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caseworkers.","published",[29],"government",[7,31,32],"case-management","customer-service",[34,35,36,37],"conversational-agent","rag-knowledge-assistant","voice-agent","document-processing","customer-facing","copilot","early-adopters",7,[43,44,45,46,47,48,49],"Department for Work and Pensions","Federal Student Aid (U.S. Department of Education)","Federal Emergency Management Agency","Gemeente Nissewaard","Leeds City Council","Région Provence-Alpes-Côte d'Azur (Région Sud)","YoungWilliams","B",{"kpi":52,"label":53,"unit":54,"n":15,"nUpTo":19,"kind":55,"value":56,"qualifier":57,"claimant":58,"organization":43,"vendorReported":10},"accuracy","Accuracy","percent","reported",97,"exact","organization","2026-09-26",{"slug":61,"title":62,"shortTitle":63,"definition":64,"status":27,"industries":65,"functions":66,"patterns":68,"audience":38,"autonomy":70,"adoptionStage":71,"evidenceCount":72,"publicEvidenceCount":73,"organizations":74,"bestGrade":50,"headline":84,"lastVerified":88,"indexable":11},"citizen-information-assistant","AI assistant for citizen information and government services","Citizen information assistant","An AI assistant that answers residents' and businesses' questions about government services in plain language, grounded only in official guidance with links to the source, points them to the right online service or office, and hands anything personal, urgent or outside its content to a human with the context attached.",[29],[7,32,67],"knowledge-management",[35,34,36,69],"classification-and-routing","supervised-agent","mainstream",11,9,[75,76,77,78,79,80,81,82,83],"Abu Dhabi Government (TAMM)","Driver and Vehicle Licensing Agency","Estonian Information System Authority (RIA)","Foreign, Commonwealth and Development Office","Gemeente Tilburg","Government Digital Service","Government of the City of Buenos Aires","Madrid Destino","Montgomery County Government",{"kpi":52,"label":53,"unit":54,"n":85,"nUpTo":19,"kind":55,"value":86,"qualifier":87,"claimant":58,"organization":78,"vendorReported":10},1,76,"at-least","2026-09-27",{"slug":90,"title":91,"shortTitle":92,"definition":93,"status":27,"industries":94,"functions":95,"patterns":97,"audience":38,"autonomy":70,"adoptionStage":71,"evidenceCount":98,"publicEvidenceCount":98,"organizations":99,"bestGrade":50,"headline":103,"lastVerified":59,"indexable":11},"tax-questions-and-filing-assistant","AI assistant for tax questions and filing support","Tax questions and filing assistant","An AI assistant that answers taxpayers' questions about taxes, deadlines, refunds and payments, lets authenticated taxpayers check their status or set up a payment plan within set rules, and guides them through filing, while assessments, penalties and disputes stay with the tax authority's staff and systems.",[29],[7,32,96],"finance-and-accounting",[34,36,35,69],4,[100,101,102],"ClearTax","HM Revenue and Customs","Internal Revenue Service",{"kpi":52,"label":53,"unit":54,"n":85,"nUpTo":19,"kind":55,"value":104,"qualifier":57,"claimant":58,"organization":101,"vendorReported":10},83.03,{"slug":106,"title":107,"shortTitle":108,"definition":109,"status":27,"industries":110,"functions":111,"patterns":112,"audience":115,"autonomy":39,"adoptionStage":116,"evidenceCount":117,"publicEvidenceCount":117,"organizations":118,"bestGrade":50,"headline":123,"lastVerified":88,"indexable":11},"civil-servant-drafting-copilot","AI drafting copilot for civil servants for correspondence, briefings and ministerial replies","Civil servant drafting copilot","A generative AI assistant that drafts replies to correspondence from the public and elected representatives, briefings, submissions and summaries for civil servants, grounded in the department's approved lines, policy documents and case data, with the official editing and approving every word before it is sent or cleared.",[29],[7,67,31],[113,35,114],"content-generation","summarization","employee-facing","emerging",5,[119,120,121,122,80],"Cabinet Office (Government Communication Service)","Crown Prosecution Service","Department for Education","Department for Science, Innovation and Technology (Incubator for Artificial Intelligence)",null,{"slug":125,"title":126,"shortTitle":127,"definition":128,"status":27,"industries":129,"functions":130,"patterns":132,"audience":135,"autonomy":136,"adoptionStage":40,"evidenceCount":117,"publicEvidenceCount":117,"organizations":137,"bestGrade":50,"headline":142,"lastVerified":88,"indexable":11},"benefit-fraud-and-error-detection","AI for benefit fraud and error detection in social security","Benefit fraud and error detection","Risk models that help a social security or benefits agency decide which claims, payments and recipients to check for fraud or error, so that caseworkers verify the riskiest cases first, while every decision on entitlement stays with a person and the model is tested for fairness before and during