655,668,683,694,708,720,735,751,764,777,790,800,811,821,834,847,862,876,889,903,914,925,937,949,963,980,995,1010,1026,1038,1049,1061,1074,1089,1104],{"slug":26,"title":27,"shortTitle":28,"definition":29,"status":30,"industries":31,"functions":34,"patterns":36,"audience":41,"autonomy":42,"adoptionStage":43,"segment":44,"evidenceCount":45,"publicEvidenceCount":46,"organizations":47,"bestGrade":50,"headline":51,"lastVerified":59,"indexable":11},"account-and-card-servicing-agent","AI agent for account and card servicing","Account and card servicing","An AI agent that resolves routine account and card requests end to end, such as balances, statements, card blocks and replacements, PIN resets and limit changes, across app, web, messaging and phone, and hands anything sensitive or unusual to a human with the full context.","published",[32,33],"banking","payments",[35,7],"customer-service",[37,38,39,40],"conversational-agent","voice-agent","agentic-workflow","rag-knowledge-assistant","customer-facing","supervised-agent","mainstream","front-office",4,2,[48,49],"Commonwealth Bank of Australia","DBS Bank","B",{"kpi":52,"label":53,"unit":54,"n":46,"nUpTo":20,"kind":55,"value":56,"qualifier":57,"claimant":58,"organization":49,"vendorReported":10},"containment-rate","Containment rate","percent","reported",90,"approximately","organization","2026-09-27",{"slug":61,"title":62,"shortTitle":63,"definition":64,"status":30,"industries":65,"functions":67,"patterns":69,"audience":41,"autonomy":42,"adoptionStage":70,"evidenceCount":71,"publicEvidenceCount":71,"organizations":72,"bestGrade":50,"headline":76,"lastVerified":59,"indexable":11},"apartment-leasing-and-resident-service-agent","AI agent for apartment leasing inquiries and resident service","Leasing and resident service agent","An AI agent that answers rental prospects and residents by chat, text, email and phone for a property manager: it answers questions about apartments and policies, books tours, takes maintenance requests, sends renewal and payment reminders, and hands anything that needs judgment to leasing or service staff.",[66],"real-estate",[35,68,7],"sales",[37,38,39,40],"early-adopters",3,[73,74,75],"Asset Living","AvalonBay Communities","Equity Residential",null,{"slug":78,"title":79,"shortTitle":80,"definition":81,"status":30,"industries":82,"functions":83,"patterns":84,"audience":41,"autonomy":42,"adoptionStage":85,"segment":44,"evidenceCount":23,"publicEvidenceCount":23,"organizations":86,"bestGrade":50,"headline":88,"lastVerified":59,"indexable":11},"atm-and-self-service-device-assistance","AI agent for ATM and self service device assistance","ATM and device assistance","An AI agent that helps customers with problems at or around ATMs and other self service devices, such as a withdrawal that did not pay out, a retained card, a blocked PIN or finding a working machine with cash, over the app, chat or phone, and that opens and tracks the claim or hands it to a person when it cannot be resolved.",[32],[35,7],[37,38,39],"emerging",[87],"NatWest Group",{"kpi":89,"label":90,"unit":54,"n":23,"nUpTo":20,"kind":55,"value":91,"qualifier":92,"claimant":58,"organization":87,"vendorReported":10},"customer-satisfaction-uplift","Satisfaction uplift",150,"exact",{"slug":94,"title":95,"shortTitle":96,"definition":97,"status":30,"industries":98,"functions":99,"patterns":101,"audience":41,"autonomy":42,"adoptionStage":70,"segment":44,"evidenceCount":45,"publicEvidenceCount":71,"organizations":104,"bestGrade":50,"headline":76,"lastVerified":59,"indexable":11},"card-dispute-and-chargeback-intake","AI agent for card dispute intake","Card dispute intake","A customer facing AI agent that handles the \"I do not recognise this charge\" moment: it finds the transaction, separates suspected fraud from merchant disputes and simple confusion, explains the customer's rights and timelines, collects the details and evidence the rules require, and opens a correctly classified dispute case for the operations team.",[32,33],[35,100,7],"fraud-prevention",[37,38,102,103,39],"classification-and-routing","document-processing",[48,105,106],"Klarna","Visa",{"slug":108,"title":109,"shortTitle":110,"definition":111,"status":30,"industries":112,"functions":114,"patterns":115,"audience":41,"autonomy":42,"adoptionStage":70,"evidenceCount":117,"publicEvidenceCount":117,"organizations":118,"bestGrade":50,"headline":125,"lastVerified":59,"indexable":11},"flight-disruption-and-rebooking-agent","AI agent for flight disruption and rebooking","Flight disruption and rebooking","An AI agent that tells passengers proactively when their flight is delayed, cancelled or misconnected, explains why, and lets them rebook, request a refund or voucher, or claim care such as meals and hotels in one conversation on app, messaging, web or phone, within the airline's reaccommodation rules and passenger rights, handing complex itineraries and upset customers to a human with the context attached.",[113],"travel-and-hospitality",[35,7],[37,38,39,116],"content-generation",6,[119,120,121,122,123,124],"Air India","Delta Air Lines","JetBlue","Lufthansa Group","Pegasus Airlines","United Airlines",{"kpi":126,"label":127,"unit":54,"n":23,"nUpTo":20,"kind":55,"value":128,"qualifier":92,"claimant":129,"organization":119,"vendorReported":11},"automation-rate","Automation rate",97,"vendor",{"slug":131,"title":132,"shortTitle":133,"definition":134,"status":30,"industries":135,"functions":136,"patterns":137,"audience":140,"autonomy":42,"adoptionStage":70,"segment":141,"evidenceCount":71,"publicEvidenceCount":46,"organizations":142,"bestGrade":145,"headline":76,"lastVerified":59,"indexable":11},"fraud-alert-triage","AI agent for fraud alert triage","Fraud alert triage","An AI agent that works the fraud alert queue behind the scenes as the analyst's first pass, without contacting the customer: it enriches each alert with customer, device and payment context, closes clear false positives under documented rules, merges duplicates, and routes genuine risk to an analyst with a drafted rationale.",[32,33],[100,7],[39,102,138,139],"summarization","prediction-and-scoring","employee-facing","middle-office",[143,144],"Coast","SEB","C",{"slug":147,"title":148,"shortTitle":149,"definition":150,"status":30,"industries":151,"functions":153,"patterns":154,"audience":140,"autonomy":42,"adoptionStage":70,"segment":156,"evidenceCount":71,"publicEvidenceCount":71,"organizations":157,"bestGrade":50,"headline":161,"lastVerified":165,"indexable":11},"freight-dispatch-and-load-matching-agent","AI agent for freight dispatch and load matching","Freight dispatch and load matching","An AI agent that does the coordination work behind moving a truckload: reading an emailed quote request and replying with a price, ranking which loads to show which carriers, matching pickup and delivery details to an open dock appointment slot, and chasing the exceptions, so a broker's or carrier's own staff plan lanes and handle disputes instead of typing quotes and making appointment calls.",[152],"logistics-and-transportation",[7],[39,155,103,139],"recommendation-and-personalization","freight-brokerage",[158,159,160],"C.H. Robinson","J.B. Hunt Transport Services","Uber Freight",{"kpi":162,"label":163,"unit":54,"n":23,"nUpTo":20,"kind":55,"value":164,"qualifier":92,"claimant":58,"organization":160,"vendorReported":10},"conversion-rate-uplift","Conversion uplift",12,"2026-09-28",{"slug":167,"title":168,"shortTitle":169,"definition":170,"status":30,"industries":171,"functions":173,"patterns":174,"audience":41,"autonomy":42,"adoptionStage":70,"segment":175,"evidenceCount":117,"publicEvidenceCount":117,"organizations":176,"bestGrade":50,"headline":183,"lastVerified":59,"indexable":11},"insurance-policy-servicing-agent","AI agent for insurance policy servicing","Policy servicing agent","An AI agent that answers policyholders' coverage questions from their own policy documents and completes routine policy changes and document requests (address and vehicle changes, adding a named driver or item, payment method updates, certificates and proof of cover) across chat, messaging and phone, and hands anything complex or sensitive to a human with the context.",[172],"insurance",[35,7],[37,38,40,39],"policy-administration",[177,178,179,180,181,182],"LAQO","Lemonade","Nsure.com","Sun Life","Waterdrop","Zurich Insurance (Hong Kong)",{"kpi":52,"label":53,"unit":54,"n":46,"nUpTo":20,"kind":55,"value":184,"qualifier":185,"claimant":58,"organization":178,"vendorReported":10},50,"at-least",{"slug":187,"title":188,"shortTitle":189,"definition":190,"status":30,"industries":191,"functions":196,"patterns":198,"audience":140,"autonomy":42,"adoptionStage":43,"evidenceCount":199,"publicEvidenceCount":117,"organizations":200,"bestGrade":50,"headline":207,"lastVerified":59,"indexable":11},"it-service-desk-resolution-agent","AI agent for IT service desk resolution","IT service desk resolution","An AI agent in Microsoft Teams, Slack or the intranet that takes the high volume IT support queue, such as password and MFA resets, account unlocks, VPN, device and software requests, and