[{"data":1,"prerenderedAt":468},["ShallowReactive",2],{"uc-hub-function-case-management":3},{"type":4,"typeLabel":5,"term":6,"includeUnpublished":10,"indexable":11,"stats":12,"useCases":23,"benchmarks":383,"topIndustries":403,"topFunctions":421,"topPatterns":422,"stageMix":442,"regionMix":455,"organizations":467,"other":128},"function","Business function",{"id":7,"label":8,"description":9},"case-management","Case management","Handling applications, complaints, inspections and other multi step cases with decisions and records.",false,true,{"useCases":13,"publicDeployments":14,"blitsAiDeployments":15,"organizations":16,"countries":17,"outcomeDisclosureRate":18,"gradeMix":19},20,90,2,79,14,46,{"A":20,"B":21,"C":22,"D":20},0,66,24,[24,63,88,113,129,153,168,190,203,220,232,251,263,281,299,313,326,342,355,367],{"slug":25,"title":26,"shortTitle":27,"definition":28,"status":29,"industries":30,"functions":36,"patterns":39,"audience":45,"autonomy":46,"adoptionStage":47,"segment":48,"evidenceCount":15,"publicEvidenceCount":15,"organizations":49,"bestGrade":52,"headline":53,"lastVerified":62,"indexable":11},"complaints-handling-agent","AI agent for complaints recognition, investigation and response","Complaints handling","An AI agent that recognizes when a customer interaction is a complaint, logs it against the regulatory definition, classifies its root cause and severity, gathers the evidence, drafts the acknowledgement and the response for a human handler to approve, and tracks every statutory deadline until the case is closed.","published",[31,32,33,34,35],"cross-industry","banking","payments","insurance","telecommunications",[7,37,38],"customer-service","regulatory-compliance",[40,41,42,43,44],"classification-and-routing","summarization","content-generation","agentic-workflow","rag-knowledge-assistant","employee-facing","copilot","early-adopters","middle-office",[50,51],"Lloyds Banking Group","NatWest Group","B",{"kpi":54,"label":55,"unit":56,"n":57,"nUpTo":20,"kind":58,"value":59,"qualifier":60,"claimant":61,"organization":50,"vendorReported":10},"time-saved-per-task","Time saved per task","minutes",1,"reported",5,"approximately","organization","2026-09-27",{"slug":64,"title":65,"shortTitle":66,"definition":67,"status":29,"industries":68,"functions":69,"patterns":70,"audience":73,"autonomy":74,"adoptionStage":47,"segment":75,"evidenceCount":76,"publicEvidenceCount":76,"organizations":77,"bestGrade":52,"headline":82,"lastVerified":62,"indexable":11},"bill-explanation-and-billing-dispute-agent","AI agent for telecom bill explanation and billing disputes","Bill explanation and disputes","An AI agent that explains a customer's telecom bill line by line, in plain language and on any channel, answers why a charge changed or appeared, corrects clear errors within set limits and opens a billing dispute with the evidence attached when a human has to decide.",[35],[37,7],[71,44,43,72],"conversational-agent","voice-agent","customer-facing","supervised-agent","front-office",4,[78,79,80,81],"BT Group","Mobily","Verizon","Vodafone",{"kpi":83,"label":84,"unit":85,"n":57,"nUpTo":20,"kind":58,"value":86,"qualifier":87,"claimant":61,"organization":81,"vendorReported":10},"first-contact-resolution","First contact resolution","percent",60,"exact",{"slug":89,"title":90,"shortTitle":91,"definition":92,"status":29,"industries":93,"functions":95,"patterns":97,"audience":73,"autonomy":46,"adoptionStage":47,"evidenceCount":99,"publicEvidenceCount":99,"organizations":100,"bestGrade":52,"headline":108,"lastVerified":112,"indexable":11},"benefits-eligibility-and-application-assistant","AI assistant for benefits eligibility questions and applications","Benefits eligibility and application assistant","An AI assistant that helps people understand which public benefits and grants may apply to them, explains the rules and documents in plain language, guides them through the application and checks it for completeness, while the eligibility decision stays with the agency's rules and caseworkers.",[94],"government",[96,7,37],"citizen-services",[71,44,72,98],"document-processing",7,[101,102,103,104,105,106,107],"Department for Work and