[{"data":1,"prerenderedAt":480},["ShallowReactive",2],{"uc-hub-function-knowledge-management":3},{"type":4,"typeLabel":5,"term":6,"includeUnpublished":10,"indexable":11,"stats":12,"useCases":23,"benchmarks":401,"topIndustries":414,"topFunctions":432,"topPatterns":433,"stageMix":453,"regionMix":464,"organizations":479,"other":109},"function","Business function",{"id":7,"label":8,"description":9},"knowledge-management","Knowledge management","Capturing, finding and maintaining the policies, procedures and know how staff rely on.",false,true,{"useCases":13,"publicDeployments":14,"blitsAiDeployments":15,"organizations":16,"countries":17,"outcomeDisclosureRate":18,"gradeMix":19},21,82,5,77,18,57,{"A":20,"B":21,"C":22,"D":20},0,42,40,[24,57,91,110,130,149,168,182,203,218,230,248,265,280,293,307,325,338,354,367,386],{"slug":25,"title":26,"shortTitle":27,"definition":28,"status":29,"industries":30,"functions":32,"patterns":34,"audience":38,"autonomy":39,"adoptionStage":40,"evidenceCount":41,"publicEvidenceCount":41,"organizations":42,"bestGrade":46,"headline":47,"lastVerified":56,"indexable":11},"ambient-clinical-documentation","AI ambient scribe for clinical documentation","Ambient clinical documentation","An AI scribe that listens, with the patient's consent, to the conversation between a clinician and a patient and drafts the clinical note, and often the letter or after visit summary, for the clinician to review, edit and sign in the health record. It documents; it does not diagnose or decide on treatment.","published",[31],"healthcare",[33,7],"operations",[35,36,37],"speech-analytics","summarization","content-generation","employee-facing","copilot","mainstream",3,[43,44,45],"Great Ormond Street Hospital for Children NHS Foundation Trust","Kaiser Permanente","US Department of Veterans Affairs, Veterans Health Administration","B",{"kpi":48,"label":49,"unit":50,"n":51,"nUpTo":20,"kind":52,"value":53,"qualifier":54,"claimant":55,"organization":43,"vendorReported":10},"handling-time-reduction","Handling time reduction","percent",1,"reported",8.2,"exact","organization","2026-09-27",{"slug":58,"title":59,"shortTitle":60,"definition":61,"status":29,"industries":62,"functions":64,"patterns":67,"audience":72,"autonomy":73,"adoptionStage":40,"evidenceCount":74,"publicEvidenceCount":75,"organizations":76,"bestGrade":46,"headline":86,"lastVerified":56,"indexable":11},"citizen-information-assistant","AI assistant for citizen information and government services","Citizen information assistant","An AI assistant that answers residents' and businesses' questions about government services in plain language, grounded only in official guidance with links to the source, points them to the right online service or office, and hands anything personal, urgent or outside its content to a human with the context attached.",[63],"government",[65,66,7],"citizen-services","customer-service",[68,69,70,71],"rag-knowledge-assistant","conversational-agent","voice-agent","classification-and-routing","customer-facing","supervised-agent",11,9,[77,78,79,80,81,82,83,84,85],"Abu Dhabi Government (TAMM)","Driver and Vehicle Licensing Agency","Estonian Information System Authority (RIA)","Foreign, Commonwealth and Development Office","Gemeente Tilburg","Government Digital Service","Government of the City of Buenos Aires","Madrid Destino","Montgomery County Government",{"kpi":87,"label":88,"unit":50,"n":51,"nUpTo":20,"kind":52,"value":89,"qualifier":90,"claimant":55,"organization":80,"vendorReported":10},"accuracy","Accuracy",76,"at-least",{"slug":92,"title":93,"shortTitle":94,"definition":95,"status":29,"industries":96,"functions":99,"patterns":101,"audience":38,"autonomy":73,"adoptionStage":103,"evidenceCount":104,"publicEvidenceCount":41,"organizations":105,"bestGrade":46,"headline":109,"lastVerified":56,"indexable":11},"employee-onboarding-assistant","AI assistant for employee onboarding","Employee onboarding assistant","An assistant that guides each new employee from signed contract through the first months: it answers first week questions in plain language, tracks the personal onboarding checklist, triggers the paperwork, equipment, access and training steps in the systems that