[{"data":1,"prerenderedAt":758},["ShallowReactive",2],{"uc-airport-passenger-assistant":3,"uc-regulations":534},{"useCase":4,"evidence":194,"blitsAiDeployments":421,"benchmarks":422,"indicative":429,"related":432,"indexability":532,"includeUnpublished":200},{"title":5,"shortTitle":6,"seoTitle":7,"metaDescription":8,"status":9,"definition":10,"aliases":11,"industries":17,"functions":19,"patterns":22,"channels":28,"audience":34,"autonomy":35,"adoptionStage":36,"problem":37,"problemStats":38,"howItWorks":39,"valueDrivers":40,"kpis":45,"indicativeValue":52,"macroEstimates":81,"feasibility":82,"implementation":97,"risk":139,"blitsAi":169,"faq":171,"related":184,"datePublished":189,"dateModified":189,"lastVerified":189,"changelog":190,"slug":193},"AI assistant for airport passengers on kiosks, holograms and chat","Airport passenger assistant","AI airport assistant on kiosks and holograms","An AI assistant answers passengers' questions and gives directions on airport kiosks, holograms and chat. Aena runs one at 42 airports; Miami launched one in 2026.","published","An airport passenger assistant is AI that answers travelers' questions about flights, gates, shops and services, and gives directions, on kiosks, holograms, apps and messaging in their own language. It answers from live airport data and a map of the terminal, and connects the traveler to a staff member when it cannot help.",[12,13,14,15,16],"airport virtual assistant","airport information kiosk AI","airport hologram concierge","airport wayfinding chatbot","AI airport concierge",[18],"travel-and-hospitality",[20,21],"customer-service","operations",[23,24,25,26,27],"conversational-agent","rag-knowledge-assistant","digital-human","voice-agent","translation",[29,25,30,31,32,33],"kiosk","web-chat","mobile-app","whatsapp","voice","customer-facing","supervised-agent","early-adopters","A large airport asks passengers to find their way through unfamiliar buildings, in a hurry and\noften in a second language. The questions repeat all day: where is my gate, how far is it, where\nis baggage claim, is my flight on time, where can I eat before boarding, where is the lounge.\nSignage answers some of them, information desks and uniformed ambassadors answer the rest, and\nboth are limited by staff numbers, shift patterns and the languages the staff speak. Queues at the\ndesks build up when several departures leave at once, which is when passengers are least patient.\n\nAirports have started to put AI in the places where these questions are asked. Aena, which\noperates the Spanish airports, has a virtual assistant that, according to a 2025 report on its\nstartup program, reduces the load on information points and speeds up service to the passenger.\nLaGuardia Gateway Partners describes its hologram as a resource during peak periods, when\nterminal staff are busy with other guests. Soul Machines says its Digital Iris avatar at\nDallas Fort Worth was designed for travelers who fly less often and are less comfortable with\nonline resources. Lyon-Saint Exupéry (VINCI Airports) tested a 3D avatar on two kiosks in 2025, and\nBoston Logan (Massport) began a pilot of a hologram concierge in 2026. These are statements of\nintent: no airport on this page has published how many desk contacts the assistant replaced.\nThe Dallas Fort Worth source is a 2022 pilot update and no later status was found, so it\nshows that the design exists, not that the kiosks are still running.",[],"1. **Put the assistant where the questions start.** A kiosk, hologram or screen sits at check in,\n   in the concourse and at baggage claim, and the same assistant runs on the airport's website,\n   app and WhatsApp so a traveler can ask before arriving. Aena's kiosks show a QR code that moves\n   the conversation to its chatbot Oli on the app or WhatsApp, so the traveler keeps the answer\n   while walking.\n2. **Hear the question in the traveler's language.** Passengers speak or type, and the\n   system recognizes the language. A kiosk camera can let the assistant detect that someone is\n   standing in front of it, as the Dallas Fort Worth avatar does according to its vendor. Miami's\n   release says its assistant gives the same answer in any language across its web, WhatsApp,\n   kiosk and hologram interfaces.\n3. **Answer from live airport data.** The assistant reads flight and gate information, the\n   directory of shops and restaurants, security and service information and the airport's FAQ.\n   Miami's data supplier normalizes real time operational data for it; Soul Machines says the\n   Dallas Fort Worth avatar connects by API to flight and weather data.\n4. **Show the way.** For a gate, lounge or baggage belt the assistant draws the route on an indoor\n   map. Aena links its Barcelona kiosks to Aena Maps so the passenger sees the route and the\n   estimated walking time from the information point.\n5. **Hand over to a person.** When the assistant cannot answer, or the traveler prefers a human,\n   it starts a video call with information staff (Madrid-Barajas runs these around the clock) or\n   sends the traveler to an ambassador.\n6. **Learn from what was asked.** The airport reviews the questions the assistant could not\n   answer and fixes the content, the map or the staffing at the desks.",[41,42,43,44],"customer-experience","cost-to-serve","inclusion-and-access","employee-productivity",[46,47,48,49,50,51],"users-served","interactions-handled","containment-rate","contact-deflection","accuracy","customer-satisfaction",{"referenceOrg":53,"inputs":54,"formula":76,"currency":77,"period":78,"resultLabel":79,"caveat":80},"An airport with 20 million passengers a year",[55,62,69],{"key":56,"label":57,"low":58,"high":59,"unit":60,"note":61},"infoContacts","Information questions asked at desks, ambassadors and the contact center per year",400000,1000000,"contacts per year","Editorial assumption, replace with your own desk tallies and contact center logs.",{"key":63,"label":64,"low":65,"high":66,"unit":67,"note":68},"assistantShare","Share of those questions the assistant answers without a person",0.2,0.5,"fraction of contacts","Editorial assumption. No airport on this page discloses a containment or deflection rate.",{"key":70,"label":71,"low":72,"high":73,"unit":74,"note":75},"costPerContact","Cost of a staff handled information contact",2,5,"USD per contact","Editorial assumption, replace with your own fully loaded desk cost per contact.","infoContacts * assistantShare * costPerContact","USD","per year","Information desk handling cost avoided","Gross handling cost only. It leaves out the kiosk or hologram hardware, content and map maintenance, the video call staff that remain, and the value to passengers of finding a gate faster or being answered in their own language.",[],{"complexity":83,"complexityNote":84,"dataPrerequisites":85,"integrations":90},"medium","The build needs a live feed from the airport operational database for flights and gates, a maintained indoor map, a directory of shops and restaurants with opening hours, kiosk hardware with a microphone, speaker and camera that meets accessibility rules, and a way to reach staff by video. The assistant only reads from these systems, so there is no transaction risk, but each source needs an owner who keeps it current.",[86,87,88,89],"Live flight, gate and baggage belt data from the airport operational database","A floor plan with points of interest that can be routed","A current directory of shops, restaurants, lounges and services with opening hours","Approved answers on security, customs, transport links and passenger rights",[91,92,93,94,95,96],"Flight information or airport operational database","Indoor mapping and routing service","Retail and restaurant directory","Kiosk or hologram hardware and its content management","Staff video call or ticketing tool for handover","Web, app and WhatsApp channels for the same assistant",{"steps":98,"guardrails":114,"humanInTheLoop":119,"kpisToInstrument":120,"failureModes":126},[99,102,105,108,111],{"title":100,"detail":101},"List the questions and where they are asked","Count the questions at the desks, the contact center and the ambassadors for four weeks. Rank them by volume and by location, and place the first kiosks where the same few questions queue the desk.",{"title":103,"detail":104},"Connect the live data before the model","Hook up flights, gates, belts and the directory first, and test that the assistant quotes them correctly and says when a feed is down. A fluent answer built on stale data is worse than no assistant.",{"title":106,"detail":107},"Build the route and the handover","Add indoor routing with walking times and a video or ambassador handover. Test with passengers who have reduced mobility and with the languages your top ten origin markets use.",{"title":109,"detail":110},"Pilot at one terminal with desk staff in the loop","Start with one hall, compare the desk queue before and after, and sit staff next to the kiosk for the first weeks to catch wrong answers.",{"title":112,"detail":113},"Widen to more terminals and to the phone","Add locations, then the website, app and WhatsApp, and review unanswered questions weekly.",[115,116,117,118],"Answers on flights, gates and times only from the live operational feed, with a visible timestamp","A refusal and a pointer to a desk for anything about visas, customs rules or rebooking that the content does not cover","Disclosure on the screen that the passenger is talking to AI, and no storage of voice or camera images beyond the session","Accessible design with captions, high contrast, a reachable height and an audio option","Ambassadors and information staff stay at the desks and take every handover, every question the assistant refuses, and every passenger who prefers a person. A named owner reviews a sample of conversations each week and approves content changes.",[121,122,123,124,125],"Questions answered without handover, by location and language","Desk queue length and wait time before and after the kiosk opened","Share of answers that were wrong or stale in a weekly sample","Handover requests and refused questions, by topic","Passenger satisfaction at the kiosk, by language",[127,130,133,136],{"title":128,"detail":129},"Stale flight or gate data","A late gate change is not in the feed and the assistant sends passengers to the wrong place. Show the data timestamp and fall back to a desk when the feed is older than a few minutes.",{"title":131,"detail":132},"A kiosk nobody uses","Passengers walk past a unit that is off their path or does not say what it can do. Place units where the desk queue forms, show example questions on the screen and measure use per unit.",{"title":134,"detail":135},"Weak recognition in a noisy hall","Speech recognition fails near announcements and crowds. Offer touch input next to voice and test in the real hall at peak time.",{"title":137,"detail":138},"Language coverage that is announced but not tested","A long language list hides poor quality in a few of them. Test each language with native speakers and show only the ones that pass.",{"euAiAct":140,"regulations":143,"guidance":147,"controls":162,"incidents":168},{"tier":141,"basis":142},"context-dependent","A kiosk that only answers questions is limited risk: Article 50(1) requires that passengers are informed they are interacting with an AI system, unless that is obvious from the context. The camera function decides the tier. Annex III point 1 lists AI systems intended for emotion recognition (point 1(c)) and remote biometric identification (point 1(a)) as high risk, so an assistant that reads emotion from the camera, which Soul Machines describes for the Dallas Fort Worth avatar as \"emotional detection and response\", or that identifies travelers by their face, is a high risk system with the provider and deployer duties that follow. Keep both out of the design. Article 50(3), the duty to tell people that an emotion recognition system is used on them, is only an additional disclosure and does not lower the tier.",[144,145,146],"eu-ai-act","gdpr","eu-accessibility-act",[148,154,158],{"title":149,"issuer":150,"region":151,"url":152,"note":153},"Article 50, transparency obligations for providers and deployers of certain AI systems","European Union","europe","https:\u002F\u002Feur-lex.europa.eu\u002Feli\u002Freg\u002F2024\u002F1689\u002Foj","People must be told when they interact with an AI system, and when an emotion recognition system is used on them.",{"title":155,"issuer":150,"region":151,"url":156,"note":157},"Annex III, high risk AI systems referred to in Article 6(2)","https:\u002F\u002Fartificialintelligenceact.eu\u002Fannex\u002F3\u002F","Point 1 lists remote biometric identification and emotion recognition systems as high risk, which a kiosk camera must not be used for.",{"title":159,"issuer":150,"region":151,"url":160,"note":161},"Directive (EU) 2019\u002F882, European