Pensions","Federal Student Aid (U.S. Department of Education)","Federal Emergency Management Agency","Gemeente Nissewaard","Leeds City Council","Région Provence-Alpes-Côte d'Azur (Région Sud)","YoungWilliams",{"kpi":109,"label":110,"unit":85,"n":15,"nUpTo":20,"kind":58,"value":111,"qualifier":87,"claimant":61,"organization":101,"vendorReported":10},"accuracy","Accuracy",97,"2026-09-26",{"slug":114,"title":115,"shortTitle":116,"definition":117,"status":29,"industries":118,"functions":119,"patterns":121,"audience":45,"autonomy":46,"adoptionStage":122,"segment":48,"evidenceCount":76,"publicEvidenceCount":76,"organizations":123,"bestGrade":52,"headline":128,"lastVerified":112,"indexable":11},"suspicious-activity-report-drafting","AI copilot for SAR and STR narrative drafting","SAR and STR drafting","Generative AI that drafts the narrative of a single suspicious activity or suspicious transaction report from the investigation file (who, what, when, where, why and how), with every fact linked to its source record, so the investigator verifies, edits and files instead of starting from a blank page. It works case by case, unlike the periodic data returns of regulatory reporting.",[32,33],[120,7],"financial-crime-compliance",[42,41,44,43],"emerging",[124,125,126,127],"Finshark","BMO and Amalgamated Bank","Nexo","Uphold",null,{"slug":130,"title":131,"shortTitle":132,"definition":133,"status":29,"industries":134,"functions":137,"patterns":140,"audience":142,"autonomy":74,"adoptionStage":143,"evidenceCount":99,"publicEvidenceCount":59,"organizations":144,"bestGrade":52,"headline":150,"lastVerified":62,"indexable":11},"intelligent-document-processing","AI document intelligence for unstructured forms and documents","Intelligent document processing","AI that takes documents in any format, such as scanned forms, PDFs, photos, emails and handwritten notes, splits and classifies them, extracts the required fields with a confidence score, validates them against business rules and source systems, and sends only the uncertain cases to a person before the data enters the downstream process.",[31,94,135,136],"automotive","manufacturing",[138,7,139],"operations","finance-and-accounting",[98,141,40],"computer-vision","back-office","mainstream",[145,146,147,148,149],"Ancine","Pupuk Indonesia","U.S. Immigration and Customs Enforcement","U.S. Citizenship and Immigration Services","Volvo Group",{"kpi":109,"label":110,"unit":85,"n":57,"nUpTo":20,"kind":58,"value":14,"qualifier":151,"claimant":152,"organization":145,"vendorReported":11},"at-least","vendor",{"slug":154,"title":155,"shortTitle":156,"definition":157,"status":29,"industries":158,"functions":159,"patterns":161,"audience":45,"autonomy":46,"adoptionStage":122,"evidenceCount":59,"publicEvidenceCount":59,"organizations":162,"bestGrade":52,"headline":128,"lastVerified":62,"indexable":11},"civil-servant-drafting-copilot","AI drafting copilot for civil servants for correspondence, briefings and ministerial replies","Civil servant drafting copilot","A generative AI assistant that drafts replies to correspondence from the public and elected representatives, briefings, submissions and summaries for civil servants, grounded in the department's approved lines, policy documents and case data, with the official editing and approving every word before it is sent or cleared.",[94],[96,160,7],"knowledge-management",[42,44,41],[163,164,165,166,167],"Cabinet Office (Government Communication Service)","Crown Prosecution Service","Department for Education","Department for Science, Innovation and Technology (Incubator for Artificial Intelligence)","Government Digital Service",{"slug":169,"title":170,"shortTitle":171,"definition":172,"status":29,"industries":173,"functions":174,"patterns":176,"audience":142,"autonomy":179,"adoptionStage":47,"evidenceCount":59,"publicEvidenceCount":59,"organizations":180,"bestGrade":52,"headline":185,"lastVerified":62,"indexable":11},"benefit-fraud-and-error-detection","AI for benefit fraud and error detection in social security","Benefit fraud and error detection","Risk models that help a social security or benefits agency decide which claims, payments