own them, and keeps the manager and HR informed of what is still open.",[97,63,98,31],"cross-industry","professional-services",[100,7],"human-resources",[69,68,102],"agentic-workflow","early-adopters",4,[106,107,108],"American Addiction Centers","KPMG","U.S. Department of Agriculture",null,{"slug":111,"title":112,"shortTitle":113,"definition":114,"status":29,"industries":115,"functions":118,"patterns":119,"audience":38,"autonomy":73,"adoptionStage":103,"evidenceCount":15,"publicEvidenceCount":104,"organizations":120,"bestGrade":46,"headline":125,"lastVerified":56,"indexable":11},"hr-and-policy-assistant","AI assistant for HR and policy questions","HR and policy assistant","An employee self service assistant that answers questions on leave, pay and tax forms, benefits, expenses, travel and conduct policies from the organization's own HR documents, personalized to the employee's country and role, and starts simple HR transactions such as leave requests or employment letters in the HR system.",[97,116,117,31],"banking","technology",[100,7],[68,69,102],[121,122,123,124],"Bank of America","IBM","Turing","Vituity",{"kpi":126,"label":127,"unit":50,"n":128,"nUpTo":20,"kind":52,"value":129,"qualifier":54,"claimant":55,"organization":122,"vendorReported":10},"employee-adoption","Employee adoption",2,99,{"slug":131,"title":132,"shortTitle":133,"definition":134,"status":29,"industries":135,"functions":137,"patterns":139,"audience":38,"autonomy":141,"adoptionStage":103,"segment":142,"evidenceCount":15,"publicEvidenceCount":15,"organizations":143,"bestGrade":46,"headline":109,"lastVerified":56,"indexable":11},"insurance-broker-and-agent-assistant","AI assistant for insurance brokers and agents","Broker and agent assistant","An AI assistant for tied agents, independent brokers, advisors and the insurer's own distribution staff that answers product, underwriting and process questions from approved sources, prepares personalized customer engagement and follow ups, validates and prioritizes leads, and drafts meeting notes and emails, so producers spend more time with customers.",[136],"insurance",[138,7],"sales",[68,140,37,36],"recommendation-and-personalization","assist","distribution",[144,145,146,147,148],"Manulife","Prudential plc","Sun Life","Waterdrop","Zurich Insurance Group",{"slug":150,"title":151,"shortTitle":152,"definition":153,"status":29,"industries":154,"functions":156,"patterns":157,"audience":38,"autonomy":141,"adoptionStage":103,"segment":159,"evidenceCount":41,"publicEvidenceCount":41,"organizations":160,"bestGrade":164,"headline":165,"lastVerified":56,"indexable":11},"retail-store-and-kiosk-assistant","AI assistant for telecom retail stores, from associate copilot to digital human kiosk","Retail store and kiosk assistant","An AI assistant for telecom shops that gives store associates quick, sourced answers on plans, promotions, devices and the customer's account during the conversation, and that can also greet and serve customers directly on an in store screen or kiosk, sometimes as a digital human, handing them to an associate when they are ready to buy or need help.",[155],"telecommunications",[138,66,7],[68,158,69,140],"digital-human","front-office",[161,162,163],"Bouygues Telecom","Deutsche Telekom","T-Mobile","C",{"kpi":87,"label":88,"unit":50,"n":51,"nUpTo":20,"kind":52,"value":166,"qualifier":54,"claimant":167,"organization":161,"vendorReported":11},95,"vendor",{"slug":169,"title":170,"shortTitle":171,"definition":172,"status":29,"industries":173,"functions":176,"patterns":177,"audience":38,"autonomy":39,"adoptionStage":103,"segment":178,"evidenceCount":41,"publicEvidenceCount":41,"organizations":179,"bestGrade":46,"headline":109,"lastVerified":56,"indexable":11},"client-briefing-and-call-report-copilot","AI copilot for corporate client briefings and call reports","Client briefing and call reports","An AI copilot for relationship managers, mainly in corporate and commercial banking, whose main job is preparation: before a client meeting it assembles a briefing pack from filings, news, internal notes, product holdings and upcoming maturities, and afterwards it turns the banker's notes into a structured call report and CRM