use.",[29],[131,7,31],"fraud-prevention",[133,134],"prediction-and-scoring","anomaly-detection","back-office","assist",[138,43,139,140,141],"Centers for Medicare and Medicaid Services","Gemeente Rotterdam","U.S. Department of the Treasury, Bureau of the Fiscal Service","Uitvoeringsinstituut Werknemersverzekeringen (UWV)",{"kpi":143,"label":144,"unit":145,"n":85,"nUpTo":19,"kind":55,"value":146,"qualifier":57,"claimant":58,"organization":43,"vendorReported":10},"detection-rate-improvement","Detection improvement","multiplier",2.5,{"slug":148,"title":149,"shortTitle":150,"definition":151,"status":27,"industries":152,"functions":153,"patterns":155,"audience":115,"autonomy":39,"adoptionStage":40,"evidenceCount":98,"publicEvidenceCount":98,"organizations":156,"bestGrade":50,"headline":123,"lastVerified":59,"indexable":11},"freedom-of-information-request-processing","AI for freedom of information request processing","Freedom of information requests","AI that helps a public body handle freedom of information and open government requests: logging and clarifying requests, spotting duplicates, searching and deduplicating the records in scope, proposing redactions with the exemption that applies, and drafting the response letter, with an FOI officer deciding what is released.",[29],[7,154,31],"legal",[37,69,113],[157,158,159,160],"U.S. Department of Justice","U.S. Food and Drug Administration, Center for Drug Evaluation and Research","Provincie Noord-Holland","U.S. Department of the Interior",{"slug":162,"title":163,"shortTitle":164,"definition":165,"status":27,"industries":166,"functions":167,"patterns":169,"audience":38,"autonomy":39,"adoptionStage":40,"evidenceCount":98,"publicEvidenceCount":98,"organizations":171,"bestGrade":50,"headline":123,"lastVerified":88,"indexable":11},"immigration-and-visa-application-assistant","AI for immigration and visa applications, from applicant questions to case preparation","Immigration and visa application assistant","AI that helps applicants understand immigration and visa requirements and submit complete applications, and helps immigration staff prepare cases by extracting form data, classifying evidence, routing applications and supporting interviews, while every grant or refusal is decided by an officer against the immigration rules.",[29],[7,31,168],"operations",[34,37,69,170],"translation",[172,173,174,175],"Home Office (Visa, Status and Information Services)","U.S. Department of State (Bureau of Consular Affairs)","U.S. Immigration and Customs Enforcement","U.S. Citizenship and Immigration Services",{"slug":177,"title":178,"shortTitle":179,"definition":180,"status":27,"industries":181,"functions":182,"patterns":183,"audience":38,"autonomy":70,"adoptionStage":40,"evidenceCount":41,"publicEvidenceCount":41,"organizations":185,"bestGrade":50,"headline":191,"lastVerified":59,"indexable":11},"non-emergency-service-request-routing","AI for non emergency service requests and 311 routing","Non emergency service request routing","An AI agent on a city's 311 style phone, chat and messaging channels that answers routine municipal questions, takes service requests such as potholes, missed collections or broken street lights with the right location and details, creates the case in the work order system and routes anything urgent or complex to the right team.",[29],[7,32,31],[34,36,69,184],"agentic-workflow",[75,186,187,188,83,189,190],"London Borough of Barnet","City of Kelowna","Galt Police Department","Newcastle City Council","Rio de Janeiro City Data Office (Escritório de Dados)",{"kpi":52,"label":53,"unit":54,"n":85,"nUpTo":19,"kind":55,"value":192,"qualifier":57,"claimant":193,"organization":187,"vendorReported":11},80,"vendor",{"slug":195,"title":196,"shortTitle":197,"definition":198,"status":27,"industries":199,"functions":200,"patterns":202,"audience":115,"autonomy":39,"adoptionStage":116,"evidenceCount":117,"publicEvidenceCount":117,"organizations":203,"bestGrade":50,"headline":208,"lastVerified":59,"indexable":11},"permit-and-licence-application-processing","AI for permit and licence application processing","Permit and licence application processing","AI that helps applicants submit complete permit and licence applications and helps officers process them, by answering questions about requirements, checking applications for missing or inconsistent information, pulling the relevant policies, history and constraints, and drafting reports, while the grant or refusal stays with a named officer or a published rule.",[29],[7,31,201],"regulatory-compliance",[37,184,35,34],[204,47,205,206,207],"Intellectual Property Office","U.S. Fish and Wildlife Service","U.S. Department of Agriculture","West Berkshire Council",{"kpi":52,"label":53,"unit":54,"n":85,"nUpTo":19,"kind":55,"value":209,"qualifier":87,"claimant":58,"organization":47,"vendorReported":10},85,{"slug":211,"title":212,"shortTitle":213,"definition":214,"status":27,"industries":215,"functions":216,"patterns":218,"audience":135,"autonomy":39,"adoptionStage":40,"evidenceCount":117,"publicEvidenceCount":117,"organizations":219,"bestGrade":50,"headline":224,"lastVerified":88,"indexable":11},"public-consultation-response-analysis","AI