and recipients to check for fraud or error, so that caseworkers verify the riskiest cases first, while every decision on entitlement stays with a person and the model is tested for fairness before and during use.",[94],[175,96,7],"fraud-prevention",[177,178],"prediction-and-scoring","anomaly-detection","assist",[181,101,182,183,184],"Centers for Medicare and Medicaid Services","Gemeente Rotterdam","U.S. Department of the Treasury, Bureau of the Fiscal Service","Uitvoeringsinstituut Werknemersverzekeringen (UWV)",{"kpi":186,"label":187,"unit":188,"n":57,"nUpTo":20,"kind":58,"value":189,"qualifier":87,"claimant":61,"organization":101,"vendorReported":10},"detection-rate-improvement","Detection improvement","multiplier",2.5,{"slug":191,"title":192,"shortTitle":193,"definition":194,"status":29,"industries":195,"functions":196,"patterns":198,"audience":45,"autonomy":46,"adoptionStage":47,"evidenceCount":76,"publicEvidenceCount":76,"organizations":199,"bestGrade":52,"headline":128,"lastVerified":62,"indexable":11},"court-and-case-file-summarization","AI for court and case file summarization","Case file summarization","AI that condenses court filings, case files, evidence recordings and earlier decisions into structured summaries, chronologies and draft case reports with references to the source pages, so that judges, prosecutors, tribunal staff and government lawyers find what matters faster, while the person responsible reads the underlying material and makes every legal judgment.",[94],[197,7],"legal",[41,98,44],[164,200,201,202],"U.S. Department of Justice","Gemeente Amsterdam","Supremo Tribunal Federal",{"slug":204,"title":205,"shortTitle":206,"definition":207,"status":29,"industries":208,"functions":210,"patterns":211,"audience":45,"autonomy":46,"adoptionStage":143,"evidenceCount":76,"publicEvidenceCount":76,"organizations":212,"bestGrade":52,"headline":216,"lastVerified":62,"indexable":11},"ediscovery-and-disclosure-document-review","AI for eDiscovery and disclosure document review","eDiscovery document review","AI that sorts, prioritises and codes large collections of emails, chats and files for relevance, issues and legal privilege in litigation, investigations and regulatory requests, so that lawyers review the documents most likely to matter and can show the court how the rest were handled.",[31,209,94],"professional-services",[197,7],[40,98,41],[200,213,214,215],"Federal Trade Commission","Purpose Legal","Serious Fraud Office",{"kpi":217,"label":218,"unit":85,"n":57,"nUpTo":20,"kind":58,"value":219,"qualifier":87,"claimant":152,"organization":214,"vendorReported":11},"processing-time-reduction","Cycle time reduction",85,{"slug":221,"title":222,"shortTitle":223,"definition":224,"status":29,"industries":225,"functions":226,"patterns":227,"audience":45,"autonomy":46,"adoptionStage":47,"evidenceCount":76,"publicEvidenceCount":76,"organizations":228,"bestGrade":52,"headline":128,"lastVerified":112,"indexable":11},"freedom-of-information-request-processing","AI for freedom of information request processing","Freedom of information requests","AI that helps a public body handle freedom of information and open government requests: logging and clarifying requests, spotting duplicates, searching and deduplicating the records in scope, proposing redactions with the exemption that applies, and drafting the response letter, with an FOI officer deciding what is released.",[94],[96,197,7],[98,40,42],[200,229,230,231],"U.S. Food and Drug Administration, Center for Drug Evaluation and Research","Provincie Noord-Holland","U.S. Department of the Interior",{"slug":233,"title":234,"shortTitle":235,"definition":236,"status":29,"industries":237,"functions":239,"patterns":241,"audience":45,"autonomy":46,"adoptionStage":47,"segment":240,"evidenceCount":59,"publicEvidenceCount":59,"organizations":242,"bestGrade":52,"headline":247,"lastVerified":62,"indexable":11},"health-prior-authorization-and-claims-adjudication","AI for health insurance prior authorization and claims adjudication support","Health prior authorization and adjudication","AI that reads prior authorization requests, medical claims and appeals with