resolves common requests by acting in the identity and IT service management systems, handing the rest to the right resolver group with the context attached.",[192,32,193,194,195],"cross-industry","technology","retail-and-ecommerce","healthcare",[197,7],"it-and-engineering",[37,39,40,102],8,[201,202,203,204,205,206],"7-Eleven Vietnam","Bank of America","Equinix","IBM","Mercari US","Vituity",{"kpi":208,"label":209,"unit":54,"n":46,"nUpTo":20,"kind":55,"value":210,"qualifier":92,"claimant":129,"organization":205,"vendorReported":11},"employee-adoption","Employee adoption",94,{"slug":212,"title":213,"shortTitle":214,"definition":215,"status":30,"industries":216,"functions":217,"patterns":218,"audience":41,"autonomy":42,"adoptionStage":43,"evidenceCount":219,"publicEvidenceCount":219,"organizations":220,"bestGrade":50,"headline":225,"lastVerified":229,"indexable":11},"order-status-and-returns-agent","AI agent for order status, delivery changes and returns","Order status and returns","An AI agent that answers \"where is my order\", changes delivery details and arranges returns, exchanges and refunds end to end for online and omnichannel shoppers, by reading and writing to the order, carrier and returns systems within the retailer's policy, and hands exceptions such as damaged goods, disputes and upset customers to a person.",[192,194,33],[35,7],[37,39,38,40],5,[221,222,105,223,224],"BARK","Best Buy","Next","Sun & Ski Sports",{"kpi":226,"label":227,"unit":54,"n":46,"nUpTo":20,"kind":55,"value":228,"qualifier":92,"claimant":129,"organization":221,"vendorReported":11},"customer-satisfaction","Customer satisfaction",98,"2026-09-26",{"slug":231,"title":232,"shortTitle":233,"definition":234,"status":30,"industries":235,"functions":237,"patterns":238,"audience":41,"autonomy":42,"adoptionStage":70,"evidenceCount":219,"publicEvidenceCount":45,"organizations":239,"bestGrade":50,"headline":76,"lastVerified":229,"indexable":11},"outbound-reminder-and-confirmation-agent","AI agent for outbound reminders and confirmations by voice and messaging","Outbound reminders and confirmations","An AI agent that contacts customers about something they already booked or ordered (an appointment, a delivery, a reservation or a service visit) to remind them, confirm attendance and let them cancel or move it in the same conversation, by phone, SMS, WhatsApp or email. It is operational service outreach, not marketing: nothing is sold, and success is measured in kept appointments and reused slots, not in conversion.",[192,195,236],"government",[35,7],[38,37,39,139],[240,241,242,243],"Sheffield Children's NHS Foundation Trust","University Hospitals Coventry and Warwickshire NHS Trust","U.S. Department of Veterans Affairs","WellSpan Health",{"slug":245,"title":246,"shortTitle":247,"definition":248,"status":30,"industries":249,"functions":250,"patterns":251,"audience":41,"autonomy":42,"adoptionStage":70,"evidenceCount":117,"publicEvidenceCount":219,"organizations":252,"bestGrade":50,"headline":258,"lastVerified":59,"indexable":11},"parcel-tracking-and-delivery-exception-agent","AI agent for parcel tracking and delivery exceptions","Parcel tracking and delivery exceptions","An AI agent that answers \"where is my parcel\" and resolves delivery exceptions for parcel carriers and postal operators, such as missed deliveries, redelivery or a change of address or pickup point, delays, customs holds and lost or damaged parcel claims, on chat, messaging and phone, and hands disputes and claims above set limits to a human with the tracking history attached.",[152],[35,7],[37,38,39,102],[253,254,255,256,257],"Chronopost","DPD Deutschland","DPD UK","Evri","PostNL",{"kpi":259,"label":260,"unit":54,"n":23,"nUpTo":20,"kind":55,"value":184,"qualifier":92,"claimant":58,"organization":256,"vendorReported":10},"contact-deflection","Contact deflection",{"slug":262,"title":263,"shortTitle":264,"definition":265,"status":30,"industries":266,"functions":267,"patterns":268,"audience":41,"autonomy":42,"adoptionStage":70,"evidenceCount":269,"publicEvidenceCount":117,"organizations":270,"bestGrade":50,"headline":274,"lastVerified":59,"indexable":11},"patient-appointment-scheduling-and-reminders-agent","AI agent for patient appointment scheduling, reminders and no show reduction","Patient scheduling and reminders","An AI agent that books, moves and cancels patient appointments by phone and messaging while following the provider's scheduling rules (referral, triage level, clinician and visit type, preparation), confirms and reminds patients in two way conversations, predicts who is likely to miss an appointment, and offers freed slots to patients on the waiting list. Unlike a general branch and appointment booking agent, it writes into the electronic health record and must respect clinical constraints, so anything clinical goes to staff.",[195],[35,7],[38,37,139,39],9,[271,272,273,240,241,243],"Audibel","Howard Brown Health","Mid and South Essex NHS Foundation Trust",{"kpi":52,"label":53,"unit":54,"n":23,"nUpTo":20,"kind":55,"value":275,"qualifier":92,"claimant":129,"organization":272,"vendorReported":11},30,{"slug":277,"title":278,"shortTitle":279,"definition":280,"status":30,"industries":281,"functions":282,"patterns":283,"audience":41,"autonomy":42,"adoptionStage":85,"segment":44,"evidenceCount":199,"publicEvidenceCount":284,"organizations":285,"bestGrade":50,"headline":76,"lastVerified":59,"indexable":11},"agentic-payment-initiation","AI agent for payment initiation within a customer mandate","Agentic payment initiation","An AI agent that initiates and completes payments or purchases on a customer's behalf, within a mandate the customer set in advance (spending caps, allowed merchants or categories, a tokenized credential and rules for when to ask for confirmation), and then confirms and reconciles every transaction it made.",[33,32,194],[35,68,7],[39,37],7,[49,286,287,288,289,290,106],"ING","Majid Al Futtaim","PayPal","Banco Santander","Ulta Beauty",{"slug":292,"title":293,"shortTitle":294,"definition":295,"status":30,"industries":296,"functions":297,"patterns":298,"audience":41,"autonomy":42,"adoptionStage":85,"evidenceCount":46,"publicEvidenceCount":46,"organizations":299,"bestGrade":145,"headline":76,"lastVerified":165,"indexable":11},"public-transit-passenger-information-agent","AI agent for public transit passenger information and disruption reporting","Transit passenger information agent","An AI agent on a public transport operator's website, app or messaging channel that answers riders' real time questions (\"when is my bus coming\", \"why is my train delayed\") from live service data, takes a structured report when something is wrong on board or at a station, and flags urgent or safety related reports for fast human follow up, in the rider's own language.",[152],[35,7],[37,102],[300,301],"Chicago Transit Authority","NJ Transit",{"slug":303,"title":304,"shortTitle":305,"definition":306,"status":30,"industries":307,"functions":309,"patterns":310,"audience":41,"autonomy":42,"adoptionStage":70,"evidenceCount":117,"publicEvidenceCount":219,"organizations":311,"bestGrade":50,"headline":317,"lastVerified":229,"indexable":11},"utility-billing-and-move-agent","AI agent for utility billing, payments, meter readings and move in or move out","Utility billing and home moves","An AI agent for energy and water customers that explains bills and tariffs, takes meter readings, sets up or changes payments, and handles move in and move out (final reads, closing one account and opening the next), across phone, messaging, email and the app, while anyone in payment difficulty, in a vulnerable situation or with a complaint is handed to a person.",[308],"energy-and-utilities",[35,7],[37,38,39,40],[312,313,314,315,316],"Aydem Energy","Dubai Electricity and Water Authority","EDF","Octopus Energy","Pacific Gas and Electric Company",{"kpi":52,"label":53,"unit":54,"n":46,"nUpTo":20,"kind":55,"value":318,"qualifier":92,"claimant":58,"organization":312,"vendorReported":10},75,{"slug":320,"title":321,"shortTitle":322,"definition":323,"status":30,"industries":324,"functions":325,"patterns":327,"audience":140,"autonomy":329,"adoptionStage":43,"evidenceCount":71,"publicEvidenceCount":71,"organizations":330,"bestGrade":50,"headline":334,"lastVerified":59,"indexable":11},"ambient-clinical-documentation","AI ambient scribe for clinical documentation","Ambient clinical documentation","An AI scribe that listens, with the patient's consent, to the conversation between a clinician and a patient and drafts the clinical note, and often the letter or after visit summary, for the clinician to review, edit and sign in the health record. It documents; it does not diagnose or decide on treatment.",[195],[7,326],"knowledge-management",[328,138,116],"speech-analytics","copilot",[331,332,333],"Great Ormond Street Hospital for Children NHS Foundation Trust","Kaiser Permanente","US Department of Veterans Affairs, Veterans Health Administration",{"kpi":335,"label":336,"unit":54,"n":23,"nUpTo":20,"kind":55,"value":337,"qualifier":92,"claimant":58,"organization":331,"vendorReported":10},"handling-time-reduction","Handling