Accessibility Act","https:\u002F\u002Feur-lex.europa.eu\u002Feli\u002Fdir\u002F2019\u002F882\u002Foj","Sets accessibility requirements for self service terminals, including interactive terminals that provide information, which covers airport information kiosks in the EU.",[163,164,165,166,167],"AI disclosure on the screen before the first answer","Inventory entry for the assistant with an accountable owner and a list of data sources","No retention of voice or camera data beyond the session, and a documented legal basis if any is kept","Accessibility test with users who have reduced mobility, low vision or hearing loss before each new unit goes live","Weekly sample review with a record of corrections",[],{"howToBuild":170},"On Blits.ai this is an **agent** with a **knowledge base** of approved airport content, retrieved\nwith hybrid search, and a few **custom functions** that call the airport's flight information,\ndirectory and routing services as REST calls. A **flow** handles the fixed paths such as asking\nthe traveler's language, and **language detection and translation** steps let one agent serve\nseveral languages. The agent answers on the **digital human** channel, which streams a 3D avatar\nwith lip synced speech to a browser on the kiosk screen, or on the **web chat** and **WhatsApp**\nchannels, or through the **REST and WebSocket API** channels for a custom kiosk application. Voice\nuses streaming **speech to text and text to speech** from the providers on the platform.\n\n**Guardrails** check input and output, **PII masking** runs at the gateway, and **human handover**\npasses the conversation to a live agent platform such as Salesforce, Freshdesk or Zoho SalesIQ.\n**Test suites** replay the top questions in each language on every change, **monitors** check the\nassistant on a schedule, and **analytics** show top intents, unanswered questions and channel\nuse. The platform is model agnostic and offers **EU and UAE data residency**. Blits.ai does not\nsupply the kiosk or hologram hardware.",[172,175,178,181],{"question":173,"answer":174},"What do airport passenger assistants answer?","Flights and gates, directions to lounges, shops, restaurants and baggage claim, and general airport services. Aena's Barcelona kiosks answer questions on services, flight status, shops and the location of check in desks, gates, lounges and baggage belts, and show the route with an estimated time. The sources describe information and wayfinding only, not rebooking or claims.",{"question":176,"answer":177},"How many passengers use them?","Aena said in a June 2024 release about the Madrid-Barajas award for customer experience that its chatbot Oli had served more than 800,000 users since its launch, on all its channels and not only on kiosks. Miami and LaGuardia Terminal B have not published usage numbers for their kiosks and holograms. Soul Machines, the vendor of the Dallas Fort Worth avatar, said in October 2022 that Digital Iris had handled thousands of conversations since its June pilot launch.",{"question":179,"answer":180},"Do the assistants replace information desk staff?","The airports describe them as additions. LaGuardia Gateway Partners says its hologram is meant to complement the human ambassadors, and Madrid-Barajas runs its kiosks with a live video call to information staff around the clock. No airport has published a reduction in desk staff or contacts.",{"question":182,"answer":183},"Is an airport kiosk assistant high risk under the EU AI Act?","Not when it only answers questions. It then falls under the transparency duty of Article 50: passengers must know they are talking to AI. It is high risk if the kiosk recognizes emotion from the camera or identifies people by their face, because Annex III point 1 lists both. A design like the Dallas Fort Worth avatar, which its vendor says includes \"emotional detection and response\", would fall there. Decide on the camera function early and keep both out.",[185,186,187,188],"public-transit-passenger-information-agent","ai-visitor-and-tour-guide","flight-disruption-and-rebooking-agent","public-service-translation","2026-10-14",[191],{"date":189,"note":192},"First published","airport-passenger-assistant",[195,245,275,307,337,368,397],{"title":196,"useCases":197,"organization":198,"vendors":203,"summary":207,"stage":208,"year":209,"channels":210,"languages":212,"metrics":213,"outcomeDisclosed":222,"sources":223,"verification":240,"grade":242,"id":243,"organizationSlug":244},"Aena: virtual assistants at airport information points and the Oli chatbot",[193],{"name":199,"anonymized":200,"country":201,"region":151,"industry":18,"wikidata":202},"Aena",false,"ES","Q19826726",[204],{"name":205,"role":206},"Airport.ai","platform","Aena, the Spanish airport operator, puts virtual assistant kiosks at its information points and links them to Oli, its multilingual passenger chatbot. Madrid-Barajas installed nine assistants in terminals 1, 2, 4 and 4S in May 2023, with live video calls to information staff around the clock, and in May 2024 Barcelona-El Prat began a network of about 50 devices that answer questions about services, flight status, shops and the location of check in desks and gates, tied to the airport's indoor guidance app Aena Maps. A QR code on the kiosk hands the passenger over to Oli on the Aena app or WhatsApp. The releases about the kiosks do not say they use AI: the Madrid screens offer video calls and FAQs, and the Barcelona kiosks answer from configured frequently asked questions. The AI claim rests on Oli: a 2025 report on Aena's startup program says the chatbot, built by the startup Airport.ai and enriched with generative AI, runs in 8 languages across web, app, WhatsApp, the airport assistants, Facebook and WeChat at 42 airports of the network. Aena said in a June 2024 release about the Madrid-Barajas customer experience award that Oli had served more than 800,000 users since its launch.","scaled",2025,[29,30,31,32,211],"social-messaging",[],[214],{"kpi":46,"value":215,"unit":216,"qualifier":217,"period":218,"claimant":219,"quote":220,"sourceUrl":221},800000,"count","at-least","Aena's Oli chatbot, since its launch, as said in a June 2024 release about the Madrid-Barajas award","organization","el chatbot de Aena que habla 8 idiomas y está presente a través de diferentes soportes en las terminales del Aeropuerto, proporcionando información en tiempo real y que desde su implantación ha atendido