their clinical and billing documents, extracts diagnoses, treatments and costs, checks them against the policy and published clinical criteria, and prepares a summary and recommendation for a clinician or adjudicator, who makes every adverse decision.",[34,238],"healthcare",[240,7,138],"claims",[98,41,44,40,42],[243,244,181,245,246],"Acentra Health","AdvanceCare","ICICI Lombard","Manulife",{"kpi":248,"label":249,"unit":85,"n":15,"nUpTo":20,"kind":58,"value":250,"qualifier":60,"claimant":152,"organization":243,"vendorReported":11},"handling-time-reduction","Handling time reduction",50,{"slug":252,"title":253,"shortTitle":254,"definition":255,"status":29,"industries":256,"functions":257,"patterns":258,"audience":73,"autonomy":46,"adoptionStage":47,"evidenceCount":76,"publicEvidenceCount":76,"organizations":260,"bestGrade":52,"headline":128,"lastVerified":62,"indexable":11},"immigration-and-visa-application-assistant","AI for immigration and visa applications, from applicant questions to case preparation","Immigration and visa application assistant","AI that helps applicants understand immigration and visa requirements and submit complete applications, and helps immigration staff prepare cases by extracting form data, classifying evidence, routing applications and supporting interviews, while every grant or refusal is decided by an officer against the immigration rules.",[94],[96,7,138],[71,98,40,259],"translation",[261,262,147,148],"Home Office (Visa, Status and Information Services)","U.S. Department of State (Bureau of Consular Affairs)",{"slug":264,"title":265,"shortTitle":266,"definition":267,"status":29,"industries":268,"functions":269,"patterns":270,"audience":142,"autonomy":74,"adoptionStage":143,"segment":142,"evidenceCount":271,"publicEvidenceCount":271,"organizations":272,"bestGrade":52,"headline":279,"lastVerified":62,"indexable":11},"correspondence-triage-and-routing","AI for inbound correspondence triage and routing","Correspondence triage and routing","AI that sorts inbound correspondence before anyone answers it: it takes every inbound letter, email, upload and secure message into one intake, identifies what it is, extracts the key fields, links it to the right customer and account, sets priority and routes it to the right team or workflow, replacing the manual sorting desk.",[31,32,34,94],[138,37,7],[40,98,41],6,[273,274,275,276,277,278],"Ecclesia Group","Encova Insurance","Loadsure","The Master Trust Bank of Japan","Travelers","U.S. Department of Veterans Affairs",{"kpi":109,"label":110,"unit":85,"n":57,"nUpTo":20,"kind":58,"value":280,"qualifier":87,"claimant":152,"organization":277,"vendorReported":11},91,{"slug":282,"title":283,"shortTitle":284,"definition":285,"status":29,"industries":286,"functions":287,"patterns":288,"audience":73,"autonomy":74,"adoptionStage":47,"evidenceCount":99,"publicEvidenceCount":99,"organizations":289,"bestGrade":52,"headline":297,"lastVerified":112,"indexable":11},"non-emergency-service-request-routing","AI for non emergency service requests and 311 routing","Non emergency service request routing","An AI agent on a city's 311 style phone, chat and messaging channels that answers routine municipal questions, takes service requests such as potholes, missed collections or broken street lights with the right location and details, creates the case in the work order system and routes anything urgent or complex to the right team.",[94],[96,37,7],[71,72,40,43],[290,291,292,293,294,295,296],"Abu Dhabi Government (TAMM)","London Borough of Barnet","City of Kelowna","Galt Police Department","Montgomery County Government","Newcastle City Council","Rio de Janeiro City Data Office (Escritório de Dados)",{"kpi":109,"label":110,"unit":85,"n":57,"nUpTo":20,"kind":58,"value":298,"qualifier":87,"claimant":152,"organization":292,"vendorReported":11},80,{"slug":300,"title":301,"shortTitle":302,"definition":303,"status":29,"industries":304,"functions":305,"patterns":306,"audience":45,"autonomy":46,"adoptionStage":122,"evidenceCount":59,"publicEvidenceCount":59,"organizations":307,"bestGrade":52,"headline":312,"lastVerified":112,"indexable":11},"permit-and-licence-application-processing","AI