time reduction",8.2,{"slug":339,"title":340,"shortTitle":341,"definition":342,"status":30,"industries":343,"functions":344,"patterns":346,"audience":348,"autonomy":349,"adoptionStage":70,"segment":350,"evidenceCount":46,"publicEvidenceCount":46,"organizations":351,"bestGrade":145,"headline":76,"lastVerified":165,"indexable":11},"smart-meter-analytics","AI analytics for smart meter and AMI data","Smart meter analytics","AI that turns the flood of readings from smart electricity, gas and water meters into usable information: it monitors meter and network health at scale, estimates which appliances drive a household's usage from the meter signal alone, flags unusual consumption, and targets efficiency and electrification programmes at the customers who will benefit most, instead of a utility treating every meter and every customer the same way.",[308],[7,345],"analytics-and-reporting",[347,139],"anomaly-detection","back-office","assist","metering-and-billing",[352,353],"Consolidated Edison (Con Edison)","Southern California Gas Company (SoCalGas)",{"slug":355,"title":356,"shortTitle":357,"definition":358,"status":30,"industries":359,"functions":360,"patterns":361,"audience":41,"autonomy":42,"adoptionStage":70,"segment":362,"evidenceCount":219,"publicEvidenceCount":46,"organizations":363,"bestGrade":50,"headline":364,"lastVerified":59,"indexable":11},"corporate-client-servicing-assistant","AI assistant for corporate and commercial client servicing","Corporate client servicing","A conversational assistant inside the corporate banking portal, app and messaging channels that answers finance and treasury teams' servicing questions, such as payment status, balances, cut off times, fees and how to submit an instruction, resolves routine requests end to end and hands the rest to a service specialist who has an AI copilot.",[32,33],[35,7],[37,40,39,138],"specialized-businesses",[202,49],{"kpi":259,"label":260,"unit":54,"n":23,"nUpTo":20,"kind":55,"value":15,"qualifier":92,"claimant":58,"organization":202,"vendorReported":10},{"slug":366,"title":367,"shortTitle":368,"definition":369,"status":30,"industries":370,"functions":372,"patterns":373,"audience":41,"autonomy":42,"adoptionStage":70,"evidenceCount":71,"publicEvidenceCount":71,"organizations":374,"bestGrade":50,"headline":76,"lastVerified":59,"indexable":11},"student-enrollment-and-services-assistant","AI assistant for student enrollment and student services","Student enrollment assistant","An AI assistant that answers admitted and current students' questions about admissions, financial aid, registration, housing and deadlines by text message and web chat, sends timely reminders for the tasks each student still has to complete, and hands personal or complex cases to staff.",[371],"education",[35,7],[37,40,102],[375,376,377],"Adelphi University","Austin Peay State University","Georgia State University",{"slug":379,"title":380,"shortTitle":381,"definition":382,"status":30,"industries":383,"functions":385,"patterns":387,"audience":41,"autonomy":42,"adoptionStage":85,"segment":44,"evidenceCount":71,"publicEvidenceCount":71,"organizations":388,"bestGrade":50,"headline":392,"lastVerified":229,"indexable":11},"order-to-activation-and-esim-onboarding-assistant","AI assistant for telecom order to activation and eSIM onboarding","Order to activation and eSIM onboarding","An AI assistant that takes a new or existing customer from order to a working service: it collects and checks the order details, guides number porting, eSIM download or SIM activation and installation appointments, tracks the order and fixes or escalates the step that is stuck, on messaging, app, web or phone.",[384],"telecommunications",[68,386,35,7],"onboarding-and-kyc",[37,39,102,103],[389,390,391],"Reliance Jio","Singtel","Verizon",{"kpi":126,"label":127,"unit":54,"n":23,"nUpTo":20,"kind":55,"value":393,"qualifier":92,"claimant":58,"organization":390,"vendorReported":10},76,{"slug":395,"title":396,"shortTitle":397,"definition":398,"status":30,"industries":399,"functions":401,"patterns":402,"audience":140,"autonomy":349,"adoptionStage":70,"evidenceCount":71,"publicEvidenceCount":71,"organizations":403,"bestGrade":50,"headline":407,"lastVerified":59,"indexable":11},"clinical-trial-patient-matching","AI clinical trial patient matching and prescreening","Clinical trial patient matching","AI that reads structured data and clinical notes in the health record, compares each patient with the inclusion and exclusion criteria of open clinical trials, and gives research staff and treating clinicians a ranked list of likely eligible patients with the evidence for each criterion, so that people confirm eligibility and invite the patient.",[195,400],"pharma-and-life-sciences",[7,345],[103,102],[404,405,406],"Cleveland Clinic","Mount Sinai Health System","Yale Cancer Center",{"kpi":408,"label":409,"unit":54,"n":23,"nUpTo":20,"kind":55,"value":410,"qualifier":92,"claimant":58,"organization":404,"vendorReported":10},"accuracy","Accuracy",100,{"slug":412,"title":413,"shortTitle":414,"definition":415,"status":30,"industries":416,"functions":417,"patterns":418,"audience":140,"autonomy":349,"adoptionStage":70,"segment":419,"evidenceCount":46,"publicEvidenceCount":46,"organizations":420,"bestGrade":50,"headline":423,"lastVerified":165,"indexable":11},"hospital-bed-and-staff-capacity-command-center","AI command center for hospital bed and staff capacity planning","Hospital capacity command center","An AI powered operations center that predicts patient admissions, discharges and transfers across a hospital or health system, and helps a team of coordinators sitting in one room sequence real time bed assignments, staffing levels and patient moves, so patients get into the right bed faster and existing capacity is used fully without adding beds.",[195],[7,345],[139,102,347],"hospital operations",[421,422],"Humber River Health","Johns Hopkins Medicine",{"kpi":424,"label":425,"unit":54,"n":46,"nUpTo":20,"kind":55,"value":426,"qualifier":92,"claimant":58,"organization":422,"vendorReported":10},"processing-time-reduction","Cycle time reduction",38,{"slug":428,"title":429,"shortTitle":430,"definition":431,"status":30,"industries":432,"functions":433,"patterns":435,"audience":140,"autonomy":329,"adoptionStage":85,"segment":436,"evidenceCount":46,"publicEvidenceCount":46,"organizations":437,"bestGrade":50,"headline":76,"lastVerified":59,"indexable":11},"field-technician-copilot-and-dispatch","AI copilot for field technicians and dispatch optimization","Field technician copilot and dispatch","AI that decides whether a fault needs a site visit at all, predicts what work and parts a job will need, helps plan and update appointments, and gives technicians on site guided diagnosis and instant answers from manuals and past jobs, so more jobs are fixed on the first visit.",[384],[434,7,35],"field-service",[139,40,37,102],"network",[438,439],"nbn","Openreach",{"slug":441,"title":442,"shortTitle":443,"definition":444,"status":30,"industries":445,"functions":446,"patterns":448,"audience":140,"autonomy":329,"adoptionStage":70,"segment":436,"evidenceCount":117,"publicEvidenceCount":117,"organizations":449,"bestGrade":50,"headline":456,"lastVerified":59,"indexable":11},"network-fault-triage-copilot","AI copilot for network operations centre fault triage","NOC fault triage copilot","AI in the network operations centre (NOC) that correlates alarms and performance data from radio, transport, core and fixed networks into a small number of probable faults, ranks them by customer impact, proposes the likely root cause and fix from runbooks, vendor documentation and past tickets, and routes the ticket to the right team, while an engineer decides what to change.",[384],[447,7],"network-operations",[347,102,40,138,39],[450,451,452,453,454,455],"Bell Canada","Deutsche Telekom","KDDI","Orange","Telstra","Vodafone",{"kpi":424,"label":425,"unit":54,"n":23,"nUpTo":20,"kind":55,"value":457,"qualifier":185,"claimant":58,"organization":451,"vendorReported":10},95,{"slug":459,"title":460,"shortTitle":461,"definition":462,"status":30,"industries":463,"functions":466,"patterns":467,"audience":140,"autonomy":349,"adoptionStage":70,"segment":469,"evidenceCount":71,"publicEvidenceCount":71,"organizations":470,"bestGrade":50,"headline":474,"lastVerified":59,"indexable":11},"plant-operator-and-maintenance-copilot","AI copilot for plant operators and maintenance technicians","Plant operator and maintenance copilot","A generative AI assistant for the people who run and repair machines in plants, workshops and service centres: it answers fault and procedure questions from equipment manuals, fault reports, shift logs and live machine data, in the technician's language, with links to the sources, so faults are diagnosed faster and expert knowledge is not lost when experienced staff retire.",[464,465],"manufacturing","automotive",[7,326],[40,37,138,468],"translation","production",[471,472,473],"BMW Group","Georgia-Pacific","Textron