update. Unlike a meeting notetaker, which centres on capturing the conversation, it centres on the credit and cross sell context around the meeting; wealth advisor tools that also prepare meetings overlap with it. The banker reviews every output.",[116,174,175],"wealth-and-asset-management","capital-markets",[138,7],[68,36,37,102],"specialized-businesses",[121,180,181],"Scotiabank","Standard Chartered",{"slug":183,"title":184,"shortTitle":185,"definition":186,"status":29,"industries":187,"functions":190,"patterns":191,"audience":38,"autonomy":141,"adoptionStage":103,"segment":193,"evidenceCount":41,"publicEvidenceCount":41,"organizations":194,"bestGrade":46,"headline":198,"lastVerified":56,"indexable":11},"plant-operator-and-maintenance-copilot","AI copilot for plant operators and maintenance technicians","Plant operator and maintenance copilot","A generative AI assistant for the people who run and repair machines in plants, workshops and service centres: it answers fault and procedure questions from equipment manuals, fault reports, shift logs and live machine data, in the technician's language, with links to the sources, so faults are diagnosed faster and expert knowledge is not lost when experienced staff retire.",[188,189],"manufacturing","automotive",[33,7],[68,69,36,192],"translation","production",[195,196,197],"BMW Group","Georgia-Pacific","Textron Aviation",{"kpi":199,"label":200,"unit":201,"n":20,"nUpTo":51,"kind":52,"value":17,"qualifier":202,"claimant":167,"organization":197,"vendorReported":11},"time-saved-per-task","Time saved per task","minutes","up-to",{"slug":204,"title":205,"shortTitle":206,"definition":207,"status":29,"industries":208,"functions":209,"patterns":211,"audience":38,"autonomy":39,"adoptionStage":212,"evidenceCount":15,"publicEvidenceCount":15,"organizations":213,"bestGrade":46,"headline":109,"lastVerified":56,"indexable":11},"civil-servant-drafting-copilot","AI drafting copilot for civil servants for correspondence, briefings and ministerial replies","Civil servant drafting copilot","A generative AI assistant that drafts replies to correspondence from the public and elected representatives, briefings, submissions and summaries for civil servants, grounded in the department's approved lines, policy documents and case data, with the official editing and approving every word before it is sent or cleared.",[63],[65,7,210],"case-management",[37,68,36],"emerging",[214,215,216,217,82],"Cabinet Office (Government Communication Service)","Crown Prosecution Service","Department for Education","Department for Science, Innovation and Technology (Incubator for Artificial Intelligence)",{"slug":219,"title":220,"shortTitle":221,"definition":222,"status":29,"industries":223,"functions":224,"patterns":225,"audience":38,"autonomy":141,"adoptionStage":40,"evidenceCount":104,"publicEvidenceCount":104,"organizations":226,"bestGrade":46,"headline":109,"lastVerified":56,"indexable":11},"enterprise-knowledge-search","AI enterprise knowledge search for employees","Enterprise knowledge search","An assistant that lets any employee ask a question in plain language and get a synthesized answer from the organization's own policies, procedures, product manuals and research, with citations to the source documents and only from documents the employee is allowed to see.",[97,116,174,136,63,98],[7,33,66],[68,69,36],[121,227,228,229],"Morgan Stanley","SIGNAL IDUNA","Wells Fargo",{"slug":231,"title":232,"shortTitle":233,"definition":234,"status":29,"industries":235,"functions":236,"patterns":237,"audience":38,"autonomy":39,"adoptionStage":103,"evidenceCount":15,"publicEvidenceCount":15,"organizations":238,"bestGrade":46,"headline":244,"lastVerified":56,"indexable":11},"training-content-generation","AI for creating employee training and eLearning content","Training content creation","Generative AI that helps learning and development teams turn source material such as procedures, product documentation and policies into training: course outlines, lesson text, quizzes, narration, avatar videos and translations, which instructional designers and subject matter experts review before publishing.",[97,63,117,188],[100,7],[37,192,36],[239,240,241,242,243],"Carlsberg