for permit and licence application processing","Permit and licence application processing","AI that helps applicants submit complete permit and licence applications and helps officers process them, by answering questions about requirements, checking applications for missing or inconsistent information, pulling the relevant policies, history and constraints, and drafting reports, while the grant or refusal stays with a named officer or a published rule.",[94],[96,7,38],[98,43,44,71],[308,105,309,310,311],"Intellectual Property Office","U.S. Fish and Wildlife Service","U.S. Department of Agriculture","West Berkshire Council",{"kpi":109,"label":110,"unit":85,"n":57,"nUpTo":20,"kind":58,"value":219,"qualifier":151,"claimant":61,"organization":105,"vendorReported":10},{"slug":314,"title":315,"shortTitle":316,"definition":317,"status":29,"industries":318,"functions":320,"patterns":321,"audience":142,"autonomy":74,"adoptionStage":47,"evidenceCount":76,"publicEvidenceCount":76,"organizations":322,"bestGrade":52,"headline":128,"lastVerified":62,"indexable":11},"adverse-event-case-intake","AI for pharmacovigilance adverse event case intake","Adverse event case intake","AI that takes in adverse event reports about medicines, vaccines and devices from calls, emails, forms, literature and partner files, decides whether each is a valid case, flags seriousness, extracts and codes the case data into the safety database format, and routes it to drug safety professionals, who review medical content and regulatory reporting.",[319,94],"pharma-and-life-sciences",[38,7,138],[98,40,71],[323,229,324,325],"Bayer","U.S. Food and Drug Administration","Pfizer",{"slug":327,"title":328,"shortTitle":329,"definition":330,"status":29,"industries":331,"functions":332,"patterns":334,"audience":45,"autonomy":179,"adoptionStage":47,"evidenceCount":271,"publicEvidenceCount":271,"organizations":335,"bestGrade":52,"headline":128,"lastVerified":62,"indexable":11},"inspection-prioritization","AI for risk based inspection prioritization in food safety, workplace and environmental regulation","Inspection prioritization","Models that predict which premises, operators or activities are most likely to be non compliant, so that inspectors in food safety, workplace safety, environmental and other regulation spend their visits where the risk is highest, ideally with inspectors choosing the visits and random inspections testing the model.",[94],[333,7,38],"risk-management",[177,178],[336,337,338,339,340,341],"Care Quality Commission","Driver and Vehicle Standards Agency","U.S. Environmental Protection Agency, Office of Enforcement and Compliance Assurance","Food Standards Agency","Nederlandse Arbeidsinspectie","Nederlandse Voedsel- en Warenautoriteit (NVWA)",{"slug":343,"title":344,"shortTitle":345,"definition":346,"status":29,"industries":347,"functions":349,"patterns":350,"audience":45,"autonomy":46,"adoptionStage":122,"segment":351,"evidenceCount":352,"publicEvidenceCount":352,"organizations":353,"bestGrade":52,"headline":128,"lastVerified":62,"indexable":11},"supervisory-exam-response-assembly","AI for supervisory exam and information request responses","Exam response assembly","An assistant for the bank's regulatory affairs team that reads a supervisory information request or exam question, retrieves the relevant evidence, policies and prior correspondence, drafts a response for legal and compliance to approve, and tracks every commitment and remediation action through to closure.",[32,34,348,33],"capital-markets",[38,197,7],[44,42,98,43],"second-line",3,[354,103],"U.S. Department of Homeland Security",{"slug":356,"title":357,"shortTitle":358,"definition":359,"status":29,"industries":360,"functions":361,"patterns":362,"audience":142,"autonomy":179,"adoptionStage":47,"evidenceCount":352,"publicEvidenceCount":352,"organizations":363,"bestGrade":52,"headline":128,"lastVerified":62,"indexable":11},"tax-compliance-risk-scoring","AI for tax compliance risk scoring and audit selection","Tax compliance risk scoring","Models that score tax returns, taxpayers and transactions for the risk of error, underreporting or fraud, so