Aviation",{"kpi":475,"label":476,"unit":477,"n":20,"nUpTo":23,"kind":55,"value":478,"qualifier":479,"claimant":129,"organization":473,"vendorReported":11},"time-saved-per-task","Time saved per task","minutes",18,"up-to",{"slug":481,"title":482,"shortTitle":483,"definition":484,"status":30,"industries":485,"functions":486,"patterns":487,"audience":140,"autonomy":329,"adoptionStage":70,"evidenceCount":46,"publicEvidenceCount":46,"organizations":488,"bestGrade":50,"headline":76,"lastVerified":59,"indexable":11},"airline-operations-control-decision-support","AI decision support for airline operations control and disruption recovery","Airline operations control","Decision support in an airline's operations control center that watches the day's operation, predicts where weather, delays, crew limits or technical problems will break the plan, and proposes recovery options across aircraft, crew and passengers, such as retiming flights, swapping aircraft or holding a connection, with the cost and passenger impact of each, for controllers to approve.",[113],[7],[139],[489,490],"American Airlines","Swiss International Air Lines",{"slug":492,"title":493,"shortTitle":494,"definition":495,"status":30,"industries":496,"functions":497,"patterns":498,"audience":348,"autonomy":42,"adoptionStage":43,"evidenceCount":45,"publicEvidenceCount":45,"organizations":499,"bestGrade":50,"headline":76,"lastVerified":59,"indexable":11},"retail-demand-forecasting-and-replenishment","AI demand forecasting and automated replenishment for retail","Demand forecasting and replenishment","Machine learning that forecasts demand for every item in every store or fulfillment center, day by day, from sales history, promotions, prices, weather and local events, and turns the forecast into automatic store and warehouse orders within limits set by planners, who handle the exceptions.",[194],[7,345],[139,347],[500,501,502,503],"Albert Heijn","Morrisons","One Stop","Walmart",{"slug":505,"title":506,"shortTitle":507,"definition":508,"status":30,"industries":509,"functions":510,"patterns":513,"audience":348,"autonomy":42,"adoptionStage":43,"evidenceCount":284,"publicEvidenceCount":219,"organizations":515,"bestGrade":50,"headline":521,"lastVerified":59,"indexable":11},"intelligent-document-processing","AI document intelligence for unstructured forms and documents","Intelligent document processing","AI that takes documents in any format, such as scanned forms, PDFs, photos, emails and handwritten notes, splits and classifies them, extracts the required fields with a confidence score, validates them against business rules and source systems, and sends only the uncertain cases to a person before the data enters the downstream process.",[192,236,465,464],[7,511,512],"case-management","finance-and-accounting",[103,514,102],"computer-vision",[516,517,518,519,520],"Ancine","Pupuk Indonesia","U.S. Immigration and Customs Enforcement","U.S. Citizenship and Immigration Services","Volvo Group",{"kpi":408,"label":409,"unit":54,"n":23,"nUpTo":20,"kind":55,"value":56,"qualifier":185,"claimant":129,"organization":516,"vendorReported":11},{"slug":523,"title":524,"shortTitle":525,"definition":526,"status":30,"industries":527,"functions":528,"patterns":530,"audience":140,"autonomy":329,"adoptionStage":70,"evidenceCount":46,"publicEvidenceCount":46,"organizations":531,"bestGrade":50,"headline":534,"lastVerified":59,"indexable":11},"clinical-and-regulatory-document-drafting","AI drafting of clinical study reports and regulatory documents","Clinical and regulatory document drafting","Generative AI that drafts clinical study reports and other regulated documents, such as protocols, patient materials and submission modules, from the trial's statistical tables, listings and figures and from approved template text, for medical writers to verify, edit and approve before anything is submitted to a regulator.",[400],[529,7],"regulatory-compliance",[116,40,103],[532,533],"Merck & Co.","Novo Nordisk",{"kpi":535,"label":536,"unit":54,"n":23,"nUpTo":20,"kind":55,"value":184,"qualifier":92,"claimant":58,"organization":532,"vendorReported":10},"error-reduction","Error reduction",{"slug":538,"title":539,"shortTitle":540,"definition":541,"status":30,"industries":542,"functions":545,"patterns":546,"audience":140,"autonomy":349,"adoptionStage":43,"evidenceCount":45,"publicEvidenceCount":45,"organizations":547,"bestGrade":50,"headline":76,"lastVerified":59,"indexable":11},"enterprise-knowledge-search","AI enterprise knowledge search for employees","Enterprise knowledge search","An assistant that lets any employee ask a question in plain language and get a synthesized answer from the organization's own policies, procedures, product manuals and research, with citations to the source documents and only from documents the employee is allowed to see.",[192,32,543,172,236,544],"wealth-and-asset-management","professional-services",[326,7,35],[40,37,138],[202,548,549,550],"Morgan Stanley","SIGNAL IDUNA","Wells Fargo",{"slug":552,"title":553,"shortTitle":554,"definition":555,"status":30,"industries":556,"functions":557,"patterns":558,"audience":348,"autonomy":42,"adoptionStage":70,"segment":362,"evidenceCount":71,"publicEvidenceCount":71,"organizations":559,"bestGrade":50,"headline":76,"lastVerified":59,"indexable":11},"trade-document-examination","AI examination of trade documents under letters of credit and collections","Trade document examination","AI that reads the full document presentation under a letter of credit or collection (bill of lading, commercial invoice, packing list, certificates), extracts and cross checks the data, tests it against the instructions and the ICC rules (for letters of credit, the credit terms, UCP 600 and ISBP), and lists discrepancies by severity with the rule cited, so qualified examiners focus on the genuine exceptions.",[32],[7,529],[103,102,39,138],[560,561,562],"ANZ, HSBC and Lloyds Banking Group","Rand Merchant Bank","Stanbic Bank Uganda",{"slug":564,"title":565,"shortTitle":566,"definition":567,"status":30,"industries":568,"functions":569,"patterns":571,"audience":348,"autonomy":42,"adoptionStage":70,"segment":348,"evidenceCount":71,"publicEvidenceCount":46,"organizations":572,"bestGrade":145,"headline":575,"lastVerified":59,"indexable":11},"account-servicing-execution","AI for back office account servicing execution","Account servicing execution","AI that executes the servicing requests that land in operations queues, such as address and mandate changes, standing instructions, beneficiary updates, reissues, payoff and reference letters and loan maintenance, by reading the request, checking it against policy and entitlements, and preparing or making the change in core systems under dual control.",[32,172,543],[7,570],"lending-and-credit",[39,103,102],[573,574],"Banco Supervielle","SS&C Technologies",{"kpi":424,"label":425,"unit":54,"n":46,"nUpTo":20,"kind":55,"value":457,"qualifier":92,"claimant":129,"organization":574,"vendorReported":11},{"slug":577,"title":578,"shortTitle":579,"definition":580,"status":30,"industries":581,"functions":582,"patterns":583,"audience":348,"autonomy":584,"adoptionStage":70,"segment":585,"evidenceCount":46,"publicEvidenceCount":46,"organizations":586,"bestGrade":145,"headline":589,"lastVerified":165,"indexable":11},"building-energy-optimization","AI for building HVAC and energy optimization","Building energy optimization","AI that continuously predicts a building's heating, cooling and ventilation needs and adjusts setpoints, equipment sequencing and start times in real time through the existing building management system, instead of following fixed schedules, so the building uses less energy without a person retuning it by hand.",[66,192],[7],[139],"autonomous","hvac-optimization",[587,588],"Cammeby's International","Loyola University Chicago",{"kpi":590,"label":591,"unit":54,"n":46,"nUpTo":20,"kind":55,"value":592,"qualifier":92,"claimant":129,"organization":587,"vendorReported":11},"energy-savings","Energy savings",15.8,{"slug":594,"title":595,"shortTitle":596,"definition":597,"status":30,"industries":598,"functions":599,"patterns":600,"audience":348,"autonomy":42,"adoptionStage":70,"segment":348,"evidenceCount":71,"publicEvidenceCount":46,"organizations":601,"bestGrade":50,"headline":76,"lastVerified":59,"indexable":11},"chargeback-and-representment","AI for chargeback and representment operations","Chargeback and representment","AI that runs the dispute engine room for issuers, acquirers and merchants: it maps each dispute to the network reason code, gathers the matching evidence, assembles a network compliant chargeback or representment package, drafts the rebuttal, tracks every deadline and processes pre dispute alerts so a refund can be issued before a chargeback lands.",[33,32,194],[7,100,35],[39,103,116,102],[602,106],"GitHub",{"slug":604,"title":605,"shortTitle":606,"definition":607,"status":30,"industries":608,"functions":609,"patterns":611,"audience":348,"autonomy":42,"adoptionStage":70,"segment":610,"evidenceCount":269,"publicEvidenceCount":284,"organizations":612,"bestGrade":50,"headline":619,"lastVerified":229,"indexable":11},"claims-triage-and-straight-through-processing","AI