a más de 800.000 usuarios","https:\u002F\u002Fwww.aena.es\u002Fes\u002Fprensa\u002Fel-aeropuerto-as-madrid-barajas-galardonado-con-el-premio-al-mejor---customer-journey-por-la-dec.html",true,[224,228,232,235],{"url":225,"title":226,"publisher":199,"date":227},"https:\u002F\u002Fwww.aena.es\u002Fdoc\u002Fdetalleprensa\u002F230531-mad-pantallas-ava-innovacion-servicios-informacion.docx.pdf","El Aeropuerto Adolfo Suárez Madrid-Barajas refuerza los servicios de información al público mediante la innovación y la digitalización","2023-05-31",{"url":229,"title":230,"publisher":199,"date":231},"https:\u002F\u002Fwww.aena.es\u002Fes\u002Fprensa\u002Fel-aeropuerto-josep-tarradellas-barcelona-el-prat-incorpora-asistentes---virtuales-en-los-puntos-de-informacion.html","El Aeropuerto Josep Tarradellas Barcelona-El Prat incorpora asistentes virtuales en los puntos de información","2024-05-30",{"url":221,"title":233,"publisher":199,"date":234},"El Aeropuerto AS Madrid-Barajas galardonado con el Premio al \"Mejor Customer Journey\" por la DEC","2024-06-20",{"url":236,"title":237,"publisher":238,"date":239},"https:\u002F\u002Femprendedores.es\u002Fayudas\u002Fcasos-de-exito-aena-ventures\u002F","Aena Ventures impulsa sus primeros casos de éxito","Emprendedores","2025-07-21",{"level":241,"checkedAt":189},"source-verified","B","aena-airport-virtual-assistants-and-oli-chatbot",null,{"title":246,"useCases":247,"organization":248,"vendors":252,"summary":255,"stage":256,"year":209,"channels":257,"languages":258,"metrics":261,"outcomeDisclosed":200,"sources":262,"verification":273,"grade":242,"id":274,"organizationSlug":244},"Lyon Airport: 3D virtual assistant kiosks with Jumbo Mana",[193],{"name":249,"anonymized":200,"country":250,"region":151,"industry":18,"wikidata":251},"Aéroports de Lyon (VINCI Airports)","FR","Q2876130",[253],{"name":254,"role":206},"Jumbo Mana","In April 2025 Lyon-Saint Exupéry Airport started a trial of a 3D conversational avatar on two interactive kiosks in Terminal 1, one in the departures area at Place des Lumières and one in the baggage reclaim area. The assistant answers spoken questions, shows an interactive airport map, gives live flight and gate information and suggests things to do in the Lyon region. VINCI Airports presents it as the first trial of its kind at a European airport and as a complement to signage, interactive terminals, the mobile app and staff. The initial version works in French and English, and the VINCI Airports release says the agent features around 30 languages.","pilot",[29,25],[259,260],"fr","en",[],[263,268],{"url":264,"title":265,"publisher":266,"date":267},"https:\u002F\u002Fen.press.lyonaeroports.com\u002Fnews\u002Fvinci-airports-is-testing-a-virtual-assistant-at-lyon-airport-an-innovative-genai-powered-service-to-provide-passengers-with-information-and-assistance-130a7-74b31.html","VINCI Airports is testing a virtual assistant at Lyon Airport, an innovative GenAI-powered service to provide passengers with information and assistance","Lyon Aéroports newsroom","2025-04-07",{"url":269,"title":270,"publisher":271,"date":272},"https:\u002F\u002Fen.newsroom.vinci-concessions.com\u002Fnews\u002Fvinci-airports-experiments-with-a-virtual-agent-to-assist-passengers-at-lyon-saint-exupery-airport-ce9d3-55ff8.html","VINCI Airports experiments with a virtual agent to assist passengers at Lyon-Saint Exupéry airport","VINCI Airports newsroom","2025-04-29",{"level":241,"checkedAt":189},"lyon-airport-vinci-3d-virtual-assistant",{"title":276,"useCases":277,"organization":278,"vendors":282,"summary":287,"stage":288,"year":289,"channels":290,"languages":291,"metrics":293,"outcomeDisclosed":200,"sources":294,"verification":304,"grade":305,"id":306,"organizationSlug":244},"LaGuardia Terminal B: Bridget AI hologram guest ambassador",[193],{"name":279,"anonymized":200,"country":280,"region":281,"industry":18},"LaGuardia Gateway Partners","US","north-america",[283,285],{"name":284,"role":206},"Proto Hologram",{"name":286,"role":206},"Holomedia AI","LaGuardia Gateway Partners, the manager and developer of LaGuardia Terminal B in New York, put a life size AI hologram named Bridget near the terminal's food hall in May 2026. Travelers ask it in conversation where gates, shops, premium lounges and baggage claim are and receive live mapping and step by step directions. It speaks English and Spanish, has captions, high contrast displays and an interface positioned for wheelchair users, and is meant to work next to the terminal's human guest experience ambassadors, particularly at peak times. Additional units are planned for the two concourses. No usage figures have been published.","production",2026,[29,25],[260,292],"es",[],[295,300],{"url":296,"title":297,"publisher":298,"date":299},"https:\u002F\u002Fwww.aviationpros.com\u002Fairport-business\u002Fnews\u002F55377410\u002Flaguardia-terminal-b-launches-ai-guest-experience-holograms","LaGuardia Terminal B Launches AI Guest Experience Holograms","Aviation Pros","2026-05-13",{"url":301,"title":302,"publisher":303},"https:\u002F\u002Fwww.futuretravelexperience.com\u002F2026\u002F05\u002Flaguardia-launches-interactive-ai-guest-experience-ambassador-holograms-in-terminal-b\u002F","LaGuardia launches interactive AI guest experience ambassador holograms in Terminal B","Future Travel Experience",{"level":241,"checkedAt":189},"C","laguardia-terminal-b-bridget-ai-hologram",{"title":308,"useCases":309,"organization":310,"vendors":313,"summary":316,"stage":256,"year":289,"channels":317,"languages":318,"metrics":319,"outcomeDisclosed":200,"sources":320,"verification":335,"grade":305,"id":336,"organizationSlug":244},"Massport: Amelia AI hologram concierge at Boston Logan",[193],{"name":311,"anonymized":200,"country":280,"region":281,"industry":18,"wikidata":312},"Massachusetts Port Authority (Massport)","Q2777980",[314,315],{"name":284,"role":206},{"name":286,"role":206},"In September 2026 Massport started a pilot of Amelia at Boston Logan International Airport, a life size AI avatar on a hologram display with a touch screen. Amelia gives directions to gates, restaurants, shops, lounges and baggage claim, shows live maps and TSA wait times, and can pass a traveler to live customer service staff. Her units sit in every terminal, before and after security, and work in English, Spanish and French at launch. The airport describes her as an addition to its customer service team, and expects about 100,000 uses in the