that a tax administration spends its audit and compliance capacity where the risk is highest, with an officer deciding every compliance action and the selection itself monitored for fairness.",[94],[333,7,175],[177,178],[364,365,366],"Belastingdienst","HM Revenue and Customs","Internal Revenue Service",{"slug":368,"title":369,"shortTitle":370,"definition":371,"status":29,"industries":372,"functions":374,"patterns":376,"audience":45,"autonomy":74,"adoptionStage":143,"segment":377,"evidenceCount":352,"publicEvidenceCount":352,"organizations":378,"bestGrade":52,"headline":128,"lastVerified":382,"indexable":11},"property-valuation-support","AI support for property valuation and appraisal","Property valuation support","AI, most often an automated valuation model, that estimates a property's market value from comparable sales, property characteristics and location data, and either offers to replace a full appraisal within set limits or gives a professional valuer a first pass estimate, the closest comparable sales and a reliability score, so the valuer's time goes to the properties that need a person's judgment.",[373,32,94],"real-estate",[375,7,138],"lending-and-credit",[177,40],"lending",[379,380,381],"Fannie Mae","Riverside County Assessor-County Clerk-Recorder","Valuation Office Agency","2026-09-28",[384],{"kpi":109,"label":110,"unit":85,"aggregate":11,"higherIsBetter":11,"n":271,"nUpTo":20,"median":385,"min":298,"max":386,"byClaimant":387,"vendorOnly":10,"points":388},90.5,98,{"organization":15,"vendor":76,"regulator":20,"independent":20},[389,392,394,396,398,401],{"evidenceId":390,"organization":244,"value":386,"qualifier":87,"claimant":152,"grade":391,"pooled":11},"advancecare-health-claims-automation","C",{"evidenceId":393,"organization":101,"value":111,"qualifier":87,"claimant":61,"grade":52,"pooled":11},"dwp-conversational-platform",{"evidenceId":395,"organization":277,"value":280,"qualifier":87,"claimant":152,"grade":391,"pooled":11},"travelers-policy-service-email-classification",{"evidenceId":397,"organization":145,"value":14,"qualifier":151,"claimant":152,"grade":391,"pooled":11},"ancine-tax-document-extraction",{"evidenceId":399,"organization":105,"value":400,"qualifier":87,"claimant":61,"grade":52,"pooled":11},"leeds-city-council-money-information-centre-chatbot",83,{"evidenceId":402,"organization":292,"value":298,"qualifier":87,"claimant":152,"grade":391,"pooled":11},"city-of-kelowna-311-ai-assistant",[404,407,409,411,413,415,417,419],{"id":94,"label":405,"count":406},"Government and public sector",15,{"id":32,"label":408,"count":59},"Banking",{"id":31,"label":410,"count":76},"Cross industry",{"id":34,"label":412,"count":76},"Insurance",{"id":33,"label":414,"count":352},"Payments and cards",{"id":35,"label":416,"count":15},"Telecommunications",{"id":135,"label":418,"count":57},"Automotive",{"id":348,"label":420,"count":57},"Capital markets",[],[423,426,429,432,434,436,438,440],{"id":98,"label":424,"count":425},"Document processing",11,{"id":40,"label":427,"count":428},"Classification and routing",10,{"id":44,"label":430,"count":431},"RAG knowledge assistant",9,{"id":41,"label":433,"count":99},"Summarization",{"id":43,"label":435,"count":271},"Agentic workflow",{"id":42,"label":437,"count":271},"Content generation",{"id":71,"label":439,"count":271},"Conversational agent",{"id":177,"label":441,"count":76},"Prediction and scoring",[443,445,447,450,453],{"stage":444,"count":425},"announced",{"stage":446,"count":425},"pilot",{"stage":448,"count":449},"production",49,{"stage":451,"count":452},"scaled",16,{"stage":454,"count":352},"paused",[456,459,461,463,465],{"region":457,"count":458},"north-america",41,{"region":460,"count":458},"europe",{"region":462,"count":352},"latin-america",{"region":464,"count":352},"asia-pacific",{"region":466,"count":15},"middle-east",[290,243,244,145,125,78,323,364,163,336,181,292,164,165,166,101,337,273,274,379,103,102,213,124,339,293,201,104,182,167,365,261,245,308,366,105,50,275,291,246,79,294,51,340,341,295,126,325,230,146,214,296,380,106,215,202,276,277,148,310,354,200,262,278,231,183,338,309,324,229,147,184,127,381,80,81,149,311,107],1790598308733]