for claims triage and straight through processing","Claims triage and STP","AI that reads each new insurance claim and its documents, scores its complexity, cover questions, fraud and recovery signals, sends it to the right handling path and handler, and settles simple, low risk claims end to end within set limits without a person touching them.",[172],[610,7],"claims",[102,139,103,39,138],[613,614,615,178,616,617,618],"Admiral Seguros","Allianz Partners","Hiscox","Sedgwick","Tokio Marine & Nichido Fire Insurance","Travelers",{"kpi":126,"label":127,"unit":54,"n":23,"nUpTo":23,"kind":55,"value":620,"qualifier":57,"claimant":58,"organization":178,"vendorReported":10},55,{"slug":622,"title":623,"shortTitle":624,"definition":625,"status":30,"industries":626,"functions":627,"patterns":629,"audience":348,"autonomy":42,"adoptionStage":70,"segment":628,"evidenceCount":269,"publicEvidenceCount":269,"organizations":630,"bestGrade":50,"headline":639,"lastVerified":59,"indexable":11},"commercial-underwriting-submission-triage","AI for commercial underwriting submission intake and triage","Underwriting submission triage","AI that reads incoming broker submissions for commercial insurance (emails, applications, schedules of values, loss runs and supplements), extracts the risk data into a structured record, checks clearance and appetite, enriches the risk with internal and third party data and ranks it, so underwriters open a complete, prioritized file instead of an inbox.",[172],[628,7],"underwriting",[103,102,139,39],[631,632,633,634,615,635,636,637,638],"American International Group","AXIS Capital","CNA Financial","Generali Global Corporate & Commercial","Kinsale Capital Group","Markel","Paragon Insurance Group","Skyward Specialty Insurance Group",{"kpi":408,"label":409,"unit":54,"n":23,"nUpTo":20,"kind":55,"value":228,"qualifier":57,"claimant":58,"organization":637,"vendorReported":10},{"slug":641,"title":642,"shortTitle":643,"definition":644,"status":30,"industries":645,"functions":647,"patterns":649,"audience":348,"autonomy":42,"adoptionStage":85,"segment":650,"evidenceCount":71,"publicEvidenceCount":71,"organizations":651,"bestGrade":50,"headline":76,"lastVerified":59,"indexable":11},"continuous-controls-testing","AI for continuous controls testing and control self assessment","Continuous controls testing","AI that moves control testing from periodic samples to continuous, full population assurance: it collects evidence from source systems, maps each artefact to the control it supports, tests every transaction or record against the control's rule, flags exceptions for a human to judge and prepares the risk and control self assessment from incident and loss data for the business to review.",[192,32,172,646,236],"capital-markets",[648,529,7],"risk-management",[39,103,347,102],"second-line",[652,653,654],"Federal Deposit Insurance Corporation","U.S. Department of the Interior","Pension Benefit Guaranty Corporation",{"slug":656,"title":657,"shortTitle":658,"definition":659,"status":30,"industries":660,"functions":661,"patterns":662,"audience":348,"autonomy":42,"adoptionStage":70,"evidenceCount":71,"publicEvidenceCount":71,"organizations":663,"bestGrade":50,"headline":667,"lastVerified":59,"indexable":11},"customs-classification-and-declaration","AI for customs classification and declaration preparation","Customs classification and declarations","AI that reads what is being shipped (the commercial invoice, the product data and sometimes a photo), proposes the tariff classification code with its reasoning and a confidence score, drafts the customs declaration with value, origin and parties, and sends only uncertain or high risk entries to a licensed customs specialist before filing.",[152,194,192],[7,529],[102,103,39,514],[664,665,666],"DHL Express","United Parcel Service","ZLS Zoll und Logistikservice GmbH",{"kpi":126,"label":127,"unit":54,"n":23,"nUpTo":20,"kind":55,"value":56,"qualifier":92,"claimant":58,"organization":665,"vendorReported":10},{"slug":669,"title":670,"shortTitle":671,"definition":672,"status":30,"industries":673,"functions":674,"patterns":676,"audience":140,"autonomy":329,"adoptionStage":70,"segment":348,"evidenceCount":219,"publicEvidenceCount":219,"organizations":677,"bestGrade":50,"headline":680,"lastVerified":229,"indexable":11},"outbound-notice-drafting","AI for drafting customer letters and outbound notices","Outbound notice drafting","AI that drafts the letters and notices operations must send at scale, such as arrears notices, decline letters, complaint responses, servicing confirmations and product change notices, from case data and approved templates and clauses, in the customer's language, for a person to approve where the notice is regulated.",[192,32,172,236,195,543],[7,35,675,529,610],"collections-and-recovery",[116,40,468],[678,615,679,574],"Acentra Health","Health Resources and Services Administration",{"kpi":424,"label":425,"unit":54,"n":23,"nUpTo":20,"kind":55,"value":681,"qualifier":92,"claimant":129,"organization":682,"vendorReported":11},25,"SS&C GIDS and RS",{"slug":684,"title":685,"shortTitle":686,"definition":687,"status":30,"industries":688,"functions":689,"patterns":691,"audience":348,"autonomy":329,"adoptionStage":85,"segment":348,"evidenceCount":23,"publicEvidenceCount":23,"organizations":692,"bestGrade":50,"headline":76,"lastVerified":165,"indexable":11},"fee-and-interest-leakage-detection","AI for fee and interest leakage detection","Fee and interest leakage","An independent verification layer that recomputes what each fee, FX margin, spread and interest charge should have been under the contract and pricing tables, compares it with what was actually billed, and surfaces overcharges and undercharges account by account for correction, customer remediation and revenue recovery.",[32,33,192],[512,690,529,7],"product-and-pricing",[347,39,40],[693],"State Bank of India",{"slug":695,"title":696,"shortTitle":697,"definition":698,"status":30,"industries":699,"functions":700,"patterns":701,"audience":140,"autonomy":329,"adoptionStage":70,"segment":610,"evidenceCount":219,"publicEvidenceCount":219,"organizations":702,"bestGrade":50,"headline":707,"lastVerified":59,"indexable":11},"health-prior-authorization-and-claims-adjudication","AI for health insurance prior authorization and claims adjudication support","Health prior authorization and adjudication","AI that reads prior authorization requests, medical claims and appeals with their clinical and billing documents, extracts diagnoses, treatments and costs, checks them against the policy and published clinical criteria, and prepares a summary and recommendation for a clinician or adjudicator, who makes every adverse decision.",[172,195],[610,511,7],[103,138,40,102,116],[678,703,704,705,706],"AdvanceCare","Centers for Medicare and Medicaid Services","ICICI Lombard","Manulife",{"kpi":335,"label":336,"unit":54,"n":46,"nUpTo":20,"kind":55,"value":184,"qualifier":57,"claimant":129,"organization":678,"vendorReported":11},{"slug":709,"title":710,"shortTitle":711,"definition":712,"status":30,"industries":713,"functions":714,"patterns":716,"audience":41,"autonomy":329,"adoptionStage":70,"evidenceCount":45,"publicEvidenceCount":45,"organizations":717,"bestGrade":50,"headline":76,"lastVerified":59,"indexable":11},"immigration-and-visa-application-assistant","AI for immigration and visa applications, from applicant questions to case preparation","Immigration and visa application assistant","AI that helps applicants understand immigration and visa requirements and submit complete applications, and helps immigration staff prepare cases by extracting form data, classifying evidence, routing applications and supporting interviews, while every grant or refusal is decided by an officer against the immigration rules.",[236],[715,511,7],"citizen-services",[37,103,102,468],[718,719,518,519],"Home Office (Visa, Status and Information Services)","U.S. Department of State (Bureau of Consular Affairs)",{"slug":721,"title":722,"shortTitle":723,"definition":724,"status":30,"industries":725,"functions":726,"patterns":727,"audience":348,"autonomy":42,"adoptionStage":43,"segment":348,"evidenceCount":117,"publicEvidenceCount":117,"organizations":728,"bestGrade":50,"headline":733,"lastVerified":59,"indexable":11},"correspondence-triage-and-routing","AI for inbound correspondence triage and routing","Correspondence triage and routing","AI that sorts inbound correspondence before anyone answers it: it takes every inbound letter, email, upload and secure message into one intake, identifies what it is, extracts the key fields, links it to the right customer and account, sets priority and routes it to the right team or workflow, replacing the manual sorting desk.",[192,32,172,236],[7,35,511],[102,103,138],[729,730,731,732,618,242],"Ecclesia Group","Encova Insurance","Loadsure","The Master Trust Bank of