first year, which is a forecast and not a result.",[29,25],[260,292,259],[],[321,326,330],{"url":322,"title":323,"publisher":324,"date":325},"https:\u002F\u002Fnbcboston.com\u002Fnews\u002Flocal\u002Fboston-logan-customer-service-ai-rep-amelia\u002F4013044","Boston Logan's AI-powered hologram Amelia debuts at airport","NBC Boston","2026-09-11",{"url":327,"title":328,"publisher":298,"date":329},"https:\u002F\u002Fwww.aviationpros.com\u002Fairport-business\u002Fnews\u002F55403409\u002Fboston-logan-introduces-ai-hologram-passenger-assistant","Boston Logan Introduces AI Hologram Passenger Assistant","2026-09-10",{"url":331,"title":332,"publisher":333,"date":334},"https:\u002F\u002Fairlinegeeks.com\u002F2026\u002F09\u002F16\u002Fairports-enlist-ai-holograms-as-guides\u002F","Airports Enlist AI Holograms as Guides","AirlineGeeks","2026-09-16",{"level":241,"checkedAt":189},"massport-boston-logan-amelia-hologram-concierge",{"title":338,"useCases":339,"organization":340,"vendors":343,"summary":353,"stage":288,"year":289,"channels":354,"languages":355,"metrics":356,"outcomeDisclosed":200,"sources":357,"verification":366,"grade":305,"id":367,"organizationSlug":244},"Miami International Airport: MIA Virtual Assistant on web, WhatsApp, kiosks and holograms",[193],{"name":341,"anonymized":200,"country":280,"region":281,"industry":18,"wikidata":342},"Miami International Airport","Q127530",[344,346,348,350],{"name":345,"role":206},"Mappedin",{"name":347,"role":206},"Satisfi Labs",{"name":349,"role":206},"Hypervsn",{"name":351,"role":352},"Radiant Technology","integrator","In April 2026 Miami International Airport and the indoor mapping company Mappedin launched the MIA Virtual Assistant, a set of conversational agents that give passengers the same location aware answers on the web, WhatsApp, mobile, kiosks and holographic avatars. Satisfi Labs supplies the web and WhatsApp agents and Hypervsn the holograms, Radiant Technology normalizes the real time operational data, and the system runs inside the airport's own Microsoft Azure environment using Azure OpenAI. Miami-Dade County described it as the first large scale deployment of geo aware, agentic AI at an airport. No usage, accuracy or passenger satisfaction figures have been published, and local coverage questioned its priority against the airport's broken elevators and escalators.",[29,25,30,32,31],[],[],[358,362],{"url":359,"title":360,"publisher":345,"date":361},"https:\u002F\u002Fwww.mappedin.com\u002Fresources\u002Fnews\u002Fmiami-international-airport-launches-ai-conversational-agents\u002F","Miami International Airport launches first conversational agents with spatial intelligence powered by Mappedin","2026-04-23",{"url":363,"title":364,"publisher":365},"https:\u002F\u002Fwww.miaminewtimes.com\u002Fnews\u002Fmiami-airport-adds-ai-hologram-chatbot-that-nobody-asked-for-40542653\u002F","Miami Airport Adds AI Hologram Chatbot That Nobody Asked For","Miami New Times",{"level":241,"checkedAt":189},"miami-international-airport-mia-virtual-assistant",{"title":369,"useCases":370,"organization":371,"vendors":376,"summary":379,"stage":288,"year":209,"channels":380,"languages":381,"metrics":383,"outcomeDisclosed":200,"sources":384,"verification":395,"grade":305,"id":396,"organizationSlug":244},"Egyptian Holding Company for Airports and Air Navigation: Ask Mariam AI assistant at Cairo International Airport",[193],{"name":372,"anonymized":200,"country":373,"region":374,"industry":18,"wikidata":375},"Egyptian Holding Company for Airports and Air Navigation","EG","africa","Q12188926",[377],{"name":378,"role":352},"Orange Egypt","In October 2025 the Egyptian Holding Company for Airports and Air Navigation launched Ask Mariam (اسأل مريم) at Cairo International Airport, working with Orange Egypt, and described it as the first interactive virtual assistant powered by AI in Egyptian airports. Travelers and visitors use interactive devices in Arabic or English to get answers on flights, travel and arrival procedures, the location of services in the airport, transport and nearby tourist sites. The holding company said it plans to bring the experience to Sphinx International Airport when the Grand Egyptian Museum opens. No usage figures are disclosed.",[29],[382,260],"ar",[],[385,390],{"url":386,"title":387,"publisher":388,"date":389},"https:\u002F\u002Fwww.maspero.eg\u002Feconomy\u002F2025\u002F10\u002F23\u002F899768\u002Fالقابضة-للمطارات-إطلاق-أول-مساعد-رقمي-ذكي-بمطار-القاهرة-الدولي","القابضة للمطارات: إطلاق أول مساعد رقمي ذكي بمطار القاهرة الدولي","Egyptian National Media Authority (Maspero)","2025-10-23",{"url":391,"title":392,"publisher":393,"date":394},"https:\u002F\u002Farabfinance.com\u002Far\u002Fnews\u002Fnewdetails\u002Fالقابضة-للمطارات-وأورنچ-مصر-تطلقان-أول-مساعد-رقمي-ذكي-بالمطارات-المصرية","القابضة للمطارات وأورنچ مصر تطلقان أول مساعد رقمي ذكي بالمطارات المصرية","Arab Finance","2025-10-28",{"level":241,"checkedAt":189},"cairo-airport-ask-mariam-ai-assistant",{"title":398,"useCases":399,"organization":400,"vendors":403,"summary":408,"stage":256,"year":409,"channels":410,"languages":411,"metrics":412,"outcomeDisclosed":200,"sources":413,"verification":419,"grade":305,"id":420,"organizationSlug":244},"Dallas Fort Worth International Airport: Digital Iris concierge at information kiosks",[193],{"name":401,"anonymized":200,"country":280,"region":281,"industry":18,"wikidata":402},"Dallas Fort Worth International Airport","Q459096",[404,406],{"name":405,"role":206},"Soul Machines",{"name":407,"role":206},"IBM","In June 2022 Dallas Fort Worth International Airport (DFW) began a pilot of Digital Iris, a digital person on information kiosks in Terminal B. Soul Machines created the avatar's appearance and animation, and IBM Watson Assistant provides the speech recognition, language understanding and answers, connected by API to flight and weather data. Digital Iris answers by voice, without touch, about flights and gates, restaurants, the airport map and airport services, and was designed for infrequent travelers who are less comfortable with online resources. The October 2022 update said it had handled thousands of conversations and that DFW planned to extend it through the airport. No later report on that expansion was found.",2022,[29,25,33],[],[],[414],{"url":415,"title":416,"publisher":417,"date":418},"https:\u002F\u002Fnewsroom.ibm.com\u002F2022-10-11-Dallas-Fort-Worth-International-Airport-Continues-Collaboration-with-Soul-Machines-to-Improve-the-Travelers-Experience-with-AI","Dallas