Group","Internal Revenue Service","U.S. Marshals Service","Veterans Benefits Administration","Zoom",{"kpi":245,"label":246,"unit":50,"n":51,"nUpTo":20,"kind":52,"value":247,"qualifier":54,"claimant":167,"organization":243,"vendorReported":11},"processing-time-reduction","Cycle time reduction",90,{"slug":249,"title":250,"shortTitle":251,"definition":252,"status":29,"industries":253,"functions":254,"patterns":257,"audience":38,"autonomy":39,"adoptionStage":212,"segment":259,"evidenceCount":41,"publicEvidenceCount":41,"organizations":260,"bestGrade":46,"headline":109,"lastVerified":264,"indexable":11},"policy-drafting-and-gap-analysis","AI for policy drafting and policy gap analysis","Policy drafting and gaps","An assistant that takes a new or changed obligation, finds every internal policy, standard and procedure it touches, flags clauses that now conflict or are silent, and drafts the updated wording in house style as a redline for the policy owner to approve.",[97,116,136,175,63],[255,256,7],"regulatory-compliance","legal",[68,37,258,36],"document-processing","second-line",[261,262,263],"Federal Deposit Insurance Corporation","Administration for Children and Families","Health Resources and Services Administration","2026-09-26",{"slug":266,"title":267,"shortTitle":268,"definition":269,"status":29,"industries":270,"functions":271,"patterns":272,"audience":38,"autonomy":39,"adoptionStage":103,"evidenceCount":104,"publicEvidenceCount":104,"organizations":273,"bestGrade":164,"headline":278,"lastVerified":56,"indexable":11},"rfp-and-proposal-response-drafting","AI for RFP, tender and sales proposal response drafting","RFP and proposal drafting","AI that helps sales and bid teams answer requests for proposal, tenders, security questionnaires and sales proposals: it breaks the request into questions and requirements, retrieves approved answers and past proposals, drafts the response and a compliance matrix, and routes open points to subject matter experts, with a proposal manager reviewing everything before submission.",[97,98,117],[138,7],[37,68,258],[274,275,276,277],"GroupeActive","Industrialized Construction Group","Microsoft","Verdantas",{"kpi":245,"label":246,"unit":50,"n":51,"nUpTo":20,"kind":52,"value":279,"qualifier":54,"claimant":167,"organization":275,"vendorReported":11},80,{"slug":281,"title":282,"shortTitle":283,"definition":284,"status":29,"industries":285,"functions":286,"patterns":288,"audience":38,"autonomy":39,"adoptionStage":212,"evidenceCount":104,"publicEvidenceCount":104,"organizations":289,"bestGrade":46,"headline":109,"lastVerified":56,"indexable":11},"support-knowledge-article-generation","AI for support knowledge article generation and maintenance","Knowledge article generation","AI that drafts knowledge base articles from resolved tickets, cases and conversations, detects questions the knowledge base does not answer and articles that are outdated or contradict each other, and proposes new or revised articles for a knowledge owner to review and publish.",[97,63,189],[7,66,287],"it-and-engineering",[37,36,71],[290,240,291,292],"Centers for Disease Control and Prevention","U.S. National Science Foundation","Rivian",{"slug":294,"title":295,"shortTitle":296,"definition":297,"status":29,"industries":298,"functions":299,"patterns":300,"audience":38,"autonomy":141,"adoptionStage":40,"segment":159,"evidenceCount":301,"publicEvidenceCount":301,"organizations":302,"bestGrade":46,"headline":109,"lastVerified":264,"indexable":11},"wealth-advisor-knowledge-assistant","AI knowledge assistant for wealth advisors and relationship managers","Advisor knowledge assistant","A conversational assistant that answers a wealth advisor's or relationship manager's questions in seconds from the firm's own research, house view, product documentation and policies, with every answer linked to the source document so the advisor can check it before using it with a client.",[174,116],[7,138,66],[68,69],6,[121,303,304,227,305,306],"Citi","JPMorgan Chase","UBS","Yes Bank",{"slug":308,"title":309,"shortTitle":310,"definition":311,"status":29,"industries":312,"functions":313,"patterns":314,"audience":38,"autonomy":39,"adoptionStage":103,"evidenceCount":104,"publicEvidenceCount":104,"organizations":315,"bestGrade":46,"headline":320,"lastVerified":56,"indexable":11},"legal-research-and-drafting-assistant","AI