Japan",{"kpi":408,"label":409,"unit":54,"n":23,"nUpTo":20,"kind":55,"value":734,"qualifier":92,"claimant":129,"organization":618,"vendorReported":11},91,{"slug":736,"title":737,"shortTitle":738,"definition":739,"status":30,"industries":740,"functions":741,"patterns":742,"audience":140,"autonomy":329,"adoptionStage":70,"evidenceCount":117,"publicEvidenceCount":219,"organizations":743,"bestGrade":50,"headline":749,"lastVerified":59,"indexable":11},"aiops-incident-triage","AI for IT incident triage and root cause analysis (AIOps)","AIOps incident triage","AI that turns a flood of monitoring alerts into one probable incident, routes it to the right team, proposes likely root causes and remediation from runbooks and past incidents, and drafts the stakeholder updates and the post incident review, while an engineer authorizes every change.",[192,32,193,384,33],[197,7,648],[347,102,138,40,39],[744,745,746,747,748],"Google","Meta","Microsoft","Mizuho Financial Group","TD Bank",{"kpi":408,"label":409,"unit":54,"n":71,"nUpTo":20,"kind":750,"value":56,"qualifier":92,"claimant":76,"organization":76,"vendorReported":10},"median",{"slug":752,"title":753,"shortTitle":754,"definition":755,"status":30,"industries":756,"functions":757,"patterns":758,"audience":348,"autonomy":42,"adoptionStage":70,"segment":348,"evidenceCount":45,"publicEvidenceCount":45,"organizations":759,"bestGrade":50,"headline":76,"lastVerified":59,"indexable":11},"ledger-and-payment-reconciliation","AI for ledger and payment reconciliation","Ledger and payment reconciliation","AI that matches entries across nostro and vostro statements, card and scheme settlement files, the general ledger and suspense accounts, proposes matches and clearing journals, and routes only the genuine breaks to an operator with a plain language explanation.",[32,33,646,192,543,236],[512,7],[39,347,103],[760,761,762,763],"Comrade Trustee Services","Ginnie Mae","National Bank of Greece (Cyprus)","World Food Programme",{"slug":765,"title":766,"shortTitle":767,"definition":768,"status":30,"industries":769,"functions":770,"patterns":771,"audience":348,"autonomy":42,"adoptionStage":85,"segment":348,"evidenceCount":46,"publicEvidenceCount":46,"organizations":772,"bestGrade":50,"headline":775,"lastVerified":59,"indexable":11},"payment-investigations-and-exceptions","AI for payment investigations and exceptions","Payment investigations and exceptions","AI that works the payments that fall out of straight through processing: it reads the failure, repairs or enriches the message, drafts the ISO 20022 or SWIFT investigation, chases the counterparty bank and proposes a return, recall or correction, while an operator approves anything that moves money.",[32,33],[7,35],[39,103,102,116],[773,774],"BNY","JPMorgan Chase",{"kpi":126,"label":127,"unit":54,"n":23,"nUpTo":20,"kind":55,"value":776,"qualifier":185,"claimant":58,"organization":773,"vendorReported":10},10,{"slug":778,"title":779,"shortTitle":780,"definition":781,"status":30,"industries":782,"functions":783,"patterns":784,"audience":348,"autonomy":42,"adoptionStage":70,"evidenceCount":45,"publicEvidenceCount":45,"organizations":785,"bestGrade":50,"headline":76,"lastVerified":59,"indexable":11},"adverse-event-case-intake","AI for pharmacovigilance adverse event case intake","Adverse event case intake","AI that takes in adverse event reports about medicines, vaccines and devices from calls, emails, forms, literature and partner files, decides whether each is a valid case, flags seriousness, extracts and codes the case data into the safety database format, and routes it to drug safety professionals, who review medical content and regulatory reporting.",[400,236],[529,511,7],[103,102,37],[786,787,788,789],"Bayer","U.S. Food and Drug Administration, Center for Drug Evaluation and Research","U.S. Food and Drug Administration","Pfizer",{"slug":791,"title":792,"shortTitle":793,"definition":794,"status":30,"industries":795,"functions":796,"patterns":797,"audience":348,"autonomy":42,"adoptionStage":70,"segment":436,"evidenceCount":117,"publicEvidenceCount":117,"organizations":798,"bestGrade":50,"headline":76,"lastVerified":59,"indexable":11},"predictive-network-maintenance","AI for predictive network maintenance in telecom","Predictive network maintenance","Machine learning that spots the early signs of network failure, such as degrading cells, faulty customer equipment, ageing hardware or planned digging near fibre, and triggers a preventive fix, a remote reset or a targeted intervention before customers lose service.",[384],[447,434,7],[347,139,39],[452,453,799,454,391,455],"Telefónica España",{"slug":801,"title":802,"shortTitle":803,"definition":804,"status":30,"industries":805,"functions":806,"patterns":807,"audience":348,"autonomy":329,"adoptionStage":70,"segment":348,"evidenceCount":45,"publicEvidenceCount":45,"organizations":808,"bestGrade":50,"headline":76,"lastVerified":59,"indexable":11},"settlement-fail-prediction-and-exception-management","AI for settlement fail prediction and post trade exception management","Settlement fail prediction","AI that scores each pending securities settlement instruction for its likelihood of failing, names the probable cause (unmatched instruction, wrong settlement details, lack of securities or cash), and helps operations teams work the exceptions and counterparty queries before the intended settlement date, so fewer trades fail and fewer late settlement penalties are paid.",[646,32,543],[7,648],[139,102,39,116],[773,809,810],"Clearstream","Euroclear",{"slug":812,"title":813,"shortTitle":814,"definition":815,"status":30,"industries":816,"functions":817,"patterns":818,"audience":348,"autonomy":329,"adoptionStage":70,"segment":141,"evidenceCount":71,"publicEvidenceCount":46,"organizations":819,"bestGrade":145,"headline":76,"lastVerified":59,"indexable":11},"portfolio-reporting-and-commentary","AI generated client portfolio reports and commentary","Portfolio commentary","AI that drafts each client's periodic portfolio commentary and report narrative (performance, attribution, what drove returns, positioning and outlook) in plain language and in the client's language, where every figure comes from the portfolio system of record and a reviewer approves the text before delivery.",[543,32],[345,35,7],[116,138,468],[548,820],"Quilter",{"slug":822,"title":823,"shortTitle":824,"definition":825,"status":30,"industries":826,"functions":827,"patterns":829,"audience":140,"autonomy":42,"adoptionStage":70,"segment":830,"evidenceCount":46,"publicEvidenceCount":46,"organizations":831,"bestGrade":145,"headline":76,"lastVerified":165,"indexable":11},"lease-abstraction","AI lease abstraction for commercial real estate","Lease abstraction","AI that reads a commercial lease, amendment or letter of intent and extracts the key terms, such as parties, dates, rent, escalations, options and renewal notices, into structured data, so a property owner, occupier or brokerage does not retype every clause by hand into its lease administration and portfolio systems.",[66],[7,828],"legal",[103,39,40],"lease-administration",[832,833],"Cushman & Wakefield","JLL (Jones Lang LaSalle)",{"slug":835,"title":836,"shortTitle":837,"definition":838,"status":30,"industries":839,"functions":840,"patterns":841,"audience":348,"autonomy":42,"adoptionStage":70,"evidenceCount":71,"publicEvidenceCount":71,"organizations":842,"bestGrade":50,"headline":845,"lastVerified":59,"indexable":11},"medical-coding-automation","AI medical coding for clinical encounters","Medical coding automation","AI that reads the clinical documentation of an encounter and assigns the diagnosis and procedure codes (such as ICD-10, CPT and HCPCS) needed for billing and reporting, either as suggestions for a certified coder or autonomously for encounters it can code with high confidence, sending the rest to coders with the reasons.",[195],[512,7],[102,103],[843,333,844],"Mass General Brigham","Your Health",{"kpi":408,"label":409,"unit":54,"n":23,"nUpTo":20,"kind":55,"value":846,"qualifier":92,"claimant":58,"organization":844,"vendorReported":10},98.3,{"slug":848,"title":849,"shortTitle":850,"definition":851,"status":30,"industries":852,"functions":853,"patterns":854,"audience":140,"autonomy":329,"adoptionStage":43,"segment":44,"evidenceCount":117,"publicEvidenceCount":117,"organizations":855,"bestGrade":50,"headline":858,"lastVerified":59,"indexable":11},"client-meeting-notes-and-crm-update","AI meeting notes and CRM update for wealth advisors","Advisor meeting notes","An AI notetaker for wealth advisors that turns a client advice meeting, recorded with the client's consent, into the file note, follow up message and CRM record the firm needs to evidence its advice; unlike a general meeting summarizer, its output becomes part of the regulated client record. It drafts a structured note with the client's goals, circumstances, decisions and action items, and writes it into the CRM once the advisor has approved it.",[543,32],[68,529,7],[138,328,39,116],[202,856,548,820,144,857],"Commerzbank","UniSuper",{"kpi":859,"label":860,"unit":54,"n":23,"nUpTo":20,"kind":55,"value":861,"qualifier":92,"claimant":129,"organization":144,"vendorReported":11},"productivity-gain","Productivity