Fort Worth International Airport Continues Collaboration with Soul Machines to Improve the Traveler's Experience with AI","IBM Newsroom (Soul Machines release)","2022-10-11",{"level":241,"checkedAt":189},"dfw-airport-digital-iris-soul-machines",0,[423],{"kpi":46,"label":424,"unit":216,"aggregate":200,"higherIsBetter":222,"n":425,"nUpTo":421,"median":215,"min":215,"max":215,"byClaimant":426,"vendorOnly":200,"points":427},"Users served",1,{"organization":425,"vendor":421,"regulator":421,"independent":421},[428],{"evidenceId":243,"organization":199,"value":215,"qualifier":217,"claimant":219,"grade":242,"pooled":222},{"low":430,"high":431},160000,2500000,[433,455,485,509],{"slug":185,"title":434,"shortTitle":435,"definition":436,"status":9,"industries":437,"functions":439,"patterns":440,"audience":34,"autonomy":35,"adoptionStage":442,"evidenceCount":443,"publicEvidenceCount":443,"organizations":444,"bestGrade":242,"headline":448,"lastVerified":454,"indexable":222},"AI agent for public transit passenger information and disruption reporting","Transit passenger information agent","A transit passenger information agent is an AI agent on a public transport operator's website, app or messaging channel that answers riders' real time questions about arrivals and delays. It answers from live service data, takes a structured report when something is wrong on board or at a station, and flags urgent or safety related reports for fast human follow up, in the rider's own language.",[438],"logistics-and-transportation",[20,21],[23,441],"classification-and-routing","emerging",3,[445,446,447],"Chicago Transit Authority","NJ Transit","Schweizerische Bundesbahnen (SBB)",{"kpi":48,"label":449,"unit":450,"n":425,"nUpTo":421,"kind":451,"value":452,"qualifier":453,"claimant":219,"organization":447,"vendorReported":200},"Containment rate","percent","reported",60,"approximately","2026-09-28",{"slug":186,"title":456,"shortTitle":457,"definition":458,"status":9,"industries":459,"functions":462,"patterns":465,"audience":34,"autonomy":467,"adoptionStage":36,"evidenceCount":468,"publicEvidenceCount":469,"organizations":470,"bestGrade":242,"headline":244,"lastVerified":484,"indexable":222},"AI visitor and tour guide for cities, museums and events","Visitor and tour guide","An AI visitor and tour guide tells visitors of cities, museums, heritage sites and events the stories behind what is around them, and answers their questions in their own language. It is often spoken, location and context aware, grounded in the organization's curated content and in the visitor's position or the object they scan.",[18,460,461],"media-and-entertainment","government",[20,463,464],"marketing","knowledge-management",[24,23,26,25,466,27],"computer-vision","autonomous",14,13,[471,472,473,474,475,476,477,478,479,480,481,482,483],"Art Basel","Bloomberg Connects","Centre Pompidou","Elliott Museum","Leeds Castle","Liverpool City Region Destination Partnership","Madrid Destino","Museo Miraflores","National Gallery Singapore","Presidency of Religious Affairs at the Grand Mosque and the Prophet's Mosque","Saudi Tourism Authority","Schladming-Dachstein Tourist Board","Visit Qatar","2026-09-26",{"slug":187,"title":486,"shortTitle":487,"definition":488,"status":9,"industries":489,"functions":490,"patterns":491,"audience":34,"autonomy":35,"adoptionStage":36,"evidenceCount":494,"publicEvidenceCount":494,"organizations":495,"bestGrade":242,"headline":502,"lastVerified":508,"indexable":222},"AI agent for flight disruption and rebooking","Flight disruption and rebooking","An AI flight disruption and rebooking agent tells airline passengers proactively when their flight is delayed, canceled or misconnected and helps them rebook. It explains why, and lets them rebook, request a refund or voucher, or claim care such as meals and hotels in one conversation on app, messaging, web or phone, within the airline's reaccommodation rules and passenger rights, handing complex itineraries and upset customers to a human with the context attached.",[18],[20,21],[23,26,492,493],"agentic-workflow","content-generation",6,[496,497,498,499,500,501],"Air India","Delta Air Lines","JetBlue","Lufthansa Group","Pegasus Airlines","United Airlines",{"kpi":503,"label":504,"unit":450,"n":425,"nUpTo":421,"kind":451,"value":505,"qualifier":506,"claimant":507,"organization":496,"vendorReported":222},"automation-rate","Automation rate",97,"exact","vendor","2026-09-27",{"slug":188,"title":510,"shortTitle":511,"definition":512,"status":9,"industries":513,"functions":514,"patterns":516,"audience":34,"autonomy":519,"adoptionStage":36,"evidenceCount":469,"publicEvidenceCount":469,"organizations":520,"bestGrade":242,"headline":244,"lastVerified":484,"indexable":222},"AI translation and interpretation for multilingual public services","Public service translation","AI public service translation is AI that translates government content, documents and conversations between officials and the public, in writing and in real time speech. This lets people use public services in their own language, with human translators and interpreters reviewing anything that carries legal or safety weight.",[461],[515,20,21],"citizen-services",[27,23,517,518],"speech-analytics","document-processing","copilot",[521,522,523,524,525,526,527,477,528,480,529,530,531],"Baltimore City 911 (Emergency Communications)","Digital India BHASHINI Division","Delaware County","European Commission","Federal Emergency Management Agency","Internal Revenue Service","Korea Airports Corporation","Montgomery County Government","UAE Public Prosecution","U.S. Customs and Border Protection","U.S. Department of State (Bureau of Consular Affairs)",{"indexable":222,"reasons":533},[],[535,539,544,552,559,566,572,579,587,594,600,606,612,619,626,630,636,642,647,653,658,663,669,676,683,688,693,699,706,711,718,724,730,736,742,747,752],{"id":144,"label":536,"issuer":150,"region":151,"url":152,"description":537,"useCases":538,"indexable":222},"EU AI Act","Regulation (EU) 2024\u002F1689: risk based rules for AI systems, with obligations for high risk systems listed in Annex III and transparency duties under Article 50.",295,{"id":145,"label":540,"issuer":150,"region":151,"url":541,"description":542,"useCases":543,"indexable":222},"GDPR","https:\u002F\u002Feur-lex.europa.eu\u002Feli\u002Freg\u002F2016\u002F679\u002Foj","General Data Protection Regulation, including Article 