legal research and drafting assistant for lawyers","Legal research and drafting","A generative AI assistant for lawyers in firms, legal departments and public bodies that finds and summarises case law, legislation and internal know how, answers legal questions with citations and drafts first versions of memos, briefings, letters and filings, which a lawyer verifies and signs off.",[98,97,63],[256,7],[68,37,36,258],[316,317,318,319],"A&O Shearman","Ashurst Perkins Coie","U.S. Department of Justice","U.S. Securities and Exchange Commission",{"kpi":321,"label":322,"unit":50,"n":51,"nUpTo":20,"kind":52,"value":323,"qualifier":324,"claimant":55,"organization":317,"vendorReported":10},"productivity-gain","Productivity gain",45,"approximately",{"slug":326,"title":327,"shortTitle":328,"definition":329,"status":29,"industries":330,"functions":331,"patterns":332,"audience":38,"autonomy":39,"adoptionStage":40,"evidenceCount":15,"publicEvidenceCount":15,"organizations":333,"bestGrade":46,"headline":109,"lastVerified":56,"indexable":11},"meeting-summarization-and-action-items","AI meeting summarization and action items","Meeting summaries and action items","AI that summarizes internal and operational meetings, such as team, project, board and case meetings: it transcribes an online or in person meeting with the participants' knowledge and produces a summary, decisions and action items with owners and dates for the organizer to check and share. It is the general purpose tool; client advice meetings and sales calls, which feed a regulated record or a sales pipeline, have their own pages.",[97,63,117,98],[7,33],[36,35],[334,335,336,337,82],"U.S. Department of Labor","Ministry of Justice","Softcat","Trace3",{"slug":339,"title":340,"shortTitle":341,"definition":342,"status":29,"industries":343,"functions":345,"patterns":346,"audience":348,"autonomy":39,"adoptionStage":103,"segment":349,"evidenceCount":128,"publicEvidenceCount":128,"organizations":350,"bestGrade":164,"headline":109,"lastVerified":353,"indexable":11},"media-archive-metadata-tagging","AI metadata tagging and indexing for media archives","Media archive metadata tagging","AI that watches and listens to a broadcaster's or publisher's video and audio archive and generates rich, structured metadata, such as what is shown, who appears, spoken content, on screen text, logos and objects, so that content makers can find and reuse footage through natural language search instead of relying on the sparse, inconsistent tags an archive accumulated by hand over decades.",[344],"media-and-entertainment",[7,33],[347,35,71],"computer-vision","back-office","content operations",[351,352],"Australian Broadcasting Corporation","Radiotelevisión Española (RTVE)","2026-09-28",{"slug":355,"title":356,"shortTitle":357,"definition":358,"status":29,"industries":359,"functions":360,"patterns":362,"audience":38,"autonomy":39,"adoptionStage":103,"segment":159,"evidenceCount":104,"publicEvidenceCount":104,"organizations":363,"bestGrade":46,"headline":365,"lastVerified":56,"indexable":11},"investment-research-summarization","AI summaries of investment research and the house view","Research summaries","An AI assistant that condenses long research reports, overnight market moves and the house view into short, sourced briefings for advisors and analysts, answers \"what is our view on X\" on demand, and adapts approved research for different client segments and languages, with every figure traced to the original research.",[174,175,116],[361,138,7],"analytics-and-reporting",[36,68,37,192],[303,364,227,305],"Deutsche Bank",{"kpi":199,"label":200,"unit":201,"n":20,"nUpTo":51,"kind":52,"value":366,"qualifier":202,"claimant":55,"organization":364,"vendorReported":10},120,{"slug":368,"title":369,"shortTitle":370,"definition":371,"status":29,"industries":372,"functions":374,"patterns":375,"audience":348,"autonomy":39,"adoptionStage":40,"evidenceCount":301,"publicEvidenceCount":15,"organizations":376,"bestGrade":164,"headline":382,"lastVerified":264,"indexable":11},"audio-and-video-transcription-and-captioning","AI