for public consultation response analysis","Consultation response analysis","AI that reads every free text response to a public consultation or rulemaking comment period, proposes themes, maps each response to the themes that officials have validated, flags duplicates, campaign letters and responses that need special attention, and produces counts and summaries for the analysts who write the government's response.",[29],[7,217],"analytics-and-reporting",[114,69,113],[220,221,222,122,223],"Centers for Disease Control and Prevention","Board of Governors of the Federal Reserve System","Department for Transport","U.S. Department of Transportation, Office of the Secretary",{"kpi":52,"label":53,"unit":54,"n":85,"nUpTo":19,"kind":55,"value":225,"qualifier":87,"claimant":58,"organization":222,"vendorReported":10},92,{"slug":227,"title":228,"shortTitle":229,"definition":230,"status":27,"industries":231,"functions":233,"patterns":234,"audience":115,"autonomy":136,"adoptionStage":40,"evidenceCount":236,"publicEvidenceCount":236,"organizations":237,"bestGrade":50,"headline":123,"lastVerified":88,"indexable":11},"emergency-call-triage-support","AI support for emergency call triage (112 and 911)","Emergency call triage support","AI that supports emergency call takers and dispatchers during 112 and 911 calls, with live transcription, translation, summaries, location cues and alerts for critical conditions such as cardiac arrest, while the call taker keeps every triage and dispatch decision.",[29,232],"healthcare",[7,168],[235,170,114,133],"speech-analytics",3,[238,239,188],"Baltimore City 911 (Emergency Communications)","Copenhagen Emergency Medical Services",{"slug":241,"title":242,"shortTitle":243,"definition":244,"status":27,"industries":245,"functions":246,"patterns":247,"audience":38,"autonomy":39,"adoptionStage":40,"evidenceCount":248,"publicEvidenceCount":248,"organizations":249,"bestGrade":50,"headline":123,"lastVerified":59,"indexable":11},"public-service-translation","AI translation and interpretation for multilingual public services","Public service translation","AI that translates government content, documents and conversations between officials and the public, in writing and in real time speech, so people can use public services in their own language, with human translators and interpreters reviewing what carries legal or safety weight.",[29],[7,32,168],[170,34,235,37],8,[238,250,251,45,102,82,83,173],"Delaware County","European Commission",[253],{"kpi":52,"label":53,"unit":54,"aggregate":11,"higherIsBetter":11,"n":254,"nUpTo":19,"median":255,"min":86,"max":56,"byClaimant":256,"vendorOnly":10,"points":257},6,83.015,{"organization":117,"vendor":85,"regulator":19,"independent":19},[258,260,262,264,267,270],{"evidenceId":259,"organization":43,"value":56,"qualifier":57,"claimant":58,"grade":50,"pooled":11},"dwp-conversational-platform",{"evidenceId":261,"organization":222,"value":225,"qualifier":87,"claimant":58,"grade":50,"pooled":11},"uk-department-for-transport-consultation-analysis-tool",{"evidenceId":263,"organization":101,"value":104,"qualifier":57,"claimant":58,"grade":50,"pooled":11},"hmrc-ask-hmrc-digital-assistant",{"evidenceId":265,"organization":47,"value":266,"qualifier":57,"claimant":58,"grade":50,"pooled":11},"leeds-city-council-money-information-centre-chatbot",83,{"evidenceId":268,"organization":187,"value":192,"qualifier":57,"claimant":193,"grade":269,"pooled":11},"city-of-kelowna-311-ai-assistant","C",{"evidenceId":271,"organization":78,"value":86,"qualifier":87,"claimant":58,"grade":50,"pooled":11},"fcdo-consular-enquiry-triage",[273,275],{"id":29,"label":274,"count":13},"Government and public sector",{"id":232,"label":276,"count":85},"Healthcare",[],[279,281,283,285,287,289,291,293],{"id":34,"label":280,"count":41},"Conversational agent",{"id":69,"label":282,"count":254},"Classification and routing",{"id":37,"label":284,"count":117},"Document processing",{"id":35,"label":286,"count":117},"RAG knowledge assistant",{"id":36,"label":288,"count":98},"Voice agent",{"id":113,"label":290,"count":236},"Content generation",{"id":114,"label":292,"count":236},"Summarization",{"id":170,"label":294,"count":236},"Translation",[296,298,301,304,306],{"stage":297,"count":98},"announced",{"stage":299,"count":300},"pilot",13,{"stage":302,"count":303},"production",26,{"stage":305,"count":13},"scaled",{"stage":307,"count":15},"paused",[309,312,315,317,319],{"region":310,"count":311},"europe",30,{"region":313,"count":314},"north-america",23,{"region":316,"count":15},"latin-america",{"region":318,"count":85},"middle-east",{"region":320,"count":85},"asia-pacific",[75,238,221,119,220,138,187,100,239,120,250,121,122,222,43,76,77,251,45,44,78,188,46,139,79,80,81,101,172,204,102,47,186,82,83,189,159,190,48,175,206,157,173,223,160,140,205,158,174,141,207,49],1790598325250]