22 on decisions based solely on automated processing.",265,{"id":545,"label":546,"issuer":547,"region":548,"url":549,"description":550,"useCases":551,"indexable":222},"iso-42001","ISO\u002FIEC 42001","ISO and IEC","global","https:\u002F\u002Fwww.iso.org\u002Fstandard\u002F81230.html","The international management system standard for AI.",148,{"id":553,"label":554,"issuer":555,"region":281,"url":556,"description":557,"useCases":558,"indexable":222},"nist-ai-rmf","NIST AI Risk Management Framework","NIST","https:\u002F\u002Fwww.nist.gov\u002Fitl\u002Fai-risk-management-framework","Voluntary US framework to map, measure, manage and govern AI risk, with a generative AI profile.",115,{"id":560,"label":561,"issuer":562,"region":151,"url":563,"description":564,"useCases":565,"indexable":222},"uk-gdpr","UK GDPR","Information Commissioner's Office","https:\u002F\u002Fico.org.uk\u002Ffor-organisations\u002Fuk-gdpr-guidance-and-resources\u002F","The UK's version of the GDPR, including rules on solely automated decisions.",84,{"id":567,"label":568,"issuer":150,"region":151,"url":569,"description":570,"useCases":571,"indexable":222},"dora","DORA","https:\u002F\u002Feur-lex.europa.eu\u002Feli\u002Freg\u002F2022\u002F2554\u002Foj","Digital Operational Resilience Act for financial entities: ICT risk, incident reporting and third party risk, including AI providers.",73,{"id":573,"label":574,"issuer":575,"region":151,"url":576,"description":577,"useCases":578,"indexable":222},"uk-consumer-duty","FCA Consumer Duty","Financial Conduct Authority","https:\u002F\u002Fwww.fca.org.uk\u002Ffirms\u002Fconsumer-duty","UK rules that require firms to deliver good outcomes for retail customers, including through automated channels.",53,{"id":580,"label":581,"issuer":582,"region":583,"url":584,"description":585,"useCases":586,"indexable":222},"mas-ai-risk-management","MAS AI risk management guidelines","Monetary Authority of Singapore","asia-pacific","https:\u002F\u002Fwww.mas.gov.sg\u002Fnews\u002Fmedia-releases\u002F2025\u002Fmas-guidelines-for-artificial-intelligence-risk-management","Singapore's supervisory expectations for AI risk management at financial institutions, building on the FEAT principles.",37,{"id":588,"label":589,"issuer":590,"region":583,"url":591,"description":592,"useCases":593,"indexable":222},"apra-cps-230","APRA CPS 230","Australian Prudential Regulation Authority","https:\u002F\u002Fwww.apra.gov.au\u002Foperational-risk-management","Australian operational risk standard covering critical operations and material service providers.",26,{"id":595,"label":596,"issuer":150,"region":151,"url":597,"description":598,"useCases":599,"indexable":222},"nis2","NIS2 Directive","https:\u002F\u002Feur-lex.europa.eu\u002Feli\u002Fdir\u002F2022\u002F2555\u002Foj","Directive (EU) 2022\u002F2555 on cybersecurity for essential and important entities, including telecom networks, energy and public administration.",23,{"id":601,"label":602,"issuer":603,"region":548,"url":604,"description":605,"useCases":599,"indexable":222},"pci-dss","PCI DSS","PCI Security Standards Council","https:\u002F\u002Fwww.pcisecuritystandards.org\u002F","Security standard for any system that stores, processes or transmits cardholder data.",{"id":607,"label":608,"issuer":609,"region":281,"url":610,"description":611,"useCases":599,"indexable":222},"us-sr-11-7","SR 11-7 model risk management","Federal Reserve and OCC","https:\u002F\u002Fwww.federalreserve.gov\u002Fboarddocs\u002Fsrletters\u002F2011\u002Fsr1107.htm","US supervisory guidance on model risk management, applied by banks to AI and machine learning models.",{"id":613,"label":614,"issuer":615,"region":281,"url":616,"description":617,"useCases":618,"indexable":222},"hipaa","HIPAA","US Department of Health and Human Services","https:\u002F\u002Fwww.hhs.gov\u002Fhipaa\u002Findex.html","US rules for the privacy and security of protected health information.",20,{"id":620,"label":621,"issuer":622,"region":151,"url":623,"description":624,"useCases":625,"indexable":222},"uk-atrs","UK Algorithmic Transparency Recording Standard","UK Government","https:\u002F\u002Fwww.gov.uk\u002Fgovernment\u002Fcollections\u002Falgorithmic-transparency-recording-standard-hub","Mandatory transparency records for algorithmic tools used by UK central government.",18,{"id":146,"label":627,"issuer":150,"region":151,"url":160,"description":628,"useCases":629,"indexable":222},"European Accessibility Act","Directive (EU) 2019\u002F882: accessibility requirements for banking services, ecommerce and other digital services, applicable since June 2025.",15,{"id":631,"label":632,"issuer":633,"region":548,"url":634,"description":635,"useCases":629,"indexable":222},"fatf-recommendations","FATF Recommendations","Financial Action Task Force","https:\u002F\u002Fwww.fatf-gafi.org\u002Fen\u002Fpublications\u002FFatfrecommendations\u002FFatf-recommendations.html","Global standards for anti money laundering and counter terrorist financing that national rules implement.",{"id":637,"label":638,"issuer":639,"region":281,"url":640,"description":641,"useCases":629,"indexable":222},"us-tcpa","Telephone Consumer Protection Act","Federal Communications Commission","https:\u002F\u002Fwww.fcc.gov\u002Fconsumers\u002Fguides\u002Fstop-unwanted-robocalls-and-texts","US consent rules for automated and prerecorded calls and texts; the FCC has confirmed AI generated voices count as artificial voices.",{"id":643,"label":644,"issuer":150,"region":151,"url":645,"description":646,"useCases":468,"indexable":222},"eu-amlr","EU Anti Money Laundering Regulation","https:\u002F\u002Feur-lex.europa.eu\u002Feli\u002Freg\u002F2024\u002F1624\u002Foj","Regulation (EU) 2024\u002F1624: the single EU rulebook for customer due diligence, beneficial ownership and suspicious transaction reporting.",{"id":648,"label":649,"issuer":650,"region":281,"url":651,"description":652,"useCases":469,"indexable":222},"us-bsa","Bank Secrecy Act","FinCEN","https:\u002F\u002Fwww.fincen.gov\u002Fresources\u002Fstatutes-and-regulations\u002Fbank-secrecy-act","US anti money laundering law: customer due diligence, suspicious activity reports and record keeping.",{"id":654,"label":655,"issuer":150,"region":151,"url":656,"description":657,"useCases":469,"indexable":222},"eu-psd2","PSD2","https:\u002F\u002Feur-lex.europa.eu\u002Feli\u002Fdir\u002F2015\u002F2366\u002Foj","Payment Services Directive 2: strong customer authentication, transaction risk analysis