gain",15,{"slug":863,"title":864,"shortTitle":865,"definition":866,"status":30,"industries":867,"functions":868,"patterns":869,"audience":140,"autonomy":329,"adoptionStage":43,"evidenceCount":219,"publicEvidenceCount":219,"organizations":870,"bestGrade":50,"headline":76,"lastVerified":59,"indexable":11},"meeting-summarization-and-action-items","AI meeting summarization and action items","Meeting summaries and action items","AI that summarizes internal and operational meetings, such as team, project, board and case meetings: it transcribes an online or in person meeting with the participants' knowledge and produces a summary, decisions and action items with owners and dates for the organizer to check and share. It is the general purpose tool; client advice meetings and sales calls, which feed a regulated record or a sales pipeline, have their own pages.",[192,236,193,544],[326,7],[138,328],[871,872,873,874,875],"U.S. Department of Labor","Ministry of Justice","Softcat","Trace3","Government Digital Service",{"slug":877,"title":878,"shortTitle":879,"definition":880,"status":30,"industries":881,"functions":883,"patterns":884,"audience":348,"autonomy":329,"adoptionStage":70,"segment":885,"evidenceCount":46,"publicEvidenceCount":46,"organizations":886,"bestGrade":145,"headline":76,"lastVerified":165,"indexable":11},"media-archive-metadata-tagging","AI metadata tagging and indexing for media archives","Media archive metadata tagging","AI that watches and listens to a broadcaster's or publisher's video and audio archive and generates rich, structured metadata, such as what is shown, who appears, spoken content, on screen text, logos and objects, so that content makers can find and reuse footage through natural language search instead of relying on the sparse, inconsistent tags an archive accumulated by hand over decades.",[882],"media-and-entertainment",[326,7],[514,328,102],"content operations",[887,888],"Australian Broadcasting Corporation","Radiotelevisión Española (RTVE)",{"slug":890,"title":891,"shortTitle":892,"definition":893,"status":30,"industries":894,"functions":895,"patterns":896,"audience":140,"autonomy":329,"adoptionStage":70,"segment":897,"evidenceCount":46,"publicEvidenceCount":46,"organizations":898,"bestGrade":50,"headline":901,"lastVerified":165,"indexable":11},"ai-drug-discovery-platform","AI native platform for drug target discovery and molecule design","AI drug discovery platform","An AI native research platform that prioritizes disease targets from biological data, generates and optimizes candidate drug molecules computationally, and predicts their properties before a chemist synthesizes and tests them, so a pharmaceutical or biotech company reaches a validated preclinical candidate with far fewer molecules made and tested than a conventional medicinal chemistry program.",[400],[7,345],[139,116],"drug discovery",[899,900],"Insilico Medicine","Recursion Pharmaceuticals",{"kpi":424,"label":425,"unit":54,"n":46,"nUpTo":20,"kind":55,"value":902,"qualifier":57,"claimant":58,"organization":899,"vendorReported":10},60,{"slug":904,"title":905,"shortTitle":906,"definition":907,"status":30,"industries":908,"functions":909,"patterns":910,"audience":41,"autonomy":329,"adoptionStage":85,"segment":362,"evidenceCount":46,"publicEvidenceCount":46,"organizations":911,"bestGrade":50,"headline":76,"lastVerified":59,"indexable":11},"corporate-account-onboarding-orchestration","AI orchestration of corporate account opening and channel setup","Corporate onboarding operations","An AI agent that runs the operational setup of a corporate client after the due diligence has been approved: it reads mandates, board resolutions and signatory documents, prepares accounts, users, roles and payment entitlements for approval, configures channel access, and chases outstanding items with the client, turning a manual setup that passes between several teams into a tracked, guided flow.",[32],[386,7],[39,103,37,116],[912,913],"Citi","Standard Chartered",{"slug":915,"title":916,"shortTitle":917,"definition":918,"status":30,"industries":919,"functions":920,"patterns":921,"audience":348,"autonomy":329,"adoptionStage":85,"segment":141,"evidenceCount":45,"publicEvidenceCount":71,"organizations":922,"bestGrade":50,"headline":76,"lastVerified":59,"indexable":11},"portfolio-drift-monitoring-and-rebalancing","AI portfolio drift monitoring and rebalancing proposals","Drift and rebalancing","Continuous monitoring of every client portfolio against its mandate or model, which detects drift beyond agreed bands and prepares a tax aware, low turnover rebalancing proposal with its rationale for an advisor or portfolio manager to approve before any trade is placed.",[543,32],[7,648,345],[347,39,139,116],[548,923,924],"SimCorp","Vanguard",{"slug":926,"title":927,"shortTitle":928,"definition":929,"status":30,"industries":930,"functions":931,"patterns":932,"audience":140,"autonomy":349,"adoptionStage":70,"segment":933,"evidenceCount":46,"publicEvidenceCount":46,"organizations":934,"bestGrade":50,"headline":76,"lastVerified":165,"indexable":11},"freight-rail-rolling-stock-predictive-maintenance","AI predictive maintenance for freight rail rolling stock","Rail rolling stock predictive maintenance","Machine vision and machine learning that inspect freight railcar wheels, bearings and other running gear as trains pass wayside sensors and camera portals at track speed, learn what a healthy wheel or a healthy reading looks like, and flag the ones that need attention before a crack, an overheating bearing or a worn wheel causes a service failure or a derailment.",[152],[7,434],[514,347,139],"mechanical-and-safety",[935,936],"BNSF Railway","Norfolk Southern",{"slug":938,"title":939,"shortTitle":940,"definition":941,"status":30,"industries":942,"functions":943,"patterns":944,"audience":140,"autonomy":349,"adoptionStage":70,"segment":945,"evidenceCount":71,"publicEvidenceCount":71,"organizations":946,"bestGrade":50,"headline":76,"lastVerified":59,"indexable":11},"industrial-asset-predictive-maintenance","AI predictive maintenance for industrial and energy assets","Industrial predictive maintenance","Machine learning that learns the normal behaviour of industrial and energy equipment from sensor and process data, flags early signs of degradation weeks or months before a failure, and turns them into prioritised maintenance work, so plants and utilities plan repairs instead of reacting to breakdowns.",[308,464],[7,434],[347,139],"asset-management",[947,472,948],"Duke Energy","Shell",{"slug":950,"title":951,"shortTitle":952,"definition":953,"status":30,"industries":954,"functions":955,"patterns":956,"audience":140,"autonomy":349,"adoptionStage":43,"segment":957,"evidenceCount":46,"publicEvidenceCount":46,"organizations":958,"bestGrade":50,"headline":961,"lastVerified":165,"indexable":11},"radiology-worklist-triage","AI prioritization of radiology and imaging worklists","Radiology worklist triage","An AI system that analyzes a medical image immediately after a scan, flags time sensitive findings such as a brain bleed, a stroke causing large vessel occlusion or a pulmonary embolism, and reorders the radiologist's worklist and notifies the care team so the most urgent cases are read and acted on first, while a radiologist confirms every finding before it changes a patient's treatment.",[195],[7],[514,102,347],"emergency and inpatient imaging",[959,960],"Adventist Health + Rideout","Sheba Medical Center",{"kpi":424,"label":425,"unit":54,"n":23,"nUpTo":20,"kind":55,"value":962,"qualifier":57,"claimant":129,"organization":959,"vendorReported":11},44,{"slug":964,"title":965,"shortTitle":966,"definition":967,"status":30,"industries":968,"functions":969,"patterns":971,"audience":348,"autonomy":42,"adoptionStage":43,"evidenceCount":45,"publicEvidenceCount":45,"organizations":972,"bestGrade":50,"headline":976,"lastVerified":59,"indexable":11},"product-content-and-catalog-enrichment","AI product content and catalog enrichment for online retail","Product content and catalog enrichment","AI that writes and repairs product content at catalog scale: it drafts titles, descriptions and image alt text, and extracts missing attributes such as color, size and material from supplier text and product images, then checks its own output before the content is published to the store and to search engines. A human owns the rules, the quality thresholds and the exceptions.",[194,192],[970,7],"marketing",[116,514,102],[973,974,975,503],"Amazon","eBay","Etsy",{"kpi":977,"label":978,"unit":54,"n":23,"nUpTo":20,"kind":55,"value":979,"qualifier":92,"claimant":58,"organization":973,"vendorReported":10},"quality-score-uplift","Quality score uplift",40,{"slug":981,"title":982,"shortTitle":983,"definition":984,"status":30,"industries":985,"functions":986,"patterns":987,"audience":348,"autonomy":42,"adoptionStage":70,"evidenceCount":219,"publicEvidenceCount":219,"organizations":988,"bestGrade":145,"headline":994,"lastVerified":59,"indexable":11},"call-quality-and-compliance-monitoring","AI quality and compliance monitoring of every customer interaction","Call quality and compliance","Automated quality assurance that transcribes and scores every customer interaction, voice