transcription, subtitles and captions for audio and video","Transcription and captioning","AI that transcribes recorded audio and video, such as podcasts, broadcasts, lessons, interviews and hearings, in several languages, separates the speakers and produces timed transcripts, subtitles and captions for a human editor to check, delivered as files for publishing or the archive.",[344,373,97],"education",[33,7],[35,192,37],[377,378,379,380,381],"Ateme","Comeen","Pacers Sports & Entertainment","Sveriges Television (SVT)","Warner Bros. Discovery",{"kpi":383,"label":384,"unit":50,"n":51,"nUpTo":20,"kind":52,"value":385,"qualifier":54,"claimant":167,"organization":381,"vendorReported":11},"cost-reduction","Cost reduction",50,{"slug":387,"title":388,"shortTitle":389,"definition":390,"status":29,"industries":391,"functions":393,"patterns":395,"audience":72,"autonomy":396,"adoptionStage":103,"evidenceCount":15,"publicEvidenceCount":104,"organizations":397,"bestGrade":164,"headline":109,"lastVerified":264,"indexable":11},"ai-visitor-and-tour-guide","AI visitor and tour guide for cities, museums and events","Visitor and tour guide","A location and context aware AI guide, often spoken, that tells visitors of cities, museums, heritage sites and events the stories behind what is around them and answers their questions in their own language, grounded in the organization's curated content and in the visitor's position or the object they scan.",[392,344,63],"travel-and-hospitality",[66,394,7],"marketing",[68,69,70,347,192],"autonomous",[398,399,84,400],"Art Basel","Bloomberg Connects","National Gallery Singapore",[402],{"kpi":245,"label":246,"unit":50,"aggregate":11,"higherIsBetter":11,"n":104,"nUpTo":20,"median":279,"min":403,"max":247,"byClaimant":404,"vendorOnly":11,"points":405},33,{"organization":20,"vendor":104,"regulator":20,"independent":20},[406,408,410,412],{"evidenceId":407,"organization":243,"value":247,"qualifier":54,"claimant":167,"grade":164,"pooled":11},"zoom-ai-video-sales-training",{"evidenceId":409,"organization":275,"value":279,"qualifier":54,"claimant":167,"grade":164,"pooled":11},"icg-copilot-proposal-drafting",{"evidenceId":411,"organization":381,"value":279,"qualifier":54,"claimant":167,"grade":164,"pooled":11},"warner-bros-discovery-ai-captioning-tool",{"evidenceId":413,"organization":123,"value":403,"qualifier":54,"claimant":167,"grade":164,"pooled":11},"turing-hr-ticket-reply-drafting",[415,418,420,422,424,426,428,430],{"id":97,"label":416,"count":417},"Cross industry",10,{"id":63,"label":419,"count":417},"Government and public sector",{"id":116,"label":421,"count":301},"Banking",{"id":98,"label":423,"count":15},"Professional services",{"id":117,"label":425,"count":104},"Technology and software",{"id":174,"label":427,"count":104},"Wealth and asset management",{"id":175,"label":429,"count":41},"Capital markets",{"id":31,"label":431,"count":41},"Healthcare",[],[434,437,440,442,445,447,449,451],{"id":68,"label":435,"count":436},"RAG knowledge assistant",15,{"id":36,"label":438,"count":439},"Summarization",12,{"id":37,"label":441,"count":74},"Content generation",{"id":69,"label":443,"count":444},"Conversational agent",8,{"id":192,"label":446,"count":15},"Translation",{"id":35,"label":448,"count":104},"Speech analytics",{"id":102,"label":450,"count":41},"Agentic workflow",{"id":71,"label":452,"count":41},"Classification and routing",[454,456,458,459,462],{"stage":455,"count":104},"announced",{"stage":457,"count":439},"pilot",{"stage":193,"count":21},{"stage":460,"count":461},"scaled",22,{"stage":463,"count":128},"paused",[465,468,471,473,475,477],{"region":466,"count":467},"north-america",38,{"region":469,"count":470},"europe",26,{"region":472,"count":74},"global",{"region":474,"count":15},"asia-pacific",{"region":476,"count":51},"middle-east",{"region":478,"count":51},"latin-america",[316,77,262,106,398,317,377,351,195,121,399,161,214,239,290,303,378,215,216,217,364,162,78,79,261,80,81,196,82,83,43,274,263,122,275,240,304,107,44,84,144,276,335,85,227,400,379,145,352,292,228,180,336,181,146,380,163,197,337,123,108,318,334,241,291,319,305,45,277,242,124,381,147,229,306,243,148],1790598308684]