exemptions and open banking access.",{"id":659,"label":660,"issuer":150,"region":151,"url":661,"description":662,"useCases":469,"indexable":222},"solvency-ii","Solvency II","https:\u002F\u002Feur-lex.europa.eu\u002Feli\u002Fdir\u002F2009\u002F138\u002Foj","Directive 2009\u002F138\u002FEC: risk based capital, governance and model requirements for insurers.",{"id":664,"label":665,"issuer":666,"region":548,"url":667,"description":668,"useCases":469,"indexable":222},"telecom-consumer-rules","Telecom consumer protection rules","National telecom regulators","https:\u002F\u002Fwww.berec.europa.eu\u002F","National rules on telecom contracts, switching, billing disputes and marketing consent.",{"id":670,"label":671,"issuer":672,"region":281,"url":673,"description":674,"useCases":675,"indexable":222},"us-ecoa-reg-b","ECOA and Regulation B","Consumer Financial Protection Bureau","https:\u002F\u002Fwww.consumerfinance.gov\u002Frules-policy\u002Fregulations\u002F1002\u002F9\u002F","US fair lending rules, including specific reasons in adverse action notices, which also apply when credit decisions use AI models.",12,{"id":677,"label":678,"issuer":679,"region":151,"url":680,"description":681,"useCases":682,"indexable":222},"eba-loan-origination","EBA Guidelines on loan origination and monitoring","European Banking Authority","https:\u002F\u002Fwww.eba.europa.eu\u002Fregulation-and-policy\u002Fcredit-risk\u002Fguidelines-on-loan-origination-and-monitoring","Expectations for credit decisioning, including the use of automated models.",11,{"id":684,"label":685,"issuer":150,"region":151,"url":686,"description":687,"useCases":682,"indexable":222},"eecc","European Electronic Communications Code","https:\u002F\u002Feur-lex.europa.eu\u002Feli\u002Fdir\u002F2018\u002F1972\u002Foj","Directive (EU) 2018\u002F1972: consumer protection, contract, switching and security rules for telecom operators.",{"id":689,"label":690,"issuer":150,"region":151,"url":691,"description":692,"useCases":682,"indexable":222},"mifid-ii","MiFID II","https:\u002F\u002Feur-lex.europa.eu\u002Feli\u002Fdir\u002F2014\u002F65\u002Foj","Directive 2014\u002F65\u002FEU on markets in financial instruments: suitability and appropriateness of advice, record keeping and product governance.",{"id":694,"label":695,"issuer":582,"region":583,"url":696,"description":697,"useCases":698,"indexable":222},"mas-notice-626","MAS Notice 626","https:\u002F\u002Fwww.mas.gov.sg\u002Fregulation\u002Fnotices\u002Fnotice-626","Singapore's anti money laundering and counter terrorism financing requirements for banks.",10,{"id":700,"label":701,"issuer":702,"region":281,"url":703,"description":704,"useCases":705,"indexable":222},"us-fcra","Fair Credit Reporting Act","Federal Trade Commission","https:\u002F\u002Fwww.ftc.gov\u002Flegal-library\u002Fbrowse\u002Fstatutes\u002Ffair-credit-reporting-act","US rules on consumer reports, their accuracy and permissible use, relevant to credit scoring and screening.",8,{"id":707,"label":708,"issuer":150,"region":151,"url":709,"description":710,"useCases":705,"indexable":222},"eu-idd","Insurance Distribution Directive","https:\u002F\u002Feur-lex.europa.eu\u002Feli\u002Fdir\u002F2016\u002F97\u002Foj","Directive (EU) 2016\u002F97: conduct rules for selling insurance, including demands and needs testing and advice.",{"id":712,"label":713,"issuer":714,"region":715,"url":716,"description":717,"useCases":494,"indexable":222},"cbuae-ai-guidance","CBUAE guidance on AI and ML","Central Bank of the UAE","middle-east","https:\u002F\u002Fwww.centralbank.ae\u002F","UAE central bank expectations for the enabling technologies, AI and machine learning used by licensed financial institutions.",{"id":719,"label":720,"issuer":721,"region":151,"url":722,"description":723,"useCases":73,"indexable":222},"uk-psr-app-reimbursement","UK APP scam reimbursement rules","Payment Systems Regulator","https:\u002F\u002Fwww.psr.org.uk\u002Four-work\u002Fapp-scams\u002F","Mandatory reimbursement of authorised push payment scam victims by UK payment firms, which shifts scam losses onto banks.",{"id":725,"label":726,"issuer":150,"region":151,"url":727,"description":728,"useCases":729,"indexable":222},"eu-mortgage-credit-directive","EU Mortgage Credit Directive","https:\u002F\u002Feur-lex.europa.eu\u002Feli\u002Fdir\u002F2014\u002F17\u002Foj","Directive 2014\u002F17\u002FEU: creditworthiness assessment, disclosure and advice rules for residential mortgage lending.",4,{"id":731,"label":732,"issuer":733,"region":151,"url":734,"description":735,"useCases":729,"indexable":222},"pra-ss1-23","PRA SS1\u002F23 model risk management","Prudential Regulation Authority","https:\u002F\u002Fwww.bankofengland.co.uk\u002Fprudential-regulation\u002Fpublication\u002F2023\u002Fmay\u002Fmodel-risk-management-principles-for-banks-ss","UK model risk management principles for banks, covering AI and machine learning models.",{"id":737,"label":738,"issuer":739,"region":583,"url":740,"description":741,"useCases":443,"indexable":222},"au-scams-prevention-framework","Australian Scams Prevention Framework","Australian Treasury","https:\u002F\u002Ftreasury.gov.au\u002Fconsultation\u002Fc2024-573813","Economy wide obligations for banks, telcos and digital platforms to prevent, detect, disrupt and respond to scams.",{"id":743,"label":744,"issuer":150,"region":151,"url":745,"description":746,"useCases":443,"indexable":222},"eu-mar","EU Market Abuse Regulation","https:\u002F\u002Feur-lex.europa.eu\u002Feli\u002Freg\u002F2014\u002F596\u002Foj","Regulation (EU) 596\u002F2014: insider dealing and market manipulation, including the duty to detect and report suspicious orders and transactions.",{"id":748,"label":749,"issuer":582,"region":583,"url":750,"description":751,"useCases":443,"indexable":222},"mas-shared-responsibility-framework","MAS Shared Responsibility Framework","https:\u002F\u002Fwww.mas.gov.sg\u002Fregulation\u002Fguidelines\u002Fguidelines-on-shared-responsibility-framework","Singapore's framework that assigns banks and telcos duties and loss sharing for phishing scams.",{"id":753,"label":754,"issuer":755,"region":281,"url":756,"description":757,"useCases":443,"indexable":222},"nyc-local-law-144","NYC Local Law 144","New York City","https:\u002F\u002Fwww.nyc.gov\u002Fsite\u002Fdca\u002Fabout\u002Fautomated-employment-decision-tools.page","Bias audits and notices for automated employment decision tools used in hiring and promotion in New York City.",1792049854860]