and chat, against the organization's own rubric, checking required disclosures and script adherence, flagging conduct and mis selling risk, and surfacing coaching opportunities, instead of the small sample a human QA team can review.",[192,32,172,308,384,194],[35,529,7],[328,102,138],[989,990,991,992,993],"British Gas","Central Bank","DoorDash","Oportun","VitalityHealth",{"kpi":977,"label":978,"unit":54,"n":23,"nUpTo":20,"kind":55,"value":776,"qualifier":57,"claimant":129,"organization":989,"vendorReported":11},{"slug":996,"title":997,"shortTitle":998,"definition":999,"status":30,"industries":1000,"functions":1001,"patterns":1002,"audience":140,"autonomy":42,"adoptionStage":70,"segment":469,"evidenceCount":71,"publicEvidenceCount":71,"organizations":1004,"bestGrade":50,"headline":1007,"lastVerified":59,"indexable":11},"production-line-quality-inspection","AI quality inspection on the production line","Production quality inspection","AI that inspects every unit on a production line, from camera images, sound or machine process data, to find defects, missing parts and wrong variants in real time, and routes the few anomalies it flags to a quality inspector instead of relying on manual sampling at the end of the line.",[464,465],[7],[514,347,1003,39],"synthetic-data-generation",[1005,471,1006],"Audi","Pegatron",{"kpi":1008,"label":1009,"unit":54,"n":23,"nUpTo":20,"kind":55,"value":284,"qualifier":92,"claimant":129,"organization":1006,"vendorReported":11},"cost-reduction","Cost reduction",{"slug":1011,"title":1012,"shortTitle":1013,"definition":1014,"status":30,"industries":1015,"functions":1016,"patterns":1017,"audience":140,"autonomy":329,"adoptionStage":43,"evidenceCount":117,"publicEvidenceCount":117,"organizations":1018,"bestGrade":50,"headline":1025,"lastVerified":59,"indexable":11},"email-and-ticket-reply-drafting","AI reply drafting for customer email and support tickets","Email and ticket reply drafting","A copilot for asynchronous service work that drafts the reply to an incoming customer email, message or ticket once it has reached an agent: it summarizes the request, pulls the relevant customer data and approved knowledge, and drafts a reply in the organization's tone and the customer's language for the agent to check, edit and send. Live calls and chats, and the sorting of the inbox itself, are separate use cases.",[192,236,32,384,193],[35,7],[116,138,40,102],[1019,1020,1021,1022,1023,1024],"Centers for Disease Control and Prevention","First National Bank","HYPE","Nomad eSIM","Transportation Security Administration","Turing",{"kpi":424,"label":425,"unit":54,"n":46,"nUpTo":20,"kind":55,"value":184,"qualifier":57,"claimant":129,"organization":1021,"vendorReported":11},{"slug":1027,"title":1028,"shortTitle":1029,"definition":1030,"status":30,"industries":1031,"functions":1032,"patterns":1033,"audience":348,"autonomy":42,"adoptionStage":43,"evidenceCount":71,"publicEvidenceCount":71,"organizations":1034,"bestGrade":50,"headline":76,"lastVerified":59,"indexable":11},"automated-scoring-of-written-responses","AI scoring of essays and written answers in assessments","Essay and written answer scoring","AI that scores students' essays and short written answers against a rubric, trained on responses scored by human raters, with human raters rescoring a sample of responses and every response the engine is unsure about. In hybrid programmes such as Texas, a human score is the score of record whenever a human scores a response.",[371,236],[7],[102,139],[1035,1036,1037],"ETS","Massachusetts Department of Elementary and Secondary Education","Texas Education Agency",{"slug":1039,"title":1040,"shortTitle":1041,"definition":1042,"status":30,"industries":1043,"functions":1044,"patterns":1046,"audience":348,"autonomy":42,"adoptionStage":85,"segment":362,"evidenceCount":71,"publicEvidenceCount":71,"organizations":1047,"bestGrade":145,"headline":76,"lastVerified":59,"indexable":11},"trade-finance-crime-screening","AI screening of trade finance transactions for trade based money laundering","Trade crime screening","AI that screens every trade finance transaction for financial crime risk: it checks parties, vessels and ports against sanctions and watchlists, tests goods descriptions against dual use and controlled goods lists, compares unit prices with benchmarks for over or under invoicing, and reads trade documents and messages for laundering red flags, then prepares a case narrative for a human investigator.",[32],[1045,7],"financial-crime-compliance",[103,347,102,138],[560,562,1048],"United Bank Limited",{"slug":1050,"title":1051,"shortTitle":1052,"definition":1053,"status":30,"industries":1054,"functions":1055,"patterns":1056,"audience":140,"autonomy":349,"adoptionStage":70,"evidenceCount":71,"publicEvidenceCount":71,"organizations":1057,"bestGrade":50,"headline":76,"lastVerified":59,"indexable":11},"emergency-call-triage-support","AI support for emergency call triage (112 and 911)","Emergency call triage support","AI that supports emergency call takers and dispatchers during 112 and 911 calls, with live transcription, translation, summaries, location cues and alerts for critical conditions such as cardiac arrest, while the call taker keeps every triage and dispatch decision.",[236,195],[715,7],[328,468,138,139],[1058,1059,1060],"Baltimore City 911 (Emergency Communications)","Copenhagen Emergency Medical Services","Galt Police Department",{"slug":1062,"title":1063,"shortTitle":1064,"definition":1065,"status":30,"industries":1066,"functions":1067,"patterns":1068,"audience":140,"autonomy":42,"adoptionStage":43,"segment":1069,"evidenceCount":71,"publicEvidenceCount":71,"organizations":1070,"bestGrade":50,"headline":76,"lastVerified":165,"indexable":11},"property-valuation-support","AI support for property valuation and appraisal","Property valuation support","AI, most often an automated valuation model, that estimates a property's market value from comparable sales, property characteristics and location data, and either offers to replace a full appraisal within set limits or gives a professional valuer a first pass estimate, the closest comparable sales and a reliability score, so the valuer's time goes to the properties that need a person's judgment.",[66,32,236],[570,511,7],[139,102],"lending",[1071,1072,1073],"Fannie Mae","Riverside County Assessor-County Clerk-Recorder","Valuation Office Agency",{"slug":1075,"title":1076,"shortTitle":1077,"definition":1078,"status":30,"industries":1079,"functions":1080,"patterns":1081,"audience":348,"autonomy":329,"adoptionStage":43,"evidenceCount":117,"publicEvidenceCount":219,"organizations":1082,"bestGrade":145,"headline":1088,"lastVerified":229,"indexable":11},"audio-and-video-transcription-and-captioning","AI transcription, subtitles and captions for audio and video","Transcription and captioning","AI that transcribes recorded audio and video, such as podcasts, broadcasts, lessons, interviews and hearings, in several languages, separates the speakers and produces timed transcripts, subtitles and captions for a human editor to check, delivered as files for publishing or the archive.",[882,371,192],[7,326],[328,468,116],[1083,1084,1085,1086,1087],"Ateme","Comeen","Pacers Sports & Entertainment","Sveriges Television (SVT)","Warner Bros. Discovery",{"kpi":1008,"label":1009,"unit":54,"n":23,"nUpTo":20,"kind":55,"value":184,"qualifier":92,"claimant":129,"organization":1087,"vendorReported":11},{"slug":1090,"title":1091,"shortTitle":1092,"definition":1093,"status":30,"industries":1094,"functions":1095,"patterns":1096,"audience":41,"autonomy":329,"adoptionStage":70,"evidenceCount":199,"publicEvidenceCount":199,"organizations":1097,"bestGrade":50,"headline":76,"lastVerified":229,"indexable":11},"public-service-translation","AI translation and interpretation for multilingual public services","Public service translation","AI that translates government content, documents and conversations between officials and the public, in writing and in real time speech, so people can use public services in their own language, with human translators and interpreters reviewing what carries legal or safety weight.",[236],[715,35,7],[468,37,328,103],[1058,1098,1099,1100,1101,1102,1103,719],"Delaware County","European Commission","Federal Emergency Management Agency","Internal Revenue Service","Madrid Destino","Montgomery County Government",{"slug":1105,"title":1106,"shortTitle":1107,"definition":1108,"status":30,"industries":1109,"functions":1110,"patterns":1111,"audience":140,"autonomy":349,"adoptionStage":43,"evidenceCount":284,"publicEvidenceCount":219,"organizations":1112,"bestGrade":50,"headline":1114,"lastVerified":59,"indexable":11},"live-agent-assist","Real time AI assist for contact centre agents","Live agent assist","A real time copilot for human contact centre agents during a live call or chat: it transcribes the conversation as it happens, surfaces the relevant knowledge and next step, drafts responses, and writes the after